I went to go pick something at the pharmacy. Which is always a fun adventure! Ugh! Always make sure that they run your pharmacy orders through your insurance. I was told it was almost $25.00. Had them double check and it was less than $5.00! Good thing I asked! Keep in mind... this pharmacy location is super busy!!! read more

Love this store! Workers are helpful and friendly. Pharmacy is great. This is where I get my prescription...

I reached out to CVS to help my 86 and 95 year old parents.... and Eva at the Travis Blvd CVS went above and beyond to make it such a pleasant experience. She checked the availability of a product so they wouldn't run all the way there if not! They did have it.... so kudos to this CVS for having sugar free cough medicine for diabetics... but higher praise to Eva for her customer service skills! She made me feel like my parents were important to her and that she truly liked her job of helping her customers! CVS please extend my appreciation to Eva and shoppers go to CVS to Travis Blvd in Fairfield for excellent customer service! read more

Only a few pharmacy employees are any good at helping anyone. Some actually make reasons to not fill my prescriptions. It ONLY happens when that one person is working. And the rest of the horrible not worthy of any role relating to public employees just make it worse. If they don't want to work then quit. Stop taking it out on people who have valid prescriptions. I've watched the same behavior from the pharmacist that I had today. Multiple times and she still works there but she's allowed to toss my prescription? Horrible. I got a lovely Google response directing me to a link I've already used to try and voice my concerns that basically dismissed ALL care for my feedback and reoccurring trouble with the pharmacy and certain employees who still after 24 hours REFUSE to fill my emergency prescription. Despite repeated attempts by the ER, case manager and myself. What a gross misuse of insurance by a few pharmacy employees. No possible way to talk to a manger? No possible way to fill the prescription? Aren't you a pharmacy? read more

We were in the drive thru, last person, they were going to lunch and when they told us they were rude about it. They at least could've served us before. read more

Horrible service I been standing at the allergies department pushing the customer service button for 10 minutes even had to ask the pharmacist to page them worse service I ever had in my life read more

CVS Pharmacy - Pharmacy Near Me - Fairfield, California

Went to the pharmacy and the guy at the counter (Rodger) was super rude. So rude I reported him to the corporate office. I came to pick up my medicine because the day before I received a text asking questions, which I answered when I answered it said my prescription would be ready by 9am. I got there next day at about 11:15am assuming my prescription would be ready because that's what the app told me. I get to the counter and went through the step (name, birthday etc). He said my prescription was not ready I said the app told me it would be ready by 9am. He then ask the pharmacist she was working on it. I said I got information that it would be ready by 9am he then LIED to my face saying the had just got the order. I say no you all received the order yesterday at 9am and I try to show him the text. He said I told you they were working on it and the said it a couple more times. I never really lose control but I did get loud because I hate someone telling me something that I know is not true and why is it taking over 24 hours to fill a prescription when they have 3 people doing it. Just tell me the truth and say sorry were working on it. Not I told you we are working on it and then tell me it will take another 30 minutes. The sad thing is I never ever had a problem with the pharmacy staff, and never gave a 1 star. read more

The staff is always helpful and friendly. They also carry a variety of items like a small mom & pop shop. The best part is I can shop and pick up prescriptions all in one spot. read more

Staff is great! Helpful, always efficiently tries to do/grab what you may need. Conveniently has a lot of parking. Area outside and inside are clean. I feel safe late at night or early morning. Shelves are often bare, I cannot consistently find the same item on a regular because stock is so low. On everything, across the board. So have option B or C in mind when running in. read more

I went to CVS Travis blvd today to take passport photos but the staff in front was very rude and was not helpful at all and she told me that she can't give service till 6pm cause there was only one staff according to her.I don't know why they have only one staff in that busy time and busy store . If I would get chance to give zero star I would prefer to do that. read more

The customer service here is horrible, l went to buy a blood pressure monitor and l asked a one of the workers who was stocking products where it was and she gave a irritated look and says "I don't have it in my cart the machine should be at the front". When I went to the front it wasn't there, They should hire people with better customer service skills. read more

