I love MDR. They always have what I'm looking for and are able to make custom medicine for me. They are fantastic with shipping, making it super easy whenever I need refills. Recently I had a great experience with Stephany and Kim. I had an issue where I needed same day pickup for a medicine I usually get somewhere else due to insurance, but they came to my rescue in a pinch! When faced with a huge bill for the uninsured meds, they advised me on how to work with my insurance--but soon after Kim found out my claim had miraculously come through! They both worked diligently to support me and were lovely people to interact with. Thanks MDR! read more

Wow! What a horrible first experience. Terrible customer service. Poor attitudes from staff. Overpriced "specialty" medications. This company prays on people. AVOID if you can. read more

Staffs sound friendly on the phone and have been very helpful. The only cons about this place is the wait time when you go to pick up the medication. Them getting to you shortly is nearly an hour waiting, but we great if they have more staff at the counter during prime hours. read more

MDR Specialty Pharmacy - Inside - Pharmacy Near Me - Encino, California

Hello, I am a disabled senior citizen. I was a customer of MDR for many years when they were located in Westwood. While they were there, I never had any issues. However, when they moved to Encino and hired a new staff, their policies and service changed far enough for the worse that I stopped going there and felt the need to write this review to warn their current and potential customers about them. In Encino, they now charge you for supplies and no longer accept Care Credit credit card. They also require you to schedule your pickup time hours in advance. Their new staff are uninformed, disinterested, and not as nice as their previous workers. I was able to find another pharmacy who charges less money for the same product, provide free supplies, and are much nicer people. Feel free to contact me for the name of that pharmacy. read more

Crazy expensive for prescriptions and customer service was quite difficult. I'm switch to Amazon.

Poor customer service Should wait an hour for pick up the medication! Only 1 person take care of all customers. read more

Business manager responded, I sent them an email.....nothing. I continue to be thoroughly unimpressed.

I want to start by saying that I have no issues with MDR Pharmacy or medications. You are amazing pharmacy with caring people who work there. The only thing I can ask is that you work with carriers other than FedEx. I consistently have delivery issues with them, while UPS has never caused any problems. Please consider offering UPS as an option as well. FedEx never delivers on time, and there are always issues with their drivers being unwilling to follow delivery instructions. Every delivery with them is a rollercoaster. This time, they claimed the package was delivered, which was not true, and it became a back-and-forth situation trying to locate it, involving numerous calls to FedEx support and speaking with people who clearly didn't care. Please allow customers to order and have their packages delivered via UPS or any other reliable carrier. Thank you! read more

The only reason I used this pharmacy is because it was recommended by my fertility clinic. I paid upfront for all my medication and once my loan went through I provided all the information needed for my reimbursement. In the last three weeks, no one from the reimbursement team has reached out to me for a follow up, I have called the office numerous times to follow up on the status and every time I call another representative tells me that there is no notes in my account saying that there's a reimbursement in process. I called today and spoke to Robin who said, "Both of the reimbursement representatives are on vacation, and she doesn't know when they're coming back or when I will be reimbursed". Not only is going through fertility so exhausting and frustrating now I have to sit on the phone waiting, calling, and checking. Do your research and choose a pharmacy that makes this process easier. read more

I've had to order medications on short notice twice in the past 2 weeks, and MDR has been great. They are very communicative and responsive. Ordering with them is so easy compared to the last specialty pharmacy I used. I would recommend using MDR. read more

MDR is wonderful in so many ways. They walk me through all my meds, payment options, and delivery is superb and timely. They talk to me like a real person and are a pleasure to speak to! I enjoy every conversation I have; they take the time to make sure I am comfortable. They even provide an inspiring note in their packaging that brings me joy through a very uncertain time. I am grateful to have them as my pharmacy. read more

The rep was very professional and friendly. And the items delivered comes with a lot of detailed information. Vs others not much detailed information. Everything is organized well. read more

Zero star!!! Horrible pharmacy and liars, if you are doing IVF, do NOT use this pharmacy, their customer service is horrible, they only care about money, not your baby. Yesterday they called at 4pm leaving voicemails without any useful information, rushing me to pay, which I paid within less than 2 hr yesterday. This morning they called again, telling me yesterday when I called it was already passed their cut off time, which no one told me, now the deliver fee is about $200 for a $2xx medication, they do admit no one told me, but still insisted on changing me the $200 same day delivery fee or the medication won't be delivered same day and I will LOOSE MY BABY!!! read more

