They Did It Again My son and I will be traveling and we had the same perscription for anti-malaria meds. When I got them home I noticed that his pills weren't the same as mine although they had the same pill description on the container. I took them back. Yep, they had given him the wrong pill. How do you fill two identical perscriptions at the same time and give one person different pills? Beyond incompetent. I'm glad that I didn't discover their mistake once we were in the rain forest. read more

This review is for the pharmacy only. I live around the corner and they've consistently messed up my prescription for the last few months since I've switched to them. I keep getting robo-calls saying my medication is ready, going in to wait in the abnormally slow line, and then being told they can't find me/can't find my prescription/don't have the medication in stock. It takes about two visits spaced a day apart each month to pick up my scripts, which gets annoying and time-consuming. I've switched to the online pharmacy NuRX for my birth control, which has worked really well, and I'm on the look-out for a new local pharmacy for the remaining script I use CVS to fill. read more

My prescription was sent 2:30 PM yesterday but when I got there 6:20 I was told that there was none. After 5 min searching in computer the elder lady said ok she found it. It was done around 7:00. I asked about another prescription. While I was getting a coupon which took me 5 second the lady told me to wait so that she could serve the next one. It was now 7:10. I said it would take me k my 5 second and I need to leave as I have two kids in the car. The elder lady Mynmar (spelling may not be correct) refused to serve me. So it is about 50 min in the store for a prescription that should have been done between 2:30 and 6:00. And the lady refused to wait for 5 sec for me to finish what I need and kept me waiting while I was protesting for being forced to give up my turn to the next man in line. read more

Wow I wish I saw some of the complaint much earlier. I just had very similar experience. I made an appointment with MinuteClinic. I came on time but had to wait. While I was waiting at one of the chair outside the clinic, an asian old woman with white hair rudely "ordered" me to move my chair back. I didnt wanna argue with her but expressed my disgust to her attitude. Not only I didn't move her precious chair, it's so rude to blame and get upset with random customers like that. I haven't been to this store maybe a year or so. I glared at her and she still tried to expresse some arrogant attitudes toward me. Then the minuteclinic nurse came out. Out of my surprise, she told me to go to sunnyvale location because she ran out of the test I wanted, and that she wouldnt know when it would be available, and she apologized that someone didnt update the availability online. She sounds sincerely. But I felt like someone should have called me ahead!!! Now that I read about others' reviews, I seriously think that something is not good about the management and employees's training here. So many many ones with rude, terrible and arrogant attitudes. Time to ditch cvs for good! read more

Horrible service. Whoever the woman working today on May 19 at 9pm who answered my call 4 X and purposely put me on hold is so rude. If you can't understand my question you can just ask nicely for me to repeat. All I wanted to know was how long it could take for me to get film developed since the company has to send it out. I know she purposely put me on hold because of her tone of voice. Customer service should be taught and taught til the employees learn how to provide it. So offended that I'm writing a Yelp review on it. read more

Esta mas que bien para un CVS 24hs. No tiene mucho variedad pero se pueden encontrar todo lo basico de un CVS. Es facil encontrar estacionamiento y hay muchos negocios cerca para hacer algunas compraas adicionales. read more

CVS Pharmacy - Drugstores Near Me - MOUNTAIN VIEW, California

Store is fine but pharmacy is really bad. It's always understaffed and I don't understand why they don't properly staff it. Expect to wait a long time. The pharmacists are frustrated too, because all day they hear "I was told it would be ready in 10 minutes and I've been waiting an hour". I've stopped getting my prescriptions there. read more

The front desk call a sales assistance for me for five times but no body comes . Waste my time. And restroom is not clean read more

Nice and clean.. Pretty good sized CVS. People working there were very helpful..

I like this location because it is fairly large and inventory is well stocked. Every time I've been looking for a sale item of the week, all other CVS locations will always be out or simply "do not carry it". Why advertise if you don't carry it?? I've never had trouble at this location and am always in and out very quickly. This location is open 24 hours which makes shopping really convenient when times are busy. read more

I normally fill my prescriptions at Safeway, but I had to go here when one was not available. My medication insurance is literally through CVS/Caremark, but the pharmacy was unable to look up my insurance information. I have never had a problem with Safeway looking up my insurance information! And my insurance is CVS/Caremark!! The pharmacy cashier was pretty apathetic and made no effort to be helpful. read more

I've been to this location approximately a half dozen times. The store is decently organized and seems to always have the product stocked that I'm looking for.The wait at the register seems to take longer than it should, due to under staffing. If I didn't have to wait in line as long I did every time I would of had no problem providing an extra star, but its been pretty consistent each time. -Joe read more

This is the closest CVS near my work. Whenever I needed medicine, cough drops or a card, I can drop by before work. I believe this location is 24 hours which I appreciate tremendously. read more

I'm genuinely surprised by the 1 and 2 star reviews. I've always had a positive experience when I've gone here. In fairness, I've never had a prescription filled at the pharmacy, but I do walk around the store and have bought many things over the years. Everything has been fine when I've gone here--it's a good location! read more

