Looks like people either love this place or hate it. Yeah, different pharmacies charge different prices for different things but if you are getting prescriptions, your co-pay is the same at any pharmacy usually unless you have a plan requiring you to go to an in-network pharmacy only. I had two prescriptions to fill today and this pharmacy had both of them. Sometimes Walgreens takes a few days to get in certain items and that's why I went to this particular one. I had a third one that they actually didn't have in stock but they told me "we'll call you when we have it and if your insurance will cover it." read more

Firstcare pharmacy is the best pharmacy. The staff is always friendly and treats patients with respect. They always have my medicine in stock and quick to inform me when it's ready for pickup. I even received a courtesy call to see if I have any questions. Thank you, Firstcare pharmacy and your staff professional service. Barbara read more

Small local pharmacy that is efficient and friendly. Found them through my dermatologist when I needed a prescription. Always prefer local small businesses. read more

Wonderful. Easy to get to in Tarazana and helpful friendly staff Got my scripts transferred in easily no problem, no complaint read more

Last year Had a prescription that I needed badly, their delivery driver had contacted me directly that was going to deliver it after a few days had gone by dont know why, a few more days went by total a week and received my prescription, I called and complained to them and said I was changing pharmacies, a year went by and my doctor had again sent a prescription to them by mistake but First Care put it on hold for over 6 months and never let my doctor know that they no longer deliver to me. thanks First Care, BBB is next on my browser read more

Rude, very unprofessional, thin spanish lady at pickup window on 2/1/23 had the nerve to tell me because my insurance didn't cover the cost of the cream, that "you can't afford it". Exact words! How crazy is that for someone to say to someone they know nothing about. So unprofessional, they need to train their employees better. There are a lot of pharmacy's in LA, we can go anywhere, they must not really care about keeping customers and having a successful business. Wake-up and do better! read more

FirstCare has always been really good to me over the years. They are conveniently located right next door to my dermatologist, Dr. Pedram Ghasri and most of the time they are able to fulfill my prescriptions on the spot. If they don't have what I need they will order it and I usually get it a few days later. Their staff are always nice and helpful when answering any questions I may have. What I REALLY LOVE is that they also deliver directly to my home which is super convenient. read more

WORST PHARMACY EVER. My prescription was sent here by my dermatologist and they told me it was a special prescription so I couldn't use my regular pharmacy. Honestly I wish I shopped around instead of taking his word for it. Matt, Ashley, Nona are all terrible at customer service. Need a lesson on how to talk to customers. read more

I have never been spoken to like this in my life by a fellow human being!!!!! This pharmacy is very unprofessional and needs to learn customer service. I visited a dermatologist and they presccribed two creams for the affected area and decided to called it in to this pharmacy that I never heard of since it was out of my zip code. I called regarding picking up the prescription and I spoke to a female tech that told me she could have them ready in 5-10 mins and that they close at 6 PM. I also called the pharmacy to confirm and their voice mail recording said from 9 AM - 6 PM and the same information was posted on Yelp. On my way driving from Studio City, I got a call from a man who was so rude and insulting from the moment I answered the phone. He asked where I was and told me they close by 5:30 PM. I told him the tech told me they close at 6 PM and he called me a liar and said its my responsibility to know what time they close. Wow, seriously the recording on their phone line says they close at 6 PM and the tech at the store told me 6 PM. I told him my ETA was 14 mins at around 5:30 PM, and he told me he would wait in the lobby, but if I am not there in five minutes, he would leave. I told him I can't be there in 5 minutes and he said he didn't care and if I am not there he is leaving and he sure did!! They also billed my credit card for the cream. He is a bully, because only a bully speaks down to another human being like that. I wouldn't recommend my worst enemy to this mom and pop pharmacy. Please change your name from First Care to Don't Care. read more

These rude employees and Manager are the worst. At first I thought they were great because they took over all the patients from Dr Ike's pharmacy which closed without notice, but as time went on and the more I interacted with these folks the more I realized how rude, unprofessional and how horrible they treat human beings that are either in pain or need a life saving medication. It's a shame because I really like to support mom and pops. read more

Terrible service. Communication is extremely poor; requires numerous calls to get a prescription filled. When they do deliver the prescriptions, it's been very late at night (after 10pm). read more

Began writing this on April 3rd during the COVID-19 situation. Two of our cars were left outside waiting during their curb side pick-up, and it seemed like the staff went home without bringing us our meds. Nobody answered the door. I later ended up going to the ER that night, and perhaps this could have been prevented. I hate to write bad reviews, so I hope it was an isolated incident, and they were quite compassionate when I later inquired about this mix-up. When I later called, they immediately drove the medicines to my home which was a nice touch. Thank you for making what was initially a bad situation a much better one. This pandemic has been rough on everyone. I had thought about not leaving this review as I was initially giving it a 2 or 3 star rating, but I changed the rating to a higher one due to the fix on their end. Thank you! read more

