Fast and friendly service and curbside side pickup when I was solo with my handicap son

Customer service is not friendly the way it used to be. Also, twice I had to return merchandise because of their mistakes. Honestly, this used to be a very good business, but It's not anymore. The only place that I would go to in San Jose for medical merchandise is the store on Almaden near Costco... sorry I forgot the name. They understand how to treat people. read more

Big thank you to the staff at Bischoff's! They helped me find an unloader brace for my left knee and then fitted it to me so that it would work properly. I felt so much pain relief and additional mobility just on the first day. Highly recommend! read more

Delivery was on time, price is reasonable. Customer service was friendly. The bed we rented was working fine.

The staff members were super helpful in locating what I needed and gave me a discount on a used but good condition item. I was impressed by the selection in their store. read more

I love this store .. so grateful for everything they have there . I rented my wheelchair and I love it !

Use a Nova rollator for balance. Front wheel bad. Finally got my self to Bischoffs today. Veteran's Day. My rollator went straight to Dave, as I sat in a comfy seat. I truly was amazed at such good customer service and repair. Plus an extra bonus. Dave repaired brakes that were failing. Replace wheel bearings. Excellent service. In today's world pretty hard to fine. I was very lucky today. Great job Dave. Finally, my walking days will be a bit better. And another lady, sorry I forgot name, was giving me great customer service too with my other questions. read more

Very satisfied customer. I brought my wheelchair in because the seat/sling had developed a tear in the middle where the chair folds. I showed the gentleman what I needed, he said he'd order it and install it for me. I called a week later to find out the part had come in, and I scheduled an appointment to have it put on. The installation took less than 30 minutes, I was charged a fair rate and everything works well. Kinda bummed they didn't proactively call me to let me know the part was in, but oh well. The overall result met and exceeded my expectations. read more

Easy process to rent hospital bed. Customer Service was great. Delivery was as scheduled with no issues. Highly recommend Bischoff's for medical equipment needs. read more

The wheelchair wheels promised in one week never arrived. I called around 5 times, and each time was a different excuse - "they're back-ordered", "they're supposed to come in tomorrow", "not yet try again in a few days". After a month of this run-around, I requested a refund on my VISA card for the $130 that I paid up-front. Got it! So, if you're promised that your shipment will arrive in a week, good luck. read more

Very helpful good quality good parking stuff I got there has lasted very well . Nice variety.

I like the service that we received told them exactly what we needed in. We were in and out in a short time reasonable price

I had been calling DME dealers all morning attempting to find someone that takes Medicare, while Bischoffs did not take Medicare payments, they immediately directed me to the only place in the area that did and even provided the phone number. Jonah, you had amazing customer service and saved me a lot of trouble... Thank you so much!!! If we ever need to direct buy I'd go here because of the excellent service. read more

Had the part I needed and installed it right away. Manager was knowledgeable and friendly.

I would describe this store as warm encouragement to aging gracefully. This isn't a chain, it's a family run incredibly stocked emporium to assist us in living longer and more comfortably. Angie, the self-proclaimed "worker-bee," carefully measured my mom's legs for the exactly-right compression socks. Angie wanted the fit to be exactly right and it was. Bischoff's is for all ages. A teenage girl was getting her sports injury walking cast adjusted while we were there. I highly recommend this place. Lots of free parking also. read more

Bischoff's Mobility Solutions - High-fashion walker balls. - Medical Supplies Near Me - Campbell, California

Medical bed delivered on scheduled day MINUS some parts. Bed was in fine working order. Parts delivered and installed a week later. Overall, good experience. I only have a couple of issues with the bed manufacturer. 1. Why put the remote cord where the person needs to get in and out of bed? We had to rerun cords with zip ties. The original cords could have been pinched in the mechanism too. 2. Make sure all parts are shipped. When you pay 4K plus on a bed you expect it to be engineered and packaged properly. Not the fault of Bischoffs. Dave, the owner, took care of the parts issue right away. He was courteous and professional. I highly recommend Bischoffs. read more

This place is nice and clean. I love their selection of medical equipment. The location is convenient as well. They are right on Bascom and Naglee. I believe they have been in business and healthcare for several decades. read more

Excellent service from Mr. David, store manager and delivery person Alex who delivered a bed rental (was very professional and friendly). Great service at a reasonable cost. We recommend highly. read more

I want to thank Alex for the awesome customer service. My scooter was delivered to me at the hotel, but he noticed that the charger and basket were missing. He told me that he would bring me the charger and basket this morning. I was very worried that he would forget, as I really needed the scooter. He not only showed up first thing this morning, but he brought me an upgraded, brand new scooter. Alex, you're the best! Linda Brown read more

