Loan from Cpap services did a great job fitting my mask She is very friendly and has a great personality read more

Contacted them over three days ago, they said they would get back to me in a few hours to 48 hours at most. I've been waiting and have not heard a word yet. They know the exact machine I want, if they don't have the insurance information back yet they can always send me an email and let me know, but nothing after three days. read more

My primary contact at CPAP Services has been Loan Chau. She taught me how to use the equipment, answering all my questions and making sure I understood the answers. She seemed genuinely eager to make sure I knew everything I needed to know and had a positive experience about CPAP. Now, whenever I email her with a question or concern, she always responds promptly and takes quick action if action is necessary. Having her as my chief contact has made my overall CPAP experience much more pleasant than it might otherwise have been. read more

I am just starting treatment with CPAP and my prescription was put in here by my sleep specialist. I have received excellent start up help and tips from the technician, Loan. I feel her instructions are helping me adapt a little easier to using a CPAP. Make no mistake, it's not easy getting used to sleeping using it!! Parking can be difficult at this site. read more

They are very well organized at multiple levels. First they on the phone communicated well regarding the business of getting the prescription from the doctor, making sure Medicare and the secondary insurance were available to pay for the machine, and scheduling my appointment in person to get introduced to the machine. Big shout out to Armando who was the technician who introduced me to the machine in their San Jose office. He was calm, polite, in no hurry, and willing to answer and explain lots of questions. I wasn't sure if I wanted to buy a travel, CPAP machine, and he let me try one there in the office so I can make an informed decision. After I picked up the unit the next day I became aware there was a part I didn't understand. I called his direct line and left a voicemail and he called me back in less than 15 minutes. Really appreciate Armando's help read more

Loan is my contact at CPAP Services. Services. I've been working with her for over 9 months. I have complex apnea and it's taken 3 different machines to come up with a solution to my problem. Loan has always been readily available to help me change my equipment and move to the next machine. Her personal service is always excellant. read more

Always personable, helpful and professional. I've been coming here for 10 years and always receive quality equipment, thorough instruction on use and maintenance, and never any hassles with my insurance. read more

My physician refers all his patients to CPAP Services. I picked up my equipment from them a few months ago. My technician was Loan C. She was extremely thorough and explained the operation of the equipment and cleaning regiment very clearly. read more

I am not happy with the lack of help and communication after receiving my CPAP machine from CPAP Services. Email questions do not get replies, and the phone calls rarely don't get answered. Messages that I've left on voicemail get no responses. read more

If I could give this company a 0 I would. I have used their services for many years and recently their service is terrible. It seems they lag or lie regarding prescriptions updates/services until its time to ship and then let you know. Its taken over a month with numerous phone calls to get them to resolve my shipment and Cinthia said she would figure it out and call me back in a couple hours. Never called me back until I recalled the office and then she did. (nearly 5:00pm) Made an appt for 10:00am and got a text that said 9:00am????? What has happened to this company? read more

Went in last week do get my CPAP machine and Loan was great. She explained everything about the machine and kept asking, "Any questions" to make sure I was understanding everything. Definitely a positive experience because of her. Thanks Loan. read more

Spoke with Angel about an issue with AirSense 11. He confirmed new settings to eliminate moisture and an issue with SmartStart. He explained that there was a 2-year warranty so I could bring machine in if issues persist or return. Angel also checked to see that my AirMini was reporting properly through my Bluetooth when traveling. He took his time to answer questions and was very thorough. read more

I placed an order for supplies on August 29th (6 weeks ago) and I still don't have my order. The worst customer service I have ever experienced. I even called and left a message for the owner and he never called back. read more

CPAP Services in San Jose is excellent in helping new CPAP users understand how to use their equipment. Their infinite patience always impresses me. They also follow up beautifully when it's time to renew equipment. With respect to this part of their business, I rate this company a 5. However, when it comes to getting help on setting up an account on their website or trying to understand what to do if an account is accidentally set up "partially" (the message their system tells me), then the response is zero. I have had ongoing issues with this account problem and trying to see invoices online since November 2024. The "fix" was to send me paper invoices which unfortunately arrive shortly before the payment is due. For March, I didn't even receive the paper invoice. Don't bother calling the phone number for billing questions, no one answers or calls back. From my perspective, I need to speak with someone who can delete whatever partial account exists in my name. And then help me create a new account so it's done accurately. If I can sit with the person while doing all this, that would help me understand how this system functions. At the moment, it's a mystery. Thus, my low score. read more

