This medical supply store is great if you need a part in a pinch. I only been here a couple times but they have been very kind. If they don't have it, im sure they can get it quick. read more

Kaylee was so helpful and understanding when we went there! In difficult times, they brought us hope with helping us it's the supplies and equipment that we needed. Thank you! read more

Wonderful products, and customer service and support is outstanding. Staff is very kind and caring. Thank read more

The sweetest women work here! I'm so happy I decided to stop by, my Nanas doctor gave her the wrong walker and I came in looking to just buy one, Jen helped me out and rented one to me at no charge to see if this one will be better. Of course I can't guarantee it will happen for everyone but I guarantee they have great customer service and obviously care for the people coming in. Thank you again Jen, you are an angel ! I highly recommend stopping in if you're in need for any medical supplies. I can't thank you enough for!!! read more

The ladies there were very friendly and helpful with my mom's and my needs. The store seemed to be well-stocked and, although there was a lot of inventory on display, everything looked very organized. read more

Friendly staff & very helpful! Quick to help me find the equipment needed for my residents!

This company has a great variety of supplies and the staff is very friendly and helpful. It's great to do business with them.

Awesome people, very helpful and honest. I had a mobility cart issue and they were straight forward and honest. I would definitely go there again for any mobility cart stuff. read more

The ladies in here are very friendly, helpful and knowledgeable of everything in the store.

I needed to get a medical equipment and Jackson's Medical Supply in Vacaville had it in stock, unfortunately my insurance was not accepted. Wendy Wigmore was able to assist me by verifying with her manager if my insurance can be billed. I provided her with everything she needed to verify my insurance, a prescription faxed by my clinic and she also stayed a few minutes after closing as I was running late from getting my medication. Thank you so much for accommodating me and staying back, I really appreciate it. I recommend them for any of your medical supplies. Thank you all so much! read more

Thank you, thank you, thank you! I've been using a Cpap for around 10 years and have NEVER had a mask fit as well nor slept as well as I did with your mask! I drove from Texas knowing I needed to replace the mask. You were very helpful and I sincerely appreciate that. I'd never seen a mask like the one I bought nor have I heard of the name brand, but - WOW!! Such a difference in my sleep. I just can't say enough. Thank you! My Cpap supplies will only be bought through you - Zz It's so nice to know that if I'm paying out of pocket I can get the EXACT best mask to use. Thank you! read more

Limited supplies. I wasted my time coming here. I was going to buy something but the return policy sucks. Please don't use COVID-19 as an excuse for your NO RETURN POLICY crap. If you don't trust the customer returning unused item, then why should we trust you that your items or equipment are sanitized before it goes on the shelf. What is the difference between a customer touching everything in your store and a customer returning an item. read more

I went in today to see about purchasing a walker for my husband. They had only one that would work in our home, but the back was very uncomfortable when my husband sat in it. No one offered to have me look at a catalogue for other models or offer any other help. I felt they didn't care whether I purchased or not or whether I return in the future. This was very different from the way I was treated in another state when I helped care for my parents. That business would have done anything to make our situation more comfortable. I came home, looked at Amazon and ordered one that met our exact needs. It will be here tomorrow snd can be returned if needed. I really did try to shop locally. read more

i would be giving 0 stars but that was not an option. if you are looking for a company with horrible customer customer service and customer care than jms is for you. if you want a company who only cares about your money, than jms is for you. if you want to throw away your hard earned than again jms is for you. if you want to purchase or rent good to great medical supplies use anyone but jms. im in the medical field and ended up on the other side as i had an accident that required me being hospitalized and required plates and screws and fiber tape for my broken ankle. ive been sending patients to jms for over 10 plus years but have cut ties with them today personally and business wise. i could have left days ago and to be talked to to way the teenage girl on the other end of the phone was humiliating. someone in management needs to do some under cover boss to see exactly what im talking about. shame on you jackson medical supply. read more

Very helpful and friendly. Was looking for crutches for my 6 ft tall son and no one had any with the distribution delays. They had a used pair and saved the day!! read more

Jackson Medical Supply is amazing! Their customer service is top notch. From the time your conversation with one of their team member starts to the end of your transaction. Delivery of their items are on time too. read more

So I just had back surgery and was very pleased to find out that this company rents out the medical beds, but more than anything I was very happy with the technician Jackson Medical Supply sent because he was very good with this customer service going up and beyond his call of duty. He put together my bed, cleaned it, gave me very detailed and precise directions. This young man was not only courteous but very respectful. His attitude was upbeat and friendly which was a breath of fresh air. I not only recommend this company but definitely ask for Peter as a technician as he was very awesome and understanding and I give this company a thumbs up for hiring such a great employee!!! Thank you! read more

Excellent service and great product selection. Personal service and excellent advice from well trained and knowledgeable staff. Got exactly what I was looking for and quickly! read more

