Disgusting experience! Terrible customer service! Encino location, December 11th, 2024 4: 06 pm. TERRIBLE EXPERIENCE!!!! Danny from nail polish department sales person (he said that he is the manager) raised his voice on me, and almost stepped on me, also was waivig /gesticulation with his hands just in front on my face, also screaming at me. When I asked him do not wave his hand in front of my face, he didnt stopped. He actually starts doing it in more aggressive manner, trying to intimidate me. My mom, 72 years old, was next to me, she was scared that he would hit me. When i asked him, do not talk to me in such abusive manner, he said that I was not respectful to his employee. Which is totally not true, since I didn't talk to her at all, i didn't have a time to talk to anyone. I asked, she answered. Thats it! I asked to call supervisor, and supervisor by the name Luis , actually was there right after, talking to this guy Danny didn't do anything. So it's terrible experience. I've been leaving in the area , just around the corner, for 21 years, and never had such a disgusting, abusive, unprofessional customer service. This person Danny, should NOT working in customer service industry at all. Especially in woman's beauty department. BTW when I asked Danny phone number of Corporate office he refused to provide, also he refused to tell me his name. So be aware people. Soon they gonna beat us! read more

Fraud! Purchased a Sephora gift card (over $200) and it had a zero balance! Called CVS Encino and spoke to a manager (have receipt proof) and they refuse to take accountability. They push you off to the credit card company. Just found out another friend also bought a Sephora gift card here and the same thing happened and Amex would not refund the money. Total scam! Do not buy Gift cards from this CVS!! read more

Went to this CVS to get my COVID-19 booster shot yesterday. When I checked in around ten, the woman handling vaccine check ins was immediately hostile after I gave her my birth date. She berated me as to why I needed a booster shot (which SHE did not need to know) basing her bias solely on my age. Age is not an indicator of health or vitality and as a cancer survivor this was incredibly frustrating as I've been dealing with this bias since my hair grew back. Please train your people better. read more

Absolute tr@$h works here! Just left the store 12/30/23 at approx 8pm-8:30pm and the male cashier and female manager had such disgustingly rude behavior. I've read the previous reviews about this branch's employee behavior and I couldn't agree more! Will not be shipping at cvs anymore read more

Female Pharmacist Aylin Abed was incredibly rude and dismissive. She lied about not being able to take a health savings card saying it's "illegal" despite me doing so at other CVS locations without issue. This is flat out untrue, and as a physician with a DEA license myself, I am very disappointed with her poor demeanor and exploitation of a valued customer at this location. Will be shopping at other CVS locations in the future. read more

I placed an online order for pickup at 16461 Ventura Blvd, Encino store. I ordered one item - a box of haircolor labeled 5CB and received a box labeled 6RB. Apparently, this store employs people who can't read?? Unbelievable. read more

I want to give a huge "Shout Out" to Patricia Nunez in the Beauty Department. I was looking for a particular skincare product and she took the time to help me locate it. Patricia was all smiles and friendly,extremely helpful, patient, knowledgeable and professional. She made sure I was well taken care of. You are very lucky to have her as an employee. read more

This is the absolutely worse CVS I have to go too. I dread it.... they are unorganized there is a constant line, then after you wait in a long line they never have your prescription.... you then have to go to the pharmacist window and wait in that line then go back to the line to pay for it ugggg. This needs to be shut down! Its incredibly frustrating! ffor reference I am talking about the CVS on Havenhurst and Ventura! read more

The pharmacist here is an idiot. Plain and simple she is one of the rudest and most incompetent humans I've ever met. The prescription is never ready. There is always a reason why they can't fill it. The staff is miserable behind the counter. Stay away at all costs. read more

