I stopped by this CVS Pharmacy because I was in the plaza this store is located in. I had to use…read morethe bathroom so that was my primary reason to come in the store but I couldn't find one so I walked around the store to see their snacks option. The store is very cleaned and organized inside. There wasn't that many guest inside and their pharmacy area was very quiet. They have a lot of different items in here so you'll likely find what you're looking for but the price will vary, it's usually on the higher end which is why I don't come to any CVS much. I found parking in the plaza just fine but if you come during the busy time then you might not find a spot.

I had a very disappointing experience with this pharmacy during my pregnancy…read more My OB prescribed prenatal vitamins when I was 15 weeks pregnant. At the same time, I was also prescribed calcium and vitamin D as separate medications. When I picked up my prescriptions, I received the calcium and vitamin D, but I never received the prenatal vitamins. Since I had never taken prenatal vitamins before, I genuinely thought the calcium pill was my prenatal vitamin, so I had no reason to think anything was missing. I didn't discover the mistake until about 4 months later, when I was 32 weeks pregnant. After I was diagnosed with anemia, my OB asked whether I had been taking my prenatal vitamins and iron. That's when we realized I had never been given the prenatal vitamins that had been prescribed. When I contacted the pharmacy, I was told they had two profiles under my name and that the person handling my prescriptions didn't see the correct one. At no point was I ever notified that my prenatal vitamins had not been dispensed or were still waiting to be picked up. Learning 4 months later that I had never been given my prenatal vitamins was heartbreaking and extremely concerning. While I understand that mistakes can happen, medication errors involving pregnant patients can have serious consequences.

Lately it seems like the majority of CVS stores that I visit are not stocked well, but this…read morelocation was very well stocked and there were several people restocking the shelves in multiple areas of the store. I was even approached to see if I was finding everything that I was looking for. The store is located in the Encino Marketplace, so parking is plentiful. Walking in, the store was bright and it was easy to navigate the aisles with the ceiling signage. The only ding that I have is that the ladies room needed to be checked, as only one stall had toilet paper. Otherwise, things were well organized.

Pretty impressed by this branch!! The pharmacy was super busy on Monday early evening, and the line…read morefor prescription pick-ups etc was long, but I'm glad there was plenty of staff handling everyone in a quick manner. Walking around the store, you have your little bit of everything: drinks and snacks, beauty hair and skin makeup products, travel essentials and toiletries, clothes, wine and alcohol, and for UPS you can pick up packages here as well as use the photo studio booth for photo pick ups at the counter. If the line is long with the cashiers, there are 2 clean and bright self checkout registers which are really nice. Parking lot is big and shared with other businesses. * Some aisles are locked so you need to press a button (which makes an announcement) for a staff to come assist

This pharmacy provided great service, was friendly and knowledgeable, if you're looking for a new…read morepharmacy in Encino, this is a great option. I definitely will be returning back. Thank you guys again!

Dr. Amir saved me today. I have a terrible case of the flu and he was able to fill my prescription…read morefor Xofluza right away and have it delivered. He also sent over a flu and covid rapid test to confirm my diagnosis. Very efficient and thoughtful pharmacist. So much better than any of the main chains around. My family's been coming here for years and will continue to do so!

Prescription ordered by doctor from Sherman Oaks Hospital. It got here is 15 minutes and was filled…read morequickly. Just enough time to get a drink and slurp it down. Very well-organized store with security. I like the clean atmosphere.

