We are an assisted living community, and having a safe, reliable elevator is absolutely critical for the well-being and independence of our residents. Unfortunately, we struggled for years with Thyssenkrupp (TK Elevator). It often took weeks for them to respond to service calls, leaving our elderly residents stressed, frustrated, and in some cases unable to get where they needed to go. We received constant complaints from families and staff, and it created a real sense of urgency and helplessness in our building. Thankfully, we found Northern Elevator Company -- and the difference has been night and day. They came in and fully modernized our elevator with a brand-new control system, and since then, everything has been running smoothly. No more calls about a stuck elevator. No more worried residents or families. Just peace of mind knowing we can rely on our elevator when we need it most. Northern Elevator has been responsive, professional, and a true partner in keeping our community safe and mobile. We're so grateful to have made the switch and highly recommend them to any facility where elevator reliability isn't optional -- it's essential. --Ivy Park at Cathedral Hill read more

Northern Elevator Company - Elevator Services Near Me - San Francisco, California

Our HOA been dealing with a down elevator for about a month while troubleshooting with our previous service provider who ultimately told us it would cost around $8,500 to replace a major part. And even then, they weren't confident that the issue would be solved. I found Northern Elevator after searching online and reaching out. They came out, quickly diagnosed the real issue, and discovered it was simply a $20 relay. They fixed the elevator the same day and got everything back up and running. I worked with Kevin and Robert. Their honesty, professionalism, and expertise saved us thousands of dollars and a huge headache. We couldn't be happier with the service and highly recommend Northern Elevator. read more

Northern Elevator has always been a pleasure to work with. The pricing is always competitive and typically the best and the service is top notch. You won't be dealing with some international company that creates a bureaucracy that is difficult to navigate. read more

I had taken over a restaurant that had an elevator that was not in used and had not been serviced for several years. Received a letter from the State and I had to find a company to fix the elevator quick. After calling a few places repeatedly over a couple of weeks, I was finally able to secure an appointment with Kevin at Northern Elevator Co. Kevin came by and right away I am glad Northern was the company that called back. He was very knowledgeable about the old elevator and took the time to explain everything in simple English. I left our first meeting very confident that he and his company would do a great job in repairing and maintaining the elevator. The repairs took a couple of days and the job was finished in the time promised. I am glad that Northern will be the company that will maintain my elevators for the years to come. I definitely recommend Northern to anyone that needs their elevators looked at. read more

Northern Elevator Co had been maintaining the 90-year old motor in the building I manage for the last 3 years and have been doing a great job. They were able to overcome service problems that my previous company could not manage, and kept the machine running far longer than I expected. This year, it was finally time to modernize the equipment. Northern was able to estimate the job and conduct the upgrade without change orders. They replaced the motor, brakes, and call stations and were able to finish with a great cosmetic effect. The new car runs smoothly and lands accurately. The company has been a pleasure to work with. They are responsive to work requests and easy to talk to. I recommend them without reservation. read more

I manage several buildings here in San Francisco after having an elevator out for a month being told that the elevator was not fixable and need to replace a governor at $30,000 I found Northern Elevator walking another job one over talked with them they came the same day inspected and had elevator running in two days . I'm honored to have found these good men and have them on our team. Thank you Northern Elevator and team read more

We have a maintenance plan with Otis and we have been quite unhappy with the lack of care and outrageous quotes they have sent us in the past few years. We needed to do a 5-year load test for our elevator and decided to shop around. We contacted a few companies and Northern Elevator was the most responsive and eager to earn our business. They performed the test we needed at a lower cost that what Otis quoted (25% lower!) and also came within a day of us signing the contract. Their technicians were very kind and knowledgeable. They provided great insights about our elevator and its needs. I can definitely recommend this company if you are tired of the big players on this market. You will definitely get a lot of care and attention from this business if you give them a chance! read more