I was contacted after my review and my husband worked with Loan who was wonderful, replaced the defective machine with another refurbished machine. Loan is the best, so glad this got successfully resolved. read more

Another shout out for Loan Chau. I have been working with CPAP services for over 5 years now, and everyone I have worked with has been pleasant, helpful and professional. However, Loan shines--I love that she remembers my name, and she has really made my interactions run smoothly. The fulfillment department makes sure I get all my CPAP supplies on time every time, which is really helpful, as is the online ordering process. I definitely recommend them. read more

Loan Chau has been a valuable asset to my introduction to my CPAP. She is extremely pleasant and her follow ups are often and helpful. Good job Loan!! read more

Loan Chau trained me on my CPAP system. She is knowledgeable and patient, and an excellent trainer. I went home confident that my sleep apnea would be well managed with the system we selected. read more

Loan was amazing. Took her time and went above and beyond in explaining everything. I learned so much valuable information that other technicians had left out. Highly recommend! read more

My sleep doctor referred me to CPAP Services, and I've been very impressed with the service. I visited twice--first for a fitting and then for adjustments. Loan Chau was knowledgeable, quick to suggest different masks, and guided me through each adjustment with clear instructions. Her expertise made the process easy and efficient. Thank you, Loan. read more

I chose to go with Coap Services to assist along my Sleep Apnea journey. Loan Chau was my rep and was extremely knowledgeable and helpful. She made the process easy and comfortable. When I was having difficulty with one mask, she got me in quickly to give me other options. Thank you Loan! Amd thank you CPAP services! read more

Super friendly, everything was explained very well, good selection of mask. I had to exchange my first mask for another went very smooth and will be coming back here in the future. read more

I just called them and asked to buy a replacement part for my cpap machine. no go; first I had to make an appt and the register as a customer. Another business putting its "rules" ahead of getting a new customer. I giuess they can afford to lose new business read more

I'm a new CPAP user and due to the supply chain issues and equipment availability, I decided to purchase equipment online. I had mask that seemed fine during my trial period but I found that I was struggling with the fit. I searched Yelp and found CPAP Services and dropped in. I met Laura who was very patient and helped me find a mask that I believe is going to work out for me. She also helped me get my machine hooked up online so that my sleep data gets provided to my doctor automatically. I'm definitely going back to visit for future CPAP needs and I recommend them to anybody who needs CPAP-related information, advice, or equipment. read more

The staff is great to deal with especially the new manager Queena and Loan. They get right back to you and make sure you have the right equipment. Thanks for all of your hard work!!!! Ryan read more

My sleep doctor sent me to CPAP Services. I can't say enough about the service I've received. I've spoken with Tito in tech support twice since I started on my sleep therapy - about some issues regarding the machine settings and nose pillow fit. Both times he was patient and articulate, walking me through adjustments to the machine and offering additional information to help me adjust. Tito definitely goes above and beyond. I was also impressed with Anna's help with my initial fitting. Very professional and caring. Thank you to both Tito and Anna for the great customer service! read more

Once they reached out, things were fine and they were proactive and responsive. Updated review as a result

I have had communication issue with this company before even obtaining my machine. After obtaining my machine, communication actually got worse. There have been multiple emails that I sent that were never replied to whether requesting supplies or questions about my machine. I've had to spend significant time to track down an answer or get someone to talk to me, waiting over a week for no email reply before tracking down some help in corporate. I assumed the standard would be 24-72 hours as this is a medical need. The company itself does not seem to train employees well as I get different information depending who I talk to. I feel like I have to check back in with them if they are doing their job. This company is a medical supplier who I felt, did not care about my health. Without proper information, I was unable to make informed medical choices which directly negatively affected my health. No one will pick up the phone, it auto connects you to a voicemail after 5 minutes so I don't even believe that someone is actively answering the main line. Every voicemail I have left was never returned. The only thing that worked was going to their main company site and submitting a complaint to the corporate office who then routed it the local office. They probably have to prove they met this quota which is why this is the only way I have been contacted other than when I finally got the email of the manager. The manager did email me back, but also did not provide clear communication standards when I met her in person, telling me something different in email. While it is hard to know if a random person on the internet actively listened, my experience has overall felt like gaslighting. I cannot handle the stress of dealing with this incompetent company with changing standards and no follow up communication in almost all scenarios. One of the worse experiences of my life, trying to do something better for my health to have a company that seems indifferent to the people bringing in their revenue who are vulnerable because they need this service. read more

