I only come here for the pharmacy and that's pretty much it. I have bought some OTC medicine before but that's about it. I do know that the pharmacy is decent when I do go and I never really have issues and if I do they fix it. They do text you as well when your order is ready. The pharmacist that I did talk to today was very nice and helped me out with no hesitations. The store was fully stocked and not that busy. Furthermore, I come to this CVS because it is convenient. Located in Porter Ranch with lots of parking. read more

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Location 4 stars: On the East end of the Porter Ranch Town Center, off of Rinaldi and Corbin, next to Ralphs. Plenty of free parking. Venue 2.5 stars: Large, clean store. A couple of odd things are that the pharmacy closes for lunch while the store is open and the store and the pharmacy have different opening and closing times (the store opens earlier and closes later). This is definitely inconvenient and hard to know before you go. It used to be that these large drug stores had 24 hour pharmacies which is a godsend when you have a sick child at home who needs medicine right away, but I guess those days are long gone :( Merchandise and Selection 2 stars: While officially a drug store, besides the customary pharmacy items (prescription and OTC drugs, vaccines/shots), they carry a bit of everything to resemble a huge general store or convenience store: soft drinks, alcoholic drinks, snacks, batteries, make-up, toiletries, chocolate and gifts, gift cards, photo services, personal electronics accessories, etc. etc., you name it! Set up is a bit chaotic and "all over the place" and it is not easy to find things. Sometimes you will see items such as (for example) reading glasses on multiple stands scattered throughout the store. Prices 2 stars: Pharmacy and OTC drugs' prices are on par with other pharmacies and drug stores. Everything else is priced like you would see at a Walgreens in a touristy area in Hollywood, Vegas or Waikiki, except that this is suburban residential Porter Ranch :D. I sometimes wonder who buys non-pharmacy items from CVS since there are so many better options nearby. They do every once in a while have great specials and coupons, but you need to be on constant lookout to find out about them. The Last Word 2.5 stars: Great for the convenience of filling and refilling prescriptions and when you need something in a jiffy. Proximity to my house and parking are great also! read more

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2/14/2025 - I went to this CVS Pharmacy at 8:35 PM to get my dentist prescription of AMOXICILLIN 500 MG CAPSULE as antibiotics drugs. While waiting for in a line, I was told there were 25+ people waiting in line for getting their prescriptions three days ago. When I am ready to pickup my medicine, I was told there were only 14 capsule left, but one of gentlemen waiting in line also needs the same antibiotics drugs. As a result, I can only get six capsules for three day tonight and will receive a call in two days to get the remaining capsules. First, we all must thank this store for opening the Pharmacy until 9:00 PM from M to F, and 6:00 PM on weekends, which give those who need to get a prescription drug urgently at night. A nearby Kaiser Pharmacy (KP) is closed at 6:00 PM daily but closed completely on weekend. Second, the Pharmacy needs to have a better inventory management because this is an essential medication that should not run out at any time. Third, I am impressed that the CVS Pharmacy offers a a competitive pricing on this item (at $13.99 per manager tonight) because my co-payment from KP is at either $10 or $15 for the same item. Once again, we are fortunate to have a CVS Pharmacy existing in our neighborhood. Thank you, CVS Pharmacy! read more

CVS Pharmacy - People Waiting in Line for Their Prescriptions at 8:45 PM - Pharmacy Near Me - Porter Ranch, California

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This CVS location has really improved. They have changed the counter and updated the way the pharmacy is situated. They have also hired more people. Now there is a roped off ares to wait in line and clear signs when they are closed for lunch breaks. I am happy that they have made these much needed improvements read more

The pharmacist Anahit went above and beyond to help me with my prescription. She was able to obtain my prescription from another CVS pharmacy which saved me a long trip. read more

I had my birthday gift card funds stolen because of gift cards sitting out in the open with no one around to watch them. It was an ordeal with CVS corporate. They had me get all this information from the person who gave me my gift card. I got it all and gave it to them. Only to have them tell me sorry there is nothing we can do. Their customer service is horrible. They wouldn't let me to speak to someone hire up. They told me they are rectifying the situation by moving the gift cards behind the counters with employees. Well fast forward 7 months.... Guess what, they are still out for thieves to steel the information and get the money you might upload as a gift for someone. Shame on them!! do they realize they're going to lose a lot of good and loyal customers because of this. I will never shop with this company because of what happened. The employees even on the phone apologized because they know it's going on and their own company won't fix the situation. It's so easy to Fix!! All you do is move the gift cards behind the counter!!! read more

CVS Pharmacy - Gift cards waiting to be tampered with. - Pharmacy Near Me - Porter Ranch, California

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Ever since I've moved to this cvs. They rarely text me regarding my medication. And every time I go there to update my prescription notifications they forget to text me when my prescription is ready. Also I few people working there have a bad attitude. And lines can get so long. I've waiting 30 minutes before. You can't even sit if you are disabled while waiting in line. They should let people take numbers when it gets crowded. Let people sit or go shopping while waiting for service. read more

I was 5 mins late and they closed the curtain on me saying they were going to lunch. I fully understand but they're hours never stated this.. my kid is crying with an ear infection and they sent me away this place is the worst.. read more

This is only for the store manager who has taken her position of being a manger to her head. She was consistently rude to customers in the store as I waited to take passport photos for my 1 year olds. She claimed they do not do it for children since they can't sit up and I said they do sit up I was just there and did my other child with no issues. Her tone is unacceptable as she's rude to literally everyone in the store in the 15 mins I was there. Never again read more

More friendly employees & pharmacists. Additional employees. There should be no lines for pick up.

