We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the outstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come. read more

Star Elevator was great to work with and was able to complete the work needed in order for us to pass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator. read more

I've been using Star Elevator Inc for my SF property for decades now. They never fail with their service and recommendations. Angela, my current technician is such a great worker. She's always willing to answer any questions I have in regards to the elevator maintenance. Thanks guys! read more

Star Elevator has been servicing my office building for over five years. Their customer service has always been outstanding. They answer or return my calls promptly, provide honest and accurate information and offer solutions whenever issues arise. Their technicians are knowledgeable and they offer competitive pricing. What I really appreciate about Star is when you work with them they treat you as their most important customer they have, now matter how big a contract you may have. With other larger elevator contractors it's hard to get service and communication if you aren't the highest paying customer. If you want a reliable and honest elevator company, your top choice should be Star Elevator. read more

Star elevator is a professional company, we hire them to do the hydraulic jack for our apartment. They have done an excellent job, and complete in a short period of time. The star elevator is knowledgeable and professional team worker. They are willing to explain all the daily work and forward to us at end of the day. We would like to thank to star elevator teamwork and customer service. They are perfect people and we highly recommended to all landlord out there. If they are looking for a professional service. It is only the Star Elevator company. Also, I especially thank to Dalila Juarez. read more

We are so happy with the elevator upgrades provided by Star Elevator, out at the Bohannon business park. Thank you!

I reached out to Star elevator to service our elevator in a 3 unite building in SF. They were AMAZING. They set up an appointment to come out. Andy showed me the workings of the elevator and explained in detail the condition of our elevator. He also gave me the history of the family owned company. Their contract price was excellent and they service the elevators monthly. Unfortunately, we could not get out of our contract with the other company until next year but we will definately hire them when that time comes. GREAT COMPANY! read more

Star elevator is an elevator contractor from Belmont California. We've use them to service our elevator. They service elevators all over the Bay Area. I haven't much else to say about them. That's really about it. read more

I switched from Thyssen to Star Elevator for maintenance of a 3 stop elevator in a Class-A office building in downtown Los Altos. Because the elevator was nearly 50 years old and having operational issues and difficulty finding parts, I contracted with them for a full Elevator Modernization--basically all new pumps, wires, controls, mechanical and computer parts, and the drilling and installation of a new hydraulic jack. Because the elevator was down, they expedited the design, manufacturing, scheduling and approval process and were able to shorten it by several months. Once everything was ready, the process took 5 weeks start to finish. They handled coordination with the drilling and pit sealing companies, as well as the electrical/life-safety contractor. The on-site crew (Javier and David) were professional, respectful of tenants, communicated well and did excellent work. Early on the office provided daily updates & photos, along with scheduled activities for the upcoming days. We passed on the very first inspection and were back in service. As a commercial and multi-family property manager, I highly recommend them. read more

See all

Star Elevator provides horrible service, if any. No point with scheduling with them, as they don't show up!! We waited for WEEKS for them to fix an elevator, which they failed to do! They are really good with taking money, but pretty bad with giving service. BE AWARE!!! read more

The other one star review by Marc is spot on because I had exactly the same type of service - LOUSY!!! Star's website states the following: "When your elevator is out of service, it's urgent. We get that. Our field and office teams work together to provide you with a prompt, accurate proposal. If your repair is covered under maintenance, we facilitate and expedite the repair as soon as possible." Well, my building's elevator was down and a contract was signed in January 2019 to fix it and it was finally fixed today (March 5, 2019) after delay after delay and no shows on several promised dates. When an elevator is down it IS an urgent situation but Star apparently does not realize that based on the service I got and despite what their ads say. Promptness also went out the window as they did not show up on the days I was told they would be there. My advice to all is find another company if you need fast and prompt service without delays. read more

We the residents of The Beverly Apartments are extremely grateful to you guys for getting our building moving again. You guys stepped up and succeeded where others failed. You're simply, simply The Best! Thank you. MJT-943 read more

"Not through" My building uses Star Elevator to maintain our building-original pos elevator. Recently they had the elevator out for 2 weeks, restrung the cable and did other repairs. Now, 2 months later, the elevator motor caught fire and the elevator is out of service... for the foreseeable future. Normally I would hold them harmless for incidents like these, but given the recent, and lengthy service (where they didnt appear to be doing any work, I later learned they had taken parts back to repair/fabricate), one would think that such a major problem (motor so worn/broken it caught fire) would have been caught previously. This building has many older residents who find the stairs difficult. The building manager (who is a great guy!) has been doing errands, laundry, carrying things for them. read more

