The employee who works the late night shift is very rude. My Boyfriend and I just stopped by to get some coffee, and he was literally serving someone but , when we got to the door, said that they were closed. I understand that they close temporarily in the middle of the night to take a break, clean, etc. But, he was very rude in the way he told us. And this isn't the first time that he was rude to me Another time he told me that they were out of small slurped cups when I tried to use my reward points. After I left, I watched him literally walk in the back and bring out the cups. He's accused me of trying to steal another day. The list goes on and on. I just now decided to say something because I'm really frustrated with this store. And, their rude employees.. Get it together 7/11 on Burbank Blvd. I will not be giving you my business ever again. read more

Look at your receipt & look at the change they give you. They love to give you the wrong change on cash transactions. They change their bag fee every other month. Up to .35 now. read more

Horrific location. Floors are dirty and unkept, employees are very unfriendly. I was yelled at for using a clearly marked restroom that had no sign designating it only for employees. To top it off: once you go inside the restroom there is storage in there NEXT TO THE TOILET. Like 1 foot next to it where lids for their big gulp and slurpees are stored. Literal microscopic particles from excrement are contaminating commonly used public goods. Seriously, do not visit this location unless these deficiencies are corrected. read more

Monster running this place. My 4 year old Really had to go to bathroom and the lady there didn't let us one, inspite of we buying stuff from her. We requested a few times. He ended up pooping his pants and cried a lot. How some people are heartless in this world. read more

This place sucks went to this place at 4:48 am today asked for a chicken tender the guy behind the register hands me my chicken tender bag upside down and it processed to fall on the dirty ass counter the he asked me what I want to do with it like dude it touched the counter you don't expect me to eat it right. He didn't give me no refund or a new tender. If you go here make sure not to go in the morning cuz that guy hates costumers I guess. read more

Of all the 7-Elevens around (and there are many) I like this one the best because the staff is so friendly, especially Malka and Gopi. Their cheerful personalities really make it a pleasure to shop there. They always have the same radio station in which plays mostly 80s pop music and I much prefer that to hearing hip hop/rap. read more

for the past month or so I've come into here every night for a sweet, tasty SLURPEE * Awesome Staff * Good Parking * Clean Store This location is also one of the only stores in the area I've seen that has the Pina Colada SLURPEE flavor As Well As the Coca-Cola & Cherry, so there's that, too However, w/ the 'Clean Store' comment, the store itself IS Clean & I see nothing wrong.. But the outside, off to the side (not even the 7-ELEVEN's fault) the neighboring gas station has trees/shrubs in between itself & the 7-Eleven that I see rats crawling through when I'm there most nights. ..As Long As it's not getting to the product(s), I don't really see it as too much of an issue.‍ Of all the 7-ELEVEN's I've ever been to, this is definitely one of the Better locations read more

I want to write about this store so that the husbands and boys of their women know, I came for my purchase, which was made online, one bottle of Sprite, 3 young boys work there who have absolutely no respect for women, they are very pushy and want to get to know you at a time when I don't it was interesting, they gave me a hard time for not giving me a bottle of Sprite, well that's absurd, they behaved terribly. I canceled at the end and left without my order! read more

"Purchase at your own risk" -exact quote from management. Three stars instead of one because there's a woman who works here who is amazing and deserves 5 stars all for herself. Otherwise, the motto of the management is "Purchase at your own risk, no refunds, no exchanges." Easy scam: Sell bad merchandise and blame the customers for buying it. read more

Great , I go to different 7-Eleven every day, i'm always getting burritos and Slurpees and hard-boiled eggs that are ready to eat and cheese string cheese read more

Cigarettes here are 30% percent more expensive at a nearby gas station , don't even want to talk about the poor service. Believe me one star it's more than enough I wish there is zero star because this what they own. read more

The staff and ownership need an extensive course on customer service. They treat everyone that walks in as a thief by the way literally stand and stare at you from row to row. They don't even fake it with a smile. It's as if they don't want your business and how dare I shop there. At the register, they don't ever greet you nor do they say thank you. By far the worst 711 in the valley. read more

