Cost-effective, unique quality items at CVS. Manal was friendly and provided excellent service. She deserves special recognition. Spacious, clean environment with a safe ambiance. Thank you. God bless! read more

CVS Pharmacy - Drugstores Near Me - Reseda, California

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Came in looking for some medicine that I really needed, and couldn't find it on the shelves so I thought I'd ask an employee if they were out of stock just to double check and be sure. (Some locations have it behind registers) They made it very uncomfortable for me to even ask just a simple question and came off rude. I apologized for interrupting her restocking session but damn, is customer service not part of her job? Please work on your customer service. It's not hard to not be rude especially to someone who was apologetic for interrupting your work before even asking a question. I've worked in the mall where customers can be the absolute worst but I've kept my composure and ensured they were treated well enough to where they have a good experience and will come back with a better attitude. Again. Improve customer service. read more

Went to the pharmacy today to pick up a prescription . There were some issues with my insurance and copay but the whole team came together and helped and saved the weekend . Been coming here for years and always have received quality service . Will not be changing pharmacies anytime soon. read more

There's only one or two pharmacists who are nice and helpful but don't expect much from the rest. CVS pharmacy has never been helpful and always had delays and if you try calling, good luck! You'll get an AI robot and you can basically never speak to a real person. I was having an issue with one of my medications and the pharmacy said my doctor has to resend the prescription. I called my doctor and they said they sent it. I called the pharmacy back and they said they still don't have it. I asked the pharmacist to give them a call and speak with them because I don't know what the issue is. The guy was getting frustrated with me and said "WELL ITS UNFAIR! ITS UNFAIR! WE SHOULDNT HAVE TO CALL" and it was extremely unprofessional. I understand he might be frustrated but his frustrated shouldn't have been geared towards me. I am also frustrated because I wasn't able to get my medication. He refused to call and it was frustrating. Now, I'm trying to transfer my prescription from CVS to an independent pharmacy. The new pharmacy called them and CVS didn't transfer it over. I went IN PERSON to CVS to ask them to transfer it over and of course, they said someone else has to call THEM. It is so idiotic. The lady I spoke to said, "It's not a good day for us as our system is backed up and I can't guarantee anything". like lady what ?? I need my medication transferred over so I can not deal with this BS (excuse my language) anymore. I have never had an easy experience with CVS, so if you can, AVOID THIS (or any CVS for that matter) PLACE AT ALL COSTS! read more

I also want to acknowledge Teresa and Donna for going above and beyond! They were so helpful, kind and knowledgeable about products and provided amazing customer service! read more

Something is not right with this place. You need to search and search for one person to answer a basic question. At the end I found what I was here for but I found it on my own. To the owner of the store and get more helping stuff. read more

CVS Pharmacy - Good luck finding help here. For years the same things. - Drugstores Near Me - Reseda, California

The workers thought i was stealing a bag of candy worth $4 because i put it in my bag before i left the store yet wasnt planning on stealing it and told me to never come back. read more

I tried to get a passport photo. The lady said she could do it, but then said the camera wouldn't turn on. I asked if the battery was dead and she just kept saying it has batteries. I said, Are they dead, does it need to be replaced. She said, it shouldn't be and there was no attempt to change the battery. The other guy said it hasn't worked for a few days. Why wouldn't they ask for a new camera if that's true. The only solution was to try another location and they said there was no manager to talk to, the camera just doesn't work. No help at all. They had the passport photo station set up so it was probably laziness in not wanting to try a different battery. read more

This two pharmacy workers have no respect and have no tip of manners when it comes to talk to patients I specifically been telling every single time I go into the pharmacy to them both I can not afford a 3 month worth of medication and they don't care they do whatever they want and then they threaten me that will cancel all my medication because I brought up that I only need one month at a time read more

