Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

Team Star Elevator has been fantastic and the experience with team star has been outstanding…read more Especially with Jasmine our state compliance specialist who coordinated with those who help keep us in compliance. Thank you so much Team Star Elevator.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Their business must be churning service calls. We have had the same elevator break multiple times-…read morewith three breakdowns resulting in people being stuck for hours- and they never fix the problem.

3/22/24 [5:00pm] Reckless driver. Cutting ppl off in traffic, and before approaching traffic, he…read morewas going 85+ mph. Driver was in the carpool lane during carpool hours with no passengers. Tip: if you're going to be a reckless driver, don't drive a company car.

We love ACME for our new home's elevator service and maintenance. Their service representative,…read moreKekoa, came and did a complete service of our elevator. He was professional, on time, listened to our concerns and addressed everything in such a timely manner. They also installed our elevator. I really appreciate their professionalism and easy scheduling.

I recently used Acme to install a elevator in a building that I am overhauling in San Francisco…read more They were very easy to deal with starting with the sales process by explaining different options and walking me through the process. When it came time for the installation they did what they said they would do and more importantly when it was supposed to be completed. I will definitely use them again.

I have worked for the big O for over 35 years they started cheating there customers and over…read moreworking there employee s when left and went to work for vintage they treated me with respect and kindness focused on custom satisfaction hopefully with the new merger they will continue I'm now retired and happy

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

I have a small home elevator I put in for aging parents on the bottom floor of my hillside house. I…read moreknew nothing about service needed. There aren't alot of companies that do home units. The first one I used stopped doing homes after a few years much to my dismay. Dwan had sold the elevator when my house was being built so I turned to them. I think initially they wanted to charge for coming across the Bridge from SF. But that changed with ownership change. What a great group they turned out to be. From the receptionists to the service crew, no deadbeats, always on time if not a little early. They have moved from SF to Oakland and now back to SF. My elevator is now over 25 years old. It only stopped once when I had a party and too many people jammed inside, some variation on how many drunks can you get in a phone booth. Despite learning the hard way of how much emergency service can cost, I can highly recommend Dwan Elevators for indoor home elevators.

I have used this company now for the first time as another company did not do a great job. I won't…read morename them and this guy was amazing if you want to use this company I would suggest asking for luis not only was one of the nicest guys, but so honest and an amazing tech high recommend from me.

It has been 5 days that I placed a work request to report an idled elevator. They hd been giving…read moreall kind of excuses why no one has shown up yet. Still waiting.

dangerous drivers. ZERO STARS. On 9/23/24 at 250pm, I was…read moreon 8th street and Mission in San Francisco when one of their service technicians sped past me, wedging themselves between me and the curb, going at least 55 in a 35 MPH zone. They tried to make the yellow but ended up running the red light, almost hitting a pedestrian. I tried calling their service line to report the incident but the person on the other line seemed more concerned about protecting the tech, and their own neck, then keeping the public safe. If I could I'd give them a middle finger rating. The company knows what tech is where because they follow a route and the techs are dispatched to go to either scheduled service or emergencies. Terrible.

I got 3 quotes for a chairlift for my mom's house with a somewhat challenging staircase (it is…read morenarrow and has two turns, so required a curved chairlift). Scott and his team - from the initial assessment / quote to final installation -- were honest, professional, and extremely detail-oriented. They were very responsive, showed up on time, and patiently answered all of my parents' questions. The price was very fair, and the product (Bruno chairlift) is the best quality. I highly recommend Benchmark Home Elevator.

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.