Prepare yourself to be waiting in line drive-thru forever. Staff inside wasn't helpful and polite as well.

I walk into the store at 9:55 I'm trying to get some medicine for my daughter but all the employees in the store only care about going home I'm just trying to get the medicine pay it and leave but I got three employees around me forcing me to leave the store I get all my prescriptions sent here I will no longer do business with CVS couldn't even grab cough syrup and pay without them telling me we are closing and we are leaving last time I checked if you walk into the store before it closes you can get what you need check out and leave I was going to only buy one thing so now I have to go to another store completely ridiculous never come here again terrible service read more

Horrible. It takes FOREVER to receive covid testing result from this cvs. Waiting waiting waiting and I just got result from another pharmacy. read more

We got a next day appointment for Covid booster for my son. Ramanpreet Kaur was the pharmacist that administered it. She was kind to us despite us being late due to traffic. She also confirmed everything before giving the booster. Thank you for your patience again. We really appreciate it!!! read more

They need to clean the front of the store is very dirty power wash the are will be nice to welcome customer in. I know people is dirty but let's keep our neighborhood clean CVS. I love the store great location lot of parking space, great lighting, nice staff, new building JUST KEEP IT CLEAN read more

Your typical neighborhood CVS, my son was having a fever and ran out if tylenol, didnt wanna drive all the way to target or walmart... they have everything from beer wine to medications to small knick knacks.. way too expensive but had to get some medications so no choice...workers are nice and place was clean read more

Usually not a lot of people and is very clean. Usually can go in and out pretty quickly. Only one bad thing today. They are suppose to stay open until 9 PM (10 PM if you look at the hours on the internet) but their doors were closed and locked by 8:45 PM when me and another customer showed up. Frustrating. read more

I was just in this store today Nov 5 at 4:30 pm with my 5 years old daughter who started of our trip to CVS with a needed for the restroom. Although I had shopping to do obviously the bathroom became our priority. I went to the pharmacy to ask for to be use the restroom because I could not find any other employees on the sales floor, a guy with bleach chunks in his hair rudely replied to me that their bathroom was not for the public. No apology no suggestion just attitude. I so desperately wanted explain to him that his attitude was not necessary but I didn't want to waste any time when I had a five-year-old desperate for the restroom. I had a prescription that need to be filled but I'll be taking it to target. The CVS near my house has s restroom available to the public. read more

I normally don't rate chain stores, but I had such a good experience, I had to give this place a rating. This is a new location with a newly built building. All the staff here were friendly and helped me find all the items I needed. I never had to go searching myself. Plenty of items, fully stocked, and lots of cashiers to make the line move fast, unlike most pharmacies. read more

Disgusting pharmacy manager. Given a prescription by a doctor, called to find out if the item was in stock prior to driving 25 minutes to the location. The manager refused to answer if the item was in stock out of fear (her words) of robbery. Pure insanity! My wife and I have been on these meds for over a year, calling various CVS pharmacies to check inventory prior to driving aimlessly around the east bay for meds. Seems logical right? We weren't asking for opioids or anything "hard drug" like. In the past two years on this medication I had never spoken to such a miserable person. She was clearly scared and is in the wrong position at CVS. Her tone was spiteful and she simply didn't care. The manager asked that the doctor call for stock but that simply isn't how the medical community works. At the end of your visit with your doctor, they write a prescription and send you on your way. They don't sit there and source yours meds for you! I'm beyond upset at this location, the pharmacy manager and the time she took to defend the fact that her store policy was to not confirm inventory of a product. Zero empathy, spoke of fear of robbery and couldn't say yes or no if I should drive to have them fill my prescription. Upon hanging up, we called the store on Jackson and in 1 minute received confirmation the much needed item was in stock and went to pick it up. Again, this was a ridiculous experience. Please, if given the choice, use a different pharmacy that truly cares for their customers. All she had to do was ask for my wife's name to see that this was a reoccurring pick-up so she wouldn't have to worry about being "robbed" (again, her words). Rude, doesn't deserve your money and there are other pharmacies in Hayward that are happy to confirm inventory so you can get the medication you need. As a consumer, say no to Mission BLVD pharmacy! Lazy, rude, lack of empathy and clearly scared out of her mind of being robbed. CVS on Mission BLVD in Hayward will not get my money until that insane manager is no longer employed. read more

