There is ONLY 1 person at the register who is friendly and always says hello. All of the other workers act as if you do not exist. The most annoying part is that they let there lines build up to at least 7 people before the decide to ask for help and when they do it is usually the "beauty manager" who strolls up to the register looking irritated and is so beyond rude she should NOT be working in customer service, at all. Every time I go in there I get out asap. I would NOT recommend this CBS if you are in a hurry. read more

Very helpful. Clean store. They opened a 3rd checkout when more than 3 people were in line.

Really not the best location. Not enough employees working here. Those who do don't know about anything about what they sell. Employees are rude. Not a lot of parking. It's in the same lot as Ralph's. Had another bad experience at another location. Cvs is just a bad chain. However they have lots of coupon offers when you get a cvs card. Prices are a little high on some products. Get the cvs brand its cheaper. For drinks and snacks you are better off going to Ralph's. read more

What a shamble. Service sucks and the cashiers had no clue. They were too busy talking to each other vs their customers. read more

I like the pharmacy. And the fact this cvs is big. HOWEVER, the ratio between size of the store and the amount of workers are a bit disproportionate. There are only two cashiers at this cvs which tbh I don't mind, just an observation. The reason for my low review is bc of my recent experience with the photo section... Firstly, bc the photo area is in the VERY back of the store there's no one ever manning that station. You have to go to a cashier and ask them to get someone to help you there. They are also quite disorganized in that area just from looking at it. LONG story short + a tip to people that are very impatient, if you need help getting your photos don't ask Shannon. Shannon is pretty incompetent at her job or she just doesn't put in real effort to look for your things, ..but she seems like a nice person. The reason I didn't give 1 star is bc the rest of the workers are very friendly and extremely helpful. Especially Jason and I think the girl's name was Zeluma? I loved them. read more

You gotta come here for the crazy people!!!! WOW. We have had some hilarious experiences at this particular CVS. All the crazies come here. Prep your video camera because you may catch something that could go viral on Youtube...... Watch out for the lady who claims you are in a satanic cult.....the same satanic clut that raped her the night before.....the same night her purse was stolen from members from Ozzy Osborne O_o As far as the actual CVS, whats there to hate? The employees freaking hate their jobs and the people they have to tend to. The pharmacy peeps are just as rude. But overall, they have everything you could need. read more

It is CVS people!!!! meaning place is wack! once in a while they have good deals but nothing more than that. This location seems to have a good up keep and it doesn't look all ghetto and dirty like most of them do, at least it hasn't gotten to that point yet. The ladies there have been nice nothing super cool but I PERSONALLY haven't had a complete horrible experience here. One thing is for sure their pharmacies are a complete ripoff!!!!! read more

CVS Pharmacy - A little view of the store - Drugstores Near Me - Encino, California

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Adriana A. was very helpful today. If you ever need help with items in the beauty section she was very professional about it. She also does ear piercings so if you ever want to come get your ears pierced come to her! Thank you Adriana for your positive attitude and help today! read more

Excellent customer service. I usually find someone almost immediately to ask questions and they are always helpful.

Horrible service! Waited in line with a migraine wanting to pay for my medicine. The Hispanic cashier with dyed blonde hair is extreme slow and just rude. I asked her if I could open the medicine that I'm paying for since my migraine is getting worse and she said no just wait. Understandable but then she proceeded to take her time trying to open receipt paper then tells me "I know you are dying but just wait" seriously? After the customer she was helping got tired of waiting for her to open a receipt paper roll he left and then she decided to scream across to the other register telling customer no no you're wrong. Can you help the person waiting in line? I grab my stuff and went to another lane. The gentleman who was in that lane was the complete opposite. read more

The manager David is the nicest guy you'll ever meet! He was in the other cvs in Encino then transferred to this one. Best guy ever!

Pharmacy crew incredible! Very attentive and happy to help! Especially Rachamim Cohentov Pharmacist!