The woman at the Pickup counter couldn't even acknowledge me while I stood in front of here and she was on the phone. Not even eye contact, (I'll be right with you look). She called somebody over to help who was very nice and handed my medication to Miss Friendly who was cold as ice. No thank you, No have a nice day. Just handed me the medication. I replied, "Your welcome". Didn't seem to phase her. She should not be working anywhere near customers. To be clear this was May 26 around 11am. read more

This pharmacy has the rudest people I have ever dealt with. Gilbert (if that's his real name) and Matt (if that's his real name) are so very unprofessional. Can you imagine that "Gilbert" told me that if I wanted the medication, I'd have to come and pick it up and when I asked, "what's the address", he said - "you can go and look up the address yourself"!! OMG..and it goes on and on. I had to call two days in a row to get information on my prescription and there was rudeness galore. Very disappointing that such people work in a place that's supposed to help people feel better! read more

Absolutely love First care Pharmacy they are way more personable than any other pharmacy around.they are wonderful always have it together, they are a team . They definitely take care of all of us . even with the Pandemic going on they still took care of us carefully and diligently. We never have missed out Thank you First care Pharmacy read more

First of all this review is a bit late but I felt it was important to let others know about my experience; I had my prescriptions transferred from dr. Ike's pharmacy automatically when they went out of business, my guess is first care bought their patients, the first time they delivered my medications, I was happy with them and I thought I had found a good pharmacy, when it was time for my medications to be refilled and I had received some new ones I was sure I had nothing to worry about, they had done a good job the first time, unfortunately things went down hill, I checked to see if they had received my new prescription and also to inquire about my refills, they assured me everyone was there and ready and that I would received my medications on time, when the third day was up I visited them and called from outside their store and notify a lady pharmacist that I was there and would pick up my medicine because they were a bit late and I was worried that I would run out of medicine, she dismiss me and said no go home the driver has your medicines and they'll be delivered today that was a Wednesday, I waited and nothing even waited all day Thursday, I called them again to ask them please let me pick up my medications I am not feeling well, I was told that they had no idea where my medications were because they had been given to one of the drivers since Tuesday, that was it for me, I called a different pharmacy that doesn't deliver and tried to transfer my medicines to them, first care decided they wanted to play games I had the other pharmacy on the phone and they called me to tell me they could go ahead and fill my medications I said no transfer them to the other pharmacy, they never transfer them and even made up that they had nothing to be filled that somehow I had no refills and there was nothing to be transferred, I called my doctor and she saved the day along with the new pharmacy they had my medicines ready on just a few hours, it's amazing how First Care pharmacy does not cares for their patients or is still in business behaving the way they do. Stay away from this place they don't care about you. read more

Terrible customer experience. My dermatologist ordered them a medicine to make it for me. The only way I could pay for the medicine was through releasing my credit card information to an unknown person by phone which I'm not comfortable with. They were not allowing me to go and pay it in the pharmacy and pick it up from there. And the person on the phone was so rude that she was telling me "this is it... you want it or not"!!! Seriously? They also triple charged me for the medicine which should not cost me that much since I had tried other location before. Unfortunately my dermatologist sent the prescription to this terrible location which I had to buy it from. When I asked them why they charged me so much, the person on the phone was so rude that was talking to me in a way that why I'm even asking that question!!! It is my money lady... I have the right to know why I am paying that much for a product, and that's your JOB to treat people nicely with respect and answer their questions politely! If you are not capable of doing your job, let the customer talk to someone who is capable of answering their questions with respect (if there is such a person in that pharmacy)! read more

I love this pharmacy! Owner is so attentive and helpful. It's a pleasure working with this business

If you don't mind paying 5.5X the amount you should for a prescription, this is the pharmacy for you. That is correct. We paid $325 for a skin lotion that is available at several other pharmacies for $60, plus the other closest pharmacy will also do free delivery. It that is the type of business you want to support, then you found your answer. read more

The loveliest customer service experience. I was having issues with a prescription and the team went above and beyond to get me my medication and answered all my questions along the way. read more

Nicole and Elisabeth was grate They help me with the insurance coverage Since the insurance made a mistake I will definitely come next time Fast ez and convenient Thanks read more

Very rude guy who answers the phone, has no patience with customers, wants you off the phone , doesn't listen! Will be switching my pharmacy immediately read more

I really like this pharmacy. The staff is very helpful, efficient, reliable and friendly.