The pharmacy is closed on random days. For instance they were closed yesterday (Saturday). They're never open Sundays. Odds are they will be closed tomorrow (Labor Day). So anyone who needs medicine is out of luck. This is the definition of unreliable! read more

This Walgreens location is a convenient and reliable stop for everyday essentials. Whether you're picking up a prescription, grabbing household items, or doing a quick snack run, it's an easy one-stop shop in the area. The store is generally well-organized, with clearly labeled aisles and a clean layout that makes it simple to find what you need. The pharmacy team is typically efficient and helpful, answering questions and keeping the pickup process moving smoothly even during busier hours. Beyond prescriptions, the store carries a solid selection of over-the-counter medications, beauty products, basic groceries, seasonal items, and personal care essentials. The checkout lines can occasionally get busy, but staff usually work to keep things moving. Overall, this Walgreens location is dependable and convenient, especially useful for quick errands or last-minute needs. read more

Walgreens - Drugstores Near Me - Needham, Massachusetts

My medication was delayed for more than a month because I was initially told that it was out of stock and would need to be ordered. After waiting more than a month, I went to Walgreens to pick it up, only to be told by a pharmacist that my insurance did not cover that specific type of medication and that they did not have it available. I was asked to wait while she looked into the situation. I waited for more than 30 minutes and then politely asked if she could contact a nearby CVS to see whether they had the medication in stock. After another 30+ minutes, I went back to ask about the status. Instead of receiving assistance, the pharmacist became extremely rude and started yelling at me, saying that no one at CVS was answering the phone and that she had already been helping me. The situation escalated, and I raised my voice as well. She then accused me of yelling at her and told me, "Go away!" I found this behavior completely unacceptable and unprofessional, especially from a healthcare professional dealing with a customer who had already been waiting more than a month for necessary medication. Fortunately, another pharmacist at the same Walgreens was extremely helpful. He was able to find an alternative medication for me right away and treated me with professionalism and respect. I later contacted the Walgreens manager and filed a complaint. I also suggested that management review the store's security footage to understand what happened. The manager apologized, which I appreciated. Walgreens in Needham: I hope you will take this complaint seriously and provide appropriate professional and customer-service training to this pharmacist. No customer should be treated this way, particularly when they are already dealing with the stress and frustration of obtaining their medication. I sincerely hope this experience is addressed so that other customers do not have to go through the same kind of toxic and disrespectful customer service. read more

Had a 3:20 appt for Covid and flu shot. It is 4pm and still waiting. Avoid this store for flu shots. read more

Walgreens - Flu clinic - Drugstores Near Me - Needham, Massachusetts

Abysmal. They actually asked whether I needed my prescription right away. As if a physician would write it under any other circumstances! I asked if I could permanently include a customer preference as needing every prescription right away. Hell no! read more

The pharmacist and the administrator at the pharmacy here at Walgreens in Needham are completely incompetent. My friend has been inside there for 40 minutes waiting for a prescription that was supposedly already done, she had surgery today, and they are total morons. CVS is so so so much better, do not go here! read more

Incompetent pharmacy. Either under staffed or just not competent employees. Use CVS.

Rude and incompetent pharmacist. Very poor communication skills. CVS has my business from now on. read more

Completely and utterly abysmal. This was a not terrific pharmacy a year ago that somehow managed to become substantially worse. As I sit here waiting "for 30 minutes" for a prescription I called and confirmed was ready, there is a line 10 (*ten*, no hyperbole, wait, make that 11) hopeless souls of Needham waiting to talk to the person behind the counter who is absolutely bereft of any ability to make anything, at all, happen. I already transferred my prescriptions to the local CVS but the numskulls here have already "filled" it (despite it not being ready), so I'm stuck. Maybe I'll update in an hour, when I'm still waiting in this $&%!ing line. read more

Had two scheduled appointments for shingle shots for my wife and I. The system scheduled us for 1:30pm and 2:00pm. We got to Walgreens in Needham at 1:20pm answered all the questions verbally that we completed online and then had to complete the same form manually. That is a joke in itself. The issue we had is that we were informed that even though we had an appointment that the pharmacist has a 1/2 hour break and would only do the 1:30 appointment and would cancel the 2pm so I had to come back later. She wouldn't do us both at 1:30 or slide her break 5 minutes to accommodate us. Time for a new pharmacy! read more

Awful. They are incompetent, make mistakes and lack inventory. Last week, Lahey Hospital sent them 2 prescriptions to fill for us. We arrived there about 90 minutes after it was sent. Nothing was ready. The pharmacist was out of one drug so they called the other Walgreens to inquire if they had it. They were put on hold for over 10 minutes. This is wrong. We purchased one of the prescriptions and went to CVS across the street to get the other. They filled it within 15 minutes. By the way, the prescription that Walgreens sold us had different dosage instructions than given by the physician. Bad error on their part. In summary, it makes NO SENSE to order prescriptions from Walgreens in Needham. Besides making errors and being incompetent, CVS is a better option because if the CVS in Highland Street does not have it then you can visit the CVS 2 miles down the road next to Traders Joes versus traveling all over Boston for another Walgreens. read more