Kind of surprised when I read through other reviews here on this CVS location. My office is across the street so I go to this CVS on a fairly frequent basis. I have only had great customer service by the staff. Inventory at times can be an issue but I blame this on the CVS inventory system which in a previous life I have some experience with. read more

I am a regular customer of this branch and Patricia who works in the beauty section has been amazing. Her amazing energy is palpable and her service to help others has been fantastic. read more

I thought their prices for my prescriptions were reasonable (as I do not have health insurance).. until I went to the independent pharmacy close by... CVS is a total RIP-OFF!!!! I would NEVER return!!!! read more

Special thank you to the Pharmacy department at this CVS. Very friendly technicians and the pharmacist answered all my concerns. They were also able to help me discount some of the medication as well. read more

Never coming to this location again. They don't honor coupons which is strange for CVS because I've never had this issue at any other location! read more

Understaffed most of the time. They have multiple registers but no one there. I had to request someone to help me at the photo center. Which by the way sucks...save yourself some trouble of looking at poor quality prints and get your photo needs done at costco. read more

Let me start off my review by saying that I LOVE CVS. It is my favorite drugstore chain, and I will go out of my way to visit one. So, you can imagine how excited I was when one opened up right across the street from my work. Unfortunately, it turns out that this is THE WORST CVS I have ever been to. My first visit there was during its first week in operation. I picked up a few things, and then waited in line for 15 minutes with only one cashier open. Okay, I figured I would cut them some slack since they had just opened. Perhaps they were understaffed, and going through some growing pains as they got things established. So, I waited a few weeks and went back again. This time when I tried to enter off of Ventura Blvd, it was locked. Odd, I thought, since the store has been opened for hours. I walked all the way around to the front entrance. I did my shopping, and I brought my items up to the register to be greeted to a line of 8 people. Yikes. So, I got in line. About 5 minutes later, the cashier called for more help. A girl came and opened another register. She called me over to her register, and then as I approached she answered the phone at her register. She then proceeded to assist the customer on the phone for about 3 minutes without even acknowledging the fact that I was standing there. Then she rang me up while she was on the phone. Okay, rude, but I was still willing to give them the benefit of the doubt that perhaps they had still not gotten their issues straightened out. Then I got back to work and realized that she charged me twice for one of my items, so I had to go all the way back...wait in line for 10 minutes again...and have them reverse it. Then I went back again today, which is about 2 weeks since my last visit. I again tried to enter through the entrance off of Ventura Blvd, and it was locked. No signs indicating the entrance was closed. Annoying, but I digress. I once again walked up to the register to be greeted to a huge line. A majority of the people with returns. So, I waited. And waited. The cashier called Carl to his register. We waited. And waited some more. Carl never showed up. So, after waiting almost 15 minutes in line, I finally paid for my items and left. For good. Sorry, CVS. I'm an understanding girl, but this store is a hot mess. read more

Updating my review because they've been SO much better about everything lately. They've hired new people and the phone lines are more effective! read more

I really like the size and layout of this CVS branch. Some CVS stores feel cramped, others are difficult to navigate around, but this one has an open feel and the sections are well-marked. The pharmacy is also very helpful. The only complaint I had against the store is the extra long receipts they give you at checkout, but there are some decent coupons on them. It's also in a good location - next to a Starbucks and Jamba Juice. I've slowly moved all my non-grocery item purchases to CVS Encino. Low stress, super easy. read more

This is for the PHARMACY only. I love them!!! Always ready to help u, answer ALL ur questions with patience and a smile, never long lines, Rx ready when they call you... They even call YOU before u need a refill... Friendliest service and the FASTEST!! Parking is also GREAT!!!!! read more

Twice in the past few months I've renewed prescriptions by phone only to come in a few days later and have them tell me they never received the reorder. This last time I phoned in the reorder and then showed up three days later to pick it up. The pharmacist told me they never received the order but it would be in Monday morning. I showed up two days later on Monday and they did not have it in stock. So now I'm missing two days of medication because of their inability to fill a prescription. The only reason they got two stars is because the staff is generally friendly. I do believe that they are trying, but two mix ups in three months is a red flag. read more