I rented a wheel chair for my mom to attend my daughter's graduation. It was very reasonably priced at $35/week. The girls at the counter where very helpful and super nice. I'd recommend them to anyone. There is a lot of things in there for assisted living. From awesome lift chairs, to braces for every joint in your body, to Essential oils, magnifying glasses, shoe horns, all kinds of things to help your aging relatives ease into their comfy spot. Gotta go I have to get the wheels back to them Thanks JMS read more

Just be warned, Jackson makes sure they get ALL their money up front, and then the insurance company pays them again after that. When, you may ask, do they reimburse low-income senior citizens for the money they had to pay to get the essential piece of equipment? I'm sorry I cannot answer that. I will say that when I went in to pay for & pick up the walker for my mother after her knee replacement surgery, the staff was kind. But here I am, more than 3 months after trying to be reimbursed as both my moms insurances paid their portions, which the secondary insurance sent us a statement dated 4/21/17 showing there was a credit. Between my mother and I, we have called at a minimum of 8 times. Every time the girl that answers is sweet, and really appears that she is trying to be helpful. You would think this was for some crazy thousands of dollars. No, they literally owe my mom $38.77. Each call has ended with a promise of a call back from the elusive Tracy. 1 time out of those 8 has my mother received a call back, even though I very specifically left my number for that return call. And on that return call, my mom was told that Tracy would mail the check the next week. Well that was June 2, and there have been 3 more calls since that. And no return calls. We were forced to write a letter to the Veterans Administration/CHAMPVA to file a formal complaint against this company. I called on August 2, and was told the notes said the check was supposed have been mailed out. But Tracy wasn't in to confirm what had happened. Perhaps Jackson is okay on the front end of the service, but I cannot imagine how they get away without paying senior citizens on fixed incomes back money they owe them. I feel like this place is trying to hold on to my moms money until she dies or something. And then I wonder how other seniors, without loud, obnoxious daughters making the calls for them, ever get any reimbursements? And WHERE IS TRACY? I feel like its a ginormous game of Where's Waldo? read more

Thank you Wendy Jackson at Jackson Medical Supply. You and your amazing staff, took care of my needs, and they were such a big help delivering a lift chair for my post-op recovery. It was very enjoyable dealing with everyone at Jackson Medical Supply. Give them a call! read more

In an hour of need, Jackson had my back. Easy staff to work with-- great customer service.

First time to this business we walked in and we were greeted with a Hello and can we help you with anything. The lady who came to assist us was on her way to do something else but stopped to help us first I think her name was Wendy forgive me if I'm wrong when you read this lol Wendy set me up with a compression glove in a matter of minutes and we were on our way happy customers thank you. read more

Beware!!! The lady at the front desk with darker hair was not wearing a mask as I walked in which was red flag number one for me. Selection is very limited here , was expecting at least a couple things similar to what I was looking for but unfortunately did not. Other lady at the front desk with blonde hair is extremely rude and will just watch you and not really try and help. read more

Went into the store for the first time to get a sling for my arm the box has never been opened so I went to go return it the lady says no returns no credit and says it's on your receipt but I feel like even if it is on your receipt that is after you purchased the item they should say that at the time you're purchasing anything at that store now I have a sling which I paid $24 for that I can't do anything with ... for the future if I need any kind of medical items I will never go there I will try to find somewhere else to go they have a horrible policy!!!! Beware read more

This is a wonderful business. I called about buying some fleece pads for the crutches I already had that I'm using. They said they sell what I needed. Was afraid that they'd close before I got there. I got there just about three mins before their 5:30pm closing time, and the saleslady was very friendly and accommodating . In fact, without me even asking, she put the pads on both of the crutches, after that I paid for them. obviously they're used to people needing assistance getting in the front door, as the installed an automatic door. wonderful experience overall. if I need medical supplies again in Vacaville, I will definitely go there again read more

BEWARE OF THE 7 DAY RETURN POLICY!!!! Two weeks ago I went into Jackson Medical Supply to buy a large cold pack for my daughter who just had back surgery. As it turned out, she couldn't use the cold pack and we tried to return it to Jackson Medical two weeks after we purchased it. It was still in the box and I had my receipt. The sales rep refused to allow me to return the cold pack as they have a 7 day return policy. I couldn't believe it. I am a long time resident of Vacaville, and spend several hundred dollars a year at Jackson Medical on medical supplies. I shared this fact with the sales agent and said that this would cause them to lose my business in the future. All I got was a, "Sorry our 7 Day Return Policy Stands." Jackson Medical Supply will no longer be getting my business. They clearly didn't care that I was a longtime customer who spends a good amount of money each year on their products, and no one mentioned to me the return policy when I made the purchase. Frustrated and Disappointed. D. read more

Terrible, do NOT go to this place. Judy in Vallejo never answers the phone, and on the seldom occasion that she does, she says she has to return your call and then never does. The Vacaville store, SUCKS even more. We ordered a lift chair from this place on April 30th, and it was delivered two weeks later TORN (May 14). When we pointed this out, they played dumb and didn't want to do anything so we refused delivery. After this, they offered to "repair" the chair by cutting the headrest off and putting a cover over it. This would result in a terrible looking chair. We paid over $1200 for a new chair, not a repaired chair, so we declined. Last week we were assured it would "absolutely, positively be delivered by June 7." Now, nearly a month and a half later, when our new chair was supposed to be delivered TODAY and upon calling them, we've learned that our chair is "lost." How do you lose a recliner? In a medical store? So disappointed, so let down. We will be getting a refund and going elsewhere. read more

