While there are many friendly and helpful store staff. You will have a stroke trying to get any…read moreinformation over the phone for simple things regarding prescriptions. THEY DO NOT ANSWER THE PHONE. The Ai answering glitches often so much I am thinking of not using them anymore and moving my prescriptions because it is so inconvenient that they rarely answer the phone. I have gotten over that in the last 15 years they can be very slow with long lines, but they are 24 hrs so I would just go at night. The not answering the phone on multiple occasions has lost them my money and now it is about to lose them my medical prescriptions.

Prescription ordered by doctor from Sherman Oaks Hospital. It got here is 15 minutes and was filled…read morequickly. Just enough time to get a drink and slurp it down. Very well-organized store with security. I like the clean atmosphere.

There's something uneasy and depressing about a store that- for YEARS- has pushed their agenda for…read more'wellness' and 'caring'- and yet is impersonal and downright rude in terms of actual customer service. KEVIN, the "Manager", is disinterested in helping customers, this is the third interaction with him where he's been hurt and makes it clear that he'd rather you go to another store than have to deal with anything less complicated than pulling something off the shelf. Note that this issue came up with Kevin a year ago, and he's consistently uncaring if it doesn't suit his agenda or his timetable. That that's not how you handle loyal customers. They employ one "homeopathist", who apparently splits their time between stores, and was not available the three times we called. Apparently, she runs her own business and puts more of her time and energy in that then in being on site for walk-in customers. Did manage to schedule a call with the owner, we'll see if that makes any difference in how this rather entitled staff handles loyal customers. Called on a Thursday around 3:30 to see if they had anything to help me address what felt like a hard-hitting cold or flu, RIGHT before a 4 day business trip starting that evening. Got transferred inadvertently to the pharmacist - a woman who was lovely and took the time to go through over-the-counter options. She said she would put them aside for me at the register. I literally jumped in my car and headed over- and traffic being what traffic is at that time, wound up right at the correct exit at about 5:15 (they close at 5:30). Called the store, got someone named "Kevin" who said they were 'already closing up for the evening' (? it's 5:15, but okay). I plead that I'd been in the car for close to 45 minutes for what should have been a 20 minute commute, and could I please purchase the items, perhaps they could just leave them outside or with a neighbor. NOTE that I've been frequenting this business for close to 30 years, and like so many businesses, have observed what used to be genuine kindness and care for customers dwindle along with the rest of the retail culture. So Kevin again repeats he's 'already closing the register' and cannot help me. I manage to park and make it to the front door at EXACTLY 5:31. EXACTLY. The store is already gated and there is Kevin - RIGHT by the front door - and he ignores my knocking. Yes. This 'caring' business about wellness that knows I am trying to beat a horrible cold before travel chooses to IGNORE the 30-year-loyal customer because it's uncomfortable for Kevin to show some compassion or kindness. He waves for me to go away. I plead that the pharamacist left everything right there at the register, could I just please pay cash and get my items after being in traffic for close to an hour? Again, he ignores me. That will be my last trip to Capitol Drugs. Caring and wellness, this place is definitely NOT about. And Kevin: I hope you never are on the receiving end of the unkindness you showed this 30-year-loyal customer... WOULD GO TO KING'S DOWN THE ROAD with far cheaper pricing for the same Chinese and Homeopathic remedies at 1/3 the cost of the re-branded Capitol Drugs items.

Knowledgeable, Professional and Kind! The team listens to you and offers insight and guidance…read more And, they stock natural remedies!

First time calling the pharmacy because I needed a Veterinary compounding for my cat. Arthur was…read morethe person I spoke to on the phone and he was very patient and took his time to discuss all the options because I have a cat that is difficult to administer medication. My cat is doing fine now and gets his full dosage of medication. Highly recommend this pharmacy for all your pets needs.

Called to inquire about a potential partnership between their establishment and my campus…read more Unfortunately, the experience was very unprofessional from the start. The individual who answered the phone was rude and abruptly hung up on me while I was mid-sentence, before I could fully explain the reason for my call. I called back, assuming it may have been a misunderstanding or technical issue. When the same person answered again, I was immediately told, "we're not interested." I attempted to briefly clarify that I hadn't had a chance to finish my explanation during the first call, but I was once again cut off and the call was ended abruptly without any opportunity for further discussion. While I understand that not every organization is open to partnerships, I found the lack of basic professionalism and courtesy disappointing. A simple, respectful response would have been more appropriate and would have reflected much better on the establishment. Unfortunately, based on this interaction, I would not feel comfortable recommending them or sending students there in the future.

Perhaps one of the best pharmacies and pharmacists I have had the pleasure dealing with. My…read moreparents utilize this pharmacy for all their needs. Their prescriptions are always filled on time. The pharmacist is always there to explain the medicines and their impacts. Anytime I have called the pharmacy to ask questions they take the time to explain. They even call my parents to ask if everything is ok. Great pharmacy.

I had an RX sent to this location which I saw was accepted on my online portal through my provider…read more I called hours later to see if it was ready and the woman who answered the phone was pretty rude. I was hold for quite a while and then she asked if I had insurance. I told her I would be paying out of pocket since it is a cheap RX and I didn't want a delay. She put me on hold again and then told me they didn't have the medication in stock. She didn't even ask for my birth date which is pretty standard? A call to me earlier in the day would have been nice so that I could have gotten my RX moved to a different pharmacy. It was pretty off-putting.

