We are an assisted living community, and having a safe, reliable elevator is absolutely critical…read morefor the well-being and independence of our residents. Unfortunately, we struggled for years with Thyssenkrupp (TK Elevator). It often took weeks for them to respond to service calls, leaving our elderly residents stressed, frustrated, and in some cases unable to get where they needed to go. We received constant complaints from families and staff, and it created a real sense of urgency and helplessness in our building. Thankfully, we found Northern Elevator Company -- and the difference has been night and day. They came in and fully modernized our elevator with a brand-new control system, and since then, everything has been running smoothly. No more calls about a stuck elevator. No more worried residents or families. Just peace of mind knowing we can rely on our elevator when we need it most. Northern Elevator has been responsive, professional, and a true partner in keeping our community safe and mobile. We're so grateful to have made the switch and highly recommend them to any facility where elevator reliability isn't optional -- it's essential. --Ivy Park at Cathedral Hill

Our HOA been dealing with a down elevator for about a month while troubleshooting with our previous…read moreservice provider who ultimately told us it would cost around $8,500 to replace a major part. And even then, they weren't confident that the issue would be solved. I found Northern Elevator after searching online and reaching out. They came out, quickly diagnosed the real issue, and discovered it was simply a $20 relay. They fixed the elevator the same day and got everything back up and running. I worked with Kevin and Robert. Their honesty, professionalism, and expertise saved us thousands of dollars and a huge headache. We couldn't be happier with the service and highly recommend Northern Elevator.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

Ian is the best! Extremely efficient, intelligent and does the job quickly and professionally…read more Lucky to have him .

We have an annual contract with Dwan Elevator where they will inspect and service my home elevator…read moreto make sure it is running well and safe. They have, by far, the most experienced technicians you can find. I tried another company to save a bit and deeply regretted doing that. In the end, you get what you pay for and Dwan is worth it.

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

They replaced the belts in our building's only elevator (6 stories). The elevator was out of…read moreservice for 6 weeks. The new belts failed within 4 months (!). The elevator never ran reliably after their repair work. More importantly -- they refused to uphold their installation warranty. Don't hire them!

They take care of our elevators since at least 2004 and to be honest, they get them working,…read moreeventually, even though they have the same problem/issue. They have to go very far away to get a replacement part, a part that I'd think they should have on hand, since there should be a record of the issue that we are having. But, although they can be frustrating. I don't know if they are the issue, or the company calling them is the issue. There seems to be a lack of communication, but again, I don't know if it's them or the company working with them. I also wonder if the issue is that we are a small housing association and they are choosing to focus on the multi-million dollar buildings in the city. Is that why they come to our association after hours, for an "extra fee"? Or is it because they were called late. There was even some talk about us getting new elevators but we've held off because we're not sure about the service. They get three stars because although I'm not super pleased with them and I realize that it may not be totally their fault. But if we can find another company, I'd be willing to give them an opportunity to show them what they can do and show us that they would treat us equally to those with deep pockets whose elevators they service in the city.

Do not purchase this elevator for your apartment building. Poor customer service and follow…read morethrough. Limited motivation to fix issues, and ignores problems. Constantly experience down elevators, near weekly with days/weeks to repair. Very loud ding noise that is above a normal audible range, and there is a refusal to adjust it. Slow doors closing/opening and movement between floors. Avoid.

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard

I am an owner builder and worked on a luxury brand new construction. I met Richard and Reica…read moreConstruction in a home show multi year back and I am so glad that I did. They did an outstanding job on installing residential elevator for my home in Cupertino. Richard came to site multiple times, advised what I need and what I don't than being a sales person to add on items. Elevator in a new residential construction is more complicated and a lengthy process but surprising t was breeze due to Richard. This is "prime attractions" for guests coming to my home and specially elevators look high quality - thanks to an outstanding job done by Richard and team! They have already won my heart and multiple recommendations in Saratoga and near-by areas! Definitely will do business again!

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

Owner/installer Scott was polite, his estimate was reasonable (and accurate!). Also he was ON…read moreTIME!! He worked quickly and was totally patient in explaining what he was doing. He also went the extra mile to deal with a tricky turn in my staircase. The lift works flawlessly (unlike the troublesome one he replaced). Scott removed a lot of debris and carefully cleaned up after himself which I greatly appreciated. It was the best experience I can remember having with a service provider.