They are very knowledgable and helpful here. They have a relatively large showroom, compared with most places in the bay area, with most models they have for sale available in the showroom to try. They only carry 2 brands of Scooters/Power Chairs: Pride & Golden Technologies (but these are good, reliable brands with wide range of models). They also do repairs here. They will also rent and deliver scooters/power chairs on a weekly or monthly basis. They also sell comfy reclining/lift chairs w/massage! BETTER THAN La-Z-Boy in my opinion, because I am shorter (5'6") with short legs and La-Z-Boy chairs are too big n tall for me. read more

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I recently had a need to rent a wheelchair for my son. Dave, the manager, and his staff did a wonderful job for me. Dave listened to my needs and was able to come up with a wheelchair that met my requirements. Due to my son's situation, the one he recommended though worked but was too big. After listening to my disappointment, he bought a brand new wheelchair that met my son's needs and rent it to me without raising the cost! Dave is also a problem solver. He listened to my issues and solve them all for me. His customer-first attitude is really appreciated! By the way, I was looking for a special parts that I could not get from some major retailer stores, I found it at Bischoff's!! So, if you have medical and mobility issues that you need someone to help you, Bischoff is the right place!! Highly recommended!! read more

I messaged the business twice thro their website and never got a respons, so I went to the office. I was met by a woman who was less than helpful. At first she said "I don't know if we can help you" but when the technician came out he was more accommodating. As the tech took my chair back to his office the woman said "If he works on it for 15 minutes or less it's $30." What?! I have no problem paying for service but you need to quote the charge before you take my chair away. The woman is very rude and unprofessional. She actually said "It's a good thing you came in when you did, otherwise he'd be out in the field." Technician: 10/10. Office woman: 0/10. read more

it's not that they didn't give me a date when I wanted it. I was told when I went to buy the air mattress it would be a week a week later then told by Dave that they did not give him a date of delivery. That's two different things.i did find what i needed from amazon next day delivery!! you will be out if business in five years trust me !! online is the way to go no over head so a lot cheap for the same as i was getting from your store thank you! read more

Terrific assistance in the purchase of an electric lift chair. Delivered when promised by Alex, who removed an old recliner and assembled the new chair. Alex was so kind and careful and got us set up in comfort in no time. read more

I think when people read my review about Bischoff's, and I tried to express myself I did it wrong. What I meant was that I had to drive from the north bay to the south peninsula to actually find a store that was worthy! Bischoff's, is that good! I had to wait to get a ride and even though it was months later Mr. Bischoff, fixed my walker which run's perfectly by the way! It is very expensive in Marin county and they find it hard to even get clerks to drive there to man the stores. With the price of rents,gas, electricity etc. it's very hard. Please keep the mom and Pop stores open they are the Best! read more

I needed a wheelchair for an elderly relative who was coming to my daughter's graduation. We were all from out of town, so I didn't know where to turn. Yelp guided me to Bischoff's, and then the team at Bischoff's guided through my needs and recommended a specific chair (a transport chair). When I got to the shop, they didn't have any, so they rented me a brand new chair. It was great, the price was terrific, and we were so thankful that we were able to get the chair quickly and for a very fair price. read more

I've worked with Bischof's for over 10 years for compression stockings. Great customer service, good supply and they are always willing to mail when a supply comes in, if they are out. Weather in the store or on the phone, the friendly staff take time to answer my questions. I'm still going to them even though I moved out of state!! read more

I love this place. I needed a walker to help me around until I have knee replacement surgery (2 months from now). Not only did they have a wide selection that I was encouraged to try, the gentleman helping me put together another walker that he thought would fit better for me and my budget. He was right. Not only did he show me how to use the features, he helped set it up so it was the right height and even helped me take it to my car. I truly appreciate the care they show their customers. read more

I rented an electric power chair for a week. (For those not in the know - like me- a power scooter and a power chair are in different categories. So don't be afraid to ask.) When waiting for the transaction to finish, I was impressed with The variety of walkers to try out. Lots of recliner chairs as well. read more

A++ rating to Bischoff's Medical and Mobility! From Rusty answering my inquires over Memorial Day weekend, to his personal on site visit to provide us with quotes and options to meet our needs, to answering the phone to follow up, his professionalism and compassion are top notch. To our delight, a Bruno chairlift was in stock and Jesus, the installer, was a joy to work with. Jesus did an amazing job with the installation and also showed Mom how to get on and off the chair safely, along with other tips such as how to best use the remote. What Bischoff's does is provides independence to those that lack the confidence to live in a 2 story home, a priceless value! read more

Bischoff's Mobility Solutions - To our delight, Bischoff's had a Bruno stairlift in stock. Bischoff's gets an A+ from our family! - Medical Supplies Near Me - Campbell, California