CVS Pharmacy - Drugstores Near Me - Reseda, California

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Pretty much no staff, things are overpriced, the clientele that comes through here are quite annoying (people yelling on their phone in the middle of the store) and it has just a weird vibe. Not a fan of this place, but honestly, almost all CVSs have been going downhill in California over the past few years, unfortunately. read more

The WORST CUSTOMER SERVICE of any CVS store I have ever experienced! This is not the first, second or third time I have visited this location and received such rude service from the front cashier .This older male employee was chatting with another customer as I waited for him for a several minutes - they were talking about vacationing in the Bahamas, and referred to him as a buddy. When it was my turn to pay I asked if I can use my a CVS coupon and he said " I don't have time for this and told me to wait for a manager. He then said something to the lady next to him the continued to helped the next customer, and the next one after that he was so rude to that I just decided to leave. Terrible way to treat their customers! I will not be returning to this location! read more

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Don't bother telling them their contact information is wrong for your GP, they'll argue with you AND your doctor. Just another chain pharmacy full of clowns. read more

This place is falling apart No customer service whatsoever I went to get my picture that I ordered and paid online yesterday same day pickup first of all only one person in cash register at least 10 people were waiting and I need it help too that poor guy who was helping others had no idea how to find my picture so I left and didn't get my picture that I needed for my friend funeral my advice to CVS company is please get some help for your customer! I'm done with this place read more

Fred is an ALL STAR! He's always so nice to me when I go to the checkout. I appreciate the amazing and professional customer service from him always at this location. this is is the Best CVS! read more

It's so overpriced. I feel bad for the staff, I've seen people yell and harass them but strangely I never see a manager in those situations. Everything is just so ridiculously expensive, it's not worth it. There's literally stores around it and plenty close by that it just doesn't make sense to shop here for anything else. Even their brand items are expensive. It's all about their bottom line and it looks like they don't take care of their people. read more

Came to this CVS for the first time and I'll definitely be back because of Fred!! Great costumer service . Very helpful and very nice. I found everything I needed plus more! read more

Thank you Manal and Fred! Was looking for an item, both were very helpful in finding it for me. Whenever I've been in this location, it is clean, well stocked, and the employees are helpful on the odd occasion I've required assistance. Sergio and Donna have also assisted me in past visits. Thanks again! read more

Horrible customer service They need to interview their staff more thoroughly and check their interactions with people. read more

Provender: this review is only for the minute clinic inside the CVS. The staff usually rotates, but in my experience they have all been friendly, helpful, and professional. You can get a wide variety of vaccinations here, ranging for the flu and also for traveling. Prices: depends on if you have insurance, but most prices are reasonable. Parking: ample parking sensors located in a huge shopping center. There's also Ross in the center so you can go shopping afterwards for clothes. People: good for both young and old. Perks: I recommend that you schedule appointments online even though they accept walk-ins. You usually get a confirmation to email which you have to use when you check into the kiosk. read more

CVS Pharmacy - Minute Clinic hours. - Drugstores Near Me - Reseda, California

This isn't a bad cvs, the layout is however a hot mess... Some sections towards the back stay low to empty that aren't staples like the dollar item and home goods sections. I'm not sure if they've had a high theft problem... Though I guess this women had just ran out 5 minutes before me and got caught shoplifting makeup... but most of the spirits section tends to be blocked off or one entry point only.... So they do troubleshoot and care about customers and safety The clerks are pretty chill and they do have great deals. I've noticed they've highlighted some of their gluten-free, vegan and healthier snacks as well as beverages towards the front half of the store and their season sections get shifted thoroughly, however tend to remain low for a few days to weeks after getting shopped very hard. Honestly if the layout wasn't the most unnecessary maze I've ever seen (lol truth) this would be a four star... I hate having to ask for help unless I absolutely need it, but you'll probably need it if stopping in for the first time or even fourth time. Don't forget your endless scroll of coupons...they come in handy. read more