Great place. I lost a piece on my crutches the night before we had to leave before going to a wedding. I called and the woman said she had the piece. She gave it to me for free when I got there which was really sweet. I also bought compression socks (broken ankle) that have helped so much with the swelling :) read more

I was shopping for a lift-up chair. Looked on Jackson's website and called the Vacaville store to get information on several offerings. I could not ask for a more seamless, welcoming,and very helpful shopping experience. Solid advice, sent photos of a chair of interest with a person sitting in it, and a great delivery experience with helpful set-up and tips for use. Highly recommend Jackson's medical supply, Vacaville store. Very happy customer! read more

My mother's wheelchair needed a new seat. She called them and I took the chair to them in the morning, expecting to have to pick it up the next day. The gentleman showed me several seats and based upon his conversation with my mother recommended one. He installed it while I waited and gave me some tips on extending the life of the seat. Rather than selling me a pad for the seat then, he recommended bringing her and the chair in so she could pick the one most comfortable. She is very happy with the seat he recommended and so far there's been no need for additional padding. No pressures and the cost was in the range quoted over the phone. I will go back if additional equipment/repairs are needed. read more

This medical supply store helped me tremendously when APRIA failed to do their job correctly. They not only had the knee scooter I needed in stock but also gave me the codes and info needed to bill my Blue Shield insurance myself so I could be reimbursed. My insurance pays for me to use Apria but their service was horrible. Thanks so much for helping me Jackson Medical. read more

I have never been to this type of store before and I had a ton of questions. The people that work there took the time to explain to me about how Medicare works because my grandma needs to have a hospital bed in her home and I had no idea how to get her one. Her dr. just gave us the prescription and said go to Jackson Medical. I went there and they told me the process step by step and they did have to repeat themselves quite a bit but the employees were patient with me and they delivered my mom's bed the very next day. When my grandma started using the bed we realized she needed some things to use in the bathroom and I went back to Jackson and man I thought I received excellent customer service the first time I went but it was even better the second time! Great Business and Great Employees!!! read more

Just wanted to let the local community know what good service my brother received when he went in to purchase a wheel chair after his leg amputation. Tracy Kelly, the best, Wendy Wigmore, the greatest and Sam, the service tech, where fabulous. All my brother's wishes were met. All our family has made Jackson Medical Supply the only place we will go for any of our medical supply needs. You should do the same!!! read more

Can't say enough nice things about the staff. My wife has sent me there to purchase items on two occasions. Even though I had a somewhat embarrassing story to tell they treated me with kindness and acceptance. Five stars for sure! read more

This medical supply store was extremely friendly and took great care of my needs! I called ahead of time about a particular product and when I arrived they had it waiting for me. Top notch customer service!! read more

Its been a pleasure working with the staff at Jackson Medical Supply everyone I talked with was so helpful and friendly asking all the right question so i wouldn't have to make so many trips. I left with everything I needed to take care of my boyfriend who had major foot surgery. Just want to thank them J Callahan read more

Lousy service, they always seem too busy to help you and I always feel like I'm bothering them. It's worth driving to Fairfield and going to " I feel good medical outlet they know how to treat their customers. I give them 10 stars and I give Jackson Medical supply a minus 5 had to give them 1 star to continue, but they don't even deserve that!!! read more

My wife and I stopped by to identify and purchase some equipment since our mom broke her ankle. Evidently our visit disrupted the video or music coming from a mobile device that the two ladies behind the counter were sharing. As we walked through the store, the women let us know about said inconvenience indirectly. With the short answers, general attitude and walking away from us as we asked questions. Honestly I always appreciate knowing where I stand with someone be it direct or indirect. Admittedly I did not see the content on the phone or tablet they were sharing so perhaps it was very entertaining. In any event, here is the one star rating you earned and I would like to formally apologize to the 2 women behind the counter for our disturbance. It won't happen again, I assure you. Thankfully mom's doing better as we found the help and equipment she needed elsewhere. read more

This place is way over priced, and when we bought a simple $13 product from them that turned out to be cheaply made and inappropriate for our needs, they refused to take it back or to stand behind their product in any way. Instead, the owner/manager maintained that she could no longer sell it in the condition it was in because the wrapper had been removed, so she would not take it back. We compared this product to products with a similar function that were available at CVS and Walgreens, and found the products from the other places to be far superior in construction and value. The owner/manager was argumentative and didn't appear to care at all about us as customers. We also purchased another product from this store the day before that was $48.95, later to find the same exact product (same brand and quantity) available on Amazon for $17.95. We will never shop at Jackson Medical Supply again, and we urge anyone looking for medical supply products to look elsewhere. read more