30-year Valley resident here. I got tired of the lines at CVS and tried a few of the small pharmacies up and down the boulevard, from Studio City to Tarzana. The best one I found was Rubio. On the phone or in the store, they've been consistently great. The employees are nice. The pharmacist will spend time with me if I have a question about a med. If I don't, I can get in and out fast. Drug co-pays are determined by my insurance plan, so it doesn't matter where I go in terms of price. I just get better service at Rubio than a CVS or a Walgreens. read more

Pharmacist and staff are outstanding. Excellent customer service. Great delivery service. I have been using their service the last few years and have been beyond happy and grateful to them. As a client you become a known entity not just a number. They are always helpful and take time to answer questions regardless of how busy they are. I always feel seen and heard with them. I highly recommend them!!!! read more

The customer service at Rubio Pharmacy is outstanding! My son is disabled and his medication needs are complex. The pharmacist takes extra time and provides additional attention to all of my sons prescriptions. He then arranges to have them delivered to our home which is a huge time saver for me. I would give Rubio Pharmacy 10 stars if that were a Yelp option. I highly recommend them for your medication needs. CVS which is sufficient for after hours emergencies, is not on the same level as Rubio. read more

Jean-Paul. Was very accommodating and great customer service and followed. Very helpful and nice person. Free delivery

This is a very good pharmacy. I have been coming here for years. Jean Paul and the staff are very kind and helpful. Thank you for everything! read more

This is the best Pharmacy!!!! They are extremely helpful and very organized!!!!! The pharmacist and staff are beyond kind and warm!!

Excellent service and fast and very friendly Beats Walgreens by a mile and they use QUALITY GENERIC MEDS not crap from China By the way my prescription was less expensive and it wasn't even on my preferred pharmacy list Kudos to Rubio Pharmacy Changing all my meds read more

This place is amazing. They are always so kind and prompt, even though they are always busy! I love this place!

Best customer service I have ever received by far. The pharmacist is fantastic and extremely helpful.

I've been using Rubio's Pharmacy for a few years now. JP & his Family are very polite, honest & always have my medication's in stock. My medication requires a triplicate document & this particular medication has a million genetics. JP has been very open to discussing the different generics & allowed me to express which one works best for me! I'm very appreciative of that. Most pharmacies/pharmacist don't care about the individual. .It gets quite busy at times but I don't mind the wait, never longer then 15,20 minutes It's close to my Dr's office & in fact my Dr. recommended Rubio's. All in all I'd recommend Rubio's. They also validate so if you turn left on Rubio from Ventura then at the parking driveway make another left press the ticket button grab your parking stub & either park yourself or a valet will tend to your vehicle. Once inside Rubio's the 1st thing they ask is can we validate for you? It's great! Because I would never remember to ask! read more

Rubio Pharmacy - Rubio's Pharmacy from the back side. You can enter from the street side as well. It's a small place right on the corner of Rubio & Ventura - Drugstores Near Me - Encino, California

We have been going to Rubio's for years and as a patient and medical professional I can attest to their customized and professional service as being some of the best in the industry! If you are under the care of multiple doctors whom prescribe multiple medications, you can count on the team of professionals at Rubio's to keep you healthy and safe. C read more

I recently found a Drug Store and a Pharmacist that will go the extra mile in providing the best service possible. JP at Rubio's Pharmacy and the staff that work there are the best. When it comes to service finding that specfic generic drug that works on you. He is absolutely wonderful. Generic drugs are not all the same. You may get one you like go back for a refill out of stock. It is like starting with a new drug hit and miss. Rubio when you give them a heads up you may need a refill. He will do his best to see to it that you get the one you have used and works. And for that I am eternally grateful. But it is a two way street. You as a consumer have to give notice what and when you need a particular generic drug. Otherwise backordered and you get very upset. So thank you JP. I know I create more work for you. But i am so appreciative. God Bless have a Happy Holiday!! Robbie Goldstein read more

Transferred my prescriptions over and requested delivery and came same day! I could not be more impressed. SO much better than CVS!!