When Walmart & Target don't have my beauty cosmetics it always a sure bet the CVS will have what I'm looking for as did today. Found my Revlon eye shadow compact, Loreal Bleach Blonde Hair Coloring Care. CVS is always well stocked. Thank you CVS for having the products I needed to day. I should have went over there when I first needed them (4 weeks ago). read more

24 hours is quite convenient. Only problem: they merchandise their key making, but it turns out, they can't actually make most keys. If they don't have what you need, head across the street to the bigger Rite Aid. read more

First of all, the store is really dirty. Someone please at least clean the light fixtures above the pharmacy. It does not elicit confidence to go get your medications filled in a dirty environment. Secondly they never have the prescriptions filled when they say they will be filled. Just today I had a prescription called in before 10 AM in the morning. When I phoned the pharmacy it was supposed to be ready by 1:15. When I went in at 1 o'clock I was told the pharmacist is out to lunch and the prescription won't be ready until at least 2 PM. This happens to us all the time here. read more

If you have to go to this Store, make sure that their OTC medications are not expired. For the second time I wanted to buy probiotics and as always I check the Expiration date. Both times I find many old And expired products. The store associates don't care when I ask them about old products. The image I attached is from June 7th 2017. read more

CVS Pharmacy - Drugstores Near Me - MOUNTAIN VIEW, California

Don't stop here! Go to Walgreens!! I just bought $100 worth of CVS products and the Manager called May won't let me use their bathrooms. Go shop at Walgreens instead of this store run by a bad manager who told me to go use Sprouts bathroom read more

I very rarely give one star reviews. I've been with this pharmacy for 2.5 years after switching over from the excellent service at CVS Menlo Park Sharon Heights. I use this pharmacy for regular pickups of fairly standard monthly prescriptions and while I'm really tolerant I have reached the moment in time where I'm looking for an alternative. Almost every time I pick up my medications there is something wrong. This time it was that I ordered my medication on Saturday Andy only got it filled on Friday. When I got to the pharmacy the line was very long and after this substantial wait it turned out my medication couldn't be found. Three people looked for it everywhere while the rest of the line had to wait. After that they had to fill a new one for me, which luckily only took a few minutes. While I wish the staff all the best, this isn't working for me - I missed an appointment with a client today and my business is at stake. I need more reliable service and will turn to mail order. Thank you CVS pharmacy for your service. read more

Terrible experience at the pharmacy. Had to go back multiple times to pick up prescriptions. Staff is rude. When you call they put you on hold and never come back to help you. When you pick up your meds you can hear the phone ringing over and over while you're waiting in a long line. read more

Slowest. Service. Ever. I want to like this store because it's only a few blocks away, but it's probably faster to drive miles away to another store. read more

Pharmacy staff is incompetent. Suggest to refill your prescriptions anywhere else. Lines are long, staff attempts to force consultations

I have no problem with inside the store, but you are getting a 1 star because of all the garbage outside the store on the ground, there is no excuse for that, I know there are people that don't care and throw garbage, but you need to have an employee come out and clean up each day, it's just ridiculous to see garbage and not pick it up and there is no way all the employees walked in the store today and didn't see all the garbage all over the place. read more

If you ever get a prescription from this pharmacy, especially for allergy medication, then they'll automatically opt you into receiving robocalls to refill your prescription each allergy season. It is possible to opt out, which according to these instructions requires calling in and speaking with another robot. http://consumerist.com/2012/10/02/how-i-made-the-cvs-robocalls-stop-for-now/ http://marc-bourassa.com/2012/03/15/how-to-stop-cvs-automated-prescription-calls I just got a call blocker app on my smartphone and stopped their annoying robocalls that way. read more

There's no option for zero star.... Customer service is zero star. We waited 1 hour for a flu shot. We signed in, and 2 persons ahead so it should have been 30 minutes maximum. but it was more than one hour. D N, the nurse took so long...We went there because it's almost the only place for a little one to get a flu shot... But we will find another solution next year and we'll go back to walgreens. I do not recommend. BTW, if you didn't ask the nurse for the coupon (with flu shot get 20% of your shopping bag), you will not get a discount at the register... read more

I had to wait for the employee to arrive at the counter. When I told her the item I wanted behind the counter, she ( cashier # 0844168) decided to put away some stock before bringing my selection to the counter. This is my second and similar experience I have had at this CVS. read more

Great Customer Service. I've been shopping here since it was Longs. The employees and managers bend over backwards to help customers find the products they need. I want to applaud the Pharmacy Staff who has consistently gone above and beyond to make sure that I have my medications on time. (For Years!) The Pharmacy Staff are the individuals who have to take the brunt of the abuse from rude customers, and continue to smile through it. So, I just want all of you rude or demanding customers (including myself) to realize that the Pharmacy Staff doesn't set the store policies. They don't locked down the pharmacy database system at 5:00 PM, so STOP blaming them. If you really need your prescription filled by 5:00 PM on Saturday or Sunday, don't show up at 5:10 PM. Pick your prescription up earlier, the world does not revolve around you, or me. The Pharmacist and their team have been working hard all day. They are done at 5 PM and have to close out their inventory. So, let's treat them with the professional courtesy which they deserve, or we won't have any Pharmacy Staff left to help us get our meds, it will all be mail order. We know how that goes. A grateful customer. Bobbilynn C. Los Altos, CA read more

