Team Star Elevator has been fantastic and the experience with team star has been outstanding…read more Especially with Jasmine our state compliance specialist who coordinated with those who help keep us in compliance. Thank you so much Team Star Elevator.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

I have a small home elevator I put in for aging parents on the bottom floor of my hillside house. I…read moreknew nothing about service needed. There aren't alot of companies that do home units. The first one I used stopped doing homes after a few years much to my dismay. Dwan had sold the elevator when my house was being built so I turned to them. I think initially they wanted to charge for coming across the Bridge from SF. But that changed with ownership change. What a great group they turned out to be. From the receptionists to the service crew, no deadbeats, always on time if not a little early. They have moved from SF to Oakland and now back to SF. My elevator is now over 25 years old. It only stopped once when I had a party and too many people jammed inside, some variation on how many drunks can you get in a phone booth. Despite learning the hard way of how much emergency service can cost, I can highly recommend Dwan Elevators for indoor home elevators.

I have used this company now for the first time as another company did not do a great job. I won't…read morename them and this guy was amazing if you want to use this company I would suggest asking for luis not only was one of the nicest guys, but so honest and an amazing tech high recommend from me.

I have worked for the big O for over 35 years they started cheating there customers and over…read moreworking there employee s when left and went to work for vintage they treated me with respect and kindness focused on custom satisfaction hopefully with the new merger they will continue I'm now retired and happy

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

Do not purchase this elevator for your apartment building. Poor customer service and follow…read morethrough. Limited motivation to fix issues, and ignores problems. Constantly experience down elevators, near weekly with days/weeks to repair. Very loud ding noise that is above a normal audible range, and there is a refusal to adjust it. Slow doors closing/opening and movement between floors. Avoid.

They take care of our elevators since at least 2004 and to be honest, they get them working,…read moreeventually, even though they have the same problem/issue. They have to go very far away to get a replacement part, a part that I'd think they should have on hand, since there should be a record of the issue that we are having. But, although they can be frustrating. I don't know if they are the issue, or the company calling them is the issue. There seems to be a lack of communication, but again, I don't know if it's them or the company working with them. I also wonder if the issue is that we are a small housing association and they are choosing to focus on the multi-million dollar buildings in the city. Is that why they come to our association after hours, for an "extra fee"? Or is it because they were called late. There was even some talk about us getting new elevators but we've held off because we're not sure about the service. They get three stars because although I'm not super pleased with them and I realize that it may not be totally their fault. But if we can find another company, I'd be willing to give them an opportunity to show them what they can do and show us that they would treat us equally to those with deep pockets whose elevators they service in the city.

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard

I am an owner builder and worked on a luxury brand new construction. I met Richard and Reica…read moreConstruction in a home show multi year back and I am so glad that I did. They did an outstanding job on installing residential elevator for my home in Cupertino. Richard came to site multiple times, advised what I need and what I don't than being a sales person to add on items. Elevator in a new residential construction is more complicated and a lengthy process but surprising t was breeze due to Richard. This is "prime attractions" for guests coming to my home and specially elevators look high quality - thanks to an outstanding job done by Richard and team! They have already won my heart and multiple recommendations in Saratoga and near-by areas! Definitely will do business again!