We used the pharmacy for many years, and service was ALWAYS 100% AAA+++ the Absolute BEST anywhere. The owner Ruben and the staff are impeccable. We have not been in for a bit as we moved, and wish we still were going there. But do NOT HESITATE. You will get Carte Blanche service every time. Thank You, and our very best Greetings to all of you. Jan & Cathy H. read more

Wow that how I describe this place amazing service the workers are very helpful . Is was my first time there and the let you feel like a VIP, I would recommend this place to family and friends to check the pharmacy, thank you for a Great service ,I'm a customer for life. read more

I've been going to Michael's Pharmacy for over 5 years now, and I can confidently say that it has been the best pharmacy experience I've ever had. Not only are they very quick and accurate with filling the prescriptions, they have a high level of personalized customer service that is harder and harder to come across these days. Even in the midst of this Covid-19 pandemic, they have continued to safely fill my medications quickly, deliver them to my home, and genuinely ask how me and my family are doing. They have always gone the extra step to ensure that I have all of my questions answered, even if that meant they had to do research and printout extra instructions for my specific needs. I'm grateful to everyone that works there that continues to provide the high quality care I have received since my first visit. I HIGHLY recommend Michael's Pharmacy! read more

This pharmacy is so rude when answering the phone. They put you on hold for 15-25 min just to say they are too busy to take down refills. Then they indicate they will call you back and they do not. My mom had been dealing with them for the past year with on going issues and complaints. And today was really the final straw because she was in tears trying to get a refill from them and she has really bad anxiety because she doesn't speak English and isn't the best person to use the phone but tries anyway. and it doesn't make sense why they can't be more kind and understanding to their customers. I literally had to drive to my moms house just to help her call to get a refill. That's so unfair to her and my grandmother. I will definitely look for a better pharmacy for them. read more

My review is based on 12 years of using this pharmacy. Its like what i like to call "your neighborhood small town pharmacy". Its just what it is. Feels like home. Everyone there make you feel like family. Super friendly and nice. The pharmacist and the technicians get to know you by name all the time. And yes, they have everything you need when you need it. Beats going to the bigger pharmacies for sure as i dont have to stand in line for a while to wait for my stuff Excellent service. Come and be part of the family :) read more

The best independent pharmacy in California. The service is excellent and the staff is always friendly and courteous. The Pharmacist is available for consultation and is extremely knowledgeable with compounded medications. They go out of their way to make sure every customer is satisfied with the professional manner in which they are served. In addition to their well stocked prescription department they have a large selection of gift items along with helping you to choose by giving you individual and personal service. I travel a long distance to patronize this pharmacy but it's definitely worth the drive. As a professional in the health field I would highly recommend this pharmacy......you won't be sorry you did. read more

Exceptional customer service I cannot rate them highly enough!!!! They went above and beyond to help me navigate through the trenches of the insurance company and went the extra mile to help me out!! read more

To start, let me say that i am not a big Yelper. However my experience at Michael's Pharmacy warrants five minutes of my time to let others know there's a better option than CVS out there... So I live in Santa Monica and was recently referred to a new doctor in Van Nuys. After 5 failed back surgeries, I have been through my fair share of pharmacies. I used to justify tolerating the cold and rude treatment from CVS based on the prices, thinking that mom and pop pharmacies just cannot afford to offer the prices that CVS and other chains can. After hearing from three (3) of my clients (I'm an injury attorney) in one month about the mistreatment by CVS, and having experienced it every single time myself after my Rxs were transferred to them when Horton Converse closed down, I decided I could not keep my business with CVS any longer. My doctor recommended Michael's to me, and I went there for the first time this week. The staff are as friendly as can be. The pharmacists are not only more than competent and professional, but they have a personality, and we had some laughs during the 5 minutes it took for them to fill my Rx. To my surprise, my medication (which is not covered by my $650/mo corporate PPO) was ONE-THIRD the price of CVS!! Plenty of parking, friendly and knowledgeable staff, great customer service, medications in stock, and compounding available, made it a no-brainer for me to transfer all of my medications over to Michael's from CVS. I do not mind driving to Van Nuys from Santa Monica to support a family business that will treat me like a valued customer and have my Rx in stock and ready in less than the time it would take me to drive two blocks away to CVS on 26th and wait an hour for them to fill my Rx and another 20 standing in line. I have finally had enough of CVS flexing their corporate muscle, and using their volume of customers as an excuse for treating their customers poorly, especially the ones that may not have the financial or intellectual tools to advocate for themselves. I am sick of them running a racket with my health insurance carrier, who they now allow to dictate the type and quantity of ALL medications they will dispense, essentially circumventing and nullifying the role of my well-respected physicians. I am done patronizing a pharmacy that bullies people. Not only did I love the way they treated me, but the way that I watched the pharmacists and cashier interact with two elderly customers, with patience and compassion, during my short visit sealed the deal. If you feel the same way, and have had enough, then give Michael's a try. I'm confident that my experience was not a fluke. Way to go guys. You're holding it down for small businesses everywhere. read more

Switched to here from Walgreens. So much better and efficient and professional. Easy parking. So much better than the corporate drugstores and so much more courteous in regard to follow through. read more

I agree with the reviews. Really genuine and nice people. They are helpful, they know about their products and most importantly for me, they are kind. I started going there because my Dr.s office was in the building. Even though my Dr.s office has since moved to a different location, I continue to go back to them. read more

I went to rite aid to fill my daughters meds and they didn't have it so I went over to Michaels pharmacy and they were able to call rite aid to transfer my prescription so they can fill it for me & they had me in in out in less than 10 mins. The staff is super nice and are always on top of their orders. I will definitely keep going here! read more

