Avoid. Very disappointing experience. I was billed for lenses I never received. I called twice to ask about my glasses, and both times staff said they were still being processed. After three weeks, I called again and was finally told the lab couldn't make the lenses because my frame didn't have demo lenses. Later, I found out my insurance benefits for both lenses and contacts had been used. Staff insisted they didn't bill and told me someone would call me back -- but no one ever did. When I called again, they told me to wait or contact another location myself. I confirmed with my insurance company that this office did bill for the lenses. Very unprofessional and irresponsible staff. Would not recommend. read more

Dr Wang and her staff are professional helpful and easy to deal with. My experiences have always been EXCELLENT! PJB read more

Good service. Dr. Wang is bilingual and was able to answer all my questions well in Mandarin.

Dr. Wang was recommended to me by my Optometrist. After my first appt with Dr Wang, she diagnosed that I had a cyst in one eye and a Basal Cell Carcinoma in the other. She ended up removing both and did an amazing job. The recovery went smoothly and there is no visible effects of either procedure. I would highly recommend Dr. Wang! read more

Reviewing this facility here as it seems it is protected by google from surging negative feedback. This was our very first visit to any eye specialist for our child in this country. Not a good experience at all. This facility may be suitable for older patients who are seeing the doctor for long and have now become senior citizens. But I won't recommend this for newer patients. Doctor is good but her staff is extremely rude. Beautiful bright broad serving members at counter turned disrespectful when we asked about their policy of upfront payment. They even suggested us to see someone else when we asked for written proof of their payment policy. Hope things change if this facility gets rid of its current staff. Their raining words will make you feel unworthy and insignificant. Wish you all well. read more

She butchered my eyes. It has taken two repair surgeries over three years to make me look better. Her bedside manner was critically lacking. She was impatient read more

The eye exam is fine, but I received some extra charge after the visit when I had already paid them. They didn't explain how the extra charge was from but kept mail me and call me several times. When talking with them, none of the staff there can explain why I still have outstanding balance since I've paid onsite. Eventually I just paid them to stop the harassment. read more

I saw Jennifer Wang yesterday for my annual eye exam. I think she and her staff are awesome. she was quite thorough in her exam and did an excellent job articulating options/tradeoffs regarding my choices of glasses/contacts. I I found her to be very competent not only in diagnosing a potential eye condition that prior MD's missed but also discovering a mistake that prior MD made on my Rx. Also want to add that the office staff and the person in the optical area who helped me were also great to deal with. read more

I was referred to Dr Wangs office by my Optometrist regarding my eyelids. I googled Dr Wang and was concerned due to the reviews, however I went for a consultation based on the referral. On my initial visit Angel was welcoming and Dr. Wang was professional yet personal. She made a recommendation and discussed the reason for her recommendation (eyelid surgery). I made appt for the procedure, as the appt date approached I started getting nervous/stressed, thinking again of the reviews I had read. So concerned I called my optometrist to confirm her referral just 2 days before my procedure. thinking i might back out. I am so happy I followed my Optometrist's recommendation, the appt was on time, the office was great at explaining what I needed to do, the procedure went really well, and i am thrilled with the results, Dr. Wang is amazing. I have had two follow up appts. all on time and my experience continues to be positive! Thank you Dr. Wang! read more

Wanted to leave a review since this place does not deserve this low of a rating! I was referred to Dr. Wang's office by my optometrist for the removal of a chalazion that I had for months. Went in, was greeted and assisted by several friendly staff members, and was seen and treated by Dr. Wang all within 30 minutes. Not only were the staff efficient and professional, but they also helped me work around my insurance so that I could get coverage for the removal. I cannot speak for the routine eye exams but for my personal experience with an outpatient surgery, it was excellent! Very happy with how my eye looks at the moment. read more

I've only written one review in my life, but am extremely disappointed with their service. I am at exceptionally high risk for Covid and because I was having an issue with my eyes I risked going in for an exam at the beginning of November. At that point the numbers in Santa Clara County were relatively low, but now the numbers are soaring. While I was at the appointment it made sense to get new glasses as well. They will not mail me my glasses, insisting I go in to pick them up! I offered to assume the cost should they break, I would pay for the insurance, and the answer was still no. They suggested I have a family member come in to get them. What good would that do? If the family member comes down with Covid they would give it to me. Seriously, my old glasses are falling apart and I need these, I've paid for them, agreed to pay for insurance, and the office still will not accommodate me. In a pandemic I would think they could bend the normal rules... read more