If I could give these guys a 1 I would. Stay away from them, they are poorly managed and don't care for their customers. They don't plan, they flat out lie to you to get you off the phone and they don't care. They told us the job would be done in 5 days and now we don't know when it would be back online. We have older residents living in the building and they are trapped not knowing when the unit will be back online. read more

Absolutely terrible company. I'm part of an organization with an elevator in the building, and became a trustee over a year ago. Star was charging us for monthly maintenance, but there was no evidence that any work was actually performed. When the Napa earthquake happened our elevator was damaged. They did send a technician out to check the damage, and a followup the next day to get an estimate on the repair. They sent us an invoice for four hours labor, over $1200.00 for the repair estimate. The only work that was done was to shut off the system. We decided to continue with the repairs, but could never get any of the sales people to call us back to schedule. They did call us about the inspection bill, and when I complained about no response and no work started, I was told I would get a call "later". No call ever... Do not use this company. We found another local company and the repair estimate came in at half what Star quoted. read more

Called many times for service. If you don't open an account with them, you are not their priority and it could take months to fix your elevator. After they fixed it, it broke again 3 days later. Needa pay another $300+ after $300+. Will definitely not recommend to anyone. ESR elevator, INC has excellent service. Called them, came next day to check and came the next day to fix it. Same $300+ and we don't have problem since then. read more

Star Elevator just finished a full modernization of our elevator in our older Union Square building. Awesome company to deal with. Project started in Oct 2020 and finished on-time ( even during Covid ), within budget, and with minimal change orders. Star Elevator was responsive and easy to coordinate with. We wanted a medium-sized local company for our building and Star Elevator was the perfect choice. I've been in the property management business for over 30 years in downtown SF and always value being able to pick up the phone and communicate directly with the techs, superintendents, and sales reps. Elevator looks great!!! Kudos to Rob, Nick, Dan, Aaron and their crew!! read more

The Condo HOA that I manage, Diamond Heights Village Association, has 8 elevator systems that were built in 1972. All of the elevators are used frequently by residents and their guests. I have worked with Star for about two years. Their office staff is courteous, professional and helpful and their mechanics are experts that get the job done! Response time for requests to repair a cab during business hours and after-hours has been immediate. They have done everything from major equipment upgrades to helping trapped residents during power outages. State Inspectors will always find something to write-up. Fortunately, Star takes care of needed repairs and paperwork so that the association complies with the State's requirements and deadline. I enthusiastically endorse Star Elevator and have recommended their services to other business owners and managers. Priscilla Aguilar, CCAM General Manager Sent from Yahoo Mail for iPhone read more

Star has been our elevator service company for many years. They recently did a major upgrade to our elevator and it was a great experience. They showed up every day and got done within the estimated time slot. The planning process was made smooth--I told them I would pick out the materials but basically wanted them to handle all the rest of the details. They were great! read more

I live in condominium, in Los Gatos, Ca. and Star Elevator has been servicing all of our six elevator's for some time now. Nick, and Bryan, has been our service and maintenance, experts. They are very responsive to our needs, to keep our elevator's, safe and in good working order. As being a HOA Board Member, I wish are of our vendor's, were as competent, and reliable as Star Elevator. Kevin Reid read more

It has been tragedy after tragedy since Star began maintaining our elevators. We've been re-tagged two separate times, claiming that the inspectors didn't know what they were doing and made a mistake. And our elevators are down constantly and at times it took 10 days to fix. Stay away! read more

Outstanding customer service! We like to support local businesses and this one was fantastic. Prompt delivery and willing to help as well as a great product. Wouldn't hesitate to call them again. read more

Just wanted to thank you for your excellent service! I reside at 1315 Alma in Walnut Creek. Great customer service and very professional. Thanks for your precise work! read more

Horrendously, atrocious lack of service. They have been charging our building for years for shoddy or nonexistant "monthly maintenance calls". After countless futile attempts to ascertain that they were in fact performing the monthly oiling maintenance we were paying over $250 per month for, we finally got rid of them. Years of paying for this company (since 1991) and they would charge us for visits when no one saw them come by. Invoices for dates inconsistent with any visits. Dishonest, disreputable company. I'm not sure why our property manager allowed for this to persist for so long. After less than a year after taking over on the Board, I finally had enough of the excuses for no-shows. read more

Star Elevator Co. has been our elevator service company for the past many years at 1999 Broadway, S.F. During these years they have been very responsible, kept appointments as scheduled, made appropriate adjustments to our elevators as required and always explained whatever repairs to be made before doing them. Their service people are always courteous and knowledgeable. We would have no reservations about recommending them. read more