I really hate to do this but you'll understand why as you read. So, my doctor put in for refills of…read morethree prescriptions I've been taking for over a year now for this little condition I have. Check. I get alerted when it's ready for pick up. Check. I always take advantage of their free delivery, which is great. I've been having these three prescriptions delivered for a year now without a problem. So, I go to my CVS account online to schedule the delivery. But for the first time, it says I have to talk to a pharmacist about one of them and answer some questions, after which they can deliver. Check. I call. After a few minutes on hold, I get some young woman who sounds like she's fifteen. Check. I said what questions do you have. She says something that makes no sense to me, but I answer all her questions and there were a lot. Check. Mind you, I have never had to answer questions before. Check. She verifies my address and says it will be delivered today. Fine. I ask if there's a window of delivery time, which there always is, as you have to be here to accept the delivery. She gets very irritated and nothing she's saying is making sense to me. Check. I finally get so frustrated that I say, "I'm speaking English here - I know I have to be here for the delivery and am just looking for a window - I've done this many times." Click. She hangs up on me. Check. I get a text saying they have my order and there's a link so I figure my time window will be there. But it wants a code they say is in an email they've sent. No email was sent. Check. So, I just figure it will show up when it shows up or I'll call in the morning. So, I'm about to go to bed when I decide to check on the original link I was sent. And what do I find? This young person has totally and obviously on purpose changed me to a shipment, meaning they mail it and I don't get it until Saturday. Not acceptable. It's two-thirty in the morning at this point - this store is twenty-four hours. So, I call. No one answers - for fifteen minutes. I call and get someone from the front of store and she informs me they're on their lunch break for thirty-five minutes. I decide to drive over there and just pick it up and so I can tell someone what happened. I get there. They're on their lunch until three-thirty. I decide to wait. I'm then told that their system is updating and won't be finished until four-thirty. I still wait. They finally open a window - well, "they" being one newbie who just started to work there. I tell him what happened - he's new - he hasn't a clue as to what I'm going on about. I tell him I just either want to pick it up now or have it delivered but the system is down and there's nothing he can do about it. I will remind at this point that we're talking about MEDICATION here. That someone needs. I may call over there in twenty minutes to see if their system has updated and if he can stop the shipment and deliver. At this point, if they can't stop the shipment they're gonna just have to do it all over again and deliver or, I suppose, I'll drive over there. I wrote a five-star review and noted that all the one-star reviews, of which there are MANY, seemed to be about the pharmacy there. Again, usually I set up the delivery online so I don't deal with them - very simple and works efficiently. But the young jerk who hung up on me? And then changed everything in the system to totally screw up everything on purpose. I don't wish anyone ill, but she should be fired. Sadly, as is obvious, no one from corporate OR this branch of CVS reads the comments. I'll do another update when all this is resolved. EDIT: I finally got someone on the phone at nine the next morning - she was appalled at what happened, cancelled the to be shipped order, scheduled the free delivery order, which arrived thirty minutes later. Thank heaven for a professional. Turns out she knew exactly who'd been the initial problem as they had two pharmacists out and had to bring in two new people. I don't like to get people in trouble, but if you're clearly out of your league, just get someone who knows how it works. I suspect she'll at least be talked to and since they record all calls I suggested they just listen to the call.

I unreservedly recommend this pharmacy. They are the most conscientious and caring group I've met…read morein a long time.

The best pharmacy in the area. The service is good, pharmacist very knowledgeable, staff is very…read morewelcoming and knowledgeable. They always go above and beyond to help the costumers.

Quick email and phone response time no issues at all…read more FREE Parking lot in back / underground off Libbit ave Valid parking ticket and they will give you a coin to exit

I'm extremely disappointed with the pricing practices at ABC pharmacy…read more I was initially quoted $365 for my methadone prescription, and when I called back just two weeks later, the price had jumped to $565 with no clear explanation. That kind of sudden increase is unacceptable. After doing my own research and calling around, I was able to get the exact same medication at another pharmacy for just $66. Methadone is a very inexpensive medication .20 cent a pill so this kind of markup feels excessive and, frankly, like price gouging. Patients rely on pharmacies for fair and consistent pricing, especially for essential medications. Situations like this create unnecessary stress and make it hard to trust that you're being treated fairly. I would strongly recommend that others call around and compare prices before filling prescriptions here. Oh, on top of that, the main reason why I'm recommending not going to them. They are rude mean men.

The pharmacists here are welcoming, patient and are very helpful, over the phone and in person…read more Valley Drug was recommended by a Vet internist and was referred by SouthPaw Vet. These drs had my dog on antibiotics for over 30days !! As a result of this pharmacy's feedback, I found another Vet who saw no reason to continue the antibiotics and the 50 day long (!) Steroids. Anyways, a great knowledgble group of pharmacists.

