The staff members were super helpful in locating what I needed and gave me a discount on a used but…read moregood condition item. I was impressed by the selection in their store.

Delivery was on time, price is reasonable. Customer service was friendly. The bed we rented was…read moreworking fine.

There is a great selection of items. They were very helpful to find the right thing…read more They took good care of me.

We left happy!!!! Nina was very helpful. I went in there ready to raise hell but Nina was super…read morenice super helpful and told us what to do and helped us get the chair we needed and wanted thank you so much we got the right chair and left super happy!!!!!

The customer service was very friendly and helpful. The bed worked perfectly with no issues during…read moreuse. The delivery person was punctual, friendly, and responsible. Overall, a great experience -- I would definitely recommend this company.

All of it! Delivered on time and picked up on time. The…read morepeople are very nice and efficient to deal with.

Very smooth experience and good selection at short notice. I needed a wheelchair for my mom for a…read moretrip and they recommended a light folding version easy to move in and out of the car. The trip was successful thanks to the wheelchair.

today carlos torres, wonderworker, repaired my irreplaceable scooter that refused to charge.. we…read morehad tried everything without success but within two hours carlos repaired the charger, put on new arm pads and fixed the lights. carlos of mobility city, only twenty-five years old, was trained by his uncle, a mobility technician with twenty years experience. carlos did the work and cheerfully, patiently, answered all my queries about how he had become so talented at such a young age. melissa, the receptionist, was pleasant and helpful as well. in a world with much incompetence and dishonesty, i was delighted to receive true service by mobility city, milpitas. thank you, thank you! sherril

Great service and mobility scooter! They were very responsive and delivered right to our airbnb.read more

From the owner: Experience the San Francisco Bay Area like never before with our premium mobility scooter rentals…read more Whether you're exploring the vibrant streets of San Francisco navigating the bustling attractions of San Jose or Napa Valley our scooters are your ticket to freedom and adventure.

I recently purchased a second hand stair lift to install in my Mother's home. I consider myself a…read morefairly handy guy so I figured I'd install it myself so I did. After two days I got it assembled and thought it was ready to use. I put power to it annnnnnd nothing. I picked up the phone and started calling people. Something about this industry brings out the grumpy folks. Every company I called seemed like they didn't really care my elderly mom had stairs to contend with. Then I dialed Gabino's number. His can do attitude was exactly what I needed after spending two days in a cramped staircase in September. He showed up right on time with his two sons and they had it working in no time. I cannot say enough positive things about these guys, seriously! Have them help you and you'll want them to stay for supper. If I could give six stars I would and thank you Bionic Aim for being so helpful and actually caring.

Bionic Aim helped answer my question quickly and gave me good advice. They are professional and…read moreoffer good recommendations. Thank you!

We had bought a recliner from the store, and it was amazing…read more Ask for Jay, as he explained us very well the different options available and was helpful in clearing our doubts. I had recommended this place to one of my friend as he wanted to buy comfortable bed for his parents. And from what I hear from him he is also very happy with his purchase. I think the store has many value for money products. Highly recommend!

Updating my review based on the business manager's response:…read more While you continue to reference the "agreement," the reality is that medical situations can change quickly, and a reasonable provider of medical equipment should be willing to show some flexibility and compassion in those circumstances. My review simply reflects my experience so other patients and families understand how strictly your company applies its policies, even when the equipment was barely used. I initially asked to extend the rental, but just three days later informed your team that I no longer needed the bed and asked whether the rental could be prorated or if an extension fee could be applied instead. That request was refused with zero compassion or flexibility. There really isn't much more to add. Repeating apologies while continuing to hide behind policy does not address the underlying issue. The company chose to keep the full $250 rather than make a reasonable accommodation in a medical situation where circumstances changed quickly. Customers can decide for themselves whether that is the level of flexibility and empathy they want from a medical equipment provider.

