I want to start by saying that I have no issues with MDR Pharmacy or medications. You are amazing pharmacy with caring people who work there. The only thing I can ask is that you work with carriers other than FedEx. I consistently have delivery issues with them, while UPS has never caused any problems. Please consider offering UPS as an option as well. FedEx never delivers on time, and there are always issues with their drivers being unwilling to follow delivery instructions. Every delivery with them is a rollercoaster. This time, they claimed the package was delivered, which was not true, and it became a back-and-forth situation trying to locate it, involving numerous calls to FedEx support and speaking with people who clearly didn't care. Please allow customers to order and have their packages delivered via UPS or any other reliable carrier. Thank you! read more

I've had to order medications on short notice twice in the past 2 weeks, and MDR has been great. They are very communicative and responsive. Ordering with them is so easy compared to the last specialty pharmacy I used. I would recommend using MDR. read more

Wow! What a horrible first experience. Terrible customer service. Poor attitudes from staff. Overpriced "specialty" medications. This company prays on people. AVOID if you can. read more

Business manager responded, I sent them an email.....nothing. I continue to be thoroughly unimpressed.

I have received multiple medications that were to be cold and were NOT, then them asking me to send back on ICE?! They wanted the return to be processed of the invalid medication where they clearly saw that it was late and their packaging was insufficient, before sending me valid medication that I'm already late in taking due to this awful customer service. Go elsewhere and avoid at all costs. read more

MDR is wonderful in so many ways. They walk me through all my meds, payment options, and delivery is superb and timely. They talk to me like a real person and are a pleasure to speak to! I enjoy every conversation I have; they take the time to make sure I am comfortable. They even provide an inspiring note in their packaging that brings me joy through a very uncertain time. I am grateful to have them as my pharmacy. read more

The rep was very professional and friendly. And the items delivered comes with a lot of detailed information. Vs others not much detailed information. Everything is organized well. read more

Zero star!!! Horrible pharmacy and liars, if you are doing IVF, do NOT use this pharmacy, their customer service is horrible, they only care about money, not your baby. Yesterday they called at 4pm leaving voicemails without any useful information, rushing me to pay, which I paid within less than 2 hr yesterday. This morning they called again, telling me yesterday when I called it was already passed their cut off time, which no one told me, now the deliver fee is about $200 for a $2xx medication, they do admit no one told me, but still insisted on changing me the $200 same day delivery fee or the medication won't be delivered same day and I will LOOSE MY BABY!!! read more

MDR Specialty Pharmacy - Pharmacy Near Me - Encino, California

They dispensed dull needles and when I went back to exchange them with the previous sharper needles, they tried to nickel and dime me when I have spend thousands of dollars worth of fertility meds at the Encino location. My next cycle I'll definitely be using Alto fertility pharmacy. It's the principle and they really suck at it. read more

Highly recommend. Super fast and friendly service. They called me to set up delivery almost as soon as I got off the phone with my MD. They set the overnight delivery up according to my schedule and packaged it brilliantly. read more

Most terrible customer service. Sent me one of two medications needed immediately, and after being told that only one was sent - they said you need to pay for another one and they have to check the cameras. So, I was right, obviously. And they haven't called for two weeks and did nothing before I had to ask my nurse to follow up. They are extremely rude in sensitive situations. Do not use them. read more

DO NOT USE. Charged my card and didn't ship out the medication. Lied and said they never charged my card but my bank says otherwise...

I love MDR. They always have what I'm looking for and are able to make custom medicine for me. They are fantastic with shipping, making it super easy whenever I need refills. Recently I had a great experience with Stephany and Kim. I had an issue where I needed same day pickup for a medicine I usually get somewhere else due to insurance, but they came to my rescue in a pinch! When faced with a huge bill for the uninsured meds, they advised me on how to work with my insurance--but soon after Kim found out my claim had miraculously come through! They both worked diligently to support me and were lovely people to interact with. Thanks MDR! read more

Fantastically quick experience! I ordered, paid, and received medicine quickly. I would highly recommend, particularly for last-minute needs as they are very speedy! read more

Quick delivery and labeled well. Made IVF experience so smooth and stress free. Have used other specialty pharmacies for fertility meds but this one is the easiest and comparable price wise. I'd pay more for them though because the ease and convenience. read more

They were super persistent in ensuring I received my meds immediately. I would definitely recommend them.

Orders came on time and well-packaged. When I placed the orders the employees were helpful. The only reason I'm leaving 3 stars is because your after-hours employee taking calls/messages was incredibly rude. I'm not one to leave many reviews, but she was incredibly inpatient, unsympathetic, and then hung up on me. I asked what do we do in a situation where we need an emergency refill but it's the weekend, and I said, "can you help me with that?" And she said, "Help you with what?" So I repeated my issue about needing a refill over the weekend. She replied with, "I don't know anything. I only take messages." And I said, "I guess that won't work then since my message won't be received until Monday morning." Then I followed up with, "I guess just take my message then and I'll see what they say." And without hiding her attitude she said, "Too late. You already told me a message wouldn't help so I exited out of the screen. I can't go back unless you call again." Then she hung up on me while I was mid-sentence. Your after-hours employees are still a reflection of your business. Please train them better and hire people with good customer service. read more

The staff was lovely to me. I'm so glad this will be my speciality pharmacy for the time being.

Fast. Efficient. Friendly. Got the job done easily. Called for med. Let me prepay. Was ready when I arrived.

