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    Ask the Community - Mobility Works

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    Lifeway Mobility

    Lifeway Mobility

    (1 review)

    NOT RECOMMENDED This company is incompetent and dishonest. They do not stand behind their…read moremanufacturer's warranty. I tried to get my system fixed from the middle of January to the middle of March and finally gave up. Here is my experience. Week1: Called for service. No response. Week 2: Called again, spoke to a person who scheduled service for following week. Week 3: Tech came, said it was the motor, under lifetime warranty. Said he'd contact manufacturer, get back to me. Week 4 & 5: No response. Called again, spoke to woman who said she'd been wondering about this service call and would look into and get back to me. Week 6: No response. Week 7: Called again, woman said she's send someone out. I said someone already came out, said it was motor. She said he was new and more experienced tech might be able to fix. Week 8: While waiting for tech she called and asked if I knew I had to pay for service call. I said why, if 1st tech was incompetent. She said 2nd tech agreed with 1st tech, saw videos he took. I asked why he was coming out. She said she'd get back to me. She did and cancelled appointment. Week 9: She called back and said they got a new motor but had to charge me $1200 plus $400 service call. I said it had lifetime warranty. She said it didn't. I have paperwork that said it was. They refused to honor it. I gave up and had chair removed. They charged me $600 to take it out. They will fix it up and sell it for thousands. DO NOT DO BUSINESS WITH THIS FIRM.

    From the owner: Lifeway Mobility is a leading provider of accessibility solutions, including stair lifts,…read morewheelchair ramps & lifts, home elevators, transfer aids, and bath safety solutions in greater Sacramento. Our goal is to first understand the mobility needs of our customers and then to identify the best solution to meet those needs. We help residents with limited mobility stay safe in the home they love. All the solutions we provided are professionally installed and serviced by our trained and certified technicians. Contact us today to schedule a free in-home or virtual consultation!

    McIlwain Mobility Solutions - Store front

    McIlwain Mobility Solutions

    (16 reviews)

    To the point... 1) called them on December 15, 2026, to…read morediscuss installing a rail for my 12ft disability ramp. I explained to them that my 82-year-old mother stumbled and fell on the ramp. 2) they requested pictures of the ramp, so I provided it to them the next day. 3) on December 31st, I contacted Ray via text to see if they were still interested in the job. His response was that they were on vacation and that they will be back on Friday the 2nd. 4) texted Ray on January 6th asking who to call and talk to you about the ramp. I never got a response. This company is very unprofessional. What is so hard in letting the customer know if the project is too small or they don't do that kind of stuff. Had they responded right away, I would not have written this review. To Jamie and Ray, please don't leave potential clients in the wind.

    Exceptional service and top-notch expertise! As a paraplegic, finding reliable mobility support is…read moreessential, and I'm incredibly grateful to have found Chris McIlwain and his team. They genuinely care about their customers and have a level of competence that is hard to come by. Chris is always approachable and willing to take the time to answer any questions, never making me feel rushed or like I'm 'just another customer.' What stands out most is how accessible they make the whole process. Chris and his team know the mobility world inside and out, yet they keep it simple and practical--explaining options in clear, straightforward language without overwhelming technical jargon. They focus on my individual needs, and that makes a world of difference. Whether you're a wheelchair user or simply in need of accessible mobility options, I cannot recommend them highly enough. If you're looking for knowledgeable, compassionate experts who really listen, look no further!

    Mobility Works - mobilityequipment - Updated May 2026

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