Just wanted to give a shout out to the pharmacy team, especially Zayra, when I went here last week! There was a long line for those who had to pick up our meds and she constantly checked up on us and let us know that she and the rest of her co-workers were trying their best to fill our prescriptions, so we can be on our way out. I used to pick up my prescriptions elsewhere and the wait time at other places can take up to a few hours even when there isn't a line. However, Zayra made sure we got in and out within 20-30 mins! I really appreciate that! I haven't seen any of what other customers have experienced at this location. Everyone was polite and tried their best to accommodate our time. So, thank you to Zayra and the rest of the team for your kindness and efficiency! :) read more

Today April 23, I had a family member who was having a medical emergency and denied the restroom. They said the public restroom was closed, but did not allow her to use the employee restroom. This is a pharmacy. There is no reason why she should have been denied,there is a CA bill that was Violated - assembly bill 1632. I will be filling with the city of fairfield. read more

I've been calling for my refill first call I waited for 30 minutes then the person just said hello then hang up . 2nd call waited another 25 minutes then talked to a rude person from pharmacy saying I have to call my doctor and insurance. Now waiting for more than 25 minutes and still I'm on hold . I know your busy but still hoping people can be nice and patient I am waiting again for 30 n minutes again hoping they can answer the call read more

Hands down the worst pharmacy to deal with as they don't answer their phones. While working everyday I called for two weeks every single day and no one answered. I have documented proof of this, this is not an exaggeration. Cvs has lost my business and my respect. read more

This Pharmacy NEVER answers their phone. When you're disabled like me and my wife are and we can't call our prescription in to be filled we're forced to walk the script in and then wait HOURS for it to be filled it's very difficult! On top of that I'm the only customer waiting in line I can hear the phone ringing while 3 pharmacists are standing around JUST LETTING THE PHONE RING ? Cmon ! I've never encountered a pharmacy like this one ! I don't know how they stay in business! Do not use this Pharmacy!!! read more

Had to pick up a prescription from this CVS and let me tell you, the owners of this franchise should be embarrassed by this location. Pulling up in front, the first thing you notice is a disgusting garbage can spilling trash all over the sticky, unwashed sidewalk. Many of the shelves are empty, when asked, the employees told us that he was the only one on the retail floor and was unable to restock any shelves. I know CVS isn't responsible for the trash humans who dirty up the exterior of this store, but they might want to consider emptying the garbage and pressure washing the sidewalk. After all, shouldn't this be just a little more sanitary since the people who are coming here are often ill or health compromised? read more

I was not impressed with the pharmacy. It's like I'm always putting them out when I come to pick up my prescription. The pick up window was all boarded up when they were open presumably because they don't have enough staff to man it. When I asked if they were closed they looked at me like I was nuts. All the cosmetics are locked up and there isn't enough staffing available to help you when requested. There IS however a super nice and professional young man that works the front register. read more

No customer service in this store. You can't get proper help. Go to other CVS store. North Texas branch always have staff willing to help.

This pharmacy is continuously having issues filling my prescriptions without any problems. When you try to contact them by phone to try to alert them they are processing an prescription that has been recently replaced/updated you can never get through to them. I was waiting for 90 minutes yesterday in phone queue and never got a live person to answer. The drive thru window is closed more often than it is open. I have been a regular pharmacy customer for more than eight years but I am going transfer my prescriptions to another CVS and see if its just this store or the corporate culture. If it doesn't improve there I will move my prescriptions to Costco or Raley's pharmacy. read more

What an unfortunate experience had here at the pharmacy. My sister recently filled a prescription with CVS and picked it up as anyone would. When she got home she realized her daughters inhaler was missing. She wasn't worried as my niece did not need it right away. Fast forward to the next day she goes back to pick it up, let's the employee (Kenzo Mish) know what happened the day before and the first thing out of the employees mouth was "let me check the cameras" which my sister agreed to because they definitely forgot the inhaler. She comes back after some time and tosses the inhaler at her! TOSSES MEDICINE AT A CUSTOMER!?!? I was bewildered when my sister told me what happened because why they would be so upset over a mistake their own staff made. She didn't want to cause problems so she left. We've been trying to get ahold of corporate with zero luck of course! I hope this location's pharmacy gets the proper customer service training they need because if it was an emergency and my niece needed the inhaler right away I absolutely would have not stood for this kind of treatment!!!! As pharmacy staff, please DO BETTER. People come to you for help with illnesses and pain and to treat them this way is beyond me! Avoid this location if you can! read more