Best place in the WORLD!! Do you know that 7 11 now has their own app and you scan for rewards and savings which is pretty cool. 7 11 has finally caught up with the times. I've been knowing the staff here since I was in my teens. They're always helpful and have a smile on their face. Since I've known them for a long time, we chat for quite some time. The store is always clean and coffee is always available. Which is a plus for all the coffee heads. read more

Besides the random homeless fools and the random yelling coming from the 7-eleven parking lot....from drunk retards in the middle of the night, Id say this 7-eleven is decently ran. The employees/owners can be cold, but I think that is just the way they are. It is well lit even at night and they did some remodeling recently so it looks a little better inside. Wish they would re-do the exterior because it looks outdated. A more modern front/face would enhance the streets appearance. It can get busy from time to time. The parking lot is enough, but can get crammed. At least they always have freshly brewed coffee and some pretty tasty snacks. Not that I eat here all the time, but every so often, I like to "shop" at 7-eleven.....lol. They have a lot of things one would need. It is like a mini-grocery store.....sometimes I get surprised when I go there in hopes that they have what I need......and they usually do. So if they dont have what I need, I get surprised. read more

7-Eleven - a car parked in front of the store - Convenience Stores Near Me - Encino, California

Always clean 7/11 has best hot chocolate anywhere (to me of course) Bought milk a couple times that expired before the date on it Pretty much typical 7/11 I like the staff they are always really nice to me read more

7-Eleven - a gas station at night - Convenience Stores Near Me - Encino, California

Now I know we are in a time of hardship, but lazy is lazy. I've been to other 7-11 store where the cashiers will not only get you a coffee but a fountain drink as well when asked. Especially when there are two employees and one customer. The lady behind the counter during the afternoon shift is just one of the lazy ones. And her comment of "I don't care about reviews" really made me want to leave this one. So here you go. Enjoy. read more

Coffee was warm not hot, coffee bar was dirty and also they don't take coffee rewards. They make you punch your phone and they don't do a discount. read more

Came here on Tuesday to get some lottery tickets, its close to home so very convenient. Small store, with small parking lot. Employees are friendly, and service was quick. They seem to have everything a bigger 7/11 would have. Its a bit hidden so keep a lookout near White Oak. Its not as busy as some other stores, so easy in and out for all your needs. read more

I am usually a fan of 7 eleven for their astounding selection of items and their usually wonderful and pleasant service. This particular store has the good service and courteous attendants but something caught my eye at the coffee table. The coffee was fresh and decently delicious but there was bread rolls out all over the counter. I don't see this as a safe practice since some of the coffee customers were able to just pick up a piece of sweet bread, sample it and then place it back on the pile. On a good note, The soda and beer cooler looked well stocked, clean and organized. The floors were clean and the overall condition of the store was in excellent condition. There were two male attendants taking care of the morning rush hour of coffee, cigarette and the munchies crowd and they did it with good spirits and expediency. I did notice that on the outside, there were 2 pay phones but no Red Box for movies, DVD's and games. The parking lot was ample and the location provides quick access to the freeway. read more

I asked the cashier if they had Colombian coffee and she said no and that they only had Brazilian and decaf. I poured a little of the Brazilian coffee in my cup to try it and it was cold. I told the cashier and she told me that she had just made it and to make sure to hold the lever a little longer before I, "start complaining." Horrible customer service. I then asked why they didn't have a batch of Colombian coffee ready and she said that they don't have to after a certain hour (it's 7pm) and they're not going to make one just because I want it, "who are you?". Someone needs to go undercover here and catch her being rude to customers. read more

This is sort of a smaller and hidden store. It's just passed white oak. The parking is actually ok, the way they planned it makes it super easy to get in and out. The store is dirty and the staff helpful and nice. Never had an issue here. They don't have a huge selection, but they have most of the popular items. Don't like coming here later in the evening, a weird crowd tends to hang out front and honestly it's just not worth the risk. read more