Here's a great business tip. Have someone change your recording to the actual lunch you guys take? . I called at 12:40 to make sure you were open and the recording said you were at lunch. I come back at 1:30 for someone to tell me that they're going to lunch.. I think it will help your employees and customers frustration. And maybe change the horrible reviews read more

This place has no AC. Always hot and unorganized. Especially the pharmacy. Everyone is cutting the line, they dont even help people by order. I would not reccomend going to this place at all!!! read more

This CVS Pharmacy simply does not give a $#!+ about their customers or customer service. But i guess that's obvious with the 1.6 yelp rating. Moving my business to a further location that actually cares. read more

Everyone in the store is helpful and friendly. The people in the pharmacy go out of their way to make sure my order is complete. They always are willing to collaborate with me to understand how to take new medications. read more

Pharmacy has me waiting half an hour for a prescription that should have been filled yesterday and then tells me to wait another half hour for something they then tell me is over the counter. Fucking ridiculous, no concern for people's time. Pathetic pharmacy team read more

Firoz is the only reason that this store is still alive and not on fire! He is the master magician and holds the keys to keeping this store surviving and running. Besides him, this CVS doesn't offer much. Thank you Firoz! read more

Ms. Kim and the lady with the purple hair pharm techs at CVS, Please be a little more helpful and kind to your customers please! Especially when we are sick and need your kind help! Please exercise some mercy and grace. I know the job is challenging but we are all people and humans at the end. You will be blessed if your kind ladies! This is not the first bad experience at this pharmacy as they are terrible with customer service. I will gladly find another pharmacy in the future. read more

The pharmacy needs more associates as the line and the wait times are always too long. Good luck trying to call and talk to an associate!!! Automated service with many questions and then need to leave your number for a call back. Customer service is no longer up to par. read more

Showed up at 10:00am when the store opened. The pharmacist was late and showed up at 10:16am with an attitude. The pharmacist's name was Ani. She currently is on the phone talking to a coworker of hers and venting about the situation while getting my prescription ready. Not professional at all. She ended up helping other patients who came after me, rather than filling my prescription. She keeps saying, I am closing up shop if I don't have a filler. She is still on the phone complaining. Better time can be spent, answering the phone while filling the prescription. Never coming here again. read more

Terrible pharmacy. It's busy, understaffed, and the workers are rude. Teach your employees about customer service.

HORRIBLE STAFF! one girl named JAZMIN and some the pharmacist named NAIRI are absolutely the rudest staff i've ever encountered. not only are they slow AF but just rude, on top of it. and they have no clue what they're doing. don't even know if they know where they are, that's how dumb and clueless and unaware they are. jesus christ. it's like a dread coming here every month knowing i have to deal with them. i'd give them a 0 stars if i could. read more

Horrible service! They never answer the phone. I'm on hold for over 20 minutes listening to elevator music. The auto/voice service is not an option because it doesn't recognize my RX number off their prescription! I just need a simple refill. Such a waste of time. read more

I called to report that I purchased 4 gift cards and they were all scammed and the number was already taken. I will no longer use this pharmacy or this CVS when I called the manager he was rude and didn't seem to care about his customers. It was cards for Amazon and Sephora. Please don't shop here I have also called and reported this store to the police. read more

The store is an absolute mess. Shelves not restocked, or cleaned up of miss placed items for days. Only one employee present. And this person is dealing with multiple costumers at one time. Went to the pharmacy to pick up a prescription. Website says the pharmacy is closed for lunch from 12:30 to 1. Get to the pharmacy counter and there is a hand written note that it is closed from 1:30 to 2:00 on Saturday and Sunday. Whoever is responsible for this store either doesn't care about how customers perceive the store or is just incompetent. read more

This has to be one of the worst pharmacies I have ever been to! If you call , get ready to be on hold for at least 20min and then they will hang up on you. If you go there to pick up your medication, get ready to stand in a loooong line waiting! No one calls you back if you leave a message! Worst understaffed pharmacy and the cashiers or whatever you call them are stressed and impatient . Soo disappointed in this CVS PHARMACY!! Don't go there if you can avoid it ! read more

They were out of the antibiotics we needed but they took the time to call around and help us find a location with what we needed. Stefanie in the pharmacy was so nice and helpful. read more

This has got to be the worst cvs in the valley. Can't believe how understaffed they are. It's gotten to the point that they don't even answer their phone and don't bother leaving a recording. I doubt they even bother to listen to it. read more