Not sure what's going on - I for sure know that other yelpers have posted negative reviews about this place but they've been mysteriously removed! Jennifer herself is great, her staff sucks. read more

Actually here I got the worst optometry experience that I've had in my life. I wanted to check my vision and maybe get an advice on whether I should do Lasik or not. They've said that Lasik is not good, because when I become old I will need to wear glasses anyway, so it is just better to get the new glasses from them. This is ridiculous! They are either a super unprofessional people or just a money-hungry scammers. After the visit I just got my Lasik done and I'am happy with my vision as never before. read more

I would not recommend this place to anyone, especially a college student on a budget (like me) or anyone who likes actually getting their money's worth. VERY, VERY POOR SERVICE. Not only did the office's staff misquote me SEVERAL times about the actual price of the eye exam and contact lenses, but continued to ask me to pay for services and materials before they were even provided. It seems as if once they get money from you, they stop caring about you as a customer. Dr. Wang took about 15 whole minutes to go through the eye exam with me (although her assistant took around 20 minutes or so for all of the pre-exam checkup stuff) and then told me I should come back in a week for a fitting. I did, and the contacts she ended up prescribing me gave me blurry vision and headaches. Her solution: come back in a week after "trying them out." So, a week later, after days of headaches and blurry vision (try going to school with these problems), I came back. Then she sent for some new ones, which would take a week to arrive. I had to repeat this process 3 times (taking a little over 2 months) to finally get a pair of contacts that didn't give me constant headaches. Their "quality service" is a joke. Don't go here if you're looking to get an actual eye exam. Go here if you like giving money to people who spend 10-15 minutes with you looking at your eyes and then charge you $150. read more

This is my first negative yelp ever. On June 29th 2018. Dr. Jennifer P. Wang of M.D & Associates in Mountain View did a ptosis repair on me. She screwed it up so bad that no surgeons in Bay Area I spoke to wanted to do a revision surgery on me. Dr. Jennifer P. Wang never took any before or after the 6/29/18 surgery pictures of me...a practice I wonder if it is a standard.... Crying myself to sleep at night for almost six months, luckily my close friend Tom , also a medical professional, located Dr. Charles Lee of Plastic surgeon in Beverly Hill to me. After several audio conferences and in person discussion with Dr. Charles Lee, he finally performed the revision on me at his surgical room in LA on December 5th 2018. The result was amazing back then, now even better. Overall, I am grateful I look normal again because of a real deal surgeon like Dr. Charles Lee. Looking back , going forward, I will totally check yelp review for event like this. Dr. Jennifer P. Wang's 3 stars and Dr. Lee's almost 5 stars. A picture is worth a thousand words. I have pictures I took myself that will confirm my testimony . Please email me at wenshanwu@att.net if you have further question I can assist you with. Hope this helps. read more

I'm amazed that this Dr. Wang would receive anything but a FIVE STAR rating. She preformed some very delicate surgery on my right eyelid which was refused by two other surgeons. Both recommended Dr. Wang as a practitioner who specializes surgery on these types of fragile tissues. The stitches were hardly noticeable and once removed, there was no noticeable scar...incredible work! Also...her Restylane and Perlane work is perfect. read more

Great doctor. My whole family sees Dr. Wang. She is a MD not an OD and we go to her for all kinds of eye issues not just exams. Kids love her. She is thorough, kind and patient. Nice selection of frames in Menlo office. Highly recommend read more

Reading these negative reviews from these people are ridiculous. I been to Dr Wang's office. I had a great experience, everyone was nice and professional. There might have been a bad hire there at one point but not now. I was referred to this office by a coworker and haven't regretted it since. The staff and doctor are friendly, nice, and they explained everything. Costs were more than reasonable and it's a nice office atmosphere . read more

I've been going to Dr. Wang for a number of years. I've always found her knowledgable, professional, and thorough. She recently identified a problem with one eye that I'm not sure others in her position would have. I can certainly recommend her for her competence and her professional manner. read more