Understaffed and confused when it comes to insurance. I think this is more of a CVS problem than just this one store in particular. After being told that they could not take my insurance I called my HMO the next day and he got it taken care of in about 30 minutes. My insurance is now in there system so there should not be anymore problems. We'll see! read more

Consistently botch my prescriptions. You can get a 90 day supply of generic medications for only $12.00 WITHOUT INSURANCE if you get a CVS Health savings Pass. However, WATCH OUT! If you have insurance that covers only a 30 day supply for $15.00, this pharmacy will insist upon processing your refill that way. I specifically tell them to process my prescriptions bypassing my insurance, but they process them in the manner most beneficial to the pharmacy, not the customer. Why would I pay $3.00 more for one third the medicine? CVS thinks I should. read more

Wow, I am really surprised about the poor reviews and problems posted with the CVS pharmacy! And this is only about the pharmacy and only my experiences. I changed from Ralph's Pharmacy on the other end of the same parking lot because Ralphs was under staffed, often did not have basic medications on stock, and the last straw was when I was over charged $753 over several months by their brain dead prescription assistant because she did not know that she made an on going error in billing and then commenced with excuses instead of graciously saying "I am sorry". I did not know about the problem until they asked me to pay $123 for one prescription which I knew was just a old generic $5 co-pay. I had to go through hoops to get my over charges refunded to me. So I decided to walk over to CVS. This is what I found: 1. Their prices are less then Ralphs--both for non formulary drugs and about 20% for covered drug co-pays. I do not know why as it is the same Medicare Part D plan. 2. I have never had a prescription that CVS did not have on hand. 3. The staff working at CVS has always been about as kind and courteous as you could hope for. Sometimes, if somebody is on lunch break, it takes a few minutes more but that is no different than any other pharmacy. 4. I was required to take a special drug that is covered under Part B of Medicare. The billing procedure is different for Part B than Part D. I checked with Walgreen, Ralphs, and Costco and none of those people knew much about Part B covered drugs. They just said something like "bring in the prescription and we will try to figure it out". The staff at CVS immediately knew how to bill Part B drugs and with Part B supplement, I paid nothing. 5. So why the four instead of five stars? Parking can be limited and there is one pharmacist who, when you ask a question, will not let you finish your question and answers or says something that has nothing to do with what you are asking due to not letting you finish. A very nice person but lacking in communication skills. Not a big problem but annoying. read more

Rude staff, constantly understaffed. They are in a very busy shopping center and there are always customers in there. The staff is usually unfriendly and not helpful at all. They will yell at you "Welcome to CVS" when you walk in the door, which is rather annoying when they have to stop ringing up your stuff to say hi to someone else. Every cashier I have ever had to check out with always seems like they hate their jobs. Look, I know that working retail is not fun, but when the customer is smiling and saying Hi, don't glare and grumble under your breath. Every time I leave there, I am in a bad mood. Walk in all happy, leave pissed off. Won't happen again though, I'm never going back! I would have complained to a manager the last time I was in, but he was too busy on a call with another manager (laughing and joking about another manager) to bother helping the 8 people in line behind me. Oh well - their loss. Not Mine!! read more

The regular store's staff is generally helpful. The pharmacy staff is a different story: ignoring customers, inefficient at maintaining a steady flow of customers and helping them. It's kinda like the pharmacists don't have a care in the world although their pharmacy technicians are the ones on the front line often having to respond to frustrated customers. The pharmacy hours are also way too short, especially on weekends when people have more time to come out. The general store staff is nice and I like the cleanliness of the store. read more

A super, local pharmacy that's quick, efficient and friendly. They send you texts when your prescription is ready---so convenient!

I think they are great! The main pharmacist always helps answer any questions I have.