After the rather good Walgreens in our town closed, my prescriptions were transferred to Walgreens in Needham MA. This place deserves ZERO stars. The store is filthy, service at the pharmacy is abysmal (20-30 minute lines to pick up "ready" scripts and rude cashiers), and they never answer the phone. If you try to call, hold times are routinely between 30-45 minutes and the phone lines are frequently out of service. The ladies' room is a disgusting pit that looks like it has never been cleaned. No hand towels or paper, waste cans are overflowing, and floor is sticky. This is no way to run a business, especially a drugstore, and whoever manages this place should be ashamed. But feedback falls on deaf ears and no one in charge seems to care. As of today, our family's prescriptions and business are being transferred to the neighborhood CVS. read more

I don't know if it is just this Walgreens or all Walgreens, but they are TERRIBLE. Every time I come in to have a prescription filled there is "something" to deal with. Every prescription feels like it's their first one. This is how I imagine it would be if 7-eleven started offering pharmacy services. read more

I have low expectations for customer service in a Walgreens, yet this location somehow falls even further below any standards. Both employees this morning were wearing their masks below their noses, and I had to go find an employee to help me at the photo counter after waiting 20 minutes after my pickup time. read more

I have had great luck at Walgreens. Sandy is fantastic. Jovani does a great job at the window. Recently, I as very concerned about getting a prescription that I would need the day after it became available as I was traveling. I spoke to Mark and asked what I could do on my end to help ensure I would get it. I followed his suggestion and, sure enough, I got my prescription on time and was able to go on my trip! I think, in general, that the big brand pharmacies over work their employees and that it is easy for them to loose sight of the fact that they are helping sick people. That IS NOT the case at Walgreens on Highland. They genuinely care! read more

They reduced the open hours of the pharmacy so this store is more like a convenient store and less pharmacy. They just shut the windows and escape with no notice even if you are picking up other valued added items to pay for. So when you go to check out the pharmacy in the back is already closed. Other times they blame inventory levels. If you have my script with multiple refills you have an order in the system and your basic computer should keep par levels and safety stock to insure the order is filled properly down the road with plenty of lead time built in. However, somehow they still run out and tell you to come back because they need to order it again. No drive through either. read more

My husband, my dad, and I all placed photo orders on Columbus Day to take advantage of a special promo that was being run. To avoid having 3 people go to the store, I was listed as the pickup person for my dad and husband. The store refused to complete the order saying that it was only 1 promo per household. I offered to cancel my husband's order, since we do in fact live in the same household (although this was not actually listed in any fine print so I am not sure it was even true). However, Michelle said she would only make 1. I cancelled all of them and I am getting them filled at another Walgreens without any issue. Won't be back here, and will go to CVS for future photo needs. read more

Pharmacy staff much more pleasant & helpful than at either of the 2 CVS pharmacies in Needham.

I've shopped at this store a decent amount of times, and it has always been a bit more pleasant than either of the CVS locations. It's in an easier to get to location, with entrances to the parking lot on both Highland Ave and Pickering Street. They redid the parking lot a few years ago, and made it smooth (like it should have always been). Previously, it was like a roller coaster of bumps, so it's definitely a great improvement and one of the only stores in Needham Center with their own lot. So that's always pleasant and a charge from the high congestion throughout Needham typically. For the store, it's large and always has a full stock of clearance (my favorite aisle). Very organized and well stocked too. The staff and management team here are the best. Seriously, whenever I have a problem with anything, a coupon, Balance Rewards, finding an item, or even more intricate scenarios they always kindly fix the problem so that the customer is satisfied and happy, and aren't rude like many other Walgreens. One thing I do like is that in general, there aren't many CVS stores that I go to that have all sorts of different policies with coupons, rainchecks and other sale issues. Walgreens on the other hand has different policies in each store it seems! So with all that said, I'm always very happy leaving here, which makes the trip to Needham always worthwhile when I'm hunting around for good deals at Walgreens. Photo department is also pretty good... they always have decent prices on photos and seem to be more accurate than CVS. I've printed Christmas cards here multiple times and they have always come out perfectly. They also actually have an employee at the Photo Department, rather than a few cashiers trying to juggle the photo area too, which is pleasant in comparison to CVS where the cashiers run the photo department and front end (which is ridiculous.... as much as I love CVS too!). Depending on the deals, CVS may be better for certain items, but in general this is my favorite pharmacy in Needham due to the convenience, size, and constant amazing service. 5 stars. read more

Excellent Walgreens exceptional pharmacy service Natick as good as Needham. The points u earn are worth it I love Walgreens