We are an assisted living community, and having a safe, reliable elevator is absolutely critical…read morefor the well-being and independence of our residents. Unfortunately, we struggled for years with Thyssenkrupp (TK Elevator). It often took weeks for them to respond to service calls, leaving our elderly residents stressed, frustrated, and in some cases unable to get where they needed to go. We received constant complaints from families and staff, and it created a real sense of urgency and helplessness in our building. Thankfully, we found Northern Elevator Company -- and the difference has been night and day. They came in and fully modernized our elevator with a brand-new control system, and since then, everything has been running smoothly. No more calls about a stuck elevator. No more worried residents or families. Just peace of mind knowing we can rely on our elevator when we need it most. Northern Elevator has been responsive, professional, and a true partner in keeping our community safe and mobile. We're so grateful to have made the switch and highly recommend them to any facility where elevator reliability isn't optional -- it's essential. --Ivy Park at Cathedral Hill

Our HOA been dealing with a down elevator for about a month while troubleshooting with our previous…read moreservice provider who ultimately told us it would cost around $8,500 to replace a major part. And even then, they weren't confident that the issue would be solved. I found Northern Elevator after searching online and reaching out. They came out, quickly diagnosed the real issue, and discovered it was simply a $20 relay. They fixed the elevator the same day and got everything back up and running. I worked with Kevin and Robert. Their honesty, professionalism, and expertise saved us thousands of dollars and a huge headache. We couldn't be happier with the service and highly recommend Northern Elevator.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

Owner/installer Scott was polite, his estimate was reasonable (and accurate!). Also he was ON…read moreTIME!! He worked quickly and was totally patient in explaining what he was doing. He also went the extra mile to deal with a tricky turn in my staircase. The lift works flawlessly (unlike the troublesome one he replaced). Scott removed a lot of debris and carefully cleaned up after himself which I greatly appreciated. It was the best experience I can remember having with a service provider.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

Ian is the best! Extremely efficient, intelligent and does the job quickly and professionally…read more Lucky to have him .

Follow up service was great, repaired and serviced all the issues, elevator works great. I was…read morepremature in my previous review. The problem was the communication. Had they told me that they didn't have the parts and time and had to return in a couple of days, all would be fine. The info I received indicated a much longer lapse in fixing the problem, hence the initial dissatisfaction. All is great and I commend Luis for his prompt and expert service

I am a tenant in a building that uses Apple Elevator. Last night I was using the elevator, and…read moredropped my keys down the gap between the elevator gate and the wall. Apple Elevator was at my building early today to come retrieve my keys. Thank you!

Super rude and irresponsible employee and manager. They…read morenever really do the job. keep fixing same elevator over and over but never be fixed. Don't waste your time and money ！

I've been a customer of Paramount Elevator for more than five years. They service our residential…read moreelevator in SF every month. During this time we've had a range of maintenance issues and several state inspections, and Paramount has always been responsive, helpful, and credible over dozens of calls, service appointments, and email.s Elevators are highly regulated and need regular updates, and Paramount has consistently helped us navigate those requirements. Their pricing is fair for the level of expertise. I've compared quotes from other vendors multiple times, and while Paramount isn't always the cheapest, their quotes are thoughtful, accurate, and align with the work delivered. Don't be fooled by someone giving you a quote that hasn't actually looked at your elevator :) They also know how to navigate state compliance really well - shoutout to Derek, their operations manager. I understand there are some negative reviews here but I think a lot of these other people are angry at having to maintain expensive, legacy elevators and not actually reflective of Paramount's work.

Like others have stated it the reviews terrible drivers that endanger others in the public right of…read moreway and judging by reviews their company also provides terrible service

We've been calling on Vintage Elevator to service and repair an elevator in San Francisco for some…read moreyears now. Because it's the one elevator in the building, it's a big deal when the elevator goes out of service. Any time there has been an issue, Vintage's response time has been very rapid. Whenever I talk to Greg Cardenas about a service need, I know I can trust him to be thorough and committed. He has always been very gracious about spending some time to discuss issues and resolutions with me, so that I can understand the technicalities as much as a layperson could. I appreciate that greatly, especially after years of bad experiences with a couple of big-name elevator companies. The famous companies that even the general public will recognize have typically been slow to respond, expensive, unwilling to discuss their work in detail, and can be opportunistically dishonest (or incompetent) in proposals for repairs/replacements. Vintage and Greg are the opposite of this. It's a rare thing to find a building maintenance contractor whom one can rely on, and trust, to such a great extent.

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.