Thank you Kraemer Elevator for outstanding service!…read more I reached out on short notice for an elevator repair, and you immediately made arrangements to visit my client over the weekend. They were absolutely thrilled with the service and so appreciative of your responsiveness and professionalism. Happy clients make me a happy client and I will absolutely be referring future business your way.

I called Kraemer Elevator in the morning requesting service. They returned the call within an hour…read moreor two. We arranged to meet later that day. They promptly diagnosed the problem as an electrical issue at my panel end and quickly resolved it. I was extremely happy with the service and the cost was well within reason. Would definitely reach out in the future.

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

They replaced the belts in our building's only elevator (6 stories). The elevator was out of…read moreservice for 6 weeks. The new belts failed within 4 months (!). The elevator never ran reliably after their repair work. More importantly -- they refused to uphold their installation warranty. Don't hire them!

In my 30 years managing commercial and residential property, I've worked with a lot of elevator…read morecompanies, but NONE as good as this one! They call me every month that they are going to my site to check in, they handle repairs quickly and cost effectively, and they work SUPER HARD to get things done by deadline. No wonder they are the elevator company of choice for local businesses! Renukka handles my service calls and she's pleasant, fast and super accommodating whenever I have problems. Ben, the maintenance "guru" there knows everything about elevators, and Vic, my service manager is fantastic. Whenever there is a problem, Vic fixes it quickly. Dave, the fire inspector did a great job under a pressure situation and got our elevator test, fixed, and done with only a few days notice from the State. We recently had a major repair to the elevator, and they saved my client almost $4000 in costs! WOW!! I'm taking this company with me to every job site with an elevator from now on, and you should too! They are fantastic!!!

Was going well until elevator button has issue. Trans Bay Elevator would come out, $280 to tell me…read moreelevator button has to be replaced. Sure, I tell them please order it for me, I'll replace it myself. They rudely immediately terminate service like a scorned ****. Renuka, office manager, must be running the show. I'll take my business elsewhere, no thanks, Trans Bay.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

TK Elevator offers a "gold service plan" that covers supposedly most repairs & maintenance. We had…read morea valve issue come up and they sent out their tech. He told us the repair WAS covered under their plan, however, they were short on employees and wouldn't have anyone available to do the work for over a month, so we would have to pay 20k+ to have them come out and do the work on over-time instead. Made no sense.... Our elevator was down for 3 weeks while we explored our options. Luckily they did not realize my contract had expired and I was month to month, so I gave them notice and had another company complete the repair for less than 2k. In addition, we learned that we needed to be VERY clear if its not an actual emergency before calling, or its a $1500+ service call to have them set foot in the building. I know elevator repairs are expensive, but this company was really disappointing to work with. Lack of communication between the execs, workers, billing, etc was beyond frustrating. Can not recommend.

If I can give zero rating, I would. The company is unresponsive to calls but never forget to charge…read moreme. I have not seen their service person for over two years. And they have not taken any action to reach out either. Just a terrible company. For you own sanity, AVOID this vendor at all cost.

Hankin Specialty Elevators delivered a beautiful competitively priced "value engineered" elevator…read moresystem for our large new home. Their install team was highly professional and coordinated well with our contractors. After one and a half years in service everything continues to work perfectly.

I worked with Hankin Specialty Elevators in my new home. While was in the process of building our…read morehome I contracted with Hankin to install elevator, do to my husbands problems with walking on steps. We signed contract for the lager elevator, they send their representative to give all the specks so my framer would build opening according to their measurements. I gave down payment and their representative was here 7 times to make sure all was done to his specs. Well after we moved into to the our home my husband1s condition got worse quickly, so we decided to get elevator installed. Mind you all was completed in my house, including doors and floors, so they came in and to my surprise the elevators did not fit, so they order new one much smaller and we had to tore up walls & move it, change placement of doors that means re-framed them and re installed them. I was totally devastated, because or the costs and elevator was 14" smaller, not design to carry anything beyond couple people, so I asked them to discount the price, to compensate for the size and costs of retrofit, they said No, so I gave my self discount by 23% and did not pay last bill. About year and 2 months the elevator stopped working, I asked for service the refuse, so I called competitor, and they had part that needed to replace, than year and half later it stopped working again, the Hankin`s refused again to repair so I called competitor it was battery and he said our battery was drained do to power block out, and our elevator did not switched back from battery to regular power because it wasn`t installed properly, that happened couple more times, my bills were getting very high, service call plus new battery each time. So I attempted to call Hankin again to fix it because, we have not used our elevator for last two years, because it was too expensive to keep repairing every time we lost power than I got a re-call from manufactory, but we can`t open door because battery is dead again. They are refusing to service their product, they installed elevator that I didn`t contracted for. I feel like I order 2000 sf home and the builder gave me 1500 sf home and want same price and now is unusable. Don`t buy from them anything they are not professional and not honest people, they don`t deserve any business. I wish I could get rid off their elevator and get my money back.