What impressed me most about this pharmacy was when I called about a new medication that was giving me headaches. The pharmacist I spoke to actually sounded knowledgeable about different medications, and he helped me choose one that did not give me bad side-effects. I wish I had gotten that gentleman's name, because he was great. Also, I appreciate that the pharmacy here can take care of Rx refills via text. Much easier that way. At first, the pharmacy gave me a different Rx than what I had requested, but I got that issue fixed. Also, at first, whoever entered my name into their system, completely mangled it. I mentioned it twice to two different people on different visits. At first, they only fixed my last name, and then two or three other folks ignored the misspelling. BUT finally, the third guy I spoke to, finally fixed my first name, too. I can forgive mistakes as long as somebody is willing to make amends. Also, I asked if they could move the auto refill date for one of my Rx to a later date, and the woman who was there at the time did that very quickly. I really need to get better at remembering people's names so I can give them the proper credit for being awesome. Also, aside from the pharmacy department, the folks who work in the rest of the store are cool, too, including the friendly cashiers at the front. read more

Recently moved into the area and have been here twice. The first time for some OTC meds and the second time for a last minute White Elephant gift for work. This CVS is big and has pretty much everything you may need in a pinch. Even milk/eggs/butter for those last minute cookies you needed to bake for your kiddo's class the next day, lol. A young woman who was restocking the shelves quickly and kindly asked me if I needed help finding anything when she saw I was looking for something. I told her and she told me the aisle where she thought I could find it and I did find it there. I happened to get the same young woman as my cashier on the way out (when it gets busy here - and it can - they quickly call for more cashiers) she remembered me and asked if I had found what I was looking for and chatted a bit with me. Something so small made my experience here quite enjoyable. I'm frankly amazed at how much they have in there and how well this place seems to be managed. Definitely glad I now live close to such a nice CVS. I will add that it can feel not as "safe" at night. Once I saw someone just walking around, not really going anywhere (to their car for example) just looking at everyone. But just be aware of your surroundings. Not sure if they have a security guard at night but if I saw one walking around the parking lot at night I'd sure feel safer going there at night. read more

Products are overpriced imo. Came here to pick up double pack of nuquil and it was 18.99. Store is brand new and clean. Layout is simple so things are easily located. Employees are nice and friendly. Tons of parking too. read more

Called to get advice from a pharmacist.. was put on hold for literally 10 minutes with no help. read more

CVS Pharmacy - Drugstores Near Me - Hayward, California

Wow! The Asian lady at the drop off was terrible. Gave me a face! You people should treat your customers right!!!

No Stars for this CVS Pharmacy! Not only are they the worst customer service, they really have no idea what they are doing. The rudest bunch, especially if they are at fault! Best advice, go to a more people friendly pharmacy. They will not contact you when there s a problem with your prescription, they'll short your prescription. Called and spoke to a person that said sorry 4 times for their mistake, told me to come pick up. Go to pick up, and the female pharmacist argued with me that theres no prescription, until low and behold someone brings her my bag saying PAID. This is the 3rd bad time with this particular pharmacy, moving on....... read more

Went to buy some stuff along with a bottle of water. Price on the shelf was clearly 1.99, but I was charged 2.19. Wasn't a big deal. But when I jokingly brought it up to their Cashier Alex, he got really defensive and rude. I said, "oh haha it's not 1.99? It said that on the shelf." He replied without even checking, "No, it doesn't say that on the shelf. It says 2.19." I walked back only to check and went on my way out. Didn't wanna waste my time. But the customer service really sucked, and I think Alex should be nicer to others. read more