Wow, I guess I am not surprised to see that other people had terrible experiences with this so-called "Business." Jennifer is a very nice lady and her staff was courteous when I was there. The selection of glasses was not exactly stellar however that's not what concerns me. What I take issue with is the absolutely absurd conversation I had with them when I called to discuss in a civil manner the fact that they had overcharged me by over $100 for a set of Marchon Airlock glasses. When I told them I found the same exact pair online at: http://www.go-optic.com/ the woman (Angel) on the other side of the phone blew up in a belligerent and bizarre manner. When I told her I would write this review so that others could hear about my experience, she accused me of threatening and blackmailing her- since when is giving an honest review a threat? Clearly she is out of touch with how consumers review products/services. Needless to say I contacted VSP immediately and filed a complaint with them. They were extremely understanding and very helpful in finding an alternative. FYI, VSP is also the owner Marchon (the company that makes the frames I was purchasing), however it operates independently and does not dictate pricing to resellers. When I told them the price I found on go-optic, they (VSP) said that mark-up is twice the wholesale price and that Jennifer Wang's office was charging three times the wholesale price. When I called back, Angel (the belligerent woman at Ms Wang's office who should be fired by the way) informed me that our conversation was being recorded. I told her that was fine and began to explain that I had contacted the insurance provider to file a complaint. Surprise surprise, she blew up yet again and began putting false words in my mouth so that she wouldn't sound as dimwitted as she actually is when she replays the recording for her superiors. It's hard to hide anger and stupidity in the long term and thus I imagine that as a customer care representative (or whatever she is), hopefully, for the good and longevity of the business, she won't be there long. Again, let me be clear that Ms. Wang was a professional. She was friendly, quick (not sloppy but expedient), and clearly knowledgeable. The same cannot be said about particular members of her staff and I regret that they are spoiling the business for her. Your best bet is to buy your frames online and perhaps even the lenses. If you want a complete eye exam by a professional, talk to Jennifer but avoid the loud and aggressive staff- they are vexatious to the spirit. read more

STAY AWAYYYYYYYYYY!!!!! As the other folks have said, be VERY aware of the charges. If I were ever to go back, which I am not, I would have them write down the charges PRIOR to walking into the back, and have a signature! I would actually just skip this place all togehter, as you will probably still get hosed by them. I went for a simple eye exam and they held BOTH of my insurances for months so I could not get reimbursed for my costco exam, which was like 1/3 the price of her, and much more effeciant. I hate feeling like you have to ask, wait, will i get charged for you spraying that cleaner on my eye glasses, wait will I get charged for you looking at my chart, etc. STAYYYY AWAYYYY!!!! Wish I would have read these reviews prior to service (but nobody had written at the time). read more

Do not go to this money hungry doctor!!!!! Professionally, any licensed doctor would be just as good. But in this doctor's office, all they care about is money. They made mistake to tell my mother that she only has to pay 20% which was not covered by medicare, but it turned out she is responsible for the full amount because she joined medicare advantage and this doctor was not in their net work!!!!!! Now the absurd thing is they ask patient to pay $25 for medical record!!!!!! Shouldn't that be coved in the office visit??????? read more

I agree that sometimes reviews on Yelp are not fair. Dr Wang and her staff are very nice. They saw me on short notice (as a new patient) when I had a foreign object adhered to my cornea. She did a great job a removing it without damaging my eye. She also took the time to notice another, less critical issue and set an appt at my convenience to fix it. Her follow up with me was great. She has always been on time, her staff is very nice and she is professional and caring at the same time. I will see her again, without hesitation. read more

My experience with Dr. Wang has been excellent. She listens and responds and I am hopeful that my surgery will have a good result. She also is interested in others and asks questions about them. She does not seem narcissistic. She is skilled and also beautiful. read more

Cheap, Good Exams; Glasses are a Rip-off You should have an actual medical doctor (ophthalmologist) look at your eyes; they are trained to see eye disease. But if you have eye-care insurance (VSP, EyeMed, etcetera), you can only have an optometrist examine your eyes. Doctor Wang is the only ophthalmologist in the area who accepts these insurances. Safeguard your eyes - let her look into them. But if you don't have insurance, she does not provide low-cost exams. Now, her glasses are not cheap. Small selection, and I bought mine elsewhere (4Eyes) for $211 after insurance; a comparable pair would have cost me over $500 at her office. Dr. Wang admitted to me that she loses money on the exams, but makes it up on the lenses/frames and contacts her offices sell. Also, as other reviewers have mentioned, don't cross her telephone staff. read more