They've been great every time I needed a prescription refill or had any questions. They even answer the phone when you call

This pharmacy is full of incompetent people that do not have the basic common sense to fill a prescription with all of the information to do so...I would highly recommend going elsewhere... read more

Contact the pharmacist. Case 1: CVS advises you must contact the pharmacist for your prescription. Other cases: Only achieved by talking to a pharmacist. PROBLEM: There's no direct route with their dial in system to get to the pharmacist. You can play the game of hitting zero to get there indirectly, if you're feeling lucky. Once you're in the queue for the pharmacist to pick up, you'll listen to music continually interrupted by their vaccine message. They rarely pick up as they're clearly understaffed. You'll be on hold for an hour to no avail. CVS overall needs to fix this service. Why should a pharmacist have to address shipping and billing? Delivery service is hit or miss. Sigh read more

Answer the phone, to get a question answered or take prescription taken of hold they tell you to call the pharmacy but no one will answer the phone. Have to keep making trips to the pharmacy to get anything done. read more

Avoid coming here please. only 1 person is working and the others won't help even if its a long line.

For being tested covid 19 positive and after I isolated myself for t 10 days . I made online appointment at cvs. And appointed the next day . Tested and after 1 whole day I got an email and my test result was confirmed negative. Did my test on their drive through testing procedure. It was simple and straight forward on how to self test yourself with out going inside the store. It was much convenient and fast. Thank you so much for quick and satisfying customer service. Thank you and keep up the good customer service. read more

They failed to activate a gift card correctly. Went in to see if they could check what they did wrong and was immediatly told by Dede that she couldn't do anything and that I just need to deal with CVS' customer service. She literally didn't do anything. Not even bothered to look at my receipt. Beware of their gift cards and customer service. read more

LUPE the cashier in the pharmacy is rude! She has no customer service skills. The only reason I'm giving 2 stars is because of the front of the store staff. read more

If you need someone with a great personality and someone to talk to go too my girl Danay. She's always cheerful and always makes us laugh she doesn't make us feel shy or scared to ask for help. She makes sure you have a good day. Go give her some love! read more

If I could give 0 stars I would. The worst pharmacy customer service I've ever experienced. First off, the middle Easter gentlemen working there is rude af over the phone not helpful at all. They have over 5 people working at the pharmacy and not one can bother to answer the phone... smh never coming back again. read more

It has long since been renamed to CVS Pharmacy. No more Longs. I had shopped here for years, but lately I haven't come to shop. Ever since I moved back in 3rd grade, I come once or twice every few months. (I went today though!) But, I like this store. Before moving, this has been the neighborhood pharmacy where we went to for our many needs, like prescription medications, lotions, school supplies, and even food. They have a lot of things here. We still come for those reasons, but far less often now. They have great staff. They are pretty knowledgeable with what they have at the store. They are also pretty nice too. They really have nice displays, and it is really clean. Depending on the season, whether there are upcoming holidays or not, they always have a big display right when you walk into the store. The price of many things here are a bit higher (compared to Walmart or another supermarket for food and home necessities, and perhaps Office Max for school supplies). If you don't mind paying a bit more, then I guess that's ok. It's a cool store. It's not bad at all. read more