I am writing this review on behalf of my parents who are getting a Stairlift installed in their home. We haven't been to their store, so this review is only for their Stairlift custom installation service. Rusty Bischoff has been amazing so far! He was very punctual arriving at our home for a consultation and very meticulously explained the process of the installation as well as how the actual Stairlift functions. After we decided to go with Bischoff's for the installation, he came by again to get the paperwork signed and to take measurements. He was very attentive to our needs for this project. Within 2 weeks of signing the paperwork, Rusty has already gotten back to us with the customized Stairlift plan drawings! He works so quickly, which we seriously appreciate! When we called him with a question on a different day, we actually received a call back within half an hour!! This project is progressing extremely well, and we are extremely satisfied with the service we have gotten so far. We're really excited to get the Stairlift installed and working and will update this review after the installation is completely finished. :) It seems the project may be finished sooner than expected! read more

What a life saver! One of the wheel on my dads wheelchair had bent and was coming off but we couldnt get an appointment to bring it to the company that originally sold the equipment for month+. We brought it here and they fixed my dad's wheelchair at a moments notice and for a reasonable cost. Thank you!!! read more

Just responding to Rusty's follow up after my review back in the summer. Yes, I am probably the first in 40 years to come in with a unique need such as trying the walker out on cement. I am able to teach yoga and hike a mile but unable to carry a glass of water 5 feet without spilling it. Wiggly hands are very rare and unfortunately your staff was unable to listen to my needs. Not being able to try a walker on cement means my wiggly hands were no concern of your staff. They assumed things about me just by my looks. It is very traumatic for me when people do so. Makes me feel unworthy and unimportant. I'm sure you'll do better next time. read more

Everyone I have encountered here at Bishoff's have been professional and accommodating. They responded to my question about cervical collars quickly and I called the next day and spoke with Pam. She was so sweet. The salesman in store was empathetic as I was injured in a car accident & he was fantastic with helping me find the smallest size available; he was also very gentle as he helped me get the collar on. Thank you everyone! I will certainly recommend you to all! read more

Horrible customer service. They treated my disabled mom like she was an idiot it's like they've never seen somebody with mobility issues before in a freaking mobility STORE! Never going here again! "Store policy" says you can't try out their products before you buy them when it's a literal safety hazard!!! read more

I am responding to your reply to my daughter who wrote about my visit. We started out fine and then you sales associate insisted that I stay seated when I wanted to get up and pay for my purchase before I knew if it was going to work out. Then I wanted to try out a walker and went to grab it and your sales associate said stop. When You have involuntary movements like mine it effects overall movement. I have a very unusual physical situation and people assume I can't do things. I am very sorry that I over reacted but they did not even offer me a cane when leaving my walker with them to work on. I stubbled to the car. When I returned a few hours later I thanked them for putting the balls on and I needed to make sure it was going to work on cement. I was told I couldn't go outside to try it out. You only provide carpeting in your store and being on cement feels very different especially when you have wiggly hands. Your sales associate was whispering about me and I have never felt so embarrassed. I get the impression that you are not interested in making sure the equipment is safe and functional for the customer. Obviously you are not equipped to serve individuals with unique situations. I will go elsewhere. You may want to invest in a disability awareness training for those staff members. When I purchased the walker eight months ago I had fantastic customer service. read more

Their service was exemplary. So helpful and caring. Also steered us towards less expensive options rather than the most expensive. Highly recommend read more

I removed my previous review and adding a brand new one since after my 1-star review, Rusty reached out and took his stairlift back as he offered in the buy back policy he outlined to us when we purchased the stairlift. Too bad he decided to buy back the stairlift after one whole year and that was only after I wrote a 1-star review describing my experience. Had I known Rusty will give us such a hard time by ignoring us for one year and suddenly be willing to honor his policy he sold us on but only after I write a 1-star review, I would have written my review & given my feedback on yelp long back instead of waiting that long. In such a situation I really am grateful to yelp for providing such a platform for customers to voice their feedback. Had I not written about my experience here, I doubt this business would have ever gotten back to me, so thank you yelp. After all the pain & one year wait we went through, at least we are glad that at the end of the day Rusty honored his policy so my experience working with them was about ok. Will I work with them again? Probably not. I wish Rusty & Bischoff Mobility all the best. read more

David helped me. I am about halfway through my recovery from a very serious skin infection; in the past my feet and legs had swollen to the point that the 911 med team was concerned I had congestive heart failure and sent me to the emergency room. David walked me through the options for compression garments and explained how to put on and remove such. He first helped me with the more serious leg, then I did the other one per his instructions. This was a few hours ago now. There are also aftercare services available, but I have not sampled the options yet. What I can say is that David was helpful and informative; I really appreciated his efforts and can recommend Bishoff's for compression garment needs. read more

Nobody to help or answer questions. Walked out. There was at least 3 or 4 people working at the time. read more