Lately it seems like the majority of CVS stores that I visit are not stocked well, but this location was very well stocked and there were several people restocking the shelves in multiple areas of the store. I was even approached to see if I was finding everything that I was looking for. The store is located in the Encino Marketplace, so parking is plentiful. Walking in, the store was bright and it was easy to navigate the aisles with the ceiling signage. The only ding that I have is that the ladies room needed to be checked, as only one stall had toilet paper. Otherwise, things were well organized. read more

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This pharmacy has one of the rudest pharmacist I have ever encountered. She put minimum effort into being kind to a patient. We literally came straight from the ER and stopped by quickly to pick up meds on the way home. My mom was in severe pain and could barely walk. When I explained the situation and asked, 'She is in a lot of pain and can't walk much, do you have a chair I can borrow?' she just pointed way across the room and dismissively said, 'The chair is over there.' She didn't even care to look at a patient who was clearly struggling. Later, her response was even worse: 'I told you it's going to be another 30 minutes, I just came from giving four shots, GO HAVE A SEAT! Of course, pharmacies get busy and things are hectic, but acts like you care would be nice. It's not about waiting or being busy; it's about being compassionate. It's not what you say, it's the tone and how you say it. My mom was sweet about it, but I cannot stand by while someone speaks to her in that tone while she is in pain. To the pharmacist (long black hair, wearing glasses): I hope you have a better day tomorrow so you can treat patients with more kindness than you did today. We were told you were the only pharmacist there, so it's not hard to guess who this is. Please work on your customer service. read more

Pretty impressed by this branch!! The pharmacy was super busy on Monday early evening, and the line for prescription pick-ups etc was long, but I'm glad there was plenty of staff handling everyone in a quick manner. Walking around the store, you have your little bit of everything: drinks and snacks, beauty hair and skin makeup products, travel essentials and toiletries, clothes, wine and alcohol, and for UPS you can pick up packages here as well as use the photo studio booth for photo pick ups at the counter. If the line is long with the cashiers, there are 2 clean and bright self checkout registers which are really nice. Parking lot is big and shared with other businesses. * Some aisles are locked so you need to press a button (which makes an announcement) for a staff to come assist read more

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Great selection of unique products at CVS with affordable deals! Liz, Kathy, Moses, Rei, Mary, and the team were friendly and kind, providing excellent service--they all deserve holiday pay raises and special recognition. Safe, clean environment. Thank you so much, and God bless! read more

CVS Pharmacy - Drugstores Near Me - Encino, California

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I absolutely love this place. Everyone here is so welcoming, and the entire team is incredibly kind. Patty, the beauty stylist (if I'm not mistaken), is especially amazing--she's always friendly, warm, and such a pleasure to talk to. Today when I walked in, she even had these adorable little mini beauty gift sets for me, which I absolutely loved--it was such a thoughtful and cute touch. I've been to many different CVS locations and shop often, but I've never experienced this level of service before. Every time I come here, it truly feels like family, and it's always a joy to be in this environment. read more

Wasted my time because of false advertising. They said "Free elf pout with a $15 purchase". Well $15 purchase somehow means it has to be a $15 elf purchase. Boo to the manger too. She was not helpful. Tomatoes all around! 0/10 experience. read more

CVS Pharmacy - False advertising - Drugstores Near Me - Encino, California

Recently I was shopping at this store I have given reviews to some employees but would like to add a couple of extra staff members that have been extremely helpful and deserve the accolades for their hard work. First one is Jade who really has such a professional attitude She's eager at being helpful when in need and so efficient in what she does as an employee. I'm surprised that she's not a manager at this store! Also want to compliment another employee by the name of Luise He is so pleasant and patient who made my shopping experience, enjoyable. Employees like ones' named, has made my shopping experiences rewarding Thank you read more