I don't usually write reviews but I'm an observer and sometimes people put things wrong online and I feel like theese two young employees didn't deserve that and honestly I felt like it had to be known..... I went in maybe a couple days ago give or take and this was during the night time I was just doing some casual late night run for some items I needed. I wait in line and this young girl she's just helping out this guy , I guess something went wrong because he looked sort of upset so when she calls her colleague over to fix whatever happened he's clearly angry and putting all his anger on her as well and now dont get me wrong but this guy he took things way too far and just rudely handled things and just snatches things out of her hands as he's walking away i loudly think like what the f thats rude those girls are handsling this with such grace and some guy infront of me literally just asked why that guy was so rude and one of them barley gets in a word trying to say that he was just upset and not even a second later this man is yelling at them saying he didn't want to wait behind like what one person like ugh buddy you cut in front of more people just so you can yell at them on your way out like common sense is just walk out and go on about your night , leave a review on their survey and have someone else handle it . I realize the person left their own review and noticed that they have such mean and hateful things to say about a lot of locations and you never know a persons situation or mentality so I'm guessing from what I've seen that this person isn't exactly the happiest so I hope he gets some happy, but that was unnecessary and those girls didn't deserve to be treated like they were anything less . i used to work in the food industry in my highschool years and nobody should ever be treated so harshly! I do realize now that I've written a literal essay but oh well I hope this clears that out from someone else's pov as it wasnt mentioned by anyone of the other bystanders that saw how it happened . we are adults and should react like adults and not treat other people so rudely for a situation that was fixed on the spot. There is mentions on here where he said that one of them was a child and I did ask and learned that only one of them was a minor so thats why she was deemed as a child, great job buddy you just figured out anyone that's over the age of 15 can get a job with permission, my kid Did it because he wanted to support himself when it came to wanting to support his social life like going out with friends and paying for dinner with his momma . read more

I went to the pharmacy I had ordered something that I had to pick up not a prescription. The young girl behind the counter was, very rude, inpolite, unfriendly, I became so frustrated I went to th front counter to pay for my order, I thought I had went ta different store. I found Adrianna to be helpful, professional, caring, friendly!! No attitude!!! I complained to the Pharmacy Manager, he just had a blank look on his face without any comment!!! He had the peronality of a mop, that I keep in my kitchen closet. Now take the challenge, walk into Walgreens, Rite Aide, you tell me the difference with there emplyoyees, and management, take my challenge, then right your review Yelpers! Remember when you see poor reviews, if it walks like a duck, quacks like duck, its usully duck!! JR. read more

People that work here seriously need to work on their customer service they are so rude Your at work.. to work. Not to chit chat and hold up the line. read more

Unfortunately, this is the CVS closest to me. Customer service is very poor, mess with cashiers, mess with prices. Good location, but for me better to go somewhere else. read more

If you value your life, do NOT get your medications here. I have very expensive specialty medication. I've had multiple issues with CVS mishandling my medications (ie, refrigerating medication which is clearly marked DO NOT REFRIGERATE). Today they quite literally LOST my medication. Calling me after I left and filed a complaint with an excuse of "oops, gee, so sorry, we forgot to log it in" is not acceptable. Apparently I'm supposed to be grateful this was not my other medication which MUST be refrigerated. If my insurance would let me get my specialty medication anywhere else, I would. read more

In the former Barnes & Noble. Where I wasted away my senior year in high school and several years ofmy college years. I miss it. It's so sad to walk through this CVS. Has pharmacy. Didn't take too long to fill a prescription. Has good selection of of health care products (masks, scrubs, moisturizers, etc). They even have those expensive Oil of Olay Regenerist pretty close to the Costco prices... notlocked up! They have "Encino" tees and onesies. This is great for when I next get visitors from out of town. read more

The pharmacist Dr. Nancy Pezeshki was super helpful for a specific situation tonight. She helped speed up the situation as well. Grateful for her care. read more

