In oder to improve this store ratings you have to start at the top whomever is the manager is OUT!! There's a young man there Alex who should be the Manager when it comes to customer service he demonstrates the ability to lead and resolve issues at hand. Senior citizens beware of this place line is always long because it's only 1 cashier, you wait up to 10min to get something locked up and then the person coming acts like I shouldn't be there. The only 5 star is the pharmacy the people working in that department is very nice and respectful and tentative to your health needs. CVS I was in the community before you were and so was walgreens but you see what happened to them poor service to the community that tried to support a company that didn't care about the needs of the community they're in. Alex for manager. read more

Had I looked at the reviews prior to going to this location, my expectations would have been setup for poor interaction with the drive thru worker. Must have been having a rough time and they were transferring it through their service. The one star reviews definitely track. I would be disappointed to know that elderly or anyone are at risk to this type of interaction. The pharmacist stepped in and was more pleasant, but from the call out, I hope there is some sort of corrections being made. Customers are human and should be treated with care. read more

rude. called to asked if a product was in stock and was told right away without even checking or confirming that "we don't got any" i couldn't even get a word out then they hung up. read more

Employee with bad attitude at pickup window for pharmacy! I'll try avoiding this location when possible.

Mission CVS pharmacy idk where they find clerks but they need to address on how to assist with customers without treating them like they hate their job. The lady that didn't help me efficiently got an attitude because I asked for the pharmacist she literally rolled her eyes, then when asked why she did such she was shocked that I seen her I do see I'm not blind and then gets an attitude because she got caught and I told her that it's not okay. I would have given zero Stars if I could because of her attitude alone I didn't choose this pharmacy because I wanted to I chose this one because it was the closest to my house unfortunately the one that I had closed I would highly recommend not coming to this location. read more

I checked out a few CVS locations but couldn't find the items I wanted. This was the last location I was going to drop by before heading home. The store was quite clean and organized but a lot of items were locked up. After locating the items I wanted, I pressed the button that was on the adjacent shelf. After a few minutes, an employee came to help me out. I pointed to the items I wanted and the employee took them out of the case but she wouldn't give them to me. She told me that the items would be at the cashier station, waiting for me. This was the only CVS location that did this to me. Anyways, I told her what other items I wanted. Then I told her that I would wait at the cashier station for her. The employee was friendly so it didn't affect my impression about the customer service here. Parking is limited due to the small lot. read more

Had a phone conversation with a woman at the pharmacy who was unfortunately extremely rude and condescending for no reason. Sorry you're having a bad day but I'm just trying to fill a prescription and was advised by my dog's vet to call ahead and make sure you carried it. No need to be all in a huff about it read more

I went to get a vaccination but first ask to use restroom but told no. This is a pharmacy!!!

Pharmacy never tells you or prescriber that they are out of stock on a particular medication. Instead you find out when you attempt to pick it up. Imagine going 2 extra days without eye pressure drops when the prescription was for asap (this is a new prescription, not a med that was running low)! If they had informed me or my doctor of the issue I/we could have searched for a pharmacy where it was ready to pickup the same day! read more

Bad. Have ordered a prescription two days ago. Called twice and can't even talk to anyone. Only to leave a message. Considering to transfer prescription to Walgreens. read more

Everything is locked up. Including toothpaste. Cashier takes care of other customers instead of completing current transaction. Only the drive thru pharmacy has good service. read more

The Pharmacist Carol was able to help me find my meds immediately. My dr and the 1st person that answered the phone said my prescription was not available because it was insurance was reviewing the claim. I called again because I literally felt like I was dying a slow death. Pharmacist Carol said immediately that your insurance will not pay for that it is over the counter. I rushed in as soon as the lunch was over. Carol helped me find what I needed and compare products. I really appreciate her help! read more

Store hours online and posted in front of the store state closes at 10pm. I arrived this evening at 9:25pm and the store was closed. There was a gentleman out front, yelling trying to get the security guard and workers to open the door for him. He was having a bad allergic reaction to shellfish and needed Benadryl. Not being from the area, he didn't know where the Lucky's or Safeway was and had raced just to find this CVS location. The workers refused to open the door or help him and he was having a medical emergency. I was there just to drop off my Sharps container in the disposal box near the pharmacy. It's awfully irritating that this location continues to close early (read older reviews) when the hours of operation clearly dictate a later timeframe. Overall, the attitude from the workers is unacceptable any time of day and service is lousy from all departments. I'm really unhappy with the way things transpired tonight and their attitude to let this man die in front of their door. They didn't even offer to call 911 or get him some help. I at least offered Benadryl from my purse and directions to the nearest grocery stores. I just hope he's OK, since he flew out of the parking lot in a panic and clutching his throat, his neck covered in red dots and beginning to welt, and his heart racing (his omission). read more

