The rudest most unhelpful staff are found here. If want to be disrespected, lied to and generally treated poorly, go ahead and waste your time and money. read more

Nice pharmacy! But there are occasions when there's not enough staff behind the counter, and the lines are long!

The pharmacy here is an fn mess, nothing is ever in stock. When they say your prescription is ready...IT ISN'T, J just love wasting 30 min of my fn day waiting g for something that I was told was ready. read more

Manager works really hard to help the store look good. She tries her best and goes home really late.

On Sunday, 11/21, I went to this CVS to pick up a prescription. The good part is that the pharmacy experience was positive. However, the woman in line behind me had a dog on a leash. No, it was not a service dog, it was one of those little dogs. Dogs in a pharmacy? Gross. The dog was sniffing everything. Now, would you want to pick up some eye ointment, bandaids or vitamins after a dog had sniffed them? Talk about disgusting and unsanitary! I spoke with a very helpful store employee, Carolyn, who was acting for the Manager. I explained my concerns. She was very sympathetic but said there is nothing they can do. CVS employees can't ask people with dogs if their dogs are service dogs. CVS can't put a sign out front saying only service dogs are allowed. I will be reporting this to the local Board of Health. And needless to say, I will be taking my business elsewhere. read more

* Helpful, friendly, intelligent employees * Easy to print pix wirelessly from smartphone * Clean store * Ample free parking * Great location * Coupon joy! read more

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I would like to give a shout out to the employees of this cvs and cvs pharmacy who have done a tremendous job providing the town of needham with a place to get your meds and other essentials during this pandemic. I truly appreciate their upbeat attitude especially the older gentleman who works at the register. Thank you! read more

Friday, December 21. 7:50pm. I have been on hold with CVS Pharmacy on the corner of Great Plain Ave and Highland Ave for 1hr2mins. They won't pick up! How is this acceptable?! I have a sick child who needs a script filled. When I call (on a separate phone) and press a prompt for something other than the pharmacy, they picked up and they told me "yea, there's 15 calls on hold and they're just not picking up because we have lines down the aisle". There is nothing I can do but I am a worried and frustrated mom - this close to Christmas - SMH. read more

AVOID THIS CVS!!! Horrible service!!! Even for CVS which is pretty well known for poor customer service, this location takes the cake. The cashiers at the pharmacy didn't know how to ring up my items. I was over charger on several 'sale' items. The items I purchased that were on sale rung up with the normal price. And to top it off, she was rude when I questioned why items were not being ring up correctly. From here on I'll be taking my business to Walgreens. Not worth the aggravation & there are other businesses that appreciate and treat their customers nice. read more

Interesting CVS store in Needham. This one looks small, yet is actually very large and had 2 entrances and exits (which I find extremely convenient). The parking lot issue has gotten better, as less businesses are allowed to use the parking lot now (great move by the Town of Needham! This lot used to be a disaster!). And the business of the store has gone down. Lately I haven't even seen a line at the pharmacy. My visit to the Needham CVS was great, in fact they ALWAYS are great (except for the minor parking problem that used to exist). Everything I was purchasing (mostly food), was all on sale and the store was immaculate. Plus, they have convenient quick food up front by the Great Plain Ave entrance as well as a full photo department. There are 2 sets of registers, both had no line, and 2 entrances (one leading out to busy Great Plain Avenue and the other to the parking lot on Lincoln Street). Convenient access for Needham Center foot traffic as well as for those who use cars. The layout of the store is normal, everything being in a predictable spot. Highly suggested if you can't make it over to Walgreens, the largest drug store in Needham, or need something in a pinch. read more

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There is always a wait. The person who takes the prescriptions does not give all required information at the time. The staff is not friendly and airs the stores dirty laundry publicly. The staff seems annoyed at doing their jobs, and requests are often met with snide comments. If it wasn't in the center of town, I would not use it. I'm switching to Walgreens. read more

Misery all over. Miserable people hating their jobs, hating their lives (and openly talking about it in front of customers), and probably hating you - the costumer. Miserable service all around. I'll drive a few extra miles to never go there again. read more

I have had numerous issues with this pharmacy in the few months I have been using it. They have given me fewer pills than the bottle said, causing me to have to go ask them were the rest of the prescription I have paid for is. Additionally they continue to switch one of my prescriptions for the generic even though I have repeatedly had the doctor send them the prescriptions saying they cannot switch it for generic. The generic version causes negative side effects, and tonight when I once again went for my refill was informed they'd switched it to save me money and my doctor had okay ed that. Which they haven't. They were incredibly unhelpful and ignored all my requests for them to look up the previous prescription fills to show how I was not to have generic subs titted but was told I'd have to call my doctor and have them once again send them another copy of the prescription refusing substitutions. even though we've done this repeatedly. I've had enough of trying to get my correct meds and the correct quantity's from them and am switching my prescription somewhere else. read more