I purchased an Open Sesame door opener system from them after a previous door opener died. My dad…read moreis paralyzed from the chest down, and having a functional door opener is critical for him, so I wanted to get a reputable company to do the installation and hopefully provide future support. All was well for 2-3 months, until last week, the "pusher" separated from the door jamb. Which makes the door opener not work at all. My parents called 101 Mobility, and tried to get in touch with someone, and it took a few days for them to hear back. I had ended up going over to their place in the meantime, and I checked out the door. I was *shocked* by what I found. I thought the force of the door pusher/closer would have ripped the screws from the wall with some kind of significant force. But that's not what I found. What I found was that the screws had simply pulled straight out with no effort. Look at the attached picture. What you can clearly see is that the holes are significantly larger than the outside diameter of the thread of the screw. It's not torn out, it's cleanly drilled to that size. I could slide the screws into the holes and wiggle them around with absolutely no resistance. I went to the store & bought screws one and two sizes larger than the existing screws. NEITHER of them were big enough to catch in the hole. You may notice what looks like wood glue residue in the hole. Similar residue is on the side of the pusher. I contacted Victoria Torres at 101 Mobility, and she claimed that there was *no way* that the installer installed it wrong. I told her exactly what I saw. I didn't draw any additional conclusions about it, and she kept saying I was wrong. I told her I had video and photos, and I sent her the video, which shows me gliding the screw in and out of an obviously too large hole. The photo of the backside of the pusher is a screen grab from that video as well. The installer then called me on the phone. I described to him what I'd seen. He insisted that 1.) no glue was used, and 2.) that everything was installed according to the manufacturer's specs. I told him about my experience with the screws, and the appearance of the back of the door pusher. He insisted it was installed correctly to the manufacturer's specs. Now, I cannot say definitively if this was just glued on, because the installer saw that the screws were obviously too small. Maybe that residue is from something that was there previously. I have no idea what that would be, and why the residue is there, but they insist no glue was used. There is a very small chance that it is from the previous door pusher device. However, that device was there for three years, and so if the glue residue is from that, I find it odd that it's stuck to the backside of the new pusher. Still, maybe that's it. Again, I can't say with 100% certainty. You will note here that I'm leaving this door open because I'm not 100% sure. I AM100% sure about the next bit. I can say *definitively* that the drilled holes were significantly larger than the outside diameter of the screws, and inspection of the screws showed that the threads had some minimal drywall "caught" in the threads, but zero wood. Similarly, if you look at the hole interiors, they are entirely smooth, which is not how a hole looks after it's been screwed into by a properly sized wood screw. I want to give 101 Mobility a chance to respond here, because so far every contact that they've had has insisted that this is installed to the manufacturer's specifications, that no glue was used, and that my observations are incorrect. (I was a Mechanical Engineer earlier in my career, in case you find that relevant.) Here is the only conclusion that I will draw: If 101 Mobility made errors in their installation, the result was an unreliable, improperly installed door opener that I paid thousands for, that my disabled father cannot rely on for something he needs to simply work on a daily basis. If 101 Mobility did not make errors in their installation, they have sold me a product for thousands of dollars that is fundamentally unreliable, that my disabled father cannot rely on for something he needs to simply work on a daily basis. I contacted 101 Mobility because I wanted a company who could support something that my father *relies* on. So far, they have repeatedly deflected responsibility for this thing that they installed. They had complete control over every aspect of this installation, and insist it was done correctly. In order to get the door to work again in a timely manner, I did a quick repair myself that I know will not last, but was good enough to get things working for the time being. This, again, after paying more than $3,000 for them to install this device, which failed in less than three months. You can look at the photos yourself and draw whatever conclusion you feel makes the most sense. I will update this if 101 Mobility chooses to resolve this in an acceptable manner.

Went to the listed address and read a sign on the door saying that they had moved, went to that…read morelocation and they were closed, a complete waist of time.

Called to rent a hospital bed for my wife who just had knee replacement surgery. Everything ordered…read moreand completed over the phone and the bed was delivered by a nice driver gentleman who brought the bed in Pieces and set it up in our downstairs room and all went perfectly fine. I will hopefully never need a hospital bed but if I do I know where to go.

This is a wonderful company to rent or buy medical equipment from. We have rented hospital beds…read morefour times over the years. Their service is excellent and their prices are reasonable. I highly recommend them.