The owner is very knowledgeable when comparing her wide range of products, their effectiveness,…read moreefficiency, and pricing rates. She's flexible and always tries to help customers make the best financing decisions for their medical needs!

The owner was very nice, very knowledgeable. I would definitely recommend this business.read more

This medical supply store is great if you need a part in a pinch. I only been here a couple times…read morebut they have been very kind. If they don't have it, im sure they can get it quick.

Kaylee was so helpful and understanding when we went there! In difficult times, they brought us…read morehope with helping us it's the supplies and equipment that we needed. Thank you!

They are conveniently placed in inside the small BX. They are right next to where you get your keys…read moremade and across from getting glasses. They have stuff for C pops in here and what you need for babies as well such as breast pumps. The service here is awesome.

Our family has been doing business with JANZ MEDICAL SUPPLY , formerly Mullaney's, for many years…read more They have helped us with several medical needs for my special needs son and my mother. The staff is very friendly and helpful, especially Susan! I can't say enough good things about the company and I highly recommend their service!

I have about $2000 of their equipment for a week in my house. No problem. Then I find out they…read moreforgot to give me a piece of equipment. Called. 30 minutes on phone. Say I don't have an account. 50 questions to me to verify it's me. Very redundant. At the end I had to hangup I was so frustrated. This is crap. Gave them the order for the equipment. All crap

Horrible, horrible customer service. 4 missed scheduled pickups. One they scheduled for 10:31 at…read morenight. Really, my 90 year old mother is going to Available at that time? They did it without notifying us. Customer service is all over the board. Inconsistent answers, confused agents, wrong information, and overall not helpful. Do not recommend this company. It really comes down to poor management. Based on their 1.5 star rating I assume they simply don't care.

Good customer service they are responsive and want you to be comfortable. Good people and cool…read moreDurable Medical Equipment to help navigate getting around for the disabled.

I have left 2 phone messages to Diana on February 19, and February 20, 2025. in regard of…read morescheduling delivery for my daughter's repair parts for her wheelchair. as of now she still have not returned my call.

I have had consistently fine experiences with Family Medical when I have needed help with equipment…read moreto deal with a variety of medical issues. They had good back supports when i was dealing with back issues, had exactly what I needed for the recuperation time after hip surgery and recently had exactly the right nebulizer I needed for a respiratory problem. It's not just that they have such good stock, their service is knowledgeable and friendly. All in all, I'm very grateful that we have this fine medical supply in Napa. Kudos!

Went to get a walker for Nana and found they have different sizes for different heights and styles…read more You can dress them up or get a plain version. We also looked at transport chairs to rent for when we go someplace and she can't walk a long distance. This store has everything. We made an appointment with their fitter to go back and get fitted for compression stockings her doctor wants her to have. The staff was nice and knowledgeable. I found out they are part of the family that had Family Drug Pharmacy. Love supporting local small businesses.

Run, Forest, Run! Avoid this business like it was COVID…read more-19, worst service ever. They avoid all responsibility , rarely answer their phone and compulsively lie . Their equipment is defective, i went through 5 air mattresses, still not working. Wheelchair fell apart. R & F would not replace. Or acknowledge. Worst of all, the Tech is a lil man named Peter, very disrespectful, always inappropriate with all the females, exchanging phone numbers , arranging extra curricular activities. he lacks integrity and professionalism .

Horrible service here. My dad bought a scooter from here and it stopped working. Now we are getting…read morethe run around to get it fixed or get a new one! My dad needs a scooter. It is still under warranty too. I think they are terrible service. Never answer their phones and are never there.

My husband was in need of a hospital bed rental to use while recuperating from a very serious back…read moresurgery. I called a few places and was either unable to get a call back or they made the request more complicated than necessary. Jackson Medical Supply was prompt and clear about the process and was able to deliver and set up the bed in a timely fashion before he got home from the hospital. Thanks to JMS and especially Peter, our set up and delivery person!

I arrived at 4:55pm today, Wednesday, and the door was closed and locked. I looked inside and saw a…read morewoman at the counter. She had to have heard me because I tried opening the door. I stepped back to look at the signs and looked through the window again and she disappeared. Tried calling and it went straight to voicemail. Very unprofessional. On the door and on their voicemail, it says they're open until 5:30pm.

Jackson Medical supplies is a local family owned business. They had what I wanted the price was a…read morebit more than it woukd be online. I want the money I spend to remain in the community

I have had an excellent experience dealing with this business and the owner Andre in particular. He…read moreresearced some hard to get items for me and ordered for me just what I needed. Andre is friendly, helpful, and his prices were very reasonable. I will definitely be using him again shortly.

I came to deliver some medical supplies. I walked into receiving, as soon as I walked in, WOW!! I…read moreheard cursing words and profanity,from the receiving lady and receiving works. I was shocked, to hear those words specially coming from a so called professional company.. This happen on 1/13/16.. That just come to show the professional services they provide, bad service.. I was greatly offended..