Star recently renovated our aging elevator at the Golden Gate Commons 1. We were informed that the elevator would be shut down all day for the work. I was pleased to find the elevator fully functioning when I returned around Noon. The elevator has never been as quiet or smooth-riding in the past ten years that I have lived here. I sent a note to our management to please thank the Star Elevator staff for the outstanding service. read more

Star Elevator has been providing service to my apartment building for many years. They are honest and offer a great service. I would highly recommend them! read more

About 10 years ago, Star Elevator bought out the failing elevator company we had been using, and what a difference! No matter how elusive the problem we have with the elevator, Star works with us until it's resolved. Whenever anything comes up that does not fall within the regular maintenance contract we have, I am always able to get in touch with our Service Representative, Bryan Sweeney, in a very timely manner. Up to the very top of the company, we have always been treated very fairly by Star. read more

I had been doing business with Metropolitan Elevator for 30+ years. Several years ago they merged with Star Elevator, That is when the trouble started, I started having problems with the elevator in my apartment building like the car not leveling which required a number of service calls and a suggestion that I switch from a water based elevator to oil at a cost of over $40,000. I declined. Then Star said that the elevator needed a new valve at a cost of about $6000 which was not warrantied. I agreed and after several months of being out of service allegedly the valve was supposedly installed, but stopped working almost immediately. I was then presented with a contract for about $4000 to do it again. I agreed and the elevator still was not functioning and Star shut it down and installed a lock on my elevator room and again said I had to switch to an oil based elevator. At this point, I was very suspicious about Star and called another company to come out and take a look. After cutting off Star's lock, the new company (Northern Elevator) had the elevator up and running in about 1/2 hour by merely cleaning the valve and suggested that there never was a need for a new valve in the first place. I promptly hired Northern to be the service company and I haven't had a service call (other than the regular monthly inspection) since I hired them. My tenants (some of which are elderly and disabled) were without service a total of 3 months in one year while Star was on the job of sending out contracts and invoices. and not fixing the elevator read more

If I could give them zero stars I would. I literally called them 3 times to try and have my elevator serviced with them. A client of mine referred me to them but WOW horrible customer service. They never did call me back. I wonder how long they will stay in business. read more

I rarely write reviews for services; however, the professional and " bending over backward" effort that Star Elevator made on my family's behalf warrants it. I am an owner of a 100 unit building in the SF with a passenger and freight elevator as well as having an antiquated elevator in my parent's home. Star has serviced all of our elevators off and on for many years, always being very personal and open to our needs. At the beginning of this week, my parent's elevator broke down. They are in their 80's, wheelchair-bound and live in a large 2 story home. This was a crisis. Since the elevator is almost as old as the house (1920's); parts were non-existent! After an initial scramble calling all over the Bay Area, Star Elevator repair decided to have the motor re-built. They overnighted the parts needed back East, had the machine shop work on it overnight and we were up and running within a few days. I cannot express my sincere gratitude to the ownership down to the servicemen for their patience, persistence, professionalism and "herculean" effort to get the job done. Thanks Star Elevator!! read more

Not sure why Yelp took down my review from 2013 but I feel Star Elevator deserves a great review. I have a family run property management company and we have worked with Star Elevator for over 10 years. They service about a dozen elevators in buildings we manage around San Francisco. There is something special about a family run business like Star Elevator. We have worked with many elevator companies over the years, but Star is really the best. Not only are their service techs great, but if there is ever a problem, the owner of the company gets involved to make sure that everyone is satisfied. I could not recommend them more highly. read more

I'm a Facility Manager for 44 buildings in San Francisco. Star Elevator has been servicing my elevators for over 12 years and they go over and beyond what most elevator companies do. I have had other elevator companies do work for me and they would walk away saying they could not get my elevator running. I would then call Star Elevator and they would come over and get that elevator running in no time. I have called the owner of Star Elevator in the middle of the night several times and he did not hesitate to answer my call. They are customer friendly and treat you as number 1. If you are in the San Francisco Bay Area and you need your elevator serviced or repaired give Star Elevator a call and they will take care of you. read more

Star Elevator came through when the Big Name couldn't. Our place has several old, cranky elevators and when Big Name company did an upgrade, OMG it was awful work. The Big Name - and a few others - tried and tried and eventually gave up. Star didn't give up on us and they stuck with it until the problems were solved! Thanks, Star, for your hard work. read more