While there are many friendly and helpful store staff. You will have a stroke trying to get any…read moreinformation over the phone for simple things regarding prescriptions. THEY DO NOT ANSWER THE PHONE. The Ai answering glitches often so much I am thinking of not using them anymore and moving my prescriptions because it is so inconvenient that they rarely answer the phone. I have gotten over that in the last 15 years they can be very slow with long lines, but they are 24 hrs so I would just go at night. The not answering the phone on multiple occasions has lost them my money and now it is about to lose them my medical prescriptions.

Prescription ordered by doctor from Sherman Oaks Hospital. It got here is 15 minutes and was filled…read morequickly. Just enough time to get a drink and slurp it down. Very well-organized store with security. I like the clean atmosphere.

I recently found this gem. No long lines and they were quick to get back to me about my refill. Its…read morenice to have someone who answers the phone and remembers you when you call them.

Great local pharmacy. Free delivery. I like to support small businesses. Tip: they deliver for…read morefree so don't hesitate to ask.

First time calling the pharmacy because I needed a Veterinary compounding for my cat. Arthur was…read morethe person I spoke to on the phone and he was very patient and took his time to discuss all the options because I have a cat that is difficult to administer medication. My cat is doing fine now and gets his full dosage of medication. Highly recommend this pharmacy for all your pets needs.

Called to inquire about a potential partnership between their establishment and my campus…read more Unfortunately, the experience was very unprofessional from the start. The individual who answered the phone was rude and abruptly hung up on me while I was mid-sentence, before I could fully explain the reason for my call. I called back, assuming it may have been a misunderstanding or technical issue. When the same person answered again, I was immediately told, "we're not interested." I attempted to briefly clarify that I hadn't had a chance to finish my explanation during the first call, but I was once again cut off and the call was ended abruptly without any opportunity for further discussion. While I understand that not every organization is open to partnerships, I found the lack of basic professionalism and courtesy disappointing. A simple, respectful response would have been more appropriate and would have reflected much better on the establishment. Unfortunately, based on this interaction, I would not feel comfortable recommending them or sending students there in the future.

There's something uneasy and depressing about a store that- for YEARS- has pushed their agenda for…read more'wellness' and 'caring'- and yet is impersonal and downright rude in terms of actual customer service. KEVIN, the "Manager", is disinterested in helping customers, this is the third interaction with him where he's been hurt and makes it clear that he'd rather you go to another store than have to deal with anything less complicated than pulling something off the shelf. Note that this issue came up with Kevin a year ago, and he's consistently uncaring if it doesn't suit his agenda or his timetable. That that's not how you handle loyal customers. They employ one "homeopathist", who apparently splits their time between stores, and was not available the three times we called. Apparently, she runs her own business and puts more of her time and energy in that then in being on site for walk-in customers. Did manage to schedule a call with the owner, we'll see if that makes any difference in how this rather entitled staff handles loyal customers. Called on a Thursday around 3:30 to see if they had anything to help me address what felt like a hard-hitting cold or flu, RIGHT before a 4 day business trip starting that evening. Got transferred inadvertently to the pharmacist - a woman who was lovely and took the time to go through over-the-counter options. She said she would put them aside for me at the register. I literally jumped in my car and headed over- and traffic being what traffic is at that time, wound up right at the correct exit at about 5:15 (they close at 5:30). Called the store, got someone named "Kevin" who said they were 'already closing up for the evening' (? it's 5:15, but okay). I plead that I'd been in the car for close to 45 minutes for what should have been a 20 minute commute, and could I please purchase the items, perhaps they could just leave them outside or with a neighbor. NOTE that I've been frequenting this business for close to 30 years, and like so many businesses, have observed what used to be genuine kindness and care for customers dwindle along with the rest of the retail culture. So Kevin again repeats he's 'already closing the register' and cannot help me. I manage to park and make it to the front door at EXACTLY 5:31. EXACTLY. The store is already gated and there is Kevin - RIGHT by the front door - and he ignores my knocking. Yes. This 'caring' business about wellness that knows I am trying to beat a horrible cold before travel chooses to IGNORE the 30-year-loyal customer because it's uncomfortable for Kevin to show some compassion or kindness. He waves for me to go away. I plead that the pharamacist left everything right there at the register, could I just please pay cash and get my items after being in traffic for close to an hour? Again, he ignores me. That will be my last trip to Capitol Drugs. Caring and wellness, this place is definitely NOT about. And Kevin: I hope you never are on the receiving end of the unkindness you showed this 30-year-loyal customer... WOULD GO TO KING'S DOWN THE ROAD with far cheaper pricing for the same Chinese and Homeopathic remedies at 1/3 the cost of the re-branded Capitol Drugs items.

