Pharmacy staff are responsive, knowledgeable, and personable, but the pharmacy is understaffed and…read moreinefficient. The result is periodically very slow service with long lines and wait times. CVS has also purposely made reaching pharmacy staff by phone difficult, and the CVS app is notoriously glitchy, all of which compounds the service problem. Although the Customer Service experience at this location is far better than at the Mission Boulevard store, it's nonetheless subpar.

CVS Castro Valley has to be one of the worse Pharmacy's in the Bay Area. Outside the store is…read moreunclean and dirty, and the associates (retail portion) are not helpful and don't care. Recently completed a survey by CVS which resulted in a $5 ExtraBucks Rewards to be used in store. Printed the coupon and tried to use it for a full price item, and the associate said it had an invalid bar code. The code would not take and they would not override it. Ended up paying full price, which in my mind, CVS has some inflated prices already. Quite disappointing that they would not override the computer and allow the coupon. Guessing that they think I would manufacture this fake coupon on my own in order to buy a $7 roll of medical tape. How ridiculous. If you are able, I would avoid this particular CVS store and find another.

Thank god I don't have regular medical issues to need to shop at a pharmacy regularly. I came in…read morehere to find a specific OTC nasal spray after my husband's surgery, after checking both of the nearby grocery stores with no luck (partly because Safeway now has their entire pharmacy section behind glass). About 50% of the aisles here are behind glass, and it's absolute chaos. The same exact medicine in the same exact box will be both behind glass and not behind glass in different sections of the same aisle. Different formulations of the same thing, different sizes, name brand or generic, there's no logic whatsoever as to what's behind glass and what isn't, or even what section of the aisle something is in. I found the same medicine on opposite ends of the same aisle, both behind glass and not in both sections. So you're left trying to compare the ones you can get without calling over the *one employee in the store* to open it for you. You're scrounging the entire aisle, looking at the fine print on every product to see if it's just another brand's equivalent name for what you're looking for, comparing prices and added ingredients on everything. Trying to decide whether the one you can just pick up off the shelf is the one you want or whether it's worth calling over the employee to open the shelf for you so that you can even look at the other options. And then I got a headache and just bought the cheapest one I could pick up off the shelf. Good thing I already have headache medicine at home, not sure I'd survive trying to find it here. I'm never coming back.

I tried to give feedback on their survey on my receipt, (but that said it had already happened -…read moreuntrue). So I guess social media is what's gonna happen.... The layout of the store makes you walk the farthest amount to get to anything medically related. I am limping. I had to go get an Ace bandage. I had to walk all the way to the farthest corner from the front door, past candy, alcohol, and 'seasonal things', as well as the Hallmark aisle,-- to get to pain-relief medicine and ankle support). Tell me that wasn't done by design?

Shoutout to Cheryl in the photo department! They were clearly short-staffed and backed up with…read moreorders, but she was still incredibly kind and helpful. When I called about my delayed order, she immediately got it printing so I could head over. Even while juggling multiple orders, she stayed friendly and provided great customer service. Thank you, Cheryl!

I'm really disappointed with the service at this Walgreens Pharmacy. I called in a refill on…read moreSunday, May 3rd, and was told it would be ready for pickup after 8 AM on Tuesday morning. I went to pick it up on Wednesday, only to be told it wasn't ready yet. When I explained that I had already called it in on Sunday, the employee initially said she didn't see anything in the system and told me to come back the next day. After I reminded her again that I had called in, she suddenly "found" it and told me to come back in 2 hours and that I would receive a text message when it was ready. I never received the text message they promised. I returned on Friday, and once again they couldn't locate my prescription. After more searching, they finally found it -- but they also tried to give me someone else's order at the same time. I had to explain that I only had one prescription and asked them to verify it using my phone number, not just my last name. The entire experience was very unprofessional, disorganized, and frustrating. On top of that, the drive-thru wait was over 20 minutes. For something as important as prescriptions, accuracy and communication should be a priority. This pharmacy seriously needs to improve its customer service and organization.

Always fast and easy to pick up meds. Lines are not as long pharmacy staff are always busy but also…read morenice to customers.

Arrived to pick up my daughter's meds which was ready to go and some rude employee went up to my…read moreface before I had a chance to speak and said, " WE ARE CLOSED for ONE HR". I am in health care and even on a BAD DAY I am never RUDE to any patients or family. I highly advise to train your employees about respect bc they certainly do not understand that concept. Btw. as I approached the pharmacy I saw a man pick up his meds and walked right past me. SO they weren't really closed they just refused to help!!!! NEVER again!!!!

It's always the same thing at this pharmacy. One person that can't figure out what to do at the…read moreregister and the other two clicking away at the computers with their eyes darting as if they don't see the line of people wafting for their prescriptions. Just to get to the counter and be treated rudely or greeted with attitude. Customer service and PATIENT CARE is NOT a priority here.

When it was TriCare approved we loved shopping there. They lost the contract and we don't shop…read morethere anymore. They were always faster than Walgreens and very attentive.

Honestly I Like when this was a Longs Drug Store!…read more It's one of the few CVSs in Town!!! I usually end up here when Walgreens doesn't have What I Need!!! I also stop here when I need a CANDY FIX! !! They have a good selection to choose from! I went there today and picked up Peanut M&MS and a Coke Classic!! Service was Ok! This is a Baller On A Budget Approved Establishment !!! I keep my Pimp Hands Strong!!! Number 34 of the Top 50 most Prolific Yelp Elites of 2025!!!

Wow I havent been to this location since pre covid. I needed to make some prints for my son's…read moreschool project and was happy to know I voted order online and they would be ready in a few hours. I decided to go within the hour and the store was packed. By the time, it was my turn Josh greeted me and went to check. He did let me know I had 3 orders ahead and hopefully within 15 minutes. I thanked him and decided to come back later. I arrived an hour an dome change later and Josh once again greeted me and remembered me name which I was impressed. No wonder he is the shift Supervisor. He truly goes above and beyond. Kudos to Josh

This must be the worst Walgreens. The lines are always long and prescriptions are never ready the…read moretime it stated it would be. .

This review is for the Pharmacy. I got a prescription sent…read morehere and I am a Kaiser patient. The lady at the pharmacy is believe name is Carmen, she wore glasses, asian, told me they cannot fill Kaiser prescriptions. If this is the case, why did my doctor send the prescription there? Terrible. Lazy and incompetent. Please hire better staff. I called the automated line and the automated line told me that the prescription is ready for pick up.

I just needed a can of shaving cream and some rubbing alcohol…read more And while I understand that locking up 1/2 of your store and hiring an absolute skeleton crew deters shoplifting, I question whether a $3.00 can of barbasol shaving cream needs to be encumbered by said level of security. It might be easier to hide it, like yall do with the rubbing alcohol.

I like this CVS pharmacy inside the Bayfair Target. There…read moreis always a little line, but it moves fast. Today I went to pick up my meds, and this young lady ( I believe she is Indian ) was so helpful! She works 2 windows at the same time so you don't have to wait extra long. I am sorry, I should have asked her name so she can get full credit for her efficiency.