CVS Pharmacy - Drugstores Near Me - Reseda, California

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Worst place ever!! Don't go there, his coupons dose t work there, the Persian guy doesn't accept coupons the second guy looking to the coupon like see this for first time!!! Very rude service and not professional, believe is gonna close this place all ready!! Don't have anything to buy, the store is empty!!! Faraway on this place don't lose your time!! read more

CVS Pharmacy - Don't accept his coupon!! - Drugstores Near Me - Reseda, California

Everything The manager very rude and doesn't know anything We came for passport photo and he didn't know how to take them Just shame read more

This place has gone so downhill. My last FOUR experiences at this pharmacy have been frustrating and unfruitful. Twice this place has sent me texts notifying me of prescriptions being ready, and then not had them when I showed up. Just now, I went in to get a prescription that was called in over a week ago, but cvs did not notify me at all of what was going on with it. I went in there, was asked to "wait for the pharmacist" after already waiting in line for 15 mins, and then waited even longer only to talk to the very unhelpful pharmacist. She told me they didn't have my meds. Then told me they didn't know if or when they would ever have them. Then she had the nerve to tell me I should call their manager who "buys" Meds and convince them that they should order the right medication for me, as if that isn't her literal f*cking job as a pharmacist. Why is it my responsibility to convince the store manager to buy my meds? This pharmacy has been where I have gone for the last 14 years, and I hate to say I never wanna go here again. This place is terrible. read more

Pharmacists have no clue what type of vaccines they're administering. I asked a few questions about the flu shot and they weren't able to give me an answer. Not to mention they were rushing me since they were behind on appointments. I left and will not be coming back. read more

Picking up a prescription and told me that my order wasn't ready. I received two text messages that it was ready for pick up, my app shows it ready. The lady at the counter proceeded to tell me that it was picked up and I would have to pay out of pocket. She was not helpful, not apologetic at all. As I sat there waiting for it to be filled after she "figured" it out, I overheard her tell another man they didn't have anything ready for him either. Again not helpful or friendly. This pharmacy has gone downhill. read more

CVS Pharmacy - Entrance- need to repair their signage - Drugstores Near Me - Reseda, California

It's 9:57am on April 14th. I came to CVS on Victory and Tampa to pick up medication and the store is closed due to "technical difficulties." Really? People are hovering outside with appts and needing their medication and that's all you can say?? No referral to another store? Nothing? Unacceptable, CVS. Unacceptable. read more

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This review is for the Minute Clinic. I came here with my other half to look at swelling on his finger from doing some weeding around a 'fire poker' succulent near the driveway. We arrived at 5:05 on sunday. The hours on the website, on their phone recording and in store said that they closed at 530. But there are signs on the exam rooms and every one of them said they were closed. My other half got in line for the pharmacy to find out what the story was- and the staff person said to just knock on the door on the otherside of the desk. So we did. Inside was the person that was suppose to be working....and when my other half asked him about it...he said 'well, we'll be closing soon.' My guess is he was either in the room catching up on his dating app, watching a movie or taking a nap. He didn't want to work...but he DID want to get paid for his time there. Somebody needs his hands slapped. And a manager needs to walk the floor more often to see if management is getting what they're paying for. Come on you guys....you can do better than this. read more

CVS Pharmacy - This is the door we knocked on that had the mystery employee hiding in the back. - Drugstores Near Me - Reseda, California

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Aw man you got to get your stuff together at this location. Ordered photos on Saturday expecting them to be ready in an hour. No email? Cool no prob probably taking longer than expected and being the holiday weekend. Went in yesterday due to not receiving an email and getting worried only to find their photo machines were down. Expected to come back up the same day. No worries, figured I'd call the next day as suggested by staff. Did that and somehow ended up in a 10+ minute call by a clueless associate who got my name wrong multiple times despite spelling it out clearly. All I wanted to know was whether my order was ready and they couldn't figure that out. So I hung up and came in...only to find that the machines were still down. Come on y'all, you're a large corp and better than this. Staff is friendly enough, but you know you can do better than the runaround with comms here. read more