Knowledgeable, Professional and Kind! The team listens to you and offers insight and guidance…read more And, they stock natural remedies!

Love this store in Sherman oaks. Always clean and they now carry my favorite Gluten Free Vodka!!!!!read more

This is my favorite pharmacy…read more They're always especially nice. They're happy to take your GoodRX code so you save a lot of money. They text you when your prescriptions are ready. There's rarely a wait. Pavilions market is upscale, always clean with good parking. You can get grocery discounts if you get your vaccinations here. Always a pleasant experience! (not something you can say about the horrible nearby CVS)

This pharmacy provided great service, was friendly and knowledgeable, if you're looking for a new…read morepharmacy in Encino, this is a great option. I definitely will be returning back. Thank you guys again!

Dr. Amir saved me today. I have a terrible case of the flu and he was able to fill my prescription…read morefor Xofluza right away and have it delivered. He also sent over a flu and covid rapid test to confirm my diagnosis. Very efficient and thoughtful pharmacist. So much better than any of the main chains around. My family's been coming here for years and will continue to do so!

It's very efficient, never a line. Kind pharmacist and pharmacy techs. They answer all my questions…read moreand concerns. And I do my thing shopping about throughout the health care section as well as the bulk of Ralphs Fresh Fare - Sherman Oaks. Open every day of the week from 9 AM to 9 PM

I LOVE this Ralph's! Ever since they brought in this revamped double decker Ralph's the…read moreneighborhood just feels better. They were one of the first to sprout as the new and behold grand market on Ventura then the others followed and sprouted like WholeFoods and Pavilions. Anyways, loved how I got to walk in here and easily get my 1pound of large succulent shrimp and 1/2 a pound of mussels in their seafood section that was on sale! I'm definitely coming back!

Navigable store within a few minutes of entering when there are no little dogs around that you…read moremight stomped on when you're not looking. They have charming little Knick knacks and other lovely things for gifting or for yourself. I find them pricey though but given the area I guess it is normal. They have over the counter medications as well as prescriptions. The elderly lady who I've seen was welcoming and helpful. She welcomed me with a smile and seems sincere. Plenty of parking as it is shared with other shops.

I have gone to this pharmacy for over 23years and have never been treated so awful. "KIM" made the…read morebiggest mistake today and instead of apologizing and creating a solution she hung up on me and then after calling repeatedly refused to allow me to speak to pharmacist. She literally left me on hold over 12m and 43 sec, picked up the call again then hung it up. The mistake: she told the driver to go to the wrong address, not the one I gave her which she wrote down and repeated to me and told me price to deliver. When she called to tell me they couldn't deliver to the address driver was at, I told her that I gave her the address to deliver to, she argued with me saying I didn't. I said, okay, it's your mistake, that's okay, what's the solution. She said, pick it yourself or will be delivered tomorrow. It's end of the day, and this medication was extremely important post surgery. No, I'm sorry - No, creating a solution! And trying to protect herself from preventing me to speak directly to the pharmacist. Undeniably a horrible way of handling any customer! Kim must be trained in properly speaking & treating customers!!!

Best pharmacy I have ever used! They are so organized and make it so easy for the customer always…read more Very kind people that truly care about the needs and concerns of their customers. I recommend this pharmacy 100%. Nowadays going to a pharmacy can be a huge ordeal but Multicare makes it easy and truly a pleasure!

I spoke to Evelyn about a prescription and a couple of over-the-counter needs that I had and she…read moremight've been the rudest person I've ever spoken to on the phone. I cannot even believe they would let her talk to customers. She hung up on me three times and was yelling and it really felt like an out of control situation Places that one business need to be better than this. Evelyn is a really awful representative of this company.

Perhaps one of the best pharmacies and pharmacists I have had the pleasure dealing with. My…read moreparents utilize this pharmacy for all their needs. Their prescriptions are always filled on time. The pharmacist is always there to explain the medicines and their impacts. Anytime I have called the pharmacy to ask questions they take the time to explain. They even call my parents to ask if everything is ok. Great pharmacy.

I had an RX sent to this location which I saw was accepted on my online portal through my provider…read more I called hours later to see if it was ready and the woman who answered the phone was pretty rude. I was hold for quite a while and then she asked if I had insurance. I told her I would be paying out of pocket since it is a cheap RX and I didn't want a delay. She put me on hold again and then told me they didn't have the medication in stock. She didn't even ask for my birth date which is pretty standard? A call to me earlier in the day would have been nice so that I could have gotten my RX moved to a different pharmacy. It was pretty off-putting.