I purchased an Open Sesame door opener system from them after a previous door opener died. My dad…read moreis paralyzed from the chest down, and having a functional door opener is critical for him, so I wanted to get a reputable company to do the installation and hopefully provide future support. All was well for 2-3 months, until last week, the "pusher" separated from the door jamb. Which makes the door opener not work at all. My parents called 101 Mobility, and tried to get in touch with someone, and it took a few days for them to hear back. I had ended up going over to their place in the meantime, and I checked out the door. I was *shocked* by what I found. I thought the force of the door pusher/closer would have ripped the screws from the wall with some kind of significant force. But that's not what I found. What I found was that the screws had simply pulled straight out with no effort. Look at the attached picture. What you can clearly see is that the holes are significantly larger than the outside diameter of the thread of the screw. It's not torn out, it's cleanly drilled to that size. I could slide the screws into the holes and wiggle them around with absolutely no resistance. I went to the store & bought screws one and two sizes larger than the existing screws. NEITHER of them were big enough to catch in the hole. You may notice what looks like wood glue residue in the hole. Similar residue is on the side of the pusher. I contacted Victoria Torres at 101 Mobility, and she claimed that there was *no way* that the installer installed it wrong. I told her exactly what I saw. I didn't draw any additional conclusions about it, and she kept saying I was wrong. I told her I had video and photos, and I sent her the video, which shows me gliding the screw in and out of an obviously too large hole. The photo of the backside of the pusher is a screen grab from that video as well. The installer then called me on the phone. I described to him what I'd seen. He insisted that 1.) no glue was used, and 2.) that everything was installed according to the manufacturer's specs. I told him about my experience with the screws, and the appearance of the back of the door pusher. He insisted it was installed correctly to the manufacturer's specs. Now, I cannot say definitively if this was just glued on, because the installer saw that the screws were obviously too small. Maybe that residue is from something that was there previously. I have no idea what that would be, and why the residue is there, but they insist no glue was used. There is a very small chance that it is from the previous door pusher device. However, that device was there for three years, and so if the glue residue is from that, I find it odd that it's stuck to the backside of the new pusher. Still, maybe that's it. Again, I can't say with 100% certainty. You will note here that I'm leaving this door open because I'm not 100% sure. I AM100% sure about the next bit. I can say *definitively* that the drilled holes were significantly larger than the outside diameter of the screws, and inspection of the screws showed that the threads had some minimal drywall "caught" in the threads, but zero wood. Similarly, if you look at the hole interiors, they are entirely smooth, which is not how a hole looks after it's been screwed into by a properly sized wood screw. I want to give 101 Mobility a chance to respond here, because so far every contact that they've had has insisted that this is installed to the manufacturer's specifications, that no glue was used, and that my observations are incorrect. (I was a Mechanical Engineer earlier in my career, in case you find that relevant.) Here is the only conclusion that I will draw: If 101 Mobility made errors in their installation, the result was an unreliable, improperly installed door opener that I paid thousands for, that my disabled father cannot rely on for something he needs to simply work on a daily basis. If 101 Mobility did not make errors in their installation, they have sold me a product for thousands of dollars that is fundamentally unreliable, that my disabled father cannot rely on for something he needs to simply work on a daily basis. I contacted 101 Mobility because I wanted a company who could support something that my father *relies* on. So far, they have repeatedly deflected responsibility for this thing that they installed. They had complete control over every aspect of this installation, and insist it was done correctly. In order to get the door to work again in a timely manner, I did a quick repair myself that I know will not last, but was good enough to get things working for the time being. This, again, after paying more than $3,000 for them to install this device, which failed in less than three months. You can look at the photos yourself and draw whatever conclusion you feel makes the most sense. I will update this if 101 Mobility chooses to resolve this in an acceptable manner.

Went to the listed address and read a sign on the door saying that they had moved, went to that…read morelocation and they were closed, a complete waist of time.