Flu season's coming and flue vaccines are starting to become available. Despite what the huge sign at the front says, walk-ins are turned down. This sign should be removed if it can't be honored. You are better off somewhere else if you intend to just walk in. Mind you that I came around 9:30 in the morning, and there was no one in line for a flu shot. I was also the only one in line. There was only one person ahead of me, and this person was only there to pick up medication. read more

CVS Pharmacy - Walk-ins are actually turned down. - Pharmacy Near Me - Porter Ranch, California

This is not my usual pharmacy but I use them at times of need. This particular medication was needed urgently on a Sunday and they helped me get it by contacting the doctor's cell. I really appreciated the effort during a stressful time. I recommend it. read more

Came for flu shot and covid booster on a Saturday and have been waiting for 40 minutes past our appointment time with no word on when we'll be seen. Only one pharmacist is here and there is a massive line. We came with elderly parent and are just wasting our time wondering whether we'll be seen soon. Would suggest going somewhere else for pharmacy services. read more

It's broken. The people that work here seem ok. However, the system as a whole as broken and it's dangerous. CVS pharmacy needs to be investigated and shut down until it's fixed. It's more than long lines. I've been using this exact location for over 10 years and it's always been broken. I keep returning as it's very convenient. However this last prescription was the final straw. They first denied that the prescription was called in, which I confirmed with doctor. Then over the next 6 hours I was told the prescription was not ready for pick up. Then they finally told me to come in an hour before closing. I get there and they tell me prescription is out of stock. Come back tomorrow. I return tomorrow and was told it didn't make it yet and will be notified when it's ready. 2 days later they text me that it will be ready next week. The prescription is for a child with ear infection. Really, it'll take 9 days to get a common medicine? Good thing Porter Ranch Pharmacy across the street saved the day. My doctor transferred prescription there and I was in and out with medicine in 10 minutes. read more

Customer service sucks in here. I was at self service check out and had an issue before checking out, because my extra care pass money wasn't showing, I pressed help on the screen. This old lady told me, we'll you didn't scan anything, which in fact I did. She even scrolled on the screen and everything was there. Very rude, told me to go to the counter. Logged in on my account and told me I did not have anything. I told her I was supposed to have something from a refund from an online purchase because it wasn't applied, she said she's never heard of such a thing. Blah blah blah. Very argumentative and not showing any customer service at all. Very miserable old lady! Don't need this! read more

If you have any issues with your prescription, good luck. They will not answer the phone call under any circumstances. Even my doctor has complained. read more

Previous negative ratings are correct. I spent at least an hour on hold trying to phone something in. I gave up and went to the store, which was an annoying half-hour drive. During the ninety minutesU dud I was there, I head frequent announcements that the pharmacy had a phone call but I never saw anyone on the phone. Those working (about three pharmacists and a single register person) appeared to be working hard and fast, so it appears that they are both understaffed and poorly managed (no one answering phones). Since others have been reporting similar experiences for months, this very bad experience seems to reflect a continuing pattern, not just a bad day. read more

Worst customer service I have ever encountered. I walked into the CVS asking if they would be able to transfer my medication from a further CVS to this particular CVS in Porter ranch. The response from the pharmacist "we close in two minutes" with an attitude and an eye roll. Not sure why that was the response I was given. I walked away and called the store and asked to speak to a manager because I was upset with how I was spoken too. All I got was go online and fill out this form. So here I am writing a review and I dislike doing this. But that is no way to speak to someone. read more

The worst pharmacy EVER! They have huge lines and one person working! They are rude too! There's 5 people in back but only one at the register watching all these people wait! Then it's says prescription is ready and you go up to get it and they make you wait 40 minutes???? This is the absolutely worst pharmacy read more

I have never used the app to process a refill so I called this location to make sure it went through. The pharmacist on the phone was very helpful. She was able to fill out script that was processed on the app and process it in store quickly for us. She was also very knowledgeable. Thank you again for making this seamless. read more

CVS has always been good from a customer service standpoint. The staff is able to answer any questions you may have and make sure your needs are met. They also have a variety of products at the location which can save you supermarket time and make it a one stop shop. read more

This is the worst pharmacy I've ever encountered. They constantly mess things up. Sorry sir, but your doctor needs to fill out your script differently. Get that done. Oh sorry, but we don't carry and can't order that medication. Oops, we have only part of your prescription in stock (can't use one part without the other). The people that work there don't care. Corporate says they care, but does nothing to help you. STEER CLEAR. read more

Without question, this is the worst pharmacy that I have ever come across. While the location is prime, this business will never succeed with such incompetant leadership. They don't know how to manage their own internal systems to process customer orders. They accidentally create duplicates of your profile and can't find your information without significant delay. They provide false information about medication being restocked then delay extensively for weeks. This place is a literal mad house. These issues stem well beyond local management. Your district manager needs to pack their bags. Corporate should clean house. Absolute shambles, and it's a complete disgrace read more