The employee who works here.. Anna is retarded and knows nothing about customer service or even trying to understand basic things someone is trying to tell her. My aunt went to the car wash and she accidentally went quickly through it instead of slowly going through, it was a mistake. She could not back up due to the guy behind us not backing up. We had no choice but to drive through and try to come back around, we knew the code would be invalid so My aunt asked me to go in and see if they could give another code, the dimwitted employee in there .. Ana was rude right off the bat acting like an illiterate that can't understand when someone is trying to tell her what happened. I was polite with her and she was disrespectful. A place with proper customer service would have looked at the car, saw it was dry and gave another code. This weirdo didn't want to hear anything, she was standing there shaking her head and no matter how many times I explained she did not even try to use her small brain to understand what the situation was. So I gave up and my aunt came in to explain the situation and get another code..her money for the car wash went to waste. She stood there for 5 min trying to reason with this lady to no avail - only to hear that "I don't know what you ppl did, but our car wash is working fine" we never said the car wash wasn't working - try to learn English and UNDERSTAND what happened like we were trying to explain to your slow ass. You deserve to be fired in all honesty. read more

The "car wash" doesn't work. It took my money and spritzed water on my car. My car was left with visible dirty and pollen still on it after the so-called wash. read more

5 stars for the morning car wash, gas, and staff. I always make sure I come here early in the morning because the afternoon gees busy and there are long wait times. I mostly come here for the car wash because it's fast and efficient. The prices are $7, $9, or $11 depending on which one you get. I usually get the middle one which includes a wax glaze. They always have great deal on drinks and baked good as well and a good place to buy lottery tickets. I like that you can do everything all at once. read more

ampm - Car wash - Convenience Stores Near Me - Reseda, California

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I stopped by this Arco gas station to try out their touchless car wash. I got some oversprayed from someone sprinkler or when they were watering so I wanted to get that cleaned up before it left water spots. This gas station is pretty small and the car wash itself is pretty small too. I didn't trust paying at the machine so I went inside the Arco to pay. I got the basic wash because my car already ceramic coated and I just wanted a simple wash. I usually go to another touchless car wash on Sherman Way and Sepulveda because you buy 3 washes and get 3 free so the deal is better. I also think their system is a little faster even though this location seem to be using the same technology. The difference with this location is that the blower moves on its own for you and do a backward/forward pass. It doesn't completely dry your car but I like that concept instead of you driving through the dryer yourself. Keep in mind that if you have thick mud, bug guts, bird dropping and etc then it won't completely remove that because you'll need a hand wash for that. The pump station also look very outdated so I don't ever see myself getting has here. read more

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If you're looking for the warmest cold drinks in town look no further than this Arco. Not only are you able to find warm iced tea cans because the refrigerator temperature is kept up so high but you're also able to find lukewarm beer! Great job guys! A+ read more

I've been to a lot of drive through car washes & this one is pretty cool. I chose the fanciest option ($11). It sprayed underneath the car as I slowly drove in. There are no brushes but it did a good job of cleaning my dirty car. I don't like car washes without dryers. This one has a good dryer (I don't see any spots on my windows!) & it, uniquely, drys while you keep your car in park (so you don't have to worry about how fast or slow to go thru the dryer). read more

I would give a zero star if there was one. one of the worst place to get the car washed. I'm a fan of touchfree car washes. I thought this is better than the two others I used in the valley, but NO. When i used the facility in August (the works wash) , i noticed that the double presoak pass didnt work properly. It only did a single pass. I raised the concern with the staff. I again used the facility 3 weeks later (works wash) and this time the presoak did 2 passes but there wasn't any soap spraying in the second pass. This time I wanted to talk to the manager and I was treated badly by the staff. One of the staff was very rude and he gave me a visiting card to contact the manager after I insisted to speak to the manager. However after multiple attempts I was not able to talk to a manager. I have lodged a complaint with the BAR. They have advised me to take the matter up with BBB and Small claims court. I do have all the evidence to show the issues with the wash. read more

My debit card was charged for a car wash. When I pulled up to the wash, it had cones in front of it. They then told me it wasn't working. Asked for my $$$ back and they said they couldn't do it because I used debit. If these stupid mother******s told me that before they charged me, I would have went somewhere else. This place is a dishonest piece of s***, and I'm NEVER going there again!!!!!!! So f*****n pissed right now read more

Okay.... So this place is not open 24-7.... Gas is open 24-7 but the inside closes early not sure what time but when I went at 1230... all doors were locked and guy inside ignored me... So I guess 7-11 it will be from now on across the street... read more

ampm - Entrance - Convenience Stores Near Me - Reseda, California

These are the jankiest, crappiest pumps I've ever had to use. The last time I was there 2 employees refused to assist me until I after I tried to pump the gas myself 3 times. I hadn't had this issue ever or anywhere else. Today, my mom went there and paid $30 cash for gas only for the pump to stop working at $14 and change. She informed the employee of the issue. He mumbled something and made a motion so as to try again. She did, still no gas. He asked her to try another pump. Still no gas. At this point she asked him to refund the balance and went another gas station. I normally go to Ralph's gas station in Woodland Hills on Topanga and Ventura, and experiences like these are a reminder why. read more