I have worked with Loan C. at this location (75 N. Bascom Ave, San Jose) for a number of years now and she is super helpful and kind! It has taken time to figure out which mask works best for me and she is patient and knowledgeable about the options. I am very happy to continue working with this company at this site and especially working with Loan! read more

Always check with your insurance if the CPAP vendor is your in-network vendor list. Before you make your part of the payment to the CPAP vendor , check with your insurance if that is what your part of the payment is and what they are paying the CPAP company. I made a mistake of not checking and lost a whole lot of money.( Entire price of the machine was charged as co-pay) since the vendor was out of network ( never revealed to me) read more

Once again Loan Chau has come to my rescue. I was having trouble with my original CPAP machine/pillow setup and she realized the pillow I was using was too small. More recently, she helped me reevaluate the situation and I have a new set-up that I believe will be the answer. She was very patient with me as we considered the various options. Loan has gotten back to me right away whenever I've asked a question. I am very fortunate to have Loan as my go-to person at CPAP Services. Thank you, Loan. Trudi read more

Patient services went one-on-one to resolve insurance glitches within hours. Excellent coach.

Terrible customer service. I called two days ago and was told they would call me back Haven't heard a word. I finally was contacted by them so I am increasing the stars to 3. I still say it is way too hard to speak to someone and way to long (many days) to return a call. But the person that finally called knew what she was doing and was able to take care of the issues. read more

My dad had a rough night of sleep due to his Cpap machine turning off during his sleep. Luckily got a same day appointment and was helped later that day. Service was top notch and they also checked my dads machine to make sure it was good. Would definitely recommend this business. read more

I have received such exceptional service from Queen Iglecias at CPAP Services In San Jose. Queena has always been very responsive to all my questions and requests. Queena has been very patient and informative in making sure I am comfortable with the right masks. Thank you, Queena!!! read more

I have been with CPAP Serivces for many years now. I went to them on a whim when I needed supplies right away, and remembered them as a place where a friend worked in Reception at the time. I got great service, despite them being out-of-network at the time. Happy to report that both the in-person and telephone service have both only been 5-star, especially before and now that COVID is here. Everyone that I have encountered in the office have been professional and friendly. However, if it were possible, I would give 6 stars each to what I consider a "dream team:" Loan Chao on the Technician side and Elise Alford on the backend/phone side. These ladies have been a-ma-zing! I've had the pleasure of working with Loan at her previous company. By chance, one day I walked into CPAP Services and there she was! I was beyond thrilled. She is so warm and friendly that we hugged each other while jumping up and down (this was, obviously, pre-COVID). I started dealing with Elise after receiving her info from my insurance company. She was even kind enough to give me her direct extension! I especially appreciate her tenacity - she has helped me find information for some not-easily-solved situations. If you are looking for a reliable DME company, I would highly recommend them! My last visit was this past Friday, where I went to pick up my new machine. Elise scheduled me with Loan. Loan did a fabulous job, taking all the proper precautionary measures. The office itself also did, limiting the capacity to two patients (I was the only one when I went). Dealing with Sleep Apnea, whether recently diagnosed or not can be a tiring affair (pun not intended), but CPAP Services has helped to soften the blow. read more

CPAP Services failed to bill my insurance and when I asked them to they simply billed me a late fee. Their sales keeps calling and emailing to sell more but customer is simply missing. read more

I had a choice of many locations for my Dr to request the CPAP from and I chose this company hoping the positive reviews were real. They are! Receptionist who scheduled my device appointment was very nice. My first appointment was with Loan. She's knowledgeable and friendly. Finding your correct mask can be overwhelming but she made it easy. She thoroughly explained hookup of the hose and how to find info from the screen. Gave info of her contact info including email and the app. read more

Queena Iglesias was so very helpful to me after a COVID-19 year starting and using CPAP but not getting optimal results. I met with her in person and she helped me better understand how CPAP works, refitted my mask, got me a chin strap that fit my needs and positive results were immediately realized. And she took whatever time was necessary to be thoroughly clear and thorough. I'm very appreciative. Richard Helzberg read more

Tito Duran was awesome. He explained everything that I didn't know and understand and even called me back quickly when we got cut off. He was very thorough and very patient and gave me helpful suggestions in addition to answering my questions. read more