Well following up on the staff....I responded to the text for an automatic refill and got back " we…read moreno longer compound troche." So I asked my patient to call and speak to the pharmacist who didn't know what she was talking about. OF COURSE they compound troches and there was no problem. Then I get a text saying the messages are automated and that is why I shouldn't have gotten the text. Well, again, VD if you don't understand the damage your front office staff is doing to your business, you deserve them. Have taken my prescription to another compounding pharmacy near Cedars, LA Compouding and will suggest any of my patients who still use this pharmacy to do the same. They ship for free as well.

It's easy to get in and out of this Walgreens. It's not too big, but they have a good pharmacy…read moresection. They also have a photo print/copy service section.

Please do not go to this Walgreens. It has been one of the worst customer service experiences I've…read morehad. The manager, Maribel, always seems to be in a bad mood, no matter what day it is. She often comes across with an attitude, slams items around, and makes customers feel like they're an inconvenience. Even simple products like Colgate toothpaste are locked up, and when you ask for assistance, she responds as if she doesn't want to help. The only positive experience I've had is with Leo, the cashier. He is always kind, patient, and respectful to customers. Another ongoing issue is that the store's machines frequently break down, and customers are made to feel like it's somehow their fault. The store also doesn't seem to have much in stock. I've noticed other customers complaining that no one comes when they ask for help, and when someone finally does, they often seem annoyed or upset about having to assist. Since many people in this neighborhood are elderly, it was especially upsetting to see them being treated this way. I hope management addresses these issues because every customer deserves to be treated with respect.

I stopped by the store this morning to pick up my prescription. The pharmacy was really busy, but…read moreeveryone there was very kind. I also loved the new self check-in pad at the pharmacy -- no need to give your information verbally anymore, it's all electronic now. Such a convenient upgrade! I also want to give a big thank you to Josh (I hope I have the name right), the security guard. There was a lot of theft going on for a while, but since Josh has been there, he's always doing a great job, and his customer service is 5-star. Please give him some recognition for helping keep the store safe and enjoyable to shop in. To the managers: keep up the good work, and thank you for being there for the public. Tarzana CVS gets 5 stars, and security is #1. The female security guard is also always very nice and attentive. Thank you again!

You've seen the neon that the Tarzana CVS pharmacy is open 24 hours?…read more Don't believe it. Consider it closed between 1 and 4:15 a.m. I've gone in twice around 1:40 a.m. and found the shutters closed. On the first occasion three or four people were waiting for 2:10 a.m., when a sign says someone will be back. My visit wasn't urgent, but I wonder if some of those people were coming from ER. Supposedly, I learned on my second visit (thinking the first closure was an aberration), the pharmacy closes from around 1 to 2:30, reopens for a half-hour, then closes again from 3 to 4 for computer update. Supposedly they reopen at 4, but I remember a time when it was closer to 4:15 before my shuttle-banging got them to open. (I repented my annoyance when I talked with the attendant.) I don't know how they rationalize such dismal service -- if the 1 a.m. closing is for lunch, why can't they have lunch at 3 when they're forced to close for computer update? -- but I do know my current impulse is to seek another pharmacy, even if it forces me to venture out on hot days to get in long air-conditioned lines. PS: I suppose some attendants will say "I'll starve if I have to wait until 3," but I've learned that even a cup of water or a quick nibble of something will appease the hunger. The delay, for me, makes lunch all the better.

Fabulous!! Why wait…read morefor meds when they will deliver to your house for free? They will even start your meds without the prescription hard copy if you fax it to them. Just make sure you have it to give to the driver when he comes to deliver. I used to get frustrated when my chain pharmacy didn't have my medications in stock. This pharmacy will order your meds for SAME DAY delivery if you put in your order in by 11AM. Oh, the best part? They handle Prior Authorizations!!

Don't know how but hospice Medicare fraud...don't know if pharmacy was involved but they no longer…read morewant refill my RX from my real Dr. always had great deliveries. But to just cancel someone who has been on continuous meds dropping them is very uncomfortable and impossible. Needs some investigation