What a WONDERFUL, friendly place. Fast service, no BS, topped off with a smile. The customer service is second to none. I just wish their hours were slightly longer, but it is what it is. No complaints, just praise for a job well done!!! Much thanks to you Michael's Pharmacy. read more

I like this pharmacy. I found my way here several years ago to get a specialty medication which the large drugstores didn't have on hand and have been coming here ever since. The staff is professional, as well as friendly and kind. If it is at all convenient to you it is worth the time to try them out. Located off the lobby of a high-rise medical building, there is a large parking lot which is free when filling a prescription. If you are near Van Nuys/405 and need your medication during regular business hours and not on weekends, this is a great place to go. read more

The pharmacist are really nice . Been going there for years . I love the gift shops always has the most usual gifts for any occasion. I really recommend this pharmacy better than your big boys read more

This pharmacy is the worst. They take long just to put the prescription in. They also never know what's going on and have a way to much going. They always have you waiting for hours just to get your medication. Everytime I come in to get my child medication, it's always a hassle. They never know what their doing even when there's already instructions in his file. I always have to wait for certain pharmacy techs to come in just to get my son medication. Because if not, whoever helping you will have you waiting. read more

I stopped in here this evening after an outpatient surgery in the building. The woman working was so sweet and friendly. They filled my prescriptions quickly and when I started to feel ill from the procedure while I was paying, she brought the receipt to me outside to sign and even brought me an ice pack. I will definitely come back here, they went above and beyond! read more

My doctored recommended Michael"s pharmacy for their reliability and consistency in delivering my monthly medication. In the beginning I had to inform them that I wanted my prescriptions sent instead of picking them up. They took great care of me the second month since the refill wasn't initially set-up. Thanks to my doctor and the pharmacy, I now don't worry about the end of the month calling for refills! Thanks read more

Professional pharmacist and staff (Ruben, Stephanie and Genesis). Very knowledgeable and easy to deal with. Highly recommend to get the best available product and service. AK read more

I LOVE this pharmacy and you will too...I PROMISE! It really is a shame that great "mom & pop" pharmacies like this one have been replaced by giant chains that couldn't care less about their customer's well-being. The staff at Michaels are ALL great--knowledgable, professional, kind and sweet to their customer/patient and last but certainly not least....FAST w/ processing your prescription. Like really fast! Incredibly smooth transactions, free validated parking, great staff...what's not to like? Go here now and help keep great family businesses stay in business and thrive! read more

This pharmacy is a perfect example of how a pharmacy should be! Every one working there, from front staff to pharmacists, are very knowledgeable, friendly, FAST, and always greet you with a smile. I never wait longer than 15 minutes to fill my prescriptions and they validate parking! I will no longer go to any other pharmacy and you shouldn't either. Places like this deserve our business and loyalty. Thank you to everyone at Michael's! You're the best! read more

These people are so nice...let me repeat, this is a pharmacy and these people are sooooo nice!! So I had to come here directly after a visit to the ER and the people at Michaels were the first ones to make me smile all day. They answered all my questions, got my script filled quickly, and kept me entertained while I waited a few mins. After being treated rudely at EVERY CVS and WALGREENS in the area for too many years, I'm on a mission to give business to the little guys. Hope more people can join me on my crusade! read more

This is truly a five star pharmacy! Once you go here you'll never go back to CVS or any other larger chain! The service is great, and the pharmacists there explain any questions you may have about your prescriptions. Great staff! No long lines & they validate parking. read more

This is the best pharmacy! Everyone is super friendly. They remember your name when you come through the door. My prescriptions are filled extremely fast unlike the big "chain pharmacies." I will never go anywhere else. Seriously, I can't say enough great things about this place! Thank you everyone at Michael's Pharmacy! read more

Best service! They really want to help you! Will be doing my hard to get medications there! Thank you!!!

This has to be my favorite pharmacy. I went there and everyone I dealt with was extremely nice and helpful when I had questions. They are also very quick with their services. I would highly recommend Michael's Pharmacy. I wish they were open on weekends....but, still five stars read more

This is by far the best pharmacy in the Valley!!!! Im disabled and have no car and have a difficult time traveling. I had 2 prescriptions that I had a hard time filling at CVS or Walgreens, which are closer to where I live. CVS would always treat me badly - asking me why do I have to take these medications or what medical conditions do I have!! Since when do they have a right to even ask me that? Its none of their business and isnt that a violation of the HIPPA Act? Then after embarrassing me they tell me they don't have the medications in stock and i'd have to wait 10 days! Walgreens would do the same thing! So I told my doctor about this problem and he told me to go to Michael's. I went there and was treated with the utmost respect and was not asked why I had to take the medications or any of that. They had the medications in stock, filled them with no problem. I was so relieved and very grateful. Irena, the pharmacist was so nice and the customer service was impeccable!! Even though they are a few miles from my home I will gladly make the trip in the future and never go to a chain store pharmacy again! I highly recommend Michael's to anyone who's tired of the horrible treatment they're getting from those other pharmacies. The only drawback is that they're closed on the weekends. Other than that, they're outstanding!!! read more

Wonderful service and very, very nice staff. It is the ONLY pharmacy that I go to! After dealing with the big corporate pharmacies, it is great to deal with people who aren't robots and don't hate what they do. If every business were this good, there would be no need of Yelp. read more

Best staff around. Minimal wait times. Great pricing. Answers to all medical questions. Excellent partnership with your doctor(s).