Rudest employees ever. My daughter and I went in after her drs appt to get water and a toy. We literally stood at the counter to pay for 8 minutes before anyone helped us. Not only did both ladies see us but the pharmacist did as well and just continued on with what they were doing. Pharmacist was actually on the phone with a patient so I'm good with that, but he saw us waiting and didn't tell the two ladies to help us. The ladies were shuffling through papers from the fax and walking back and forth. I get that paperwork is needed too, however so is taking care of your in person customers. At least acknowledge and say "we will be right with you". NOTHING! Just straight out ignored. I finally said to my daughter let's go they clearly don't want our business and then one of the ladies served us with no apology, no nothing. Didn't even say anything accept for the total. THEY NEED TRAINING IN CUSTOMER SERVICE. read more

I wish I could give no stars. This is not the first time this place has completely confused me but I'll give yesterday as an example. My 3 month old daughter was in need of a couple things from her pediatrician, who is located upstairs from the pharmacy. Normally we go to CVS but thought why not, it's right there. They're re doing their floors, ok it's loud and there's chairs in the lobby, no big deal. We're (husband and I) next in line trying to purchase a couple things. They send him out to retrieve whatever it is so now we're waiting in the lobby. A woman comes out and asks for our insurance card. I pull mine out and she tells me that what I had given her was not an insurance card. I'm confused so I ask my husband to pull out his. She says the same thing. That it isn't an insurance card and she wants to know what prescriptions are covered. Ok first of all, that's not the same thing and we don't have the prescription card. This lady keeps telling us we don't have an insurance card when we have two right there. I'm getting frustrated because I know what a freaking insurance card is especially since I literally have to use it constantly for myself and my two babies. To me, that showed how incompetent this place was. How do you not know the difference between cards? I worked in a medical office for years so I know that they are different ones but if you can't ask for the right one then INSIST we're the ones in the wrong, how can I trust you with life altering medications? Especially with my babies. A hard pass on this place. read more

I love Rubio Pharmacy, They are very kind and compassionate with their customers!! I feel like they are Family Thank You!

JP has been such a great pharmacist. His staff is always very kind and compassionate. They are very fast at filling prescriptions and they even deliver. JP has helped me through years of getting sick and breaking bones. My doctors love working with this pharmacy. This pharmacy has the best service and smiles. Thanks for everything JP read more

My doctor sent my prescription via e-script and somehow the pharmacy by my house did not get it and were not helpful at all. I went to Rubio pharmacy to eventually get my prescription filled for my son who's pediatrician is in the same building and they helped me in a heartbeat. I am totally grateful especially since my son needed the medicine for his wheezing. Thank you to the pharmacist John Paul and his polite & helpful staff. I am very thankful read more

WOW! Scratch out my last review. Was able to square away the issue before the end of the week. My call finally went through and I was able to speak with the pharmacist and she sent her husband immediately to make the delivery to the doctor's office, so he can get it at that moment. AWESOME! read more

I have been to chain pharmacies and a couple of private ones before I started going to Rubio Pharmacy. They are by far the best I have been to. Good and caring group of people. The pharmacist herself is very nice and helpful. I would not go anywhere else anymore. read more

After really terrible experiences over the last 3 days trying to secure an over-the-counter medication from Walgreen's & CVS, I was delighted by my experience at Rubio pharmacy. If at all possible, I will never support large chain pharmacies again, which are overwhelmingly understaffed and don't prioritize customer service, care, efficiency, or even competency. My experience at Rubio was the exact opposite: a quick answer to phone call inquiry, patient & thorough answers to my questions, and efficient & friendly service at the pharmacy itself (nothing at all like waiting 20 minutes at CVS only to be redirected to a different line!) Thrilled to support a family-run pharmacy that values its customers! read more

This place is the best ! Quick and friendly . They even deliver to you . Never have to wait more then 5 -10 min max . Will never go to a big box drug store again after finding this family friendly pharmacy . read more