Pharmacy notes: I'm going to miss this store, but I keep getting re-enrolled in their ReadyFill automatic prescription refill service without my knowledge, after asking (3 or 4 times, I've lost count) to be un-enrolled. I've heard that it's a corporate goal to have at least a certain percentage of the Rx customers at each store enrolled and that may be why this keeps happening. I'm transferring my prescriptions to Walgreens. Here's an excerpt from a story about Ready Fill from the corporate web site (http://info.cvscaremark.com/): There are lots of reasons consumers say they do not take their medications, but being busy or simply forgetting top the list. The 2009 CVS Caremark Health IQ Study examined consumer attitudes and behaviors around health care and prescription usage. The study found that nearly three in ten consumers (28 percent) sometimes forget to refill their prescriptions on time, and this is despite the fact that most (86 percent) believe they can stick to a daily medication schedule. In addition, more than half (52 percent) say it would be useful if their pharmacy would remind them when it's time to refill. To help address this need, CVS/pharmacy implemented CVS Ready Fill®, a free program which allows customers to sign up to have their maintenance prescriptions filled automatically and receive a phone call from CVS/pharmacy to remind them that their medication is ready to be picked up. I have no beef with Ready Fill in principle. It's a fine program. In practice, though, it's not always voluntary. read more

I come to this location not so often but whenever i had been here I was an O.K experience. Several items on sale and the cashier was almost always nice and welcoming. Above all its open round the clock and looks clean from inside out. read more

Went in with my family to get flu shots this afternoon. Even though there was a line the pharmacist was able to give us the paperwork to fill out and was able to see us shortly thereafter. She was professional, courteous, and made the experience painless. Fantastic customer service! read more

I'm fairly new to this area and went in today to shop for quite a few items. Left immediately as there was not one single shopping basket available, nor any visible in the parking lot. The clerk even checked quickly and said it's a big problem there. I mentioned it to a neighbor who said that she had had the same experience during the week - ended up buying only what she had in her hands as she could not carry all the items on her list. This store is losing sales and customers rapidly because of the no-basket problem; there were probably 4-5 other customers standing, looking for a way to do their shopping. read more

For those who volunteer or work at night it is a secure, warm and friendly place to get a snack and something to drink. Excellent service; great choice of day to day life essential life supplies and gifts for children and your girl friend. read more

Deven is a customer service superstar!!! A+++++++++ He helped me get the correct battery for my car's remote door opener. It ould have been a long night but he knew just what to do. Thank you so much! read more

This store is very disorganized with poor customer service on a regular basis. The pharmacy is especially awful. They messed up my prescription 3 times, so I finally canceled my prescription with them and changed pharmacies; nevertheless, I continue to get monthly calls from them that my prescription (still the wrong one, mind you ;p) is in...I've asked them repeatedly to stop, but to no avail. It's beyond annoying... read more

I live right by this CVS and REALLY want to go there for prescriptions and photo printing. Unfortunately, this CVS has the slowest service ever. I don't know what the issue is, but the photo printing is always a confusing mess. Every time I go to pick something up, they look around the counter, in the counter, rifle through papers, and can't ever seem to find my photos within the first five minutes of looking. I have had to go home to reorder three times because my order was missing! Also, the register is always strangely slow. There is not fast run in to pick up shampoo here. Sometimes it seems like the whole staff has been sampling the Benadryl because they are all so slow and groggy. I've never experienced anything like it before. I know that they have a reputation because two of my neighbors say they won't go there for the same reasons. Even though this location is so close, I've started going to Walgreen's several miles down the road. It is faster to drive all the way over there and back. read more

I printed a coupon from a website called GOODRX.com, recommended to me by my doctor. The cashier, and then the pharmacist said they don't take coupons for this medication. The coupon was accepted at two safeways, and a Walgreens, and has the medication name on it!! Very arrogant and playing stupid. The website has THERE company LOGO on the coupon!!! This is false advertising at its best... I will never return there. They could have had all of my business....Blatant lie to rip off the customer, or just stupid? I will assume ignorance... read more

Customer service sucks. CVS gave me another prescription than I asked. I called to confirm that the requested prescription is also ready. They made me wait for 15 minutes after asking me to wait. I hung up and called back: same circus. the staff at CVS could not care less. Go elsewhere. read more

"Minute Clinic" is a misnomer.... The one employee was late coming back from lunch and is taking a very long time with the person in front of me. Been waiting for 35 mins and counting....... read more

Totally horrible experience with the employees at this CVS location. They are not motivated, not attentive, rather than helping the clients to check out, they are really taking their time and have no skills of multi-tasking. I had the same experience for several times and I won't come back. Rather drive a few more miles to Walgreen. read more