I received a bed I was unhappy with electrical issues. This wonderful company got us a new working…read morebed for my aunt! Thank you for all ur help! U are a wonderful company!! T. Stout

To the point... 1) called them on December 15, 2026, to…read morediscuss installing a rail for my 12ft disability ramp. I explained to them that my 82-year-old mother stumbled and fell on the ramp. 2) they requested pictures of the ramp, so I provided it to them the next day. 3) on December 31st, I contacted Ray via text to see if they were still interested in the job. His response was that they were on vacation and that they will be back on Friday the 2nd. 4) texted Ray on January 6th asking who to call and talk to you about the ramp. I never got a response. This company is very unprofessional. What is so hard in letting the customer know if the project is too small or they don't do that kind of stuff. Had they responded right away, I would not have written this review. To Jamie and Ray, please don't leave potential clients in the wind.

Jill and Ray have been our go to company for over 20 years. They have proven professional and…read moreinnovative installing heavy duty Braun lifts in a Ford full sized van and a 35 foot class A motorhome. They also maintained the lift in our first Plymouth small van with a factory lift. When we traveled and had a problem they answered the call after hours and on weekends to talk us through the problem or locate a referral establishment. Always pleasant and willing to make you feel that you were their priority even when it was obvious they were very busy. The work and knowledge they have has always made for a personal but always professional combination of well planned, on time and accurate estimates. A small business with a very big heart and commitment to service.

From the owner: Custom Vehicles and Equipment for the Disabledread more

Mobility Works was a lifesaver for navigating transport needs due to my nephew's cancelled flight…read moresituation. Irma was absolutely the best at helping me to navigate the rental process quickly on very short notice so close to closing time on a Friday. I also really appreciated the $400 weekend special. The public transit options are just not viable with unpredictable flight cancellation and transport needs. The Honda Van we were gi worked out really well and was very comfortable as well for everyone especially my nephew.

Mobility Works in sacramento presents itself as a company that cares about accessibility and…read moreindependence, but what i witnessed tells a very different story. Customers are often mislead into believing thier wheelchair-accessible vans are properly serviced, when in reality shortcuts are taken that put safety at risk. Repairs are rushed, steps are skipped, and the focus is on saving time rather than protecting the people who depend on these vehicles. Even worse, i observed staff- including management- making disrespectful comments about disabled customers behind thier backs. The way people were treated varied depending upon whether they were considered "nice" or not. This kind of conduct is completely unacceptable from any business, especially one that serves the disabled community. For anyone considering MobilityWorks, please be aware: This company's priorities are NOT customer safety or respect. Disabled customers deserve honesty, dignity, and care- None of which are consistently provided here.

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

After my wife broke her ankle I called Eric at All Access Chairlifts, right here in Alta Sierra. He…read morecame right over on the same day to take measurements for installation of a new chairlift. He did a beautiful job of installing a lift that my wife loves.

We are remodeling our home to make it our "Forever Home". However our need became urgent after I…read morehad an unexpected injury. Mr Kap responded quickly to make the Lift operational so I can access our living space upstairs. We had an issue and Mr Kap responded quickly to resolve the issue. We utilize the Lift for self transport but also to move heavy or multiple items upstairs. The Lift is easy to operate. The house cleaners appreciate not having to make multiple trips upstairs with their supplies and equipment. I highly recommend All Access Home Lift, product has been so useful and I really appreciate Mr Eric Kap 's understanding of my urgent need to have the Lift installed and functional earlier than planned.