Staff is friendly, a lot friendly then the one on Louise. It's clean and for the most part all almost always fully stocked. It's refreshing

Love coming here! It's big has many things and the employees are so nice and always asking if I'm finding everything ok. It's in a convinient plaza just because chase is there and so is starbucks. Having starbucks right next to it is a plus! read more

This relates to CVS #2958 Encino CA): I dropped off a prescription last Saturday and they couldn't fill it at the time. I was texted that my prescription came in and on the following Saturday I went in to pick it up. It was not ready and I was told I could wait. Then the pharmacist told me that she didn't understand the doctor's prescription. I explained to her that this same prescription had been filled by this same pharmacy for the past 2 years and they had never had a problem before. She them came back to me and told me they did not have my medicine. She did not apologize except to tell me that it wasn't her fault. This is not the first time I have had this type of problem at this particular CVS. read more

This place is not well managed at all!!!! When I walked in I found what I was looking for and went to the coupon center to print coupons.After typing in my information, which took so long because the machine had a delay, the screen froze. I decided to live without the coupons and got in line anyway. There were 2 cashiers and I was waiting in line for what felt like forever because the woman in front of me was using a credit card with a chip and their chip reader was not working properly. The cashier had her try different cards and nothing was working. I finally decided to get in the other line because it looked hopeless. When I went into the other line the cashier that I left had a smug look on his face and said "you left my line and I just finished." I continued to wait in the line I was currently waiting in with the other cashier and low and behold the person in front of me had a credit card with a chip and the chip reader wasn't working! I only had 2 items and I was ready to pay in cash! I was on my lunch break and didn't expect to spend 10 minutes waiting in line! I left my items on the conveyor belt and walked out to go back to work! What a waste of my time! I have never seen a store so disorganized and technologically challenged!!!!!!! read more

I used to get my prescriptions here, but the staff and store itself is awful. Staff is rude, doesn't care and is not helpful. This is my health and it's important to be treated with respect in an atmosphere like CVS. Unfortunately, I filed a complaint to upper management and I never heard back. The manager of the store always looks like she rolled out of bed and most of the staff has absolutely no clue what they are doing. Stay away from this location. You will waste time. A lot of time. You will need therapy after dealing with this store. read more

This pharmacy is soooo slow and always understaffed. If you want to speak with a human being, plan on waiting at least 10 minutes on the phone. It is ridiculous and they get quite confused...very disappointing. read more

I wanted to buy something in store it cost $20 more than was advertised on CVS website. They told me the store does not match prices on the websites. I was shocked. read more

Matt the manager is the man! I believe it was his day off (Christmas) and the store was packed because Ralphs was closed. Matt worked the cash register and was very pleasant. read more

Zach is one of those employees that really seems to care about his job and the customers. When he greets you, it's not some idle "welcome to CVS" that he's mumbling blindly into the air. Zach looks to make eye contact and, when checking out, genuinely cares if you got the help you needed. He's always a pleasure to see read more

I've always had great experiences with the pharmacy at this CVS location....always! FAST, efficient, high quality customer service, very friendly. I'm especially grateful for the Pharmacist, Dr. Sara Janashvili. Her professionalism, kindness, knowledge, intelligence, and helpfulness are exemplary. She's very knowledgable about insurance as well. Also can't forget to mention wonderful Rodney! He's the sweetest, so caring, helpful, friendly, always smiling. In fact, I am so impressed with this location I actually called the CVS 1-800 # to express my gratitude and give these hardworking professionals rave reviews for being so awesome. Have to give credit where credit's due. Best CVS thanks to the best pharmacy staff! **as other customers have mentioned in reviews, Zach in the main store deserves many kudos too! Always welcomes customers when they walk in with a warm greeting and is fun, friendly, & professional at the register. He knows his stuff and is pleasant to interact with. I'm afraid I don't know the other store staff members by name, but they're all equally courteous, helpful, and fantastic too. read more