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    American MedEquip

    4.0 (8 reviews)
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    6 months ago

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    1 year ago

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    2 years ago

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    12 years ago

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    10 years ago

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    9 years ago

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    11 years ago

    Love this place! Always extremely friendly and helpful people there.....they have the best prices in the Sac Metro area!!!

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    ADL-Aids For Daily Living

    ADL-Aids For Daily Living

    (4 reviews)

    COMMUNICATION. ADL…read moreplays a voice recording while you're on hold about how they score so high with BBB and how they are the best company. Two months in a row I've had to follow up on my daughter's prescription and supplies because they were not sent out at the scheduled time. This month I was told my daughter's supplies were shipped on the 18th only to call on the 27th and find out they needed a new authorization from my insurance and a correction on the prescription from my Dr. Not once was I contacted to be informed that I don't have an authorization or that there was a correction needed or that my daughter's supplies weren't going to be sent out. On the ADL website they have a blurb about costumer service. "ADL Customer Service: Our Customer Service Representatives are more like Case Managers. Each is responsible for a segment of our customer base, and they're with you from start to finish. Our Customer Service Team are specialist in insurance coverages, product knowledge, required medical documentation, and in being pleasant, professional and compassionate towards you, our valued customer." Section 5 of "our process" states. " Speaking of communication, our Customer Service Representatives are always available to be contacted either by business telephone, fax, email or VerbalCare®. In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise. Communication is key and ADL understands this." AGAIN THEY STATE!! "In turn, they will make contact with you, if there are any changes to your order status, insurance payment, or otherwise." When asked why we weren't contacted a manager responded with "we're really busy". This is a business that people rely on for daily living needs and one can't even do that. I will say the customer service representative can be very kind except for when questioned on why things aren't working properly. If you must work with this company be prepared to call every month and run around in circles to ensure everything you need is in order for shipments to be sent.

    Being a caregiver for my son for 42 years and living in various counties in California, I've had…read moreexperience ordering incontinent supplies from various vendors. By far, ADL's deliveries have been the most consistent and on time. ADL's customer service is exceptional. I'd like to compliment Serina for her knowledge of the many products, her patience in answering my questions and for always being able to juggle changing orders based on our needs and the budget. Well done ADL & Staff!

    Lifeway Mobility

    Lifeway Mobility

    (1 review)

    NOT RECOMMENDED This company is incompetent and dishonest. They do not stand behind their…read moremanufacturer's warranty. I tried to get my system fixed from the middle of January to the middle of March and finally gave up. Here is my experience. Week1: Called for service. No response. Week 2: Called again, spoke to a person who scheduled service for following week. Week 3: Tech came, said it was the motor, under lifetime warranty. Said he'd contact manufacturer, get back to me. Week 4 & 5: No response. Called again, spoke to woman who said she'd been wondering about this service call and would look into and get back to me. Week 6: No response. Week 7: Called again, woman said she's send someone out. I said someone already came out, said it was motor. She said he was new and more experienced tech might be able to fix. Week 8: While waiting for tech she called and asked if I knew I had to pay for service call. I said why, if 1st tech was incompetent. She said 2nd tech agreed with 1st tech, saw videos he took. I asked why he was coming out. She said she'd get back to me. She did and cancelled appointment. Week 9: She called back and said they got a new motor but had to charge me $1200 plus $400 service call. I said it had lifetime warranty. She said it didn't. I have paperwork that said it was. They refused to honor it. I gave up and had chair removed. They charged me $600 to take it out. They will fix it up and sell it for thousands. DO NOT DO BUSINESS WITH THIS FIRM.

    From the owner: Lifeway Mobility is a leading provider of accessibility solutions, including stair lifts,…read morewheelchair ramps & lifts, home elevators, transfer aids, and bath safety solutions in greater Sacramento. Our goal is to first understand the mobility needs of our customers and then to identify the best solution to meet those needs. We help residents with limited mobility stay safe in the home they love. All the solutions we provided are professionally installed and serviced by our trained and certified technicians. Contact us today to schedule a free in-home or virtual consultation!

    American MedEquip - medicalsupplies - Updated May 2026

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