New insurance, new pharmacy--overall, a smooth transition! Although this CVS isn't the closest to home, it's conveniently located near my primary care provider and happens to be on my commute home from work, which makes it a practical choice. I transferred all my prescriptions here, and I was pleasantly surprised when someone from the pharmacy called to provide timely updates on when my medications would be ready for pickup. That level of communication was appreciated. The location has three pharmacy pickup lines, so while there can still be a bit of a wait, the process is fairly organized. The staff may not be overly warm, but they're efficient and focused on keeping things moving. The checkout process is straightforward--they scan your pickup barcode, you make your payment, and you're on your way. Quick, easy, and perfect for those of us on tight schedules. read more

What is wrong with people OMG no one has any values or customer service anymore. . One of the rudest people at the pharmacy register her name is Mary was so rude, disrespectful, unhelpful, and arrogant to customers and myself while I was there standing in line. Being rude to people should be unacceptable for anyone and with any business. Her behavior was disgraceful and so unprofessional. What is going on with humanity and kindness. People are loosing it. Kindness is the best gesture to do. On the other hand Noah, the other register, pharmacist tech was very kind, professional, helpful, and the pharmacist Fara was also very helpful respectful and kind. Mary represents this pharmacy. Mary needs to go she doesn't need to be working with customers put her in the warehouse so she doesn't have an opportunity to disrespect anymore customers. I will not be returning to this CVS I will except anyone to be rude to myself or anyone else. read more

There is always a HUGE line at the pharmacy so if you want to wait 40 minutes in line, you're in luck! Also, when you call the pharmacy you can almost never reach an actual person. You have to leave a voicemail so THEY can call YOU back. Frankly this is all UNACCEPTABLE. read more

CVS Pharmacy - The huge line at the pharmacy and by the way they have ONE person working the counter. - Drugstores Near Me - Encino, California

Zero customer service for this CVS pharmacy. Rude manager, pharmacist and staff. I hope higher management find a solution for this pharmacy branch. read more

Love my neighborhood, CVS. They are always on top of it. They always help me when I need it and I rarely have to wait in line. This team takes great care of their customers. Highly recommend. read more

Their phone system is a joke. No one answers the phone. Even my Dr was forced to leave a message. There's no way to speak with a live person. How are you a pharmacy and you refuse to pick up the phone? read more

Seriously I'm surprised they don't have better reviews. I specifically go here instead of the one closer to my house. They're always friendly and genuinely want to help. If I call and I need my migraine prescription quickly they will almost always find a way to do it. It's a well run operation for sure. read more

This place blows. They want you to use the self check out, but all three self checkouts were out of order. They've also put an incredible number of items under lock and key. This includes believe it or not all the deodorants. So an employee opens the case and stands there and ask you which one do you want? CVS long ago, decided that the user experience was secondary to their cutting costs. read more

This is the worst CVS Pharmacy. All because of the head pharmacist and manager (Rachmanim( He is pompous ! Uncaring and very rude He is dismissive I don't like asking him anything when I go in there I will Change my pharmacy because of him read more

This is the best CVS ever. The pharmacist has been accessible and very helpful on more than one occasion. I tried Amazon for awhile since it's convenient to get prescriptions by mail, but they cant compete with the personalized service and prices at the Encino CVS. read more

They did it again! Since my last review, I needed another medication, and my MD had this CVS number in my file. I looked up GoodRx and sent my wife to pick it up necause i was incapacited. The GoodRx price is for this med $10.60. But they chanred her $32.28 and told her it the price for goodRx gold that i have. Another case of greed, decietfulness. They just don't care many of us on fixed income shouldn't be short changed and cheated. read more

CVS Pharmacy - Their advertised price on GoodRx - Drugstores Near Me - Encino, California

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This is for the CVS pharmacy on Hayvenhurst. The pharmacist was very rude and refused to help after he made a mistake. CVS can do much better than this. read more

Worst pharmacy I've ever come across in my life. Truly horrendous experience. They make you feel like you are doing something wrong by filling your medication. I've never had a worse pharmacy experience in my life than dealing with these people. read more

Very disappointed in this CVS Always send text messages to p/up Medication, but medications never Ready ! Very poor service and rude read more

