The young man working tonight 1.31.2026 was so nice great costumer service I had to let everyone know

Today around 1:30am I went to get detergent and I press the bottom for help, I was waiting about 30 minutes nobody came in, I thought they were busy or maybe didn't have enough people working so I decide to go to the front and ask for help,I see 3 cashier and the manager talking, I told them I was waiting for someone to help me and the response of one of them Was "we were busy with a line", I didn't saw no line just them talking, I didn't buy anything and won't go again read more

I came to CVS to get my wedding photos developed and the store manager was so kind and helpful. She really took the time to help me with my photos and it meant the world to me. Thank you so much read more

Good customer service, always busy. I only came here for some cough drops that I've been looking for. They had them, so I purchased a bag. Not that I needed them, but I like to always have some available. Free self parking shared with L.A. Lasagna and Burger King. read more

I really like this CVS. The manager and staff are very friendly and helpful and the pharmacy staff are above and beyond. Not sure what the low scores are about but I guess people who like don't always post! read more

Supervisor was rude, unhelpful, and dismissive when it was only one minute after closing time.

This year my Pharmacy of many years went out of buisness so I chose this CVS Northridge Pharmacy as a replacement & have not been disappointed. One of the Pharmacists (Michelle) has been extremely helpful in managing my perscriptions in an organized & efficient way & I could not be more pleased. Thank You, Michelle! read more

If I could give 0 stars I would. Such a bad costumer service! I came here to pickup medicine after 8 hours in the ER painful and exhausted asking for help, the girl didn't want to help me and totally ignored me saying she is going on lunch break but when someone else came she gave her help right away, answered her question, gave her a medicine, took her time to explain (you're not on a lunch break?!), when I told her I was here first why you help her and not me, she just turned her back on me, closed the sliding doors and still continued to help the other person! This is ridiculous! Zero humanity. Im standing in pain and cry for help and she chooses who to help and who not to. All costumers need to get equal service, this is not exactable! Attached a photo of the employee that chooses her customers :( read more

CVS Pharmacy - Drugstores Near Me - Northridge, California

Mike is the worst. Rude, condescending, hates his job. I just asked about passport photos and he huffed and puffed about grabbing their old digital camera, then said he couldn't do it because someone was using the photo kiosk and says to me I should go do another CVS. I said it's ok, that I'll wait until they're done since I'm already here, and he goes "uHhHh OkAy but you're just WASTING time" and huffed and puffed again as he walked away. read more

The customer service rep that helped me today , was working two customer at a time which I feel this is very rude , unprofessional on her part , she said that's what her boss wanted Her to do to handle the customers , which just awful , Customer need to be treated better , In the way they are being handled and cared for " .Customer are supposed to be # 1 , this is a foremost importance when doing any kind of business , I spoke to the store manager , to get this taken care of " ..its not good service " ...Customer Service needs to be respectful, restored at its best " ... ... read more

Finally, this is the correct CVS where to pick up my photos. The lady who helped me find them is nice and helpful. I was there in and out fast but I saw some good deals. They have a private parking area. Accessible location. CDC guidelines are being followed read more

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I love this CVS location, it has a drive thru and it's easy to talk to the pharmacist over the phone unlike other locations. The store is clean, they have self checkouts and the staff is friendly. The only thing which would give this a 5 star rating is if it's 24/7. Plenty of parking spaces read more

Amazing service, specifically costumer service, good experience, friendly employer, I asked like 20 times for different products and the guy was very nice. He never complained. We need more people like him at work!!!! read more

Once a month I pick up medicines here for my mother who lives nearby, I like that the staff is very friendly and helpful with me, there are no problems with parking and a nice place, there are few queues and it makes me happy that the guys cope with the task on time, thank you all read more

CVS Pharmacy - a man walking down the aisle - Drugstores Near Me - Northridge, California

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They're never out of stock of things I need and the pharmacists are so quick and nice as well as the cvs staff. Appreciate you guys!

horrible management, and stingy employees!! they always seem to be following people around the store ..

My family's go to spot. Does not disappoint. Effective customer/patient service. Staff very accommodating.

