We are an assisted living community, and having a safe, reliable elevator is absolutely critical…read morefor the well-being and independence of our residents. Unfortunately, we struggled for years with Thyssenkrupp (TK Elevator). It often took weeks for them to respond to service calls, leaving our elderly residents stressed, frustrated, and in some cases unable to get where they needed to go. We received constant complaints from families and staff, and it created a real sense of urgency and helplessness in our building. Thankfully, we found Northern Elevator Company -- and the difference has been night and day. They came in and fully modernized our elevator with a brand-new control system, and since then, everything has been running smoothly. No more calls about a stuck elevator. No more worried residents or families. Just peace of mind knowing we can rely on our elevator when we need it most. Northern Elevator has been responsive, professional, and a true partner in keeping our community safe and mobile. We're so grateful to have made the switch and highly recommend them to any facility where elevator reliability isn't optional -- it's essential. --Ivy Park at Cathedral Hill

Our HOA been dealing with a down elevator for about a month while troubleshooting with our previous…read moreservice provider who ultimately told us it would cost around $8,500 to replace a major part. And even then, they weren't confident that the issue would be solved. I found Northern Elevator after searching online and reaching out. They came out, quickly diagnosed the real issue, and discovered it was simply a $20 relay. They fixed the elevator the same day and got everything back up and running. I worked with Kevin and Robert. Their honesty, professionalism, and expertise saved us thousands of dollars and a huge headache. We couldn't be happier with the service and highly recommend Northern Elevator.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

Their business must be churning service calls. We have had the same elevator break multiple times-…read morewith three breakdowns resulting in people being stuck for hours- and they never fix the problem.

This complaint is against their technician, James and their site staff Xochitl and Rose who do not…read moreoffer any assistance anytime I have addressed concerns or requests directly to them, but more specifically about James. In late 2024, after ignoring our numerous requests to have the technician check in with our front desk when he arrives for the monthly service, we deactivated the technicians FOB key so that he would be required to check in with the front desk for access to the elevator rooms. Upon discovering his FOB was deactivated, James accosted me (female) in my office. I am the GM of BayCrest and was the person responsible for having his FOB deactivated. James was rude, dismissive and condescending. I explained, politely, that we had asked their office repeatedly to make sure the tech checks in with the front desk so that we can relay information to him, such as issues with the elevators, dropped keys or other items, etc. He continued to be rude and condescending. During his visit to our site today, 6/30/2025, he spoke negatively about me, stated I was aggressive. I was really shocked to hear this as I specifically recall James accosting me in my office while I was alone. He was rude, aggressive, dismissive and condescending. There have been multiple issues with this company, especially with James, as he has been rude to our other female office staff. I would like a call from the owner/president and I am requesting a different technician to service our site. James is a danger to our female staff and I am not comfortable being forced to work with such a vile, dangerous and rude person who lacks customer service or human decency. I would caution ALL residential or commercial buildings who are considering working with SF Elevator. The low quality service, lack of response and lack of customer service is not worth saving a few dollars.

We love ACME for our new home's elevator service and maintenance. Their service representative,…read moreKekoa, came and did a complete service of our elevator. He was professional, on time, listened to our concerns and addressed everything in such a timely manner. They also installed our elevator. I really appreciate their professionalism and easy scheduling.

I recently used Acme to install a elevator in a building that I am overhauling in San Francisco…read more They were very easy to deal with starting with the sales process by explaining different options and walking me through the process. When it came time for the installation they did what they said they would do and more importantly when it was supposed to be completed. I will definitely use them again.

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

They replaced the belts in our building's only elevator (6 stories). The elevator was out of…read moreservice for 6 weeks. The new belts failed within 4 months (!). The elevator never ran reliably after their repair work. More importantly -- they refused to uphold their installation warranty. Don't hire them!

Ian is the best! Extremely efficient, intelligent and does the job quickly and professionally…read more Lucky to have him .

We have an annual contract with Dwan Elevator where they will inspect and service my home elevator…read moreto make sure it is running well and safe. They have, by far, the most experienced technicians you can find. I tried another company to save a bit and deeply regretted doing that. In the end, you get what you pay for and Dwan is worth it.

dangerous drivers. ZERO STARS. On 9/23/24 at 250pm, I was…read moreon 8th street and Mission in San Francisco when one of their service technicians sped past me, wedging themselves between me and the curb, going at least 55 in a 35 MPH zone. They tried to make the yellow but ended up running the red light, almost hitting a pedestrian. I tried calling their service line to report the incident but the person on the other line seemed more concerned about protecting the tech, and their own neck, then keeping the public safe. If I could I'd give them a middle finger rating. The company knows what tech is where because they follow a route and the techs are dispatched to go to either scheduled service or emergencies. Terrible.

They really don't care about anything other than money. I can't ever get good information from the…read moreaccount rep about proposed service/repairs and then get stuck with a high bill. We had a broken button that was repaired once for $1500! Another button broke later on and they were able to pull it back out to the panel level so it can be accessed. So they didn't replace it with a new one, but used some electrical tape to just hold it in place. And for that, they charged $2500. Can't make that this up. This is just one example.

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

Owner/installer Scott was polite, his estimate was reasonable (and accurate!). Also he was ON…read moreTIME!! He worked quickly and was totally patient in explaining what he was doing. He also went the extra mile to deal with a tricky turn in my staircase. The lift works flawlessly (unlike the troublesome one he replaced). Scott removed a lot of debris and carefully cleaned up after himself which I greatly appreciated. It was the best experience I can remember having with a service provider.

They take care of our elevators since at least 2004 and to be honest, they get them working,…read moreeventually, even though they have the same problem/issue. They have to go very far away to get a replacement part, a part that I'd think they should have on hand, since there should be a record of the issue that we are having. But, although they can be frustrating. I don't know if they are the issue, or the company calling them is the issue. There seems to be a lack of communication, but again, I don't know if it's them or the company working with them. I also wonder if the issue is that we are a small housing association and they are choosing to focus on the multi-million dollar buildings in the city. Is that why they come to our association after hours, for an "extra fee"? Or is it because they were called late. There was even some talk about us getting new elevators but we've held off because we're not sure about the service. They get three stars because although I'm not super pleased with them and I realize that it may not be totally their fault. But if we can find another company, I'd be willing to give them an opportunity to show them what they can do and show us that they would treat us equally to those with deep pockets whose elevators they service in the city.

Do not purchase this elevator for your apartment building. Poor customer service and follow…read morethrough. Limited motivation to fix issues, and ignores problems. Constantly experience down elevators, near weekly with days/weeks to repair. Very loud ding noise that is above a normal audible range, and there is a refusal to adjust it. Slow doors closing/opening and movement between floors. Avoid.