The system here just tried to jipp mi for my money. Long story short an item that was an original price of $42.99 That was on a sale price of $14.99 with a cvs card. And regular $.20.99. As I go to the self check out line I see that I was about to be charged he full amount of $42.99 plus tax which would of been close to I dunno maybe $50 smacks. I askd one of the workers why this was happening. They didn't believe me at first so I showed them a foto of the price that I took a picture of. They had one other employee go back and check just to have him come back to the other guy helping me out telling g him yeah it does say $14.99. Took 4 people to figure out wat the heck was going on and wat the problem was. The manager finally just said to Manually type it into fix the issue. I've waited over 20 min to get this done when they could have done that in the first place. Topic to my issue is o double and triple check everything if needed so that you won't get money taken that was not necessary in the first place. You feel my drift? I'm glad they fixed it b4 I stared to give attitude to every one that works there. Cuz I'm bit of a hot head with a short fuse. read more

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My elderly mother has been shopping at this location since it replaced the Barnes and Noble. She finds the location to be very convenient and the associates who work there very helpful. Two associates who have been very helpful to her are Tony, Bruno and Ashot. They make sure that every time she goes there that she has a positive shopping experience and is able to get things that are too heavy for her to lift into her cart and/or she cannot reach and/or cannot find. So this has made her a repeat/return customer for many years. read more

Never had a problem here until tonight and whoever was in charge left some poor teenager who can't sell alcohol to run the only register while she talked on the phone. Idk what's wrong with her when there's a line of customers and she can't pay attention to what's happening. At least this location still has lots of parking and it's much less ghetto than any of the other locations around. read more

I love this pharmacy, and have no idea why there are such negative reviews, they are not true, nor accurate. The pharmacy staff goes above and beyond meeting our needs, and is far away from the "typical" pharmacies with terribly arrogant pharmacists. I am so glad I found them after dropping my previous pharmacy. I would name the excellent staff, but perhaps not appropriate to list them by name, but I would like to thank them all; especially how they helped me today. Do not believe the reviews below. I highly recommend this location, and am very disappointed in the nastiness I read below. In these times, they went overboard to help me out. I see the snootiness and racism below, ignore it and take it from a customer of theirs for many years now. Thank you CVS Encino/Hayvenhurst - you are the best. read more

This is a review for the pharmacist, Mr. *****tov. Never have I encountered such a helpful pharmacist, Mr. *****tov who was so helpful in assisting me with my prescription, which was BY FAR beyond anything I could afford, but found an alternative generic which was approved as an acceptable alternative by my doctor. read more

The Five Stars I am giving this CVS is for Staci! In my last review I mentioned I was helped by two lovely ladies but only got one of their names... Well, i went in earlier today to get a couple make up items and was helped by the same associate. She is actually a store supervisor (shift supervisor) i noticed her greeting everyone with a smile and a friendly "Hello., how you doing. Welcome" so thnx again Staci for ringing up my items and asking if I had found everything ok. Like a mentioned in my last review gret customer service begins with a smile! read more

I like this CVS. Staff is always nice, they helped me download the CVS app so I can get extra savings. My card and phone number are somehow not linked but it worked on the app. It's CVS; it meets my needs. I'm not expecting to find a Prada purse here or a Kobe steak. It has all the basic essentials for home you need, i.e. Shampoos, conditioners, candy, toys for kids, q-tips, holiday decorations, etc... Convenient parking. Having Starbucks right next door is a definite plus for me! Don't know what others are expecting to give it a low rating. read more

I couldn't be more great full coming to this pharmacy and having the very best pharmacist dr. Rahimian and Rx Daniel who helped me in matters of a few min. To refill and get me a coupon for ciprodex due to an ear infection I have. Of you need the best assistance and people with knowledge for your health here is the One Stop to all!!!! Thank you RX Daniel and Dr. Rahimian for every time I needed you knowledgeable help!!!! read more