This CVS has the worse store manager!!! A simple trip to pick up cough medicine turned into a major ordeal. I went to the store with some CVS e-gift cards. I went to the cashier and he rung up my item - but was unfamiliar with using gift cards as payment. The Store Manager (Norma Venegas) was helping another customer and also did not know how to redeem gift cards either. She instructed the other cashier to redeem the gift cards as "color copies", which I asked him why? After a few minutes, she assisted me personally and tried to scan/redeem the gift cards as CVS rewards bucks... naturally, the system did not take them. Per the instructions printed on the gift card, I asked her to input the gift card numbers manually since the barcodes were not scanning, which she REFUSED. She told me to call corporate to "get everything straighten out". I asked for her business card and name, which she also refused to provide. I called the number on the gift card and they confirmed that my gift cards were still valid. I then called CVS' 800 customer service number and they told me to bring my item to the pharmacy cashiers since the store manager was being uncooperative. I got my item and spoke with the head pharmacist (Michelle Kim) and she said it was fine to use my gift cards with her. However, after I got my item to the register, the store manager ran from the main registers to the pharmacy department and told the pharmacists NOT to ring me up. Rudely, she then told me to leave the store. This manager needs to be retrained because she obviously forgot about "the customer is always right" golden rule. My gift cards were valid, however, she didn't understand how to redeem them and she made an executive decision to not honor them in her store and then decides to kick me out to get rid of me. One last note, the store manager implied indirectly to me that she thought my e-gift cards were fraudulent since the barcodes did not ring up. I took them to another CVS and the codes did scan properly. I felt discriminated because I'm asian. She treated me like crap and I definitely will not do any future business with CVS. - Rite Aid and Walgreens are better options and treat me as valued customers. read more

CVS Pharmacy - Instead of giving me her business card, she told me to leave the store and look for her name "outside". - Drugstores Near Me - Northridge, California

Been here a few times from prescription refills. They are nice, service is fast and it's a decent sized store with what you need. I came this morning about 11 and didn't wait longer than 10 minutes which was great! Vitamins are buy one get one free right now. Got a new hairbrush on clearance for 1.97 can't beat that! It was 8.00 before the discount. read more

CVS Pharmacy - Got this 8.00 hairbrush for 1.85 on clearance! - Drugstores Near Me - Northridge, California

I am a regular at the pharmacy, and don't usually have problems. This time was different. Picking up my meds there was a woman behind me less than a foot away blabbing on the phone waiting to pick up hr meds m. FYI, it is like the bank where you legally have to be far enough away for patient confidentiality. Plus it is common sense. No one from the pharmacy said anything. I had to regulate this woman. Then after I get my new medication the tech never asked me if I had any questions, which I did. So I told him that I haven't taken this medication before and I had questions. He said " the instructions are on the bottle." What a crappy experience. GARBAGE! read more

The Hispanic Manager from this Location is so rude, I went to the store to look for a good tooth paste and she was following me around the store which I think is not right only because I'm a Hispanic she thought I was going to steal something. At the end I left the tooth paste where they have sprays to kill insects and she told me to give it (tooth paste) back because she need it to put it away, im sure she thought I put it in pocket or something that's why she asked for it , but I told her to go get it at then I went and got the tooth paste and gave back to her and told her I'm stealing nothing. This is not the first time I have this issue with this store , well location. Also few days ago my girlfriend had the same issue . read more

Honestly not worth the stop. Requiring an ID for a prepaid gift card reload(in cash) and honestly giving an attitude because I didn't bring my ID. Waste of a trip Also they're more expensive than most CVS in the area and several of the staff are super rude. Manager is just as rude Will not be returning read more

This store is only good to get smaller stuff in the last minutes. Employees ask you what you needed, then walked away and don't help. Who ever is in charge of inventory and stocking the shelves needs to be seriously scolded. read more

CVS Pharmacy - Drugstores Near Me - Northridge, California

This is my second time here, the first I was here I was looking for a car charger (which they are locked) and I could make up my mind which one to get, so the guy at the register announced to the security to check the cameras. Ok I let it go. Second time I went in to look for envelopes and again same guy called out the speakers to check the cameras. I have never stolen anything from stores and never coming back to this store. Cashiers #0000003 read more

Been coming here for about 20 years and a couple years ago they put in the self checkout stands. I don't want to use these. I don't want to get off a 12 hour shift, stop at CVS for whatnots, and try to figure out how to do someone else's job. It's bad enough the prices have skyrocketed but now I gotta do "your" job too. If the patron is forced (yes forced) to check themselves out we should get a 20% discount. Doesn't matter anyway, I'm not coming back here again. I'll shop at Walgreens, thank you very much! read more

This manager Norma followed me around and kept asking me if I needed help when I already told her no I'm ok harassing me and she had harassed my gf before too I guess cvs doesn't care about their service read more

Pretty standard CVS. Has the basics. Parking is ok..a little close, but it's LA. I think most CVS stores could use an update. Most seem poorly organized and a little cluttered. This one was no exception and therefore pretty standard. Customer service and check out was friendly and fast. read more