Dr. Wang provided excellent care for me and my family. While it is true that going to a private office is more expensive than ordering on the internet, you usually pay for what you get. It is absolutely absurd to rate a doctor according to how you were charged. I have been seeing Dr. Wang every year and I think she does a phenomenal job and has very practical advice. I know that I could save money by going to Wal-Mart, but some of us don't want to do that. Angel is awesome and has always been helpful to me. I have no complaints. read more

If you want low cost eye glasses go to a national chain. If you need excellent medical eye care, see Dr. Jennifer Wang.

This is not a review for Dr. Wang but for her administrative staff. They seriously need a refresher course on customer service- they're simply terrible! Alicia G. read more

I had an appointment today with Dr Wang and I found her to be very exceptional and I found her staff to be the same. I was surprised by reading the previous reviews on yelp about the bad experiences people had and I must say THEY ARE WRONG. The tech Angel, answered all my questions, and Ray was very patient in helping me select the perfect pair of glasses. I would DEFIANTLY recommend Dr Wang to all my friends and family. read more

Things were done right here, but I swear there is no opthaologist more overpriced. I was charged 67 for refraction, 45 for lens fitting fees, and three months later received a $35 bill for a copy. Turns out they billed my insurance $400 for the exam portion of the appointment. All in all, upwards of $500 for 45 min of care. I think they over billed my insurance intentionally because it is an FEP. read more

Dr Wang -no doubt- seems very knowledgable, approachable, gentle, and kind. That is a PLUS. The frame selection is poor: a minus. I decided to get the annual eye exam and get my glasses done somewhere else. Only after $550 was spent on the glasses... for me to realize that I now need bi-focal (I have never used bi-focal so far) and the prescription did not cover that. The new glasses are useless. I can wear them to drive (yes, can see far), but I cannot even read my GPS, the numbers on my car dashboard are very blurry. At work, -been 4 days so far- i have to constantly switch between the new pair (in meetings) and the old pair (for computer and writing). I now have headache every day now after work. I used to like Dr Wang a lot and recommended her to my friends, but now I am so disappointed. I will call her office tomorrow to see how they react to this. It would be very funny if they say "oh, you did not mention you need to read and drive at the same time..." as an excuse. How would I know, she is the doctor! A.D read more

I agree with the negative reviews of this office. I saw both the optometrist and the ophthalmologist. I would not recommend either, in fact, I'd highly recommend to go elsewhere, actually run elsewhere!! Here are my reasons: 1. They double charged me and my insurance company causing me to involve my credit card company to file a dispute the charge to get my money back. 2. The dr wanted to use up all of my glasses insurance money to *try* a nonprescription yellow lens when it only cost me $15 on amazon. I wanted to try the yellow lens to so that wasn't the issue. It was that she could have told me to go on amazon and see if I could get it for cheap instead she wanted to use up all of my insurance money so that she could make a bunch of money on selling me a pair of glasses. Luckily the guy in her office (who is very hard to work with) saved me that insurance money by telling me and the doctor that I could get it on Amazon for cheap. Still she wanted me to use up the insurance money because as she said, "I have the insurance available." 3. They only give you one sample of contacts to try. That sample pair came somewhat dried out. It was the weirdest pair of contacts I've ever tried. I called and asked them for another sample since those didn't seem right. They asked the dr to see what to do. And I came back to the office to get another sample, a different brand this time. Those weren't that comfortable. So, I called them again to get another sample. They said I'd have to come in and make an appointment they call a "fitting". Well, my insurance only pays for one exam (I'm sure most vision plans do as well). I didn't want to pay out of pocket to essentially get another sample pair. We all know they get the samples for free so this "fitting" appointment is a total scam! My insurance company told me to call them back and get another sample so that I can get my prescription. When I called them back to explain that neither pair of contacts worked because one was dried out and the other was uncomfortable and to tell them they were double billing me, their response was, "Are you done?" and then they hung up on me. I called back only to get a voicemail. I know you must be thinking it was a heated argument for them to say are you done. But seriously, it wasn't. I voiced my concern and they refuse to try to work it out. They only wanted me to book an appointment but I thought that was unnecessary after basically one contact lens trial pair. They are incapable of good customer service. read more

