Kudos and many thanks to the CVS Pharmacy at this location! Today I received an incorrect quantity…read moreto my prescription and was overbilled my co-pay which I unfortunately didn't realize until I got home late. I called (grumpy) and explained my situation at 8:54pm to the pharmacist on the phone, which was just 6 minutes before the pharmacy closes. He told me he would have to sort it out in the morning because they were closing up. 30 minutes later, at 9:25pm (or 25 minutes after their pharmacy area had closed) the pharmacist called me back! Not only has he figured out the billing mistake and the health insurance mixup and the issue with quantity, but he's ordered a refund and set aside the right amount needed to complete my prescription. They are ready and waiting for me. Staying late, dealing with my headache after hours... and then calling me, explaining what happened, and fixing the problem to make right a wrong... that's REAL customer service! Thank you!

Worst CVS I have been to. Everything is locked up and staff is unfriendly. An experience I had a…read morefew months ago was a security guy stopping me at the door and asking to see my receipt for the two Celsius and pack of protein bars I had bought. When I said I didn't have it (the self checkout machine didn't print it, but I had paid), he said I couldn't leave until he saw proof of purchase. He walked me back over to self checkout and got another staff member, who at first tried to make me pay again for the items I had already purchased. When I told him that, he went through the machine history and reprinted it. Meanwhile the security guard told me "be patient princess", which I found incredibly condescending. I would recommend any poc especially to stay away from this store.

Responsive to their customers. Ready to help and answers phone calls. Delivery service is…read moreexcellent. They are the best .

Has a neighborhood non corporate feel. People are very nice. Occasionally they don't have something…read morein stock but they always special order. But they do have LOTS OF stuff!

* Helpful, friendly, intelligent employees * Easy to print…read morepix wirelessly from smartphone * Clean store * Ample free parking * Great location * Coupon joy!

The rudest most unhelpful staff are found here. If want to be disrespected, lied to and generally…read moretreated poorly, go ahead and waste your time and money.

The pharmacy is closed on random days. For instance they were closed yesterday (Saturday)…read more They're never open Sundays. Odds are they will be closed tomorrow (Labor Day). So anyone who needs medicine is out of luck. This is the definition of unreliable!

This Walgreens location is a convenient and reliable stop for everyday essentials. Whether you're…read morepicking up a prescription, grabbing household items, or doing a quick snack run, it's an easy one-stop shop in the area. The store is generally well-organized, with clearly labeled aisles and a clean layout that makes it simple to find what you need. The pharmacy team is typically efficient and helpful, answering questions and keeping the pickup process moving smoothly even during busier hours. Beyond prescriptions, the store carries a solid selection of over-the-counter medications, beauty products, basic groceries, seasonal items, and personal care essentials. The checkout lines can occasionally get busy, but staff usually work to keep things moving. Overall, this Walgreens location is dependable and convenient, especially useful for quick errands or last-minute needs.

We have used this CVS for the last 20+ years.........ALWAYS a hiccup...always! Candy on sale …read more.. but, not that one - the one advertised, prescription ready in an hour...it was sent back because you didn't pick it up within 14 DAYS, it will be ready for pick up in an hour except that hour we're closed...we'll order that for you and call when we're ready...days go by as does your reputation! Half of the sales staff don;t speak clear English...one has to ask for a supervisor then, it's a coin toss...oops, sorry wrong coin.

i get my medications and refills pretty fast i realy have no problems there it can get busy in…read moregenral most staff are polite they take the time if you have any other questions call backs are less then a hour covid shots and other vacines are in stock most time pharmcys deal with so many things cop payments rude custmers the place is clean no clutter nothing blocking areas all in all it works for me and realy no problems. NEWTON HIGHLANDS EDDY/ JESSICA

The pharmacist is one of the greatest of all time. Nicholas really puts on his best work here. I…read morereally enjoy going there when he is there. He always goes beyond for everyone and might I say, he's the greatest immunizer of all time. He's charming, funny, and everything a human should be. I think the world is better off with him around, a very special and distinct person.

Improperly staff at pharmacy counter. I am standing 1 minutes in a line that is more than 12…read morepeople now... One person working, inefficient process even with multiple people working there... quest should allow people to independently can in and facial scan if needed, see prescriptions , pay on line and then only have clerk verify person, payment and hand over prescriptions... a joke .. Walgreens down the street better service... and this town has 2 CVS's ... one as bad as the other...CVS corporate must be bunch of losers not promoting operational efficiency.

This CVS in West Newton has a sensational employee in young Max. He is smart, extraordinarily…read morepersonable and always extremely helpful.

Max (the pharmacy tech) made our experience A+…read more We are so grateful we found this particular CVS! Thank you thank you thank you!

NO PROBLEMS i get my Rx have waite short time just like…read moreany other Rx my questionsa got anwered no one is rude co pay ments are ok no biggy but store workers are loud they dont stop talking to each other from each aile women at register need stop talking so loud in spanish back forth not enough peopel at the reqisters ASHLEY

The store itself is big, and clean. There is a big parking lot and it's right next to Whole Foods…read moreand a gas station which makes doing all your errands at once easy. The pharmacy is ok- the line is often very long. They are nice but it typically has not been a quick in and out experience for me.

Came back on a better day, the pharmacist definitely tries to work as fast as she can, I think her…read morename is Rita. She is courteous to customers and gives accurate waiting times. I guess you have to keep in mind that this CVS is quite popular. Some of the pharmacy cashiers have no experience working with customers. They seem young and inexperienced. Otherwise one of the better CVS around. I've been to a lot near the area.

" worst RX in America " This RX is the worst in America …read more RX means pharmacy for those that don't know . It is terrible , they lack empathy and basic humanity. They are lazy . To get answer to a question is like pulling teeth . They messed up my RX as well . It was difficult to get it correct without my doctor being on stand by . This is the low bar of pharmacies , unfortunately. I live close so it really is unfortunate.

The pharmacy does not answer your call no matter how long you are on hold. Even the call from the…read moreNorwood pharmacist to Needham wasn't answered. They cause alot of grief!! It is even difficult to get a supervisor on the phone!

I brought a prescription in to be filled at 7:30 PM and asked to wait for it. I was told by a smug…read moreand rude pharmacist that they don't "do" prescriptions to wait and that I would have to return at 8:30 PM or before the store closed at 9 PM. I took the prescription over to Walgreens and they filled it in five minutes. I won't waste my time giving business to CVS any further in the future.