Beauty Advisor is sooo sweet! Gave out free samples and is very welcoming to anyone in beauty section

i was shopping today my cashier name was "Bernadette" I bought nearly 400 dollars I asked her to put everything in the bag she put half in the bag and left the rest in register When I called her to put the rest in bag , she threw the bag towards me and spoke with attitude & left the register!!!! It is clear that she hates her job and does not know customer service at all read more

This pharmacy deserves zero stars. Trying to help my dad get all his meds. One of them was out of stock. Trying to get this medication ordered and filled was like pulling teeth. You have to listen to 20 minutes of that annoying voice recording before you ever speak to a human, and one of the people i spoke to was exceptionally rude and gave me the wrong information. She told me the medicine was ordered and should arrive on a Friday. Well Friday comes around and no meds. I called and speak to another person who tells me actually, it's back ordered so it's not coming in for days and I'm just shit outta luck. read more

I was told I would not be given my medication because I am a new customer according to the man at the counter (who also kept sticking his tongue out at me) even though I have been one for the past 20+ years. When I went to clarify he said he is refusing me because they have to hold it for people who have been prescribed the medicine at CVS for a longer time. If you can go to a different location everyone else is way more helpful. The exact same day I went to a different location and I was helped with way more kindness and was able to pick up my medicine read more

Well managed clean and knowledgeable. The manager knows his stuff and genuinely helps patients

Horrible, horrible, horrible experience of all time. Unprofessional childish cashiers like they are in the high school hanging out together rather than providing service any customer deserves! Inpatient manager to help customers for finding the products my fiancé and I were looking for. She was even somewhat RUDE! The whole store needs to be retrained and also be trained on having a decent common sense to provide basic standards of customer service. 3 employees walking around pretending to work and stocking while 7-8 customers are waiting to pay for their purchases. A good manager will open 4 registers as there are at least 4 employees on the floor rather than leaving one almost the slowest cashier to help customers. After all we are purchasing and we have many things to do and do not deserve to wait to receive service and get of the store to take care of other things. And these people are there for 8 hours and yea the shelves need to be filled but not when you have 8 people standing in line. Either retrain them or shut the damn store down!!! Even one star is too much. Yelp, please provide scale of 10 with 5 good and 5 bad so we could show how horrible and discussing some organizations are. These people go to work to clock in and out to get paid. THEY DO NOT GO TO WORK "TO WORK!" read more

Literally the most incompetent pharmacy I've ever been to. Customer service is awful. Communication is a mess. Wait times are absurd. Have waited more than 8 hours to have them fill a simple prescription. Just a disaster. Avoid. read more

If I could give Zero stars, I would. One of the worst Customer Service experiences I have ever had. My Wife went to purchase a $200 gift card, the lady at the counter first told her, money was not taken out. My Wife checked her Bank account right then and there and showed her proof that CVS has withdrawn $200 but for some reason the gift card didn't have the $200 available. The lady at the counter picked up the phone and not communicating with us what's the next step. All of sudden, the Manager comes, his name is Donnie. He just came over didn't say a single word, starts touching his screen and then says "put your card in", mind you, we still don't know what's going on. My Wife proceeds to tell him, you already took out $200 and Donnie responds with an attitude, I am giving you the money back. He could have said I am sorry, the gift card didn't work and I am refunding the money back to you. He didn't. So he does give the money back and we are awaiting on them about the gift card resolution. My Wife asks, so what about the gift card, and Donnie with a big attitude says, well, go get one. He could've told us, please get another figt card as the one we tried before it's not working. But he did not. We just left. This is the last time my Wife shops there and it was one of her favorites CVS. Donnie needs some Customer Service training along with communication training as well. read more

My closest friend unfortunately passed away and today 1/12/24 I was came to pick up collage posters I made for the memorial service. I was blessed to have come across Maria who helped me in the photo department. One of the posters came out in poor quality due to me enlarging the picture. Maria was quick to find a resolve and went above and beyond. Bernadette was also a great help. They deserve a raise! read more

