I went to go pick something at the pharmacy. Which is always a fun adventure! Ugh! Always make sure…read morethat they run your pharmacy orders through your insurance. I was told it was almost $25.00. Had them double check and it was less than $5.00! Good thing I asked! Keep in mind... this pharmacy location is super busy!!!

Love this store! Workers are helpful and friendly. Pharmacy is great. This is where I get my…read moreprescription...

Transferred my meds there and glad i did.They always have them ready.Very kind and courteous to…read moretheir customers

I call in three medications and they are constantly forgetting one of them. I feel like I have to…read moreharass them to fill it for me. Today when I called to see if it was ready she said let me see if we have any here. When I am out I get very sick, migraines, heart palpitations, I can have seizures, heart attack, I have had a stroke in the past. I get an attitude like it's no big deal. I told her I'd be there at 6:00 on my break to pick it up she said we close at 7:00 and started hanging up the phone while I was talking. It should have been filled yesterday that's their fault not mine,you don't know what you're going to get nice or rude.

Gateway pharmacy is so amazing! Julio and all the pharmacy techs make picking you your medication…read moreeasy and simple! I've been going to this pharmacy for about three years and they have always been the best.

This Pharmacy has got to be the easiest and most efficient pharmacy I've ever dealt with.. the…read morestaff is more than professional and they deliver free of charge .. Bravo

ok sure, there are a lot of things to complain about. and nowadays i feel the stars must all align…read morefor each of us individuals to have a smooth sailing experience in the healthcare business. but i wanted to spread some kindness and tell you that this pharmacy has accommodated every need i've ever had the 2 years i've lived in Fairfield thus far. i have to visit them monthly bcus that's the way my insurance got me set up. the staff and the lovely pharmacist lady i tend to see every time i come have gone above and beyond for me the few times there were mix-ups in my situation. it's never perfect and i know well enough that im not their only patient but the staff here does their best and deserve a shout-out thank you!

Charles is the best! I waited in line patiently as I decided to come 20 minutes before they closed…read morethe pharmacy at 6pm. This man was polite and kind. The real reason I'm here writing a review about Charles is not for how quick he made the line move. It is because someone's child had what was obviously an autistic uncontrollable outburst. It was very loud and everyone turned around. Charles smiled and quickly said, "I love that. You don't hear that at my house. It keeps life interesting." It was a short conversation, but what he did so eloquently was support the mother of this child. I agreed with him, I love it too. Thank you for embracing this moment with me! Charles you're the coolest! My 3 autistic family members thrive in this society because of people like you. Never change!

The store is not ADA compliant. No shopping carts and no electric scooters…read more People borrow carts from the business Next door. Everything is picked over. Looks like a Walmart on a Fentanyl bender. Was my first time shopping there and last. I have KP heathy extras card. I'll be going to another store next time. Plus the prices are nuts. Had to use it or lose it by the end of the quarter.

This is a review towards a Male pharmacist last night April 2 around 7-8pm. There was no Mucinex…read moreavailable that I am used to taking and this guy suggested Sudafed. I told him, am taking Amlodipine which is bad to combine and he said it was safe! Still, I did not listen and walked out. The pharmacy has few stocks available and is always missing items.. Attached here is a proof that Sudafed and Amlodipine have interaction risk and is very dangerous combo. Just awareness, ask your doctor and not a pharmacist. They make mistakes too or better yet, research for yourself..

This place the worst they never answer calls why does it take so long to answer a phone question…read moreand the phone hang up on you as well. Not to mention the customer service so people are nice and others are just plain rude. What I don't understand is why do people work in pharmacy work if you don't enjoy working with the public or customers service especially customers who are sick or in pain? Walgreens do better as a company get my customers service agents

I'm having surgery tomorrow in Sacramento but I live in Fairfield. My doctor sends the script to my…read morelocal pharmacy. I leave Fairfield to stay at my mom's house. I'm getting my pills ready for my nightstand. Tylenol? Ibuprofen? Oxycodone? Nowhere to be found. I haven't opened the bag since I picked up my meds. It was still stapled shut when I opened it tonight. The bottle is empty and there's no residue. Either someone is inept or pocketed my pills. Meanwhile, I pray that my surgeon refills it. Edit to add: They messed up but I'm forced to wait on the phone for over 40 minutes. Nice. Update: I'm first in queue and someone goes to pick up the phone but puts me on hold. Still waiting at the hour mark. Update: Waiting for over a hour, told to call back in the morning (well, my surgery is at 4:30 in the morning. I called the number again and asked for the manager so said she would personally walk back to the pharmacy to ensure the pharmacy manager answers. He answers and basically tells me oh well. Thanks, so effing helpful when I can't get to a pharmacy before 4:30 am. I can't get a hold of my doctor before my surgery. The pharmacy fucked up and is trying to blame it on me.