Worst Service Ever! I filled up the gas and request a car wash, the ticket never printed the code for the carwash, so I went inside and notice the long line, I wait for my turn and run out of time, I request to cancel the car wash because I didn't only lose my time online, but also there was a lot of other cars in front of me at that point. He said that he can not refund any money, and then try to help someone else. He was very disrespectful and yelling at me, When I complain to the manager he just told me to come back other day. and the cashier named MO told me that one unhappy customer doesn't make any change. Well, will see read more

Stopped by for a car wash and what a waste of $7 - the machine didn't even use any soap all it did was spray water and then rinse it off and dry. Horrible, what a scam! read more

Man Hari is the man!! Gave me free 3 pack of cookies, 2 donuts, and hotdog for free cause he saw I was hungry and the ampm rewards app wasn't working!! read more

If I could give 0 stars i would. Worse service ever , asked from 3 workers there help with the air pump machine , I was willing even to pay , they were rude and didnt want to help at all , you could cry for help they won't help... seriously with that bad attiude is better to give your money to the next gas station on lindley....just few miles ahead. read more

Let's just say, I wouldn't recommend it, if you are in a hurry like I was, you'll get horrible maybe worse service at that location on Saticoy in Reseda. Try not to go there! If you ask them for help, they will ignore you and possibly call you stupid! read more

These owners are rude and deliver very slow customer service. They don't know how to manage crowds and allow a long line of people to gather resulting in aggravated customers. First time here and never returning. They don't put signs up explaining that their debit machines are nonfunctional at the pump either. The indoor machine couldn't read ny chip either. Awful communication and horrible demeanor. read more

It is ok. I stop here every now and then for gas (I gave up on their car wash long time ago). If you are in a rush, you may want to take it easy since they can get very slow sometime. As I wrote, it is ok. read more

This place is very slow and there is no f#^*ng sign that would let you know that is cash only . After waiting for too long then you cannot get your wash simply because is cash only and you were not advise in advance. You go in to pay for your wash and now you have to deal with this ignorant cashiers . A disaster " NO GOOD CUSTOMER SERVICE AT ALL " This place sucks badly . read more

Came in here for my favorite crushed ice. Also got some juce and water. had to pay $1 extra just to use my credit card which honestly feels like a huge ripoff. But the place was pretty ok and the staff members were friendly. read more

I had the same shock as Glenda when I stopped in for a car wash. A dollar to use credit card? your need to make a buck cost you any money I might think of spending in the future. You guys are cheap cheap cheap but I'm cheaper... So I win this one. No wonder the other local station with a car wash is always mobbed while yours is not. Guy at counter is very nice and polite. Store and station is clean. So sad. read more

I love this Arco. The people who work their do remember me and are always friendly. The gas is always cheapest that anything else around where I live so it saves me a bit each time I fill up. Haven't had any problems with it being busy; there's always like 2-4 pumps open. read more

Cheapest and most competitive rates around ! Haven't stepped into the AM/PM store much so can't really say what I think about that. Until I do though... the gas prices get my vote read more

Well, I went back again after calling and being assured that the previous issue was fixed. They flat out lied, still not fixed. I would not use this car wash. It would be awesome if it dried the left side of your car, but it only does the right side. If anybody knows of another one of these systems in the area please let me know. I'm sure they work amazing if the people running the business cared. read more

Finally! A Touch Free car wash that is worth the money. I usually pay 20$+ dollars for a hand wash because I dislike putting my car through the high-spinning brushes you'd find at a regular car wash. This is the best way to keep your paint shinning like new. And best of all open 24hrs! read more

This gas station sucks, they rip you off on propane tanks and on top of that their rude about it, every single time I go they're rude but today I had enough they were just too rude. I've never wrote a review before but this place deserves to get shut down. read more

This is my neighborhood Corner store/gas station sometimes twice a day with the kind of work I do. The crew is fantastic and attentive. I left my brand new latter I had pulled from my trunk when clearing it out at the gas pump. I went back two days later and the crew and owner had found it and save it for me. These guys have a super clean store and excellent priced gas you need to check it out. read more

I come here very often. Their carwash was incredibly the best and fast and easy and it's worth every penny. They got the very cleanest and the neatest store in the valley and their restroom are always very clean and tidy. They got very good staff, always friendly and nice with welcoming smile in terms of the service. I definitely recommend this place for the gas, carwash and for convenient store. read more

Do NOT come here!!!! They are charging you a dollar if you use any major credit cards for GAS plus .39 FEE. UNBELIEVABLE! !! ONLY THIS Location is CHARGING EXTRA $1.00 for using any credit cards!! Rip off!!!!! read more

Waste of time and waste of money paid 7 bucks for a car wash I was better off throwing water balloons at it. They don't even have scrubbers on their machines read more

Slowest at-the-pump debit card authorization I've ever experienced in 15 years of driving. So annoying.