This Pharmacy is a ripped off went in today this small India girl told me that my prescription is not cover by insurance and the cost of 30days is $100, I said Doctor prescribed is only for 14 days so give me 15days, she said is going to cost me $70 so I said then give me the 30 days for $100, this girl change the label that said $100 print another one and said it $157. I was so mad and just told her she is a thief working in the pharmacy. Don't go to this CVS for your medications. read more

OK, don't tell anyone but I got a fever around a week ago and all the symptoms seemed to point to it being Covid. I was looking for a place to get tested the same day and this CVS location which is quite far from where I live seemed to be the only option. I was super thankful that I was able to do it on a weekend and the drive-through testing was slow but I am not complaining... Oh yeah, the test was negative. Phew! read more

Y'all in the pharmacy need to pick up the phone once in a while if you aren't going to fill your prescriptions for several days. Get it together. read more

Whats there to be said about CVS; it's one of those places when you are to lazy to drive to Walmart or Target or you really don't want to go to different store and it's in the area. So you go to CVS. It's kind of like me it's not the 1st choice but I have been texting you none stop so you are like lets give it a chance. CVS located right off Mission BLVD. They have a very large parking lot and always have at least 1 or 2 people staffing the register. Sometime the lines can get pretty long and even longer when someone is doing like normal shopping with a full cart here. This place is the 1 off place. You go in here to buy 1 or 2 things at a time. It's kind of like a 711 but with way more pharmacy stuff and way more alcohol for sure. I will go here if I need guy stuff. Lotion, Medication, Drinks, Snacks, A card for a birthday I forgot about and need something last minute and lets not forget they do offer small sized condoms; snug fit the kind I use when they have them in stock. They place does have many things in stock. Just don't think you are going to get a good deal. They have like weekly deals and sometimes they are really good. But most normally priced things will be $1 to $5 more so don't got into CVS thinking you are going to get a good deal without a coupon or there mobile app giving you a deal. So if you area CVS coupon shopper and don't want to deal with a real store CVS is a good choice if you are not a frugal cheapskate like myself. It's there a for a reason and it's a store I'll keep returning to just out of convenience. read more

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the are very poor for ordering new prescription...... its taking like two weeks more when you need

Their parking lot is a trash dump!! Nobody ever sweeps the ever growing trash collection. There's a waste management trash bin in the lot with garbage all around it and it's been there for weeks. read more

CVS Pharmacy - a trash can in a parking lot - Drugstores Near Me - Hayward, California

Wait times are long. Consistently. I'm moving my prescription to another pharmacy. I've given them every opportunity to improve.

The amount of medicine is given differently every time, completely disregarding the doctor's orders. Afterwards, patients go to find them, they don't want to solve the problem at all, they just tell you that they will give you the right one next time, and if you want the rest of the medicine, please pay for it yourself. There is no attempt to solve this problem at all. never coming back. sucks read more

This store is supposed to close at 10pm everyday according to their website, the automated voice person, even yelp! I showed up today at 9pm and as soon as I parked n started looking for my face mask, someone inside the store quickly turned off the lights! Like really?? Apparently nobody wants to work here till 10 so why not change the hits so that people are aware and don't show up expecting it open..I'm coming back tomorrow to speak to the manager . Ridiculous people. 0 stars! read more

Sooo, came to pick up a prescription and we checked out in the pharmacy area by Olga. Picked up a pack of pencils and a small calculator for a state test I'm taking. Proceed to check out and Olga completely ignores the items that I placed on the counter barcode up so she wouldn't have to touch them.. Just scan them with the hand scanner, because I understand with Covid people don't want to touch things. Olga proceeds to check me out for my prescription and ignore my two items that I placed barcode up. I asked her if she could check me out here while I'm picking up my prescription and she proceeds to say "No, that's another line." I've gone to CVS my entire life. I'm not stupid, they have the same point-of-sale system in the entire store. She could have done this but she chose not to, it wouldn't have cost her anything to do her job. I wasn't going to push the issue, since there's Covid, but she also didn't explain herself either (Ex: Policy change due to Covid) just sent me on my way to wait in a 12 person line for two things that she could have just scanned... read more

