When you have sleep apnea, it becomes a minor emergency if your CPAP system has problems. It's not life threatening, but not having the CPAP machine working means that I will be getting a poor night's sleep and likely groggy the next day. It's that much worse when I'm about to head out on a trip. That means multiple days without CPAP.
That's why I really appreciated it when Homa got me a new CPAP mask on short notice. I was having a lot of trouble with my old mask, and eventually noticed that it had mold growing in it. I did a lot to try to get it out, but a flaw in the design made it impossible to fully clean.
I called up Alto with very short notice before a trip (bad planning on my part), but Homa came through, providing me the mask I needed. I had an older mask for backup, but it doesn't fit me very well and tends to leak and make a lot of noise at night. So getting the right mask in time for my trip was great.
I've found that Alto has provided this level of great service very consistently, and I have always been happy with them. They are also good at having the latest and greatest CPAP equipment. This has been a big plus because the newer designs have worked a lot better on me (I must have a weird shaped head I guess!).
I've always found their prices to be very competitive too, which I can't say is true in some other places I used to go to in order to get CPAP stuff.
Overall, a great ongoing experience.
-Tom read more