Pharmacy Tech Tania is extremely unprofessional. She provided no assistance and felt entitled. Her attitude gave me "I own this pharmacy" energy which is extremely sad for us providers and the rest which are patients. I pray you all reevaluate this employee to maintain the most professional pharmaceutical atmosphere to humans. read more

I have no idea how people can be so amazingly rude. The lack of care in the pharmacy for patients is beyond understanding, I'm sure everyone is feeling some type of stress but why are you staff so mean to customers. I have been living in the area for over 5 years and today was the last day I will be coming to this pharmacy, they never refilled my meds after I called 3 days prior. My doctor office has faxed and called to no response! read more

CVS Pharmacy - CVS pharmacy - Drugstores Near Me - Encino, California

horrible customer service. they treat you like you're invisible. while three employees were behind the counter (two doing nothing and one of the register) I tried to get their attention several times but I was dismissed and ignored for 10 minutes. I finally walked out and they called after me, finally seeing me. just decided to place the photo order at another cvs. thank god i said pay in store because that store does not deserve my revenue. read more

Did an online order and they packed up and stapled in a used toothpaste for my purchase with the seal of the toothpaste removed. Super gross. How can I know if someone tampered with it or not? Unprofessional read more

I tried to call the pharmacy today to fill a pain prescription. After waiting 30 min on the Patient line #1 I called the Physician line #2. After another 15 minutes a woman with a sharp tongue answered. I told her I'm in pain and need to know if the prescription was filled. Sea You Next Tuesday gave me a lecture about calling on the wrong line. This store sucks a big banana! read more

This pharmacy could've done a little bit better!! The pharmacist didn't explain anything when we asked her about the meds we needed kinda brushed it of to the paperwork.. lack of care is sad! read more

Horrible CVS . Employees are untrained and not suitable to work at the store . Takes forever to have something taken out of the glass case . I then wait in line to pay and only after the transaction is done do they tell me they can't possibly do that transaction at that register . I am then asked to take my ID , sign information and wait for a code from the manager . Then I am asked to get back in line behind everyone else . I expressed my frustration with the cashier then they decide to whisper about me on the way out . I tell them that they were totally wrong at which time I can no longer have a conversation because one cashier is a child . Stop hiring children and get some competent people to work in the store . read more

Went into this CVS needed to kill some time. They had an amazing make up selection, very clean and organized. One of the nicer CVS's if not the nicest I have been to. Mauricio helped me and he went above and beyond. I was pleasantly surprised. Usually don't get this level of customer service at a CVS but this location seems to be the exception! Thank you Mauricio! read more

This is a highly positive review for Jessica, the pharmacist. She assisted me yesterday with getting medication for my young daughter. Due to my error, I forgot to refrigerate the medication. Therefore, I returned the following morning to discuss my options and found Jessica working again. She recognized me and stepped away from her work and helped me. She addressed my questions and concerns while successfully implemented a plan to get the medication. Working in the healthcare field myself, the last few years has not been easy. To deliver expertise professionally is expected, but with empathy and a smile on a busy day - that's a rare gift. Jessica and CVS provided that for me today. Thank you! read more

I went to this CVS pharmacy to fill a veterinary prescription for my dog suffering with osteosarcoma which was prescribed for pain. Even though I had the original script, showed him an invoice from her chemotherapy treatment from that same day and let the pharmacist know he can call the oncologist to verify the dosage, he refused to fill it stating he was "uncomfortable" giving that much. He wouldn't even split it in 2 refills. I wanted to be clear that he had enough since a lot of pharmacies don't carry tramadol, at least not in large quantity. He said they have it but he "feels like its too much" and that he would even not feel comfortable filling it even if it was for a human. Sorry, he's not a prescribing doctor and doesn't get to make those decisions. I had to go to the other encino cvs that didn't have enough so I had to call around and got it filled in Sherman Oaks. I made a complaint with CVS corporate and they said he should have filled it and are opening an investigation on the incident. I also made a complaint with the Board of Pharmacy on this pharmacist who only stated his name was Rachamim...not sure if that's a first or last name. read more