The staff are friendly and patient even when there's a long line, they remain professional and kind. The store is clean and organized and they have a great variety of food, snacks, and drinks. They carry some items that I cannot normally find at a grocery store. They have great deals and bargains. The staff at the Pharmacy are also very kind and patient. read more

Well! I thought this would be an easy call , but the PHARMACIST hung up on me !!!! All the was inquiring about was my RX because the other Hayward location didn't have it and she was rushing me off the phone I asked her to please find out if the Castro Valley location had it and she said "she wasn't from that location that she was filling in " I asked her to call the Castro valley CVS and wouldn't she said sorry and hung up on me !! I'm calling corporate read more

The only saving grace is the one young woman working behind the counter who was helpful once. Otherwise every single time I've been here they're either closed 40 minutes earlier than they're supposed to be or I get home and the item I bought was not actually in the package?? I rely on the information online and this time I even called before to make sure they'd still be open. I'm trying to keep my kids from having to come with me everywhere during my Covid and I have to wait till their dad gets home before I can run around in the evening. It'd be a lot more helpful if you stayed open during the times that you advertise. This is the 4th or 5th time. read more

The pharmacy staff are very helpful. And the drive-thru is not a ridiculous line of waiting (so far). Whew.

Ridiculous drive thru service. Been waiting in line for 45 minutes. 3 cars ahead of me. Just feel bad for those ahead of me, might waiting in line longer than me. Im about to lose my patience but just trying to be cool right now. Took me another 20 minutes to get service. Im just picking up meds. Next time better to go inside. Im about to say this, it is super horrible especially if you elderly and kid in the car waiting. read more

Pharmacy people were so kind. Unfortunately, the cashier was trained differently ‍

If there is a zero rating I will give tgis zero!!!!Very bad service!!! Need to have more people for Drive Thru!!! People are waiting for sooooo long. Maybe hire more people who are looking for jobs especially during this pandemic read more

the ladies at the register was really nice. only complaint is that when you call them to check on merchandise in stock and you are coming from somewhere far you get hung up on. the person who hung up on me was a guy. their coupons are pretty good saves you allot , than that please stop hanging up on people not is it only rude, usually we as customers don't want to waste anyone's time but we pretty much call or visit all other cvs's close to home before calling you guys. read more

The most inefficient group of people! The most rude pharmacists and technicians, inadequate service, long lines, horrible experience!

I went to this CVS Pharmacy to get my medicine, first time this guy told me that is nothing for me, I decide to come back next day, I did come back he told me the something I don't have nothing for you, he just told me to ask my doctor what medicine was, I drive to the clinic to see what's going on with my prescription, the front desk lady told me you medicine is ready they just need you insurance, the guy from the CVS never ask me for my insurance he told me straight up I don't have nothing for you here, He ask me for my date of bird,first and last name that it, I went back to the store and the guy was walking around doing shit, even the lady was helping me at the desk was complaining about what he was doing just walking around, so he got close to me I told him why he's playing with people time and Medicine? If he don't like he's job just quick, from no where this idiot guy from the back was yelling we done with this Custumer, I told him fuck you, he don't even know what's going on and from no where he just said WE DONE WITH THIS CUSTUMER? they give a F** about people medicine or even do a good Custumer Services, I was trying to talk with the manager but look like she does where the asshole from the back said read more

This review is for the pharmacy specifically pharmacist Tren, She is amazing she gave me more info than my own dr about side effects i was experiencing and she remembered to ask me about it when I came back a month later. When I was teetering about switching to Walgreens Tren made up my mind to stay at CVS, thank you for employees like her who care in this day and age that is rare. read more