Ever since I moved back to LA this has been my go-to and best pharmacy ever. The owner Roselyn is a doll and her son gets the job done A+++ and even if you have a sweet tooth they have the best snacks ever I go for the Amos cookies :-) read more

I unfortunately have many medical conditions that require me to go to the pharmacy quite often. My wife and I have dealt with a lot of pharmacies in this town and these people are simply the best. They are so caring, they go above and beyond their duties to make sure everything is taken care of for you. My wife introduced me to Jean Paul and since that day I have never stepped foot in another pharmacy. He is so knowledgable, he is a mine of information. No matter what my issues have been he's made them so easy to be solved. A great guy with top European politeness. I recommend this pharmacy to everyone who's fed up with the big chains. read more

I've never experienced a nicer, family-runned business. Not only friendly, but courteous, helpful, caring and extremely efficient. I wish they could bottle their formula for awesomeness and sell it to CVS. (And McDonalds for that matter!) read more

Hand's down the best pharmacy I've ever been to. The staff is very helpful and personable, even taking the time to learn their your name. I doubt I'll go anywhere else. :) read more

John Paul is amazing, the Ladies and John go above and beyond in helping their customers. Very professional and super duper friendly.

By far the best pharmacy you will ever go to. The gentleman that owns ( or runs I'm not positive) it, JP Is what I hear people calling him, really does a fantastic job. One time he only had a partial of my prescription (1 time is all because he always seems to have everything in stock) and instead of turning me away he gave me what he had and shipped the remainder at no cost. My prescriptions are always filled promptly, the prices are very competitive and the staff is caring and polite. Just to give you an idea of how good their customer service is, I live 20 minutes away but would rather commute to Rubios than wait and deal with CVS and their incompetence. Thank you JP, your business is well run and your customers always look happy, thank you for providing such stellar customer service. read more

Excellent customer service. So friendly and super fast. They are very aware of when meds are for kids and work extra fast to get their prescriptions filled so they don't have to wait a while for the prescriptions to be filled (their store is in the same building as a pediatric group - so they see lots of kids) and so they can get home and start feeling better. Like them infinitely better than CVS, Target, etc. they also validate parking which is greatly appreciated. read more

Very friendly local pharmacy. I don't use for prescriptions since I don't live very close, but I buy over-the-counter medications and products at their store on a regular basis. Always very friendly and helpful--whether in answering a question about a product or honoring a coupon price. They provide 1-hour validation for the parking lot and there is a complimentary valet---all of the valet attendants are very friendly as well. read more

I have been going to Rubio Pharmacy for years, JP is such a hardworking employee, he always goes the extra mile for you. Good Job Rubio Pharmacy. read more

EXCELLENT fast service..owner always helpful and takes his time with any consultation

The best including John Paul courteous and business orientated. Loves all his customers. His staff is great as well. :)

Very professional, friendly, and knowledgeable staff. I would recommend this place to anyone.

This is the first pharmacy I have been to since my youth, where I received service that went above and beyond what is expected. Many pharmacies act as if the customer was the enemy. Rubio is customer oriented. read more

JP and the Rubio pharmacy team are always polite and make you feel comfortable while waiting for your meds. Which even know they are a busy pharmacy they are quick and gladly answer any of your concerns that you may have with taking new meds. One more thing! If they say that they will call your Dr to check on a medication for you , they actually take the time to do so. Not like some pharmacies just try once and forget about it until you bug them again. Glad I've got a comfortable reliable pharmacy. read more

Hands down best pharmacy in the Valley. JP and his staff are always friendly, helpful and I'm never waiting longer than 5-10 mins. Highly recommended! read more

Great Pharmacy and customer service. Got my prescription fast and delivered to my home

I LOVE this place ! The service is great ,they will deal with your insurance problems ,but they really care about people. There are a lot of chain stores and other options but none with the level of service you get at Rubios. read more

This is not only the best pharmacy I have ever been to, but also one of the best run businesses I have ever had the pleasure of dealing with. Thank you JP and everyone there for doing what you do!!! read more