Best pharmacy I have ever used! They are so organized and make it so easy for the customer always…read more Very kind people that truly care about the needs and concerns of their customers. I recommend this pharmacy 100%. Nowadays going to a pharmacy can be a huge ordeal but Multicare makes it easy and truly a pleasure!

I spoke to Evelyn about a prescription and a couple of over-the-counter needs that I had and she…read moremight've been the rudest person I've ever spoken to on the phone. I cannot even believe they would let her talk to customers. She hung up on me three times and was yelling and it really felt like an out of control situation Places that one business need to be better than this. Evelyn is a really awful representative of this company.

I'm always greeted when I walk in, especially by Lucia. Other workers also asked if I have found…read moreeverything I needed. I mainly go for the Pharmacy. I used to work in healthcare and KNOW the demands so I extend lots of grace. With the Rite Aid having closed, I'm sure they are getting slammed with more work and on top have to deal with corporate demands. The Pharmacists is always helpful in making sure we know how to take our meds and the techs are great and very patient‼ I do dislike longer wait times in the drive thru or inside but everyone is seen working diligently. What more could we expect.

Worst Walgreens I've ever been too. They're supposed to be open at 7:00. I'm standing there with 3…read moreother people waiting for them to open cause it's now 7:05. The other people get tired of waiting and left. Eventually after a couple minutes some lady named Lucia opens the front door. No good morning, no sorry, no hello. I just need my FedEx package. Lucia helps me and asks for my ID. I give it to her and wait. After a few mins of her figuring out how to work the scanner. She tells me I need a door tag or a tracking number. I never got a door tag and I said the tracking number is right there on the box. She mumbled something like no I need another tracking number. What?! She has my ID, my name and address are clearly matching with the label and the ID card but she refuses to release it to me. So I remember that FedEx gives a QR code. So she said yes a QR code will work. And I finally get my package. I checked with FedEx, all I need is a government ID or the QR Code. There's only one tracking number. So if I didn't have that QR code I would've been screwed because Lucia doesn't know how to do her job. My photo, my address, the label all match. Same tracking number. Do better Lucia!

We used the pharmacy for many years, and service was ALWAYS 100% AAA+++ the Absolute BEST anywhere…read more The owner Ruben and the staff are impeccable. We have not been in for a bit as we moved, and wish we still were going there. But do NOT HESITATE. You will get Carte Blanche service every time. Thank You, and our very best Greetings to all of you. Jan & Cathy H.

Wow that how I describe this place amazing service the workers are very helpful …read more Is was my first time there and the let you feel like a VIP, I would recommend this place to family and friends to check the pharmacy, thank you for a Great service ,I'm a customer for life.

God forbid someone under the age of 18 or 21 whatever the requirement are (cause you need ID to get…read moreDayQuil) doesn't have to buy it for a sick parent or guardian who can't leave their house. Aside from that, I think it should be advertised somewhere right there that you need to have an ID to buy that because it's not locked up either so. The CVS is great, but that was just highly irritating because not everyone has a car some people leave their IDs at home and have to take the bus or have to walk. 4.5 stars

I had a prescription from my doctor that was sent in to be filled. Unfortunately this location did…read morenot have it, and I asked for the prescription to be transferred to a pharmacy that did. I was told by Sarah the intern pharmacist that could only be done by my doctor creating a new prescription, and sending it to the pharmacy that had the medication. She then cancelled my current prescription....I now have no existing prescription for my medication, and am out of luck until my doctor's office opens again on Monday. After looking into the topic, I quickly learned that pharmacies can absolutely transfer prescriptions, and it is common. Thanks Sarah.

We've come to this location a few times for COVID boosters for our family as it's one of the few…read moreplaces by us that offer the children doses and we've never had a bad experience. The only downside is that parking is very very limited and everything is one way with a very narrow path to get in and out of your parking spot. But once you've parked and are inside, it's nothing but positives. The staff here is always incredibly friendly and welcoming. The nurses do an amazing job at keeping our two young children calm while they administer the shots (all the free candy & books & toys don't hurt). We're really appreciative of how well they manage what is such a scary event for so many kids. The location itself is quite small and they are doing their best to maximize their space which means outside of the room where they give the shots, there isn't a ton of space to walk around or even shop between aisles. But that's fine. If you're here to just put in or pick up a prescription it shouldn't be an issue. And both times we've made appointments ahead of time so we didn't have to wait for long. So, if you're looking for a good, local, family pharmacy, look no further than Elements. It's been great and as long as our kids are young, we'll absolutely be coming back.

Everything went well at Elements Pharmacy! A lovely oasis with caring, knowledgable staff. Great…read moreexperience with vaccinations and counseling. I can't recommend them highly enough!

Friendly neighborhood - support your local business. They also deliver but I would rather pickup…read moremy meds and then go across the street have a bit to eat or have drink at the bar in Stanley's Restaurant!

The best pharmacy I ever had. Excellent service and great care. I am very impressed by their…read morecustomer service etiquette. Consistent and dependable. The client is treated with utmost respect by quality personnel. Wonderful staff. They all meet you with kindness and expertise. Thanks