Great pharmacy with good customer service. Got my prescription on time ( was shipped from California to Illinois ) read more

My experience with MDR has always been fantastic, they are quick and efficient. My representative Yuli handled my entire transaction via text message and it was so simple! We got our medications quickly and without any issues. Going through IVF can be extremely exhausting and MDR made it a little bit easier! read more

I made a purchase with Mayra. She made a mistake by charging me twice and has been so nonchalant about it and not responding to my messages or putting me on hold for over 10 min. I told her several times I couldn't call the bank, but she didn't listen and kept telling me to do so. I now have to take action for her mistake, which is so inconsiderate. What kind of customer service is this? She casually apologized, but has not shown any heartfelt concerns nor actions to compensate for the harm and loss, while this has caused me so much trouble and stress... I would not recommend a place with this kind of employees. read more

amazing service & prompt deliveries have been ordering from them for years. never a bad experience read more

excellent customer service!!!! highly recommend. very grateful for their help and making my experience seamless and hassle free

My experience with MDR was great! They are very helpful at explaining and working out delivery method that works with your schedule and always on time. Appreciate you all! Thank you! read more

The level of incompetence I have dealt with from this company leaves me questions whether they should be handling such sensitive items. I placed my order for my medication and it was expected to be delivered the following day to my office at 12:50. Lazy labeling of the package (not including the business name) resulted in my package taking a ride around town in a116 degree weather. I had to go pick up the package to avoid it spending the weekend in a FedEx warehouse. All my items were warm and the so called "ice packs" were nothing more than dry foam. Now, it's 3:30 am and I wake up thinking that I feel like something was missing in the package. I proceed to check and YUP! The most vital part, the last part of my medication wasn't even packed. I won't be using this pharmacy ever again. Given that you are handling such sensitive and expensive things for people you should really consider taking more pride in your work. This is not okay. Update: their tracking information for the new meds is going to the wrong address. At this point you have to wonder what in the hell they are doing over there. Not a complex job. read more

They are based in California but use a carrier that has to go out to Tennessee to sort and then distribute. So basically they are on the west and send everything across the country to then be shipped out everywhere. Waste of time. read more

I wanted to personally acknowledge and thank Jeannte and Riza for their surperior customer service! They went above and beyond, and I am extremely grateful MDR is lucky to have them as employees. My husband and I have our own business, and if they lived in the Bay Area, I would hire them in a second! Thank you both again! Best, Jamie read more

Longest wait. Very unorganized. And there's a lot of employees too. I just feel like they're always out for your money. Such a vulnerable time and they lost my blood... so had to go back... read more

MDR Specialty Pharmacy - Pharmacy Near Me - Encino, California

This pharmacy did not pack one of my very important medications in a bag with ice. I only realized it was not packed in ice once I saw the medication in the corner of the box in a bag that said refrigerate. Once I called them and spoke to the pharmacist, they stated that the camera footage showed my medications being packed correctly. I asked to see the footage and they did not allow me to see it and on top of it they made me pay for the medication AGAIN. I'm not happy with their service at all. They should seriously figure out a way for patients to see video footage to verify if the pharmacy packages their medications correctly instead of giving them the run around and excuses. read more

The staff is professional and helpful. My medicine was overnighted free! It was delivered literally at the perfect time. The prices are good and I had no trouble getting exactly what I needed. My Doctor sent over my prescription, I didn't have to do anything. The pharmacy contacted me and gave me pickup and delivery options. Great experience and knowledgeable staff! read more

Great experience. Grateful for the delivery service offered. All my medications arrived on time and were packaged accurately. Needed some extra medication later on and they were able to have that delivered same day. This is my first experience and not too familiar with pricing so I can't really speak on the value. However, I was quoted more by my clinic and paid substantially less. Maybe it was due to a change in the amount of meds I needed. So I felt like it was a win. read more

Incredible people that work there who actually care. Briana G was amazing and helped answer every question I had - big or small. They also delivered the medications over night to me at no additional stress. Can't say enough good thigns about them. read more

I have been at this fertility location many times. The staff is amazing and friendly. Steph and Alex are great and they always make my experience amazing. I never have an issue with this pharmacy. I love that they are always in contact with my fertility doctor. Great staff and great pharmacy. Definitely recommend . read more

I wanted to thank Stephanie for her great customer service. She was very patient in answering all my questions and went above and beyond with helping me. MDR pharmacy has been great through this whole process. Medication is always ready on time and everyone is very friendly. Thank you for your great customer service! read more

I ordered IVF medication through this company from Hawaii (spoke to Mayra) and they were amazing to work with. They were so kind, cost less than I was quoted by my Dr, they got me the itemized receipt to submit to my HSA right away and the medication arrived super fast. 10/10 would recommend. read more

During my IVF cycle I had to call in two additional times for more meds and each time, MDR pharmacy staff were so helpful, kind, patient with my million pricing questions and shipping address changes due to my schedule. Everything arrived quickly, on time and damage free. This round of IVF has been far less stressful than the previous, and that is thanks to MDR. I will 100% use them again for my fertility medications. Thank you so much for your compassion! Now if only you supplied baby dust lol. read more

Awesome customer service from Jessica Meza! She also explained what I needed to know and do with certain medications that I was taking. My order was received neatly and packed well inside the box. Thank you again, Jessica Meza. :) read more

everyone at MDRx is so helpful and super speedy in getting back to you. Their packaging of all the meds is clearly labeled. There was a lable for each syringe and all. When you have a lot of meds these instructions really help out. with their overnight shipping, it just makes things much less stressful. thank you Alondra and everyone at MDRx for being apart of our journey. read more

So far so good! I was in easy communication with the MDR team by text message and e-mails. I received prompt responses during their business hours. I was never hounded like the other specialty pharmacy trying to get my business. When I asked about price matching, they beat the other pharmacies significantly! My medications were packaged well and arrived on time. It was really simple. I wish there was a way to log in to check my prescriptions but it's ok. This worked just fine. Educational videos available on their website. read more