Just came across this old review and it may have happened years ago but wanted to point out that I wrote a complaint to 7/11 after this incident and they never responded. So customer service definitely doesn't mean much. Hope the guy has learned proper ways to deal with people. read more

Convenient, quick service. Isn't that what 7-11 is about? I've never had a problem here from anyone, fellow customer or staff. Then again, I don't hang around at 2AM looking to score drugs. I can walk to it, if I need to dig for a penny in my wallet the owner is nice enough to say, "don't worry" and sends me on my way. That's pretty good service if you ask me. read more

this place is very dirty and they are very rude! the coffee is never fresh and they check you bills over a twenty for an hour before they accept it to be real. WTF??? I go to the 7-11 on zelzah in encino which is out of my way. There is much cleaner and fresher coffee read more

This place is very dirty all around and the Customer service is bad. They look at you like if your about to rob the place or like u are doing some suspicious behavior . overall skip this convenience store they're so many other that will great u Kindly and not giving u bad looks. read more

7-Eleven has been around for years and years, and I have always appreciated having one nearby in the neighborhood. It seems like they always have so many things to choose from, and for the past little while now, they have started to come out with many of their own branded products and food items, which are surprisingly fresh and tasty. It's also nice knowing that they are not only open late, but 24 hours. I also have to say that their shelves are usually fully stocked and the fresh fruit usually does look fresh. However, I am giving this location 2-stars for several reasons. The place usually looks somewhat dirty, especially on the floor, back near the Slurpee's and the microwave where you get your own napkins for anything you want to eat. Also, while the staff is usually functional, they often have a cold and generally unfriendly personality. In addition, there have been times when I wanted coffee, but was told, "We are not having coffee for the rest of the evening." I"m a big stickler for cleanliness, especially in public establishments, and also for friendly service and being fully open when they say they're open (like having coffee around the clock, etc.). For these reasons, this location is a rather big disappointment when it comes to 7-Eleven's. Go elsewhere, my friend. read more

I would give ZERO if I could. CLEAN YOUR REFRESHMENT AREA!!! You're growing mildew! Don't be surprised if a health inspector shows up anytime soon because I probably called them. read more

So we are clear, this is the 7-11 next to the gas station on Burbank blv and White Oak. I found expired burritos in the fridge area, I showed it to one of the employees around 9:30 pm. He said yes, it says 6-19, I told him today is July 4th, why are you selling expired food, he turned around and dismissed me right away, I put the crap back, only paid for an iced coffee, I told the cashier, hey you're selling expired burritos, you can give your customers food poisoning, he said "thats bad, thanks for bringing to my attention, you can call my boss". I told him I dont want to do that shit, you just need to remove the expired, air filled burritos that can harm your customers, I could have ranted more but the dismissive conduct told me I would not get anywhere. I live 3 houses from this place, but I won't return strictly based off principle. And their store always smell like fucking BO or machine fumes, anyways, don't be fooled, the staff is shit, real talk. read more

This 7 11 is right next to my best friends pad and i stop by here at least 4 times. The guy at counter Sandip is very friendly. Always has a few good jokes to say. The chilli and cheese is very fresh along with fresh consiments. They are always stocked. Plenty of parking and convenient to the 101 fwy. read more

7-Eleven - the exterior of a convenience store at night - Convenience Stores Near Me - Encino, California

That 7-11 is the worst . I refuse to go in there . I went one time and he yelled At me for something and my grandson and I kinda laughed and ran . Never ever will I go there again!!!!! read more

It's my neighborhood 7-11. I come here often. I've never found it dirty, and the family who run it are friendly. Coffee, giant soft drinks -- all the things that I expect in a 7-11 are in order. read more

My house is a 5 minute walk AT MOST from this location of 7-11, yet id rather drive to a different location for my convenience store needs. The employees are rude, and the store always has a weird smell. There's another 7-11 less than a mile away, do yourself a favor and go to that one. read more

we used to come to this 7-Eleven for a very long time. they were always nice and friendly. the Store is always clean and filled with goodies and COFFEE. I definitely recommend this particular 7-Eleven store. read more