I had both upper and lower eyelids done I had a problem with opeing my eyes in the morning that was very concerning to me I was told this would help and it did however I wan not informed of the pain after and how how the leaing would take. overall im 3 weeks into my healing and I am very happy with the results. read more

Very skilled eyelid surgeon. Professional and caring. Made an appt with her as a second opinion after first doctor said procedure would leave a scar. Dr. Wang new of a better procedure and she was correct - she performed the surgery and I have no scar. read more

This review is for Dr. Wang as an opthamologist and oculoplastic surgeon. She gained my trust as an opthamologist. She gained my admiration as an oculoplastic surgeon. I had surgery for ptosis by another oculopostic surgeon that was not done well (though he was highly regarded). Dr. Wang did a remarkable job in correcting the previous surgery and giving me results that are very good. This is both an art and a science. She is adept at both. She is also a straightforward, caring physician. I do think her office staff is not at her level, and hope that she addresses that if it impacts her business, but I am willing to accept any issues there because I am there for Dr. Wang's expertise. read more

My husband and I have been seeing Dr. Jennifer Wang for a long time. She is the best opthomologist I have been to. I had a growth on my eyelid and I am petrified of needles and anything going near my eye. She put me completely at ease and I felt no pain when she removed it. I have referred a lot of friends and family to her and I will continue to do so. If you need a really good opthomologist please go see her. I love her and so does my husband. We now travel from Stockton, California to see her. She is very professional and knowledgeable in what she does. read more

This review is long overdue! Dr Wang and her staff are amazing! I had an emergency medical condition (6 months pregnant with shingles around my eye) and she came in to her office just to see me on her day off!! She truly truly cares for her patients and is very knowledgeable. She is compassionate and caring! She personally called several pharmacies for me to locate the medicine i needed. I cannot thank her enough for really taking care of me during one of the most stressful times of my life! Thank you Dr Wang! read more

I'll admit, I was a little hesitant to keep my appointment after reading a couple of these reviews for this Dr's office. I saw Dr. Wang for my eye exam a couple of days ago and just had to get on here and redeem this office. Some of these reviews remind me of how unfair YELP can be and how you just need to find out for yourself. Dr. Wang and her staff were great. Her afternoon seemed busy and she still spent alot of time with me. She educated me about my eyes and gave a very thorough exam. Her assistant did do the pre-exam stuff and was really nice, funny and seemed very knowledgeable. As for my glasses I'm prepared to spend some money unless I go to Sears or Walmart. I once had my glasses made at Costco and they were totally wrong so from experience I don't mind paying a little more for the service and quality. Can't wait to get my glasses and I'll hopefully be seeing Dr. Wang for years to come. read more

My review is strictly for the doctor. I've been going to Dr. Wang for the last 8 years. Her friendly demeanor, her thoroughness and her attention to detail is unmatched by anyone I've gone to in the past. I have followed her to every once that she has moved from. As for the reviews that I've read and that are posted. I have not had the billing experience that these folks have had. I will definitely check on my next bill and report back any new findings. read more

There are so many options of great doctors in the area. So why settle for a mediocre one? I was a long term patient of the previous doctor, Dr. Rubin. He was by far the best in the ophthalmology field. Unfortunately he passed away of pancreatic cancer. He would spend quality time and discuss in detail with me about my and his concerns. Dr. Wang is very pleasant but at my appointment she only spent 5 minutes with me. I'm not sure of Dr. Wang's experience, capability or education. She had her technician, I think her name's Angel, do most of the testings. I find her loud and fast speaking. When I asked questions she seemed annoyed and gave me answers that didn't make much sense. Also her office looks to have more cosmetic things like in a dermatology office rather than an eye doctor's office. If it weren't for the glasses displayed I would've never known. I agree with other yelpers about the cost of glasses and contact lens are extremely overpriced. Also the lack of customer service skills of the optical guy completely turned me off. I need an excellent ophthalmologist not a pleasant one nor a friend. read more