Been here twice for Covid Testing. The first time was fine, and the lady working took us early (about 10 min before our appointment time) with no issues. Today though, the person on the other side of the window not only sounded sick with a scary raspy voice, but they were rude. We were again 10 minutes early and only a few other cars behind us, but they would not take us early for our Covid test. So we ended up driving around and around through the drive thru 3x before our appointment time hit and finally we were able to take our test lol. Kind of ridiculous. The lady who opened the window wasn't even the same scary raspy voice person either! read more

Pharmacy horrible at least 15 minute wait on phone giving up!

This location is beyond Rude over the phone. I never call with attitude or frustration but somehow I always receive it. I've called numerous times this month (spoke to someone different every time) because my insurance was not covering my prescriptions and I needed to find out why. They've already ran out and I'm trying not to go into withdrawal. I was given totally different answers by everyone (one said I needed to call doc and increase RX to 90 days then it would be fixed, next one said "idk we are not your insurance", the next one said call the doc who requested, the other said to just call insurance). I did it all. I always speak to my insurance and prescriber before I call, I'm not stupid. But I do so again and follow the directions they, always rudely, give me. So.. I called again Friday 1/21/22 at 10:49am to check again and got yelled at and talked over when I tried to explain that Ive already done what she's telling me to do and I've gotten different instructions- none of which are working, so I suggest -maybe I should read my insurance to you because it DID get updated as of Jan 1st. She wasn't having any of it and not telling me why. It's not easy to get me angry but by the end of the call I was shaking. I deal with customers/ clients all day long especially rude ones. But I address every single one politely and calmly because being rude doesn't help anyone-but no they deal with angry karens and bring that energy to customers like me. I'm fed up being talked to this way and won't do business over the phone anymore. But I'll bring that same energy in person since that's all they seem to know. read more

the stores are basically empty (people) asking to find an item is a simple (if not there it's not here ) can't find what I needed, wonder around with wrong direction from store staff ... obviously, the stocking people are not same as cashier or anyone else in there with knowledge of where things are actually placed. pricing is at least 10% higher than other places THIS IS THE MAX PRICE INCREASE ALLOWED BY STATE OF CALIFORNIA but you can play this game every 30 days to increase pricing! so 3 months later you can end up paying way more !!! please get the price right, residents of Hayward ain't balling with cash, help us out during this pandemic... please !!! #cvspricehike #1 get a star for being open #2 the store is absolutely clean and feels safe NO STARs: - no service - lack of items available - pricing hike read more

Should of read all this reviews prior to having my meds send here extremely rude and unpleasant Manager Ramen was no help and did not apologize or even tried to listen to my concerns read more

Horrible pharmacy. Everyone working there should be ashamed of their jobs. Bad process."We have 400 rx to fill". Sorry but I do not see 400 people in line. I'm here now for the third time on that day, fill my rx. Have to make multiple visits for one rx. Wait 15 minutes. Second try, wait 10 minutes. Nobody answers the phone. This pharmacy is run worse than a McDonalds in East Oakland. CVS corporate should do something about this. Get your s**t together. read more

This location is just flat out awful. They never have your prescriptions ready on time. Both me and my mother get ours filled here and it never fail that we have to make several trips. My prescription was sent in yesterday 4/19 and I called before even leaving the doctors office to make sure it would be ready. Made it before closing and was told it wasn't. Came back the next day 4/20 at 1:30pm only one was ready for pickup. Asked her about my other one and she told me they still needed time and to come back after 2pm. Came back again at 5:45pm and again im told it'll be 15-20 minutes. The customer service is non existent. Everyone is rude like they don't want to be at work. Its frustrating to have to continue to waste gas and time coming to get a prescription that you need and it isn't ready. Unorganized and unprofessional employees. This location needs an entirely new staff! I will be changing my pharmacy I refuse to have to deal with this any longer! read more

Drive-thru pharmacy pick-up is super efficient. Staff is very quick and thorough, so there's never a delay when I come thru. Even more useful now with COVID times, and a need for social distancing. read more