Went in to pick up a prescription today, and I asked if there would a problem changing the phone number where they notify me my prescriptions are ready. I tried explaining as to why I was unsure if I wanted to switch the number as I'm not the only one in my family under that same number and the cashier named Claudia, started waving her hand at my face, giving me attitude and cutting me off mid sentence not wanting to hear or help with what I had to say. She clearly wasn't expecting me to give an attitude back. She wouldn't even look at me after and went to hide in the back. Claudia, if you don't like your job, and you aren't willing to help, get yourself a different job. You're rude and disrespectful. read more

This is not the correct address or hours. It's on the corner of Tampa and Victory and open 24 hours!

The worst customer service ever. Store manager needs a proper training. She needs to be trained to speak with customers without rolling her eyes. I Have been shopping here for 20 years and never had anyone spoke with me in this tone. I want to make sure the corporate is notified. read more

This is the best CVS I've ever been to. Fred was amazing! I bought a bunch of makeup and face lotion products and he helped me make the best use out of the coupons. Such an unexpected friendly experience! read more

The day i had the flu i had went into cvs and got pills for them. The service compared to the other locations they have was amazing. The day that i arrived was the day i knew the unique of this place. It was very quiet and the doctors in the pharmacy were nice and cool about the wait specially in the corona virus. Would recommend anyone for any pills or medicine in our neighborhood. Thank you! read more

This morning I went to return an unopened Covid test kit with my receipt. The receipt stated the date to make the return by is 2/24/22. With the release of free Covid test kits CVS has changed their policy! Covid test kits are no longer returnable. They charged 23.99 for this kit, shows on receipt it is returnable from the time I purchased it and now will NOT take it back. They told me to contact the manufacturer, not them. Crooks! I work for a dental office across the street, we will no longer call prescriptions to CVS and will alert our patients to the downfalls of going to CVS and recommend they go elsewhere. It appears by the numerous poor ratings posted, that many customers have discovered this on their own. read more

Today I experienced the Best Customer Service in the Make Up department at CVS. Thank you to the friendly and knowledgeable young lady that made my visit so easy! read more

CVS Pharmacy - LORÉAL Infallible Pro-Glow - Drugstores Near Me - Reseda, California

Minute clinic - came to get a TB test and first they gave me false information about their prices they said it would be $35 test and $15 for the reading turns out I ended up paying $35 and $39 Never did they inform me that if I tested positive they would not write me a note to go get xrays I have now paid over $200 bc I had to go through the entire process all over again at another clinic Called their general line for a refund and was told that "not everyone testes positive" ok? Are you not prepared for those that do test positive Let's see how long it takes for them to call me back or ever refund me read more

This is your standard CVS but it's my favorite. Good parking, shelves generally well stocked and well labeled and easy to get in and get out. Generally sparsely staffed but whenever I've needed help there has always been someone quickly. read more

We came to CVS on tampa and Victory blvd and we recieved horrible customer service by farhad he was rushing me to pay and i have special needs and we feel discriminated by this and the job he has is customer service meaning he has to be nice to his customers read more

I went for my regular prescription which I pick up like clockwork at the same time of the month. The worthless cashier named Claudia filled 3 months of a prescription which A. I wasn't accustomed to and B. Was way much more money than I expected to pay. Midway into bringing this issue up to Claudia (the cashier) left me mid-sentence very rudely, cut me off and basically told me to call my insurance and to simply go away and continued to assist another customer. I was left completely ignored and shamed, luckily the lead pharmacist heard the transaction and decided to help me, the lead pharmacist identified the issue and VERY easily solved it. Claudia should be dealing with customers in any capacity. read more

Nicest part of this store is the man that works the front register. He is always so sweet and tells stories. Definitely can't remember a time I've been there and he wasn't there. I'm guilty of not always taking the time to talk to people, but I appreciate people that do. read more