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The one star goes to guy at the front register. Here I'm new to town, worked as a former pharm tech in college so I'm a little familiar with how things work behind the scenes. My doc called an RX last week and forgot to call in one important detail. So, I'm going back and forth between calling the Dr's office, my home and CVS. My Dr actually called me to ensure that the pharmacy received the RX. I go back to CVS only to be informed by Dr. Otuyelu that it would take an hour to fill my RX. I tell her that I'll wait, and that did not make her happy. About 30 min. later the pharmacist a.k.a Dr. Bae (?) tells me that my prescription was not going through as my insurance indicated the RX had been filled elsewhere. Elsewhere?! WHERE?! She told me to call the prescribing MD because they would not be able to fill my RX until November 1st. Her tech parroted her instructions, without so much as help call my insurance plan. I phoned my Dr. and went to the other CVS' in my city only to come up empty handed. I called my health plan, and a kind representative informed me that no such transaction from CVS processing my medication had come through their system today. She attempted to process the request and showed no such denial. She phoned CVS in an effort to speak with Dr. Otuyelu and advocate on my behalf. She waited on hold 30 minutes only to be told by CVS staff that it would be a 30-minute wait to speak with the pharmacist. The insurance rep would be unable to hold for that long and encouraged me to call CVS. Well, I attempted to and was on continual hold for 45 minutes. No human came on hold to indicate hey "sorry were closed." This store isn't in the best area of town, and I've seen challenging patients come face to face with some, not all, but some rude techs, but guess what, we are YOUR CUSTOMERS. We ALL have bad days, and WE are ALL forced to do things AT work that we don't like to but it's OUR JOB. WITHOUT US, maybe you wouldn't have a job. So please show some darn courtesy, respect, and most of all DON'T LIE TO YOUR CUSTOMERS. read more

This pharmacy is incompetent. I am sick, and had two prescriptions to be filled that were sent at 530 PM. I sent my mom in to get them at 545, which they said is a 30 min wait. After an hour and 15 minutes she goes up to ask if it's ready, and they checked her out and she left as she thought both were in there (both should be in there right?) she gets home and it's only one. So this time i go there and ask where's my other prescription at, and she said oh it's on hold because you don't have insurance. I do have insurance, they just don't take it. I'll pay out of pocket. Just like the first prescription. She tells me it's another hour wait. Why? Because it's put on hold. Why? Because no insurance. What planet does that even make sense? And you didn't tell the person picking up my prescriptions that or that i have one on hold? Basically y'all screwed up and don't wanna admit it. Jesus please fix it. Idk where these techs got their certifications and customer service skills at but it seems like CVS always scrapes the bottom of the barrel. Now i get to wait 3 hours for a prescription to be filled. So, you've been warned. If you're filling any prescriptions here, make sure to set aside a good 3-6 hours and check your bag before you go since they admittedly don't even look at the prescriptions to be filled. read more

This review is for Tiana in the pharmacy. She was SO helpful and so informative. She helped me with a discount on my prescription and was just a very pleasant and positive person I needed to meet after having a not so good day of sickness due to pregnancy. Thank you again for your help, you rock!!! read more

I have been shopping here since this store opened! Today was really disappointing because I came into the store, I've been sick lately feeling very weak & I asked the checker if there were any carts? She literally said there was one cart, which was already being used. Since this is a pharmacy and older and sick customers coming in and out, shouldn't they have carts available? read more

I had a scheduled booster shot at 8 PM. I came in early at 7:30 PM as the instruction says to come in 15 minutes early. Come 8 PM, the Pharmacist wasn't till there as he was still at lunch. I didn't get my shot till 8:20 PM. What is the purpose of scheduling if they themselves do not comply? read more

Trash pharmacy. Horrible service. Received a text at 2pm my recurring refill was ready. At 6 pm I came to pick it up and I waited in drive thru line for 30 minutes and they said it was not ready come back in an hour. I explained I received notification of it being ready and said I've waited in line a very long time and pharmacist came to the window and said you have to wait an hour go park. I would expect a more thoughtful solution however I left as advised. When I got to the stop light I received a message saying my prescription was ready Litterally 3 minutes later LOL. WOW! Now I have to wait in a 4 car line all over again. Unbelievable. read more

horrible customer service in pharmacy and store. Management sucks. Staff was really rude.

They only had the inhaler and not the nebulizer solution that my daughter needed to breathe, came back two days later and it was ready... I would have WAITED 20 more minutes for what she needed to breathe... I took a whole day off of work to make her another appointment to get more... I'm mad. read more