MDR Specialty Pharmacy - Pharmacy Near Me - Encino, California

I have received multiple medications that were to be cold and were NOT, then them asking me to send back on ICE?! They wanted the return to be processed of the invalid medication where they clearly saw that it was late and their packaging was insufficient, before sending me valid medication that I'm already late in taking due to this awful customer service. Go elsewhere and avoid at all costs. read more

They dispensed dull needles and when I went back to exchange them with the previous sharper needles, they tried to nickel and dime me when I have spend thousands of dollars worth of fertility meds at the Encino location. My next cycle I'll definitely be using Alto fertility pharmacy. It's the principle and they really suck at it. read more

Highly recommend. Super fast and friendly service. They called me to set up delivery almost as soon as I got off the phone with my MD. They set the overnight delivery up according to my schedule and packaged it brilliantly. read more

Most terrible customer service. Sent me one of two medications needed immediately, and after being told that only one was sent - they said you need to pay for another one and they have to check the cameras. So, I was right, obviously. And they haven't called for two weeks and did nothing before I had to ask my nurse to follow up. They are extremely rude in sensitive situations. Do not use them. read more

DO NOT USE. Charged my card and didn't ship out the medication. Lied and said they never charged my card but my bank says otherwise...

Fantastically quick experience! I ordered, paid, and received medicine quickly. I would highly recommend, particularly for last-minute needs as they are very speedy! read more

Quick delivery and labeled well. Made IVF experience so smooth and stress free. Have used other specialty pharmacies for fertility meds but this one is the easiest and comparable price wise. I'd pay more for them though because the ease and convenience. read more

They were super persistent in ensuring I received my meds immediately. I would definitely recommend them.

Orders came on time and well-packaged. When I placed the orders the employees were helpful. The only reason I'm leaving 3 stars is because your after-hours employee taking calls/messages was incredibly rude. I'm not one to leave many reviews, but she was incredibly inpatient, unsympathetic, and then hung up on me. I asked what do we do in a situation where we need an emergency refill but it's the weekend, and I said, "can you help me with that?" And she said, "Help you with what?" So I repeated my issue about needing a refill over the weekend. She replied with, "I don't know anything. I only take messages." And I said, "I guess that won't work then since my message won't be received until Monday morning." Then I followed up with, "I guess just take my message then and I'll see what they say." And without hiding her attitude she said, "Too late. You already told me a message wouldn't help so I exited out of the screen. I can't go back unless you call again." Then she hung up on me while I was mid-sentence. Your after-hours employees are still a reflection of your business. Please train them better and hire people with good customer service. read more

The staff was lovely to me. I'm so glad this will be my speciality pharmacy for the time being.

Fast. Efficient. Friendly. Got the job done easily. Called for med. Let me prepay. Was ready when I arrived.

My experience with MDR has always been fantastic, they are quick and efficient. My representative Yuli handled my entire transaction via text message and it was so simple! We got our medications quickly and without any issues. Going through IVF can be extremely exhausting and MDR made it a little bit easier! read more

I made a purchase with Mayra. She made a mistake by charging me twice and has been so nonchalant about it and not responding to my messages or putting me on hold for over 10 min. I told her several times I couldn't call the bank, but she didn't listen and kept telling me to do so. I now have to take action for her mistake, which is so inconsiderate. What kind of customer service is this? She casually apologized, but has not shown any heartfelt concerns nor actions to compensate for the harm and loss, while this has caused me so much trouble and stress... I would not recommend a place with this kind of employees. read more

Great pharmacy with good customer service. Got my prescription on time ( was shipped from California to Illinois ) read more