Elevator broke down during moving with furniture trapped inside. I call the Northern Elevator. Hello do you service our building? Yes and who are you? I am Val. Can you send someone please.? Were is Lauren? Lauren why Lauren? Lauren is the owner who are you? This is a 12 unit condominium building there are many owners. I am Val one of them. Who is Jannet? Frustrated. Janet is the HOA president! Can you send some one out please. We already talked to Lauren and someone will be there next week. Next week? What? I stop being concerned about the furniture stuck in the elevator. Now I am thinking of all the people that will be stuck in the 6 story building until next week! We have a post op senior citizen on the 4th floor that might need to be able to get to the doctor in a hurry, we can't wait for next week. Who are you? Maddeningly frustrated. I am Val! The elevator is stuck. Something is wrong this person is not understanding. Can you please give me Toms number? Tom is the technician assigned to our building, I had good success talking to him in the past. We do not give out the numbers of our technicians. Angry now. Fine, can you please send someone out. I already told you next week. Mad now. Really we have elderly people stuck on the 4th floor. Do you really need to hear from a layer next before you do anything? Do you rely want to be taken to court over this? Sir can I talk now? Yes as long as you say that you are sending someone immediately. Call me back when you wana talk and hangs up the phone. I call back get an answering service that takes my message. I am not sure if I even spoke to the right company so I call again to check. They blocked my phone number. I use my friends phone same answering service I leave the same message "elevator broken, people stuck send help! I ask the answering service lady. Do you know if someone will come out? She says I will pass the message to our maintenance team. Panicking now! What if the maintenance team is not available? I am trying to think what else can be done! Hey can you at least tell me do I need to call the fire department? No. I do not think that would be necessary sir. Start to make alternative plans. I call another person in the bulding. Hey the elevator is stuck with furniture inside. The moving company is leaving can you let them know when the elevator gets opened, they will come back for their furniture. Ok HOA president calls from the Airport says "Angela called and complained that you are rude to her please stop calling. Rude? Stop calling? I do not know this person have no investment being rude or nice. All I wanted to hear from Angela is "some one will be there in 20 min"!!! read more

As an owner and manager of several properties I have used Northern Elevator to service elevators for many years and do major renovations in two important buildings. I cannot rave enough about the quality of their service and work. This was ever more so for their just completed major job of total renewal and modernization of a 96 year old 5 stop elevator in a one elevator luxury apartment building in Pacific Heights in San Francisco. Working with Robert French was an extraordinarily helpful and cooperative experience. We started planning 15 months or more in advance and he worked with me in designing a new cab and new floor installations. He also guided us in having required electrical service upgrades installed well in advance. The very attentive and highly skilled crew of Robert and his two sons gave complete attention to the planning and execution of dozens of major and minor details of their removal and replacement of the original DC motor, all mechanicals, electronics, cab, troublesome gate --for a silent door, cables and all the floor call button panels. Everything but the elevator shaft and steel tracks is new. As this job was done during Covid caused delays-- in spite of their pre-ordering many of the difficult parts, the job took unavoidably longer than expected with back orders for some parts and supplies. When one major part became unavailable, they had it specially custom fabricated. Nearing the end of the job when the required State Safety inspection had been scheduled, the crew of three worked on several occasions until 7:30PM to get certain final installations done in time. Robert was always available to bring me up to date or discuss any aspect of the job. All of this was done while maintaining the services for their customers' other elevators --including my second building's elevators. This was a difficult time for tenants on the upper floors and the crew were extremely courteous to the tenants and cleaned up every day after working and were careful to protect the carpets and surrounding areas of work. We now have a very fine custom made modern elevator and control system that our tenants love and meets extensive new code requirements --mostly invisible-- . As I said, I cannot give a high enough compliment to Northern Elevator Company and its crew. read more

Recognizing that after 25 years of tireless service our apartment building's elevator was nearing the end of its current life cycle and in need of modernizing and some TLC, the HOA reached out to a range of companies for proposals and came into contact with Northern Elevator Co. and their point person, Kevin. Compared to the one-size-fits-all offerings from the giant elevator companies, Northern & Kevin helped us develop a custom modernization program that addresses immediate areas of risk first, primarily controls systems, and with options to defer non-essential upgrades such as cab refurbishment to later. Having options to spread the cost over time is a big thing for our small HOA. So if your elevator needs modernizing and/or for ongoing maintenance services, definitely give Northern a call. read more

I hired Northern to replace Paramount ( After 15 years). What company lets a client walk who pays the bills on time? I pay a little more but the service is better, I don't mind. I had no idea that the 2 owners are related. Paramount Elevator would be best to take some advice from Northern Elevator. This company is professional, responsive and nice. read more

Robert has been servicing my buildings for the last 28 years. I completely trust his company & team. They have continuously kept my elevators running and up to date on all inspections. If there are extra service calls required-Robert is quick to come out and get the elevator up and running. Ive recommended Northern Elevator to other landlords, who in return have had good experiences as well. read more

Northern Elevator recently completed the modernization of our elevators in our building. Our building is an 8 story residential apartment complex. Their employees are very competent, professional and courteous. In the past we have used the bigger elevator companies to work on and maintain our elevators; and have on many occasions been dissatisfied with their service in terms of promptness, price, and competency. We have been with Northern Elevator for over two years now and their performance continue to be exemplary. If you need any type of elevator work for your property, I would recommend Northern Elevator. They are very good and very honest. read more