I really like the front store staff, there's this lady with short platinum blonde hair who has the best customer service but I don't see her anymore. She was always the friendliest out of the store employees but overall everyone working at CVS is pretty nice. The pharmacy however could use a bit more work with their customer service. I don't know what happened to the old pharmacy staff but this new lady whose very tall at the back with curly black hair isn't the best when it comes to getting pharmacy orders right or really taking accountability when they are wrong. As soon as I called corporate they got my order right and fixed the issue. It's a bit sad that this new staff is worse than the old one. read more

So disrespectful, I go to the new CVS, I try to find my insurance info this young mans first words are "is this Medicare or Obamacare," um no sir my PPO, the rest of the staff was great this numb nut needs to learn customer service! read more

Super nice lady that helped me print pictures out. Store is clean and helpful. The line was a bit long waiting to check out but staff was super nice :) read more

Very friendly, helpful staff. And they sell these wafer fortune cookies that are heaven in a cookie.

Brand new place! The place is super clean. I went in to buy the riddex to get rid of ants without using chemicals. It sends pulses through the house using electromagnetism. The girl that worked there offered to help me without me having to ask. Top notch customer service. Now if the product works as good as the girl, im golden. read more

I switched over form Walgreen's on Jackson. Those people over there are beyond help. But the pharmacy here is amazing. Rom, is a great guy. Always polite and very quick to find things out. He also stay's on top of things and is extremely knowledgeable. All of the Pharmacist are nice and professional. Store has a great layout and everyone to the front desk cashiers are very nice. read more

I pick up meds for my parents and dealing with this pharmacy is an absolute nightmare. This cvs location is very convenient for us and we switched from Walgreens a year or so ago. What a mistake! The new prescriptions are Never ready here! even if you go there 3 days after the doc sent it. They Never answer their phone. They make me come back multiple times. The older female employees there are very rude. The older female pharmacist and the older female staff with short hair act like they are giving out meds for free, for charity, as if they are not a place of business. It's so incredible! The woman pharmacist withheld my dad's medication because the doc did not include some (trivial) note! my dad was just discharged from a hospital and he really needed the meds. That was the last straw. I also want to mention this older staff, thin and short haired. She is something else, always with bad attitude, lies through her teeth, and just a horrible human being to deal with! Even though it's inconvenient for us, we decided to switch back to Walgreens. read more

This is probably the nicest and most helpful CVS store I have been to yet. They always welcome you when you walk in and the staff on the floor genuinely asks if you need any help. The manager is very friendly as well. The store is very clean and organized too. Definitely will come to this CVS when in the area. read more

This cvs is clean inside and fairly empty. Anytime I've come in I was always able to get everything I needed. Now price wise a lot of the things in here you can find much cheaper somewhere else. However, the perks of shopping here are being able to coupon as well as using your cvs rewards card. You will be able to find deals if you know what you're doing. This place is pretty conveniently located as well as has a lot of parking. If you're in a bind and need over the counter medications, socks, snacks, cameras, some mascara, you will be able to find all those things here. The Staff are courteous and willing to help. I like that they aren't weird and Hovering despite it being such a dead store. It's very relaxed and a nice mini-shop experience. read more

I have been here second time in a week and have received grest customer service from Stephanie. She always has a great attitude and helps me with any questions or finding items. Very nice clean, welcoming store... read more

Nice, new, friendly sales associates... Just need to learn there systems better. The manager and cashier had a rough time adjusting my transaction when I was over charged. Hey I wanted my 75% off times! read more

Usually when I come to this store all employees are nice except this one girl at the register. There was a SALE SIGN that says 11.99 for allergy medicine but rang up for 17 bucks, didn't even bother to check the sign, even though I asked her, she responded back its not on sale do you want it or not with an attitude. I even mention they should take down the sign if it's not on sale but she ignored me and said nothing. I also had to remind her if she took off the allergy medicine off my receipt since I didn't want it anymore. Then didn't offer me a bag, when I bought a lot of items and while she was ringing up, some of my stuff kept falling on the floor. I'm just saying CVS shouldn't hire just anyone especially people who can't provide good customer service because why work at a retail store in the first place. read more