Mobility Works was a lifesaver for navigating transport needs due to my nephew's cancelled flight situation. Irma was absolutely the best at helping me to navigate the rental process quickly on very short notice so close to closing time on a Friday. I also really appreciated the $400 weekend special. The public transit options are just not viable with unpredictable flight cancellation and transport needs. The Honda Van we were gi worked out really well and was very comfortable as well for everyone especially my nephew. read more

Mobility Works in sacramento presents itself as a company that cares about accessibility and independence, but what i witnessed tells a very different story. Customers are often mislead into believing thier wheelchair-accessible vans are properly serviced, when in reality shortcuts are taken that put safety at risk. Repairs are rushed, steps are skipped, and the focus is on saving time rather than protecting the people who depend on these vehicles. Even worse, i observed staff- including management- making disrespectful comments about disabled customers behind thier backs. The way people were treated varied depending upon whether they were considered "nice" or not. This kind of conduct is completely unacceptable from any business, especially one that serves the disabled community. For anyone considering MobilityWorks, please be aware: This company's priorities are NOT customer safety or respect. Disabled customers deserve honesty, dignity, and care- None of which are consistently provided here. read more

Absolutely terrible place. I would never recommend this place again. They had my car for almost a month and still got nothing done. They did no research to see if any of the equipment would work for my vehicle and then on top of that they charged me labor to put, my vehicle back together after it was their mistake by not doing research read more

This company doesn't give a crap about safety. They sold a family member a van with no airbag. They also have had problems with the ramp not always working and still they haven't fixed it. They had no idea the check air bag that came on when they bought it 2 years ago was on because there was no airbag in the steering wheel. They better hope nothing happens to them while driving this unsafe vehicle. I would give them no stars. read more

yes I signed the form saying it is $139 per hour for two hours to diagnose my problem with my lift the woman said if it didn't take that long they would not charge that much I have two businesses and i know the general public has not idea how long stuff takes etc... but give me a break!! two hours to tell me the lift is too old and they don't make parts!! ?? two hours my appointment was 8:30 did they call me by noon no that day even no next day I had to call them to find out they couldn't fix it... no help no concern acted like they did not even want to help only wanted $298 C read more

Melissa in the service department is nothing short of a miracle worker! Recently, my Dodge enter-van ramp became completely inoperable. With mandatory clinical trial appointments scheduled two weeks away from when the ramp broke down, getting my van functional was absolutely critical! Through Melissa's advocacy and skill, my van was repaired and returned to me on Friday in time for my Stanford appointments on Tuesday! Mel, you are a ROCKSTAR! Thank you SO much! read more

Called to inquire about getting our vehicle set up with a rear left carrier. The salesman was only interested in pushing us into a van. Which is not an option for us financially at this time. We have gotten the lift elsewhere. And we will certainly we buying a van somewhere else at the end of the year. read more

If I could give minus stars I would . Tired buying a van from this company and has been an absolute nightmare with the whole staff I've been working with been feed lies since June of 2022 started off talking with Todd the sales man . I knew what can we wanted and asked if he would be able to get it order a van for us . he told me no problem I told him we had a auto loan secured locked in with a rate and want to make sure he would be able to deliver in the amount of time do to risings interest rates and he assured me that would not be a problem I put down a down payment to secure and has been a nightmare ever since . We didn't hear from him in July I had to call back and left several messages till he finally answered our call ( 3 times before I got ahold of him over 10 days in July) when I did talk to him he said the van wouldn't be delivered till middle of August when the middle of August came I called again took me twice to get a hold of him and he told me the van wouldn't be ready to September so we lost the loan rate and it has now doubled in September I called back and they told me they still haven't got a date that it would be delivered at this time I said I want to talk to the manager his name is Mike about as useless as they come not to sure how he's a manager he told me they still haven't contacted anyone like they have been telling me they have for the last three months I told him I've had enough of dealing with there lies and asked for the regional manger and he had the nerve to ask me why that they would it would just look bad for him ( completely joke ) I contacted TJ he's the regional manager and explained my story and frustration he had answer for me in two hrs said my van would be delivered on October 21 to the Braun factory to have the wheel chair conversion installed would take 6 weeks to finish so now we wouldn't receive it till December I called two weeks ago and asked mike how we were looking on delivery date and he told me it wouldn't be ready till January I've had enough of there lies and canceled my order totally frustrated I will be taking my business to another store and it will not be mobility works . These people are absolutely the worst rude flakes that won't return phones calls and liars I truly believe these people are predators they take advantage of the most vulnerable people I have no idea who's giving them good reviews it has to be fake because there's nothing good or honest about this company. BEWARE read more

I went to MobilityWorks with a lift someone gave to me. They did a check-up for me and offered to order an extension for my license plate holder which I thought I needed. I later realized I didn't need the extension as the plate was viewable through the slats in the lift which I didn't realize until I looked at it from a distance. I called MobilityWorks and offered to pay a restocking fee and freight to cancel the order but they told me that wasn't necessary. I didn't get the names of everyone with whom I spoke but I mostly interacted with Regina and she was terrific - as was everyone with whom I spoke. I highly recommend this business. They are terrific! read more

Just bought a car here and was very happy with the service! Very knowledgeable and helpful staff. Thanks Joe for finding my son the perfect vehicle. We love our new Toyota Sienna. The process was smooth and the staff always kept in touch with me throughout the process. Thankyou! read more

The team at this location is very knowledgeable and compassionate. I have personally met and spoken to each of the employees and I am truly impressed. They have a clear understanding of how to help most any one in a wheel chair find a solution for mobility via a van or mobility equipment. They have over 30 wheel chair access vans in stock with a bunch of equipment on display for testing of hand controls and other. Online you have your choice from over 900 used and new van options in their Mobility Works network. Definitely worth a trip to see what they have to offer. read more

The team here is excellent and will get you in the right vehicle at the price you are looking for. Handicap vans are a costly endeavor and since it's a large purchase you really need to make sure it's perfect and they did just that. Joe found me the perfect van. They have a large selection of both new and used and I needed something very specific but was looking for used to cut costs. He looked through inventory and found something not even ready for sale in another state and had it shipped here for me as soon as it was available. It was less than my target number, had a few perks like a DVD for the kids I wasn't even expecting with low miles and in great shape! They found me the PERFECT vehicle with everything I wanted able to fit 7 with my chair user for less than I was targeting to spend when no other dealer could come close or if they did the miles were above what I wanted. They have excellent finance options and a lot of them for various terms and I was able to get a regular used car rate not the high price mobility van 10% rate other dealers offered. The service department is great as well. We had an alignment issue and Robert got to it right away and we later worked with Mel for an oil change and some tire issues. Prompt service very friendly and just the place to go for all tour mobility needs. They are a large dealer with lots of options and you can even rent vans to see what you like before purchasing just to be sure or if yours is in the shop plus they will take care of all your service needs. read more

This is the worst place ever to get a wheelchair van. It took forever for them to listen to what we wanted and even then they got it wrong. The first salesman we had subsequently got fired, but dealing with the manager was really no better. They do not know what they are doing. they assured us that we could finance through our credit union, but they did none of the paperwork in a timely manner. I had to be a liason between them and Golden One. I am so glad to be done with purchasing and am on to enjoying my van. read more