I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

The reason we go to the expense of these devices is because they're crucial to the mobility of our…read moreelders. In our experience it's taken months to get it fixed and is still inoperable. As such, our elder is severly restricted. Customer service is non responsive to explain the delay.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

Thank you Kraemer Elevator for outstanding service!…read more I reached out on short notice for an elevator repair, and you immediately made arrangements to visit my client over the weekend. They were absolutely thrilled with the service and so appreciative of your responsiveness and professionalism. Happy clients make me a happy client and I will absolutely be referring future business your way.

I called Kraemer Elevator in the morning requesting service. They returned the call within an hour…read moreor two. We arranged to meet later that day. They promptly diagnosed the problem as an electrical issue at my panel end and quickly resolved it. I was extremely happy with the service and the cost was well within reason. Would definitely reach out in the future.

In the summer of 2025, I rented a house one-flight off the ground but with an in-home, 2-person,…read moreelevator that was installed in 1957 and no longer worked. I searched all over the web for someone willing to try to repair it but found only one company, Awesome. They fixed it at a rate that was reasonable and in a way that protected me from a big expenditure I was nervous about. I have now used it for seven months and it has worked fine. Awesome recently did a maintenance check, which indicated it will continue to do so. This company is terrific. They are smart, creative, efficient and courteous. Couldn't be better.

I wasn't happy with the previous company I had. They billed me 3 times for the same thing and never…read morefixed the problem completely in my opinion. I ended up calling Awesome Elevator ( one of the very few I could talk to a real person) and the owner was super friendly. He came out, fixed my elevator and I even got a new customer discount. Im happy with the service over all, now fingers crossed everything stays running good!

We the residents of The Beverly Apartments are extremely grateful to you guys for getting our…read morebuilding moving again. You guys stepped up and succeeded where others failed. You're simply, simply The Best! Thank you. MJT-943

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Disappointed in their service practice…read more We purchased a stair lift chair to allow a family member who is disabled to go upstairs. The sales person was pleasant, and generally helpful. The installers were very nice, clean and prompt. The unit is pretty good, though for $10K + you'd expect at least that. The unit is very sturdy tho the design could be better (key needs to be left in the unit so it is easy to bend it, the seat only swivels at the top of the stairs, not the bottom). It started every once in awhile not responding when the switch was pushed, tried a new remote battery, recharged the big battery, etc. It stopped 3 times just before the landing and it was a little troublesome getting the disabled person off the seat mid-air. When we called to see about having it serviced we were told the labor was only covered for 3 months (we called at 4 months tho it had been acting up randomly for a couple months) AND the labor was almost $400 for the first hour PLUS one hour of travel time PLUS $40 every 15 minutes or so after the first hour. Hopefully you will never need one of these, but if you do, be sure to ask about the labor, and what the charge is. Parts are covered for a year--so why not labor???

Insists on a working phone in the elevator before they will come service my unit, meaning a…read more$40/month charge. They claim it is a legal requirement, but it isn't for single family homes. Also it's $520 for the first hour of service!

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard

I am an owner builder and worked on a luxury brand new construction. I met Richard and Reica…read moreConstruction in a home show multi year back and I am so glad that I did. They did an outstanding job on installing residential elevator for my home in Cupertino. Richard came to site multiple times, advised what I need and what I don't than being a sales person to add on items. Elevator in a new residential construction is more complicated and a lengthy process but surprising t was breeze due to Richard. This is "prime attractions" for guests coming to my home and specially elevators look high quality - thanks to an outstanding job done by Richard and team! They have already won my heart and multiple recommendations in Saratoga and near-by areas! Definitely will do business again!

I have worked for the big O for over 35 years they started cheating there customers and over…read moreworking there employee s when left and went to work for vintage they treated me with respect and kindness focused on custom satisfaction hopefully with the new merger they will continue I'm now retired and happy

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

Owner/installer Scott was polite, his estimate was reasonable (and accurate!). Also he was ON…read moreTIME!! He worked quickly and was totally patient in explaining what he was doing. He also went the extra mile to deal with a tricky turn in my staircase. The lift works flawlessly (unlike the troublesome one he replaced). Scott removed a lot of debris and carefully cleaned up after himself which I greatly appreciated. It was the best experience I can remember having with a service provider.

I am thankful for the patience and great experience. I had at Hallers Pharmacy Medical Supply. I…read morehad tried out cushions due to lower back pain and kindly met with excellent customer service and would recommend Haller Pharmacy Medical Supply to anyone in similar situation.

When someone answers the phone they should have knowledge of the products they have available and…read morebe able to answer questions. Found that today when I called , the person had no idea of what they had available.