Cheap gas, clean bathroom, horribly spotty car wash. Bird poop still on my car hood after going through. Not happy with car wash at all.

Maybe I'm a wierdo but low-rent indie type gas stations get me really excited, and this one used to be Gas Club. When they made it an ARCO I almost lost it- was driving by the place every day screaming "ARCO, fuck yourself!" really carrying on. When I met the AM/PM team, though, I sang a different turn. They are super organized, get you in and out of line fast and have great coffee. The guys are always available to deal with any pump issues and have your back if a panhandler hassles you. I rely on these guys, I just wish they'd get more donuts. This is my main gas station in the West Valley and if I need a sleaze fix I go to Petrol X on Van Owen, but Arco won me over (within a week) - great team of guys! read more

This is my favorite gas station they installed a brand new car wash it's awesome Best Car wash in Reseda and best customer service in the town very clean gas station bathroom is always clean I love this place thank you I forgot something the propane gas is really cheap price read more

I think I just got ripped off at the Arco at 19304 Saticoy St. in Reseda, CA. I paid $2 @ $3.77 per gallon, and pumped it into a plastic 2 gallon container. What I ended up with was obviously far less than the .51 gallon that the pump read - more like a third of a gallon. I was told the "boss" was unavailable, and the guy at the counter said he couldn't do anything about it. I've had trouble with this station before it became an Arco too. There was one time a few years back that I managed to get almost 15 gallons into my pickup's 12 gallon tank. I was in a hurry, so I didn't make a fuss about it. I think it was called Gas Club back then. This is the closest gas station to my house, but I won't be buying gas there anymore because I can't trust the pumps (or "the boss") to give me all that I pay for. The good prices don't mean anything if the pumps are rigged. read more

I stopped at this place because I needed some gas and the prices seemed low, but mostly, I needed a bathroom desperately! It must have been the coffee... Anyway, the bathroom was inside the store so I went in and asked to use the restroom, the cashier guy was nice and pointed it out. I went inside and couldn't believe, it was actually clean and even smelled clean! I always try to avoid being in a situation where I have to use a gas station bathroom, thy're usually disgusting and dirty. This one had TP, soap, paper towels and it was clean, amazing! I commented to the cashier how nice and clean the bathroom was and he was smiling ear to ear and being proud, he said they always keep it clean, etc... Well, now I know I don't have to hold it in next time I go down Tampa. read more

Best gas station !!! The cheapest, very nice store ! But most importantly it's really cheap !!!!

Had to get some gas before work. Place looks like it got remodel and looks really good and neat. Overall I had a good experience over here .

Scammers ???? 12/11/15 620sh pm First , aside from getting no options with payment -- just debit card on any and each transaction which charges you 35 cents , no clear signs that's what they SCAM you for . Second and DISTURBING scam was ---- I tried to use my debit card on pump and nothing was happening . I went inside to pay with my card (charge $20.35) and when I lifted the gas pump without even putting the nozzle in the tank ? The display meter for gallons and amount gradually kept going to 44 cents . I observed that for a minute and finally put the nozzle on the ground . I went inside and got an employee to look at it .... He said it's the last registered transaction from that pump before me . I said " are you kidding ? Nobody pumps that tiny amount of gas and meters don't start rolling . " I went inside and asked for a refund because I felt being scammed . The employee stated I won't get charge . That's a double scammer place.... caught them red handed ???? read more

I have been coming to this gas station for years and have finally had enough. Issues just keep adding up and I'm fed up. Because it is an AMPM, it is policy of debit or cash and since they put in the new debit machines inside, my debit card suddenly no longer works, yet it still works at the pump and everywhere else I go, but not in store, so I'm forced to either use cash or pay extra fees to use my credit card, which is another issue. If I remember correctly, it is illegal for customers to pass on credit card fees to the customer, yet this place will charge you a $1 just to use the credit card, as well as an addition fee per gallon. And now, I go over to fill up a propane tank, it's 7:40pm and when I went inside to pay for it the attendant looks at me like I'm bothering him and you can tell he's looking for a way to get out of the sale and he tells me I'd have to pay more to exchange because they don't do refill. I asked him what he was talking about because I always take my tank there to fill up at their machine and he responds with "oh, well, we stop at 7:30 on refills." Hmm... it's 7:40 right now, that a pretty convenient time to stop when that information is not posted anywhere else on the property. Ever since Arco took over this gas station is has gone further and further down hill and now, even though I live nearby, I will make sure to go out of my way to never go there ever again. (And it seems I'm not the only one while looking at these other reviews.) read more