This CVS is a nightmare in so many ways. I will highlight the three major issues I have observed in this review over the past year of picking up my scripts here: 1. Protection of consumer privacy (HIPAA violations) 2. RUDE ass staff 3. Sometimes smells like cat piss. 1. I went to pick up a prescription that I guess had some contraindications for use. The pharmacist was loudly prodding me about my health issues in front of other customers. Depending on what you're going through, this can be awkward and embarrassing. But above all, it's a violation of HIPAA. 2. A few months ago I went here, and there was an Asian man (not sure from where, I'm not an expert at this) who had an accent. The lady at the cash register was immediately, visibly frustrated with him and asked for his ID. Upon searching him, she found that he did not have a prescription there. The man had been trying to explain to her that he was picking up for his son, not for himself, but she was too impatient to receive the message, thus causing frustration and embarrassment for both. I also saw the same lady being very rude toward an older couple who were there to pick up their medication because they were closing soon. 3. IDK what happened in here but man when it rains, it smells like straight up cat pee. That will be all. read more

Man, I feel like a traitor. I mean, I tried my best not to go to this location and not to like it. I mean it took over Barnes and Noble. Yes, I cheated on my love, the bookstore. While there nothing like a bookstore, this CVS is one of the better ones. The pharmacists are on point. Super nice, professional, on time, get it right and actually care about what they're doing. The store has always been clean and well stocked. The cashiers are always friendly, greet you when you enter, ask if you need help and engage in small talk while checking you out. Yes, it's no bookstore and I completely miss Barnes and Noble with every cell in my body but, CVS isn't the enemy. And this one isn't so bad. read more

Came to this location because I happen to be in the area and needed my Rx filled asap. Pharmacy intern who helped me on 9/10/19 AM looked extremely confused, clicked around on the computer for a good 5 minutes while mumbling to herself, and told me my Rx expired. Called my regular CVS and they said they transferred my Rx to Encino and Encino must have deleted it from the system. Called Encino and the woman on the phone said she received no transfers and denied deleting the Rx even after agreeing with me that the intern from 9/10 was new and confused. Don't cover up your interns' mistakes or else they will never learn. I should have looked at the previous yelp reviews before walking in here thinking I could save time. Avoid!!! read more

Awesome service from Management staff at this location .Eduardo's customer service skills are amazing ..thank you Suzanne and Toni also amazing .keep up the great work. read more

This store is not COVID safe, especially the PHARMACY. They no longer have plexiglass dividers protecting you from cashier's breaths. One time a cashier waited on me in the pharmacy, not wearing a mask with no divider. I asked if she was required to get a vaccination to work there, and she said no. I asked if she had a shot, and she said no, she did not believe in it. How can she be working there? I called the corporate phone number two times. I was given a case number. Nothing ever happened. They were going to call me back to explain. Never happened. So the President/CEO must be a Republican who is not looking out for the best interest of their customers. All the other stores have them up, grocery, gas station, and on and on. Of course I am going to stay away from them, and if your are concerned about yur health you should too. read more

My first time at this location (Encino) and it was a pleasant experience. Store was stocked neatly and nicely; it was busy yet not overcrowded. Best of all, I met the cashier, Krystal. She was pleasant, had a friendly attitude and was helpful. I plan on going back just because of all the good things I experienced first time around. I hope it is an ongoing great experience each and every visit. Thank you! read more

A simple RX was called into this cvs at 1pm and at 3:30 a text came through saying it was ready for pickup! I called anyway, spoke to a female pharmacists who confirmed! I end up at the wrong cvs- my bad- they see it in the system at this pharmacy, begin a quick transfer to them and find out they never even filled it and had it on standby! All that after a "ready" text and a call Havenhurst CVS. Just not good business. I'm hearing too many 'not such great things' about cvs in general these days. Sad. I grew up with reliable, caring pharmacists as a kid but these days there is no relationship between patient and pharmacist and surely it's not their choosing. I imagine it's fear of the FDA and Insurance companies- pharmacy's are pushed into productivity alone and generalizing patients needs, not personalizing. Takes too long. In and out, productivity is what is fed. Perhaps it's a little too much like what's happened to radio, DJs in particular (remember DJ's?) How DJs used to be able to play to their audience, their geographic location and even what the DJ wanted to play! AND... they'd take live requests! Now, every genre is fed the same radio playlist so what you hear in Kansas is likely what you'll hear in NYC. As if listeners were robots. Welcome to the robot service industry, CVS. Or...just say "no" and get back to relationship. read more