Had a good experience today! Came here to pick up son's prescription and realized it wasn't the correct location yet the pharmacy staff was friendly and helpful and quickly transferred it over which saved me time and energy! When i paid for the rest of my stuff at the front, Norma was an angel! She was so eager to help me out and signed me up for a CarePass and let me know i had coupons on my card to use so i saved $25 on my purchase! Her kindness and excellent customer service was greatly appreciated and i wish more employees were like that. Parking lot has ample parking and they offer drive thru covid testing too! read more

I was recommended to use the drive through Covid testing area of this CVS . Great way to test! The pharmacist is fast and thorough. Explaining in detail how to submit your test. Really was awesome... as far as testing goes. Make appointment online then just drive in. Easy. read more

I have been shopping and picking up my scripts at this specific location for seven months. The staff is exceptional. Specifically Michelle the Lead pharmacist is efficient friendly and always helpful. Francesca is awesome as well. Knows me by name now. Always friendly helpful and professional. Evan does a great job and the entire staff is superb. I live closer to other Cvs locations but I only deal with this location because of the A team that services me. read more

Horrible service with the pharmacy, the prescriptions I was waiting for refill took more time and they missed counted pills by the pharmacist. When I came back for the complaint they didn't admit as their fault but just told me come back they'll can make it early for the missed pills. Make sure when you pick up your prescriptions /pills count them first before leave the store . I'm not trusting this pharmacy anymore bad bad read more

Inside target store, service pretty good at the Pharmacy, they always seem to be able to get meds some other pharmacies are not able to.

Some yellow tags are false advertisement in this CVS. The customer service sucked since they believe the system more then the customer pointing to their bright yellow tags. The manager refuse to speak to me about the situation. This store doesn't deserve a star but Yelp doesn't believe that. read more

This is my second review. The Pharmacists, Saman in particular, and their stuff who work at CVS on Reseda are the rudest people I've encountered yet. I refill my prescription for a medication I take for my chronic back pain and every time it's something new. I called in this morning for a refill and was first rudely told "not until June 2nd", then, without notice transferred to the so called pharmacist, Saman, who told me the same thing and then when I said that I'm going to be in pain for next few days and asked him how he would like to be in pain for next few days to understand how I feel, he turned the conversation into me threatening him. There was no compassion shown, ever, and these people shouldn't be serving the medical needs of people. Maybe because they think they're more affluent that their customers, they can treat people like crap. I'm switching pharmacies and should have done it long ago instead of complaining. Avoid if you can. read more

It's been over a week and still no prescription. I've calling both the pharmacy and my doctor to confirm a prescription. They receive one but not the other. They denied calling my doctor when I know they could have called the doctor. The doctors office called the pharmacy to confirm they received the prescription but the pharmacy is saying that isn't true. Very unprofessional. Not helpful what so ever. read more

I had a terrible experience. I swinged by To this store to buy an eye brow pencil on my way out I stopped at a make up rack to check something when the general Mngr. Told me to leave my bag behind the counter. I was surprised and it was the first time. She made me feel like I will steal something infront of other customers. I come to CVS often with a gym bag sometimes because the other CVS branch has a gym upstairs and NEVER TREATED me like that. The general mngr is soooooo RUDE and her name is DIANA. She even spelled her name at me like I dont understand what she's saying. Urgh! read more

Terrible customer service was left waiting unattended at the drive thru for 20 min straight without any help this is outrageous

If you are looking for a pharmacy where the staff doesn't communicate well with one another and you have a decent chance of a very long wait until you find out that they've botched your prescription in some way, then Rx #630395 (CVS) is the place for you. I have so many eff-up stories that I almost don't know where to begin, but the most damning of them was when I was suffering from GERD/acid reflux and my doctor gave me a scrip for a H2 blocker that I needed to sleep at night (or I'd be up coughing until dawn). CVS took it upon themselves to call my insurance company, found out that it wasn't covered under my plan, and then called it a day. At no point in time did I get a phone call asking me if I wanted to pay out of pocket (which was fine, and what I ultimately did). So, if you want a pharmacy that works for your insurer, and NOT for you . . . again, you've come to the right place. I finally had enough and am now going to Rite-Aid instead. read more

My bf went to buy some beer and snacks (quarantine fun) and what do you know "LP to liquor" "LP to back aisle" "LP check refrigerated foods" NORMA STOPPPP we're not stealing LOL. read more

I have never had a bad experience at this CVS. The staff are always friendly and willing to help. The pharmacy peole help and have everything ready when they say it will be. The store is always neat and clean. On the rare instance when the item I am looking for is not available, they readily ask if I would like a rain check. The customer service is top notch. I cannot recommend this store any higher. This store sets the standard for all other CVs locations! read more