The level of incompetence I have dealt with from this company leaves me questions whether they should be handling such sensitive items. I placed my order for my medication and it was expected to be delivered the following day to my office at 12:50. Lazy labeling of the package (not including the business name) resulted in my package taking a ride around town in a116 degree weather. I had to go pick up the package to avoid it spending the weekend in a FedEx warehouse. All my items were warm and the so called "ice packs" were nothing more than dry foam. Now, it's 3:30 am and I wake up thinking that I feel like something was missing in the package. I proceed to check and YUP! The most vital part, the last part of my medication wasn't even packed. I won't be using this pharmacy ever again. Given that you are handling such sensitive and expensive things for people you should really consider taking more pride in your work. This is not okay. Update: their tracking information for the new meds is going to the wrong address. At this point you have to wonder what in the hell they are doing over there. Not a complex job. read more

amazing service & prompt deliveries have been ordering from them for years. never a bad experience read more

My experience with MDR was great! They are very helpful at explaining and working out delivery method that works with your schedule and always on time. Appreciate you all! Thank you! read more

excellent customer service!!!! highly recommend. very grateful for their help and making my experience seamless and hassle free

Longest wait. Very unorganized. And there's a lot of employees too. I just feel like they're always out for your money. Such a vulnerable time and they lost my blood... so had to go back... read more

MDR Specialty Pharmacy - Pharmacy Near Me - Encino, California

The staff is professional and helpful. My medicine was overnighted free! It was delivered literally at the perfect time. The prices are good and I had no trouble getting exactly what I needed. My Doctor sent over my prescription, I didn't have to do anything. The pharmacy contacted me and gave me pickup and delivery options. Great experience and knowledgeable staff! read more

Great experience. Grateful for the delivery service offered. All my medications arrived on time and were packaged accurately. Needed some extra medication later on and they were able to have that delivered same day. This is my first experience and not too familiar with pricing so I can't really speak on the value. However, I was quoted more by my clinic and paid substantially less. Maybe it was due to a change in the amount of meds I needed. So I felt like it was a win. read more

They are based in California but use a carrier that has to go out to Tennessee to sort and then distribute. So basically they are on the west and send everything across the country to then be shipped out everywhere. Waste of time. read more

I wanted to personally acknowledge and thank Jeannte and Riza for their surperior customer service! They went above and beyond, and I am extremely grateful MDR is lucky to have them as employees. My husband and I have our own business, and if they lived in the Bay Area, I would hire them in a second! Thank you both again! Best, Jamie read more

Incredible people that work there who actually care. Briana G was amazing and helped answer every question I had - big or small. They also delivered the medications over night to me at no additional stress. Can't say enough good thigns about them. read more

This pharmacy did not pack one of my very important medications in a bag with ice. I only realized it was not packed in ice once I saw the medication in the corner of the box in a bag that said refrigerate. Once I called them and spoke to the pharmacist, they stated that the camera footage showed my medications being packed correctly. I asked to see the footage and they did not allow me to see it and on top of it they made me pay for the medication AGAIN. I'm not happy with their service at all. They should seriously figure out a way for patients to see video footage to verify if the pharmacy packages their medications correctly instead of giving them the run around and excuses. read more

I have been at this fertility location many times. The staff is amazing and friendly. Steph and Alex are great and they always make my experience amazing. I never have an issue with this pharmacy. I love that they are always in contact with my fertility doctor. Great staff and great pharmacy. Definitely recommend . read more

The employees of this company do not care for customers. Don't be fooled by their mission statement about customers being family, its not true. I would not suggest ordering from this company because if there is any issue at all, they will not help you. They messed up a shipment and refused to fix it. I worked with the 2 manufacturers, who are amazing and so helpful and fixed it on their end. A credit was issued to the wholesaler to replace the damaged meds. Everyone is waiting on MDR who is now lying saying their is no credit and also saying it will take a month. Lies, I have 3 companies telling me otherwise and that the credit is instant and was applied in 12/30. THREE other companies have confirmed this. They have also said the way the pharmacy is handling this is unprofessional. Lorraina is literally choosing to not help and tells me it will take a month for my medication. She is making a personal decision to not process my order. She also is rude and has hung up on me. Heidi, the supervisor, also refuses to help. She says she will call me back, text me, and doesn't even when I wait 2 days. She refuses to let me speak to someone above her, as if she owns the company. Somebody at this company should really do some training in customer service with their employees. No one should treat customers the way they do. read more