In the summer of 2025, I rented a house one-flight off the ground but with an in-home, 2-person,…read moreelevator that was installed in 1957 and no longer worked. I searched all over the web for someone willing to try to repair it but found only one company, Awesome. They fixed it at a rate that was reasonable and in a way that protected me from a big expenditure I was nervous about. I have now used it for seven months and it has worked fine. Awesome recently did a maintenance check, which indicated it will continue to do so. This company is terrific. They are smart, creative, efficient and courteous. Couldn't be better.

I wasn't happy with the previous company I had. They billed me 3 times for the same thing and never…read morefixed the problem completely in my opinion. I ended up calling Awesome Elevator ( one of the very few I could talk to a real person) and the owner was super friendly. He came out, fixed my elevator and I even got a new customer discount. Im happy with the service over all, now fingers crossed everything stays running good!

Richard's team installed a residential elevator for our 4-story house in San Francisco. This was…read morepart of my large building expansion and gut remodel project, which involved a significant number of contractors and subcontractors. During this project, I got a broad look into the different kinds of personalities, levels of experience and knowledge, and styles of project management that exist in the construction industry. Richard's team, and in particular, his foreman/project manager Casey, ended up at the top of our satisfaction list. They were highly trustworthy, knowledgeable, experienced, and dependable. They were clear about the specific requirements of shaft preparation from the beginning, and when our (rather negligent) general contractor didn't deliver properly, they patiently went through the requirements again multiple times until the results were right. While our general contractor was delayed on the critical path to starting the elevator installation, Casey's team made themselves ready to hit the ground within a week of notice and finished everything in 4 days, passing city inspection upon their first and only attempt. During their installation, they found something off about the dimensions, and unlike other contractors who could have tried to pawn the costs of the error on the homeowner, they decided to just special order the necessary replacement and eat the cost. This helped us gain time on an already delayed project, and I was infinitely grateful to them for keeping their eye on expediency. I highly valued how efficient my conversations with Casey and Richard were, how easily my questions were answered, and how consistent and reliable these guys were to their word, and how professional their crew was when they were here working. This is how construction should be, and I only hope that more contractors in the city could be as accountable as REICA. They are certainly my go-to on elevator work now. Furthermore, if I could hire them to be general contractors I totally would.

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

I have worked for the big O for over 35 years they started cheating there customers and over…read moreworking there employee s when left and went to work for vintage they treated me with respect and kindness focused on