I've been to this CVS Pharmacy location a couple of times in the past. I used to get my flu shots…read moreand COVID-19 booster shots here. Back then, they weren't as organized or were just overwhelmed by the sheer amount of people there for their immunizations. I had an appointment, but still had to wait in line (as if I didn't have one). Other than immunizations, I was in need of getting my daughter's antibiotics as soon as possible. Our regular pharmacy still didn't have her medication ready, even a day or two later. I was told that the medication was allegedly going to come in the following day, but I didn't want to wait any longer. I called this CVS Pharmacy location and thankfully they had her medication in stock. The person I spoke with over the phone, however, was a bit rude towards the end of our call. Thankfully, however, my husband was able to pick up her medication that same day. I'm thankful that they had the medication in stock, so she could start her treatment, but I wasn't really happy with the customer service I received each time I've come here or spoke with someone over the phone. For that reason, I give them 3 out of 5 stars.

No customer service is the norm at this location. The young lady who was in charge of the cashier…read moresaid she was not able to help me because I needed change for a twenty dollar bill because she had not enough small bills, but when I tried to buy a small pack of gum she still refused to let me buy it. So I played the scratcher lottery with a twenty and I won $40.00, then she cashed in with a twenty and 4 $5.00 bills. Stupidity never ends with these people who are not trained to deal with the public.

Not only do they have wonderful customer service, Quick turn around and reasonable prices. But…read moreGrace saved my husband's life today. My husband had to have emergency surgery and was released with an antibiotic that he was allergic to. No one caught it. But Grace did. I am so grateful and I recommend this place highly. They treat you like family, and they go above and beyond

Knowledgeable, personable, concise, and caring. These are the traits that many larger retail…read morepharmacies lack, such as being considerate of my time when I require a refill. I feel as though the pharmacist here actually cares for my family's well being. They provide a full service of vaccinations and medication pick up and are all so kind when I have questions or concerns regarding medications. They even provide a service known as bubble packing which makes it a 100 times easier to manage my elderly grandmother's medications by prepackaging daily medications by the time of the day for her. Thank you!

The person who answers the phone is rude and lazy. Every time I call about prescription it's always…read morea super rude LAZY tone and they act like they can't find my medication until I ensure them it's there. Then they actually look I'm tired of going back and forth with a rude woman every time I call for me and my kids meds. I just called for my insomnia medicine and she was incredibly rude.

This particular Rite-Aid needs to fire two female employees. They're rude and unprofessional. They…read moremake people embarrassed that they asked a question etc. noone should feel the way these two have made myself and others feel. Hoping 2025 brings that.

I am absolutely livid. I would not recommend using curbside pickup at this location. I waited 40…read moreminutes before finally giving up and going inside to get my order myself. By the time you wait for curbside, you could have gone in and been back to your car. There were three employees assigned to curbside, yet orders were only being brought out one car at a time. Even for a single bag, two employees pushed out a cart. One employee spent time fixing his hair and pulling up his pants while a long line of cars continued to wait. Once I went inside, the experience wasn't any better. There were plenty of employees, but no one seemed interested in helping customers. The staff I encountered were unfriendly and not helpful. A 40-minute wait for curbside pickup is completely unacceptable. The service was slow, disorganized, and incredibly frustrating. I won't be using curbside pickup at this location again.

Stopped by customer service to return some items, employee by the name of Paula was extremely rude…read more Paula was wearing a mask and I could barely hear her. I asked her to repeat herself multiple times, but instead of speaking up, Paula decided to reply with a disrespectful and rude tone. As a positive and extremely friendly person who treats people with kindness, to management, I think Paula would benefit from customer service training or placed in shipping/receiving where she is not required to communicate with customers. Everything else is in store was pleasant.