I just hang up with Tiffany or Stephanie from pharmacy, and I never encountered such unprofessional individual like TIFFANY /Stephanie whatever !!!, she think I have no life other than calling her or their CVS location bcuz I was transferring prescription , and it seems so difficult for her , like one dumb pharmacist that so stupid showings a customer that she is can't multitask, and I thought transferring is a good sign for certain entity to transfer from where else to CVS , because that's a business for CVS and if everyone from CVS have attitude like Tiffany/Step... they better start to look for a new place to work , SHE WASNT JUST DISCOURAGING ME TO NOT TRANSFER MY PRESCRIPTION, from Walgreens to CVS but telling me , a customer, how she spent 20 mins already for helping me, and bitching about she got 53 prescriptions in front of her to take care and said I'm wasting her time , at first I didn't want to argued because I'm bad , so bad about when I've got pissed (omg ) , what did I do wrong? I was transferring prescriptions , and it's not my fault if she is loaded with work , and froM the get go she was telling me already what to do , so I don't transfer my Prescription from Walgreens to CVS and taught me what to tell Walgreens so they will be able to process my RX , so weird that you giving all the info for Walgreens to keep more customers , and for customer not to go CVS bcuz your butt can't handle it , SO SORRY FOR CVS THAT YOU HIRED SOMEONE THAT ONLY CARE ABOUT having just few customers at her own pace , call help if you're busy and don't pushed away customers, and I just can't help it anymore and I asked her what kind of CVS employee are you , that don't like business for your employer, she was giving me too many excuses that , if she will transfer my prescription will not going to happen till next week, and I said ITS OK and she kept whining again that I should just keep my RX to Walgreens, I got so mad and raised my voice because I didn't know what's her problem and she ENDED SAYING "I will hang up the phone and I can't help anymore.... Grrrrrr bitch ... and that's what her intentions , so she excused herself to help me SMH .... Praying that will not happen to you one day read more

If I could give them a 0 star or even negative star I would give them a negative 10 I've been calling for 2 weeks and have not received a call back they asked me to hold I wait over 45 minutes and then the phone hangs up they are beyond horrible I went through the drive-through waited an additional 30 minutes before anybody even came to the window somebody said give me 1 second and it took 30 minutes before they came back I would have went inside if my ankle wasn't messed up I just can't believe the horrible customer service This will definitely be my last time I will be switching pharmacies I do I definitely recommend anybody to go anywhere else anywhere read more

This is my go to place for my family's medicinal needs, wether it be for prescription from the pharmacy or over the counter meds. Everything in that section is labeled clearly on the shelves and I even get advice from the doctor at the pharmacy every now and then when I'm not sure exactly what medicine I need. Staff is always ready to assist. I would add that the place can be more clean and organized, the first glance at walk in is not the best. read more

Well let me start out with saying I only come to this CVS becuse of the pharmacy. The pharmacy team at this location is wonderful always fast on refills, friendly, and eger to help. On the other hand the young ladies on the floor restocking and at the cashier (with short French braids)*. She is the rude, nasty with a snappy additue. Like I was bothering her to do her job. I accidentally made a mistake and used the wrong card for my purchase and then the wrong pin opps kill me. She was so insulting. People need to have compassion and patiences. This isnt the first time I had her she is short and extremely rude. Appriecate the fact you have a job. Even tryed calling the manager Sing They throw me on hold twice so fast and I was just in the store they had a couple of customers. * 8-19 as 5:30 read more

Horrible. It takes FOREVER to receive covid testing result from this cvs. Waiting waiting waiting and I just got result from another pharmacy. read more

Minh was so patient and helpful, so professional! All the staff are great! Thank you. read more

Prepare yourself to be waiting in line drive-thru forever. Staff inside wasn't helpful and polite as well.

We got a next day appointment for Covid booster for my son. Ramanpreet Kaur was the pharmacist that administered it. She was kind to us despite us being late due to traffic. She also confirmed everything before giving the booster. Thank you for your patience again. We really appreciate it!!! read more

I walk into the store at 9:55 I'm trying to get some medicine for my daughter but all the employees in the store only care about going home I'm just trying to get the medicine pay it and leave but I got three employees around me forcing me to leave the store I get all my prescriptions sent here I will no longer do business with CVS couldn't even grab cough syrup and pay without them telling me we are closing and we are leaving last time I checked if you walk into the store before it closes you can get what you need check out and leave I was going to only buy one thing so now I have to go to another store completely ridiculous never come here again terrible service read more