I've been meaning to write a review for a long time now about this particular cvs. I have never been to a more professional, friendly cvs. You are always greeted when you enter and thanked when you leave. I'm originally from a small town and have never encountered this at my cvs at home. The pharmacy staff especially stands out to me. Pharmacists know your name and will always take the time to make friendly small talk to you. They are always making sure to move as quickly as possible so that you don't encounter a long wait. If you ever find yourself in any sort of line, someone will assure you that they will help you as soon as possible and will apologize for the wait. As someone who is used to waiting at every pharmacy I've been at, I'm always pleasantly surprised by this attitude. The last time I was there, there was a father picking up medications for his children, who were waiting in the car. In order to not make him wait, the pharmacist on duty worked quickly to get his order complete so he wouldn't have to come back. Pharmacists also always make time to explain everything fully to you and never make you feel silly for asking questions. I'm positive that even if I don't live this close to this particular location in the future, I will make the trip to continue to shop here. A little friendliness and customer service go a long way! read more

Nice people. BUT, Revlon cosmetics clearly labeled as 75%, cashier and "person sent to verify" both said it wasn't for the items I selected. read more

CVS Pharmacy - Reg 1 - Drugstores Near Me - Encino, California

CVS staff in the front helped me out. One of the Female Staff was very kind to me. (which made me want to spend $100) Give em a raise! Then, enter the Pharmacy Crew. They were having a good time talking about their weekends and dogs, they ignored some of the customers. The Pharmacy staff ignored me for about 15 minutes (during which there were no other customers there) And I was dressed nice, slacks, nice shirt, dress shoes and all :D What if I was dressed "urban style" that day? I probably would have waited an hour as if I was in Six Flags waiting to ride that new ride that came out. At least, Magic Mountain is fun and worth waiting for (many hot chicks and awesome rides that make you throw up) read more

Its bad enough they took over the spot of my beloved Barnes and Noble... the pharmacy was slow and they overcharged me!!!! Beware read more

What a shamble. Service sucks and the cashiers had no clue. They were too busy talking to each other vs their customers. read more

Take my word for it, AVOID THIS STORE. Bought an item here and when it did not work I came to return it, with a receipt . At the front I encountered a large female employee who was rude, condescending and tried her best to cheat me. First she told me she could not read my receipt so she was giving me 1/2 of what I paid, than when I asked for a manager she was very rude and talked over me when I tried to talk to a manager Well, the supervisor could read the receipt and returned my product all while she continued talking over me. I was there on Saturday evening about 7:45 pm so if cvs wants they can identify this woman and send her packing. For now you would do far better with going to Rite, in fact I will tell everyone to pull their prescriptions out to another pharmacy just so they can avoid this type of an attitude. CVS, a chain that just does not care read more

Adriana A. was very helpful today. If you ever need help with items in the beauty section she was very professional about it. She also does ear piercings so if you ever want to come get your ears pierced come to her! Thank you Adriana for your positive attitude and help today! read more

Very unprofessional & rude management. I received a coupon from the N.Hollywood store. A girl manager with glasses was very rude in using the words as if I was using someone else's CVS card as a credit card. Very big difference. The guy who helped me should of been the manager. She had poor customer service skills. Next time I will ask for her name. The location is large & convenient since theirs a Ralph's as well. read more

Super cool store - had fun exploring the makeup area and also purchased some gaming gift cards. I wanted to leave a nice review for this location and approached an employee, Staci, to ensure the location on Yelp was the right one I was leaving a review for. She was extremely rude and said with an attitude, "There are several stores on this road." and walked past me without addressing my question properly. Still giving 5 stars because our cashier, Zach, was exceptionally cheerful and assisted me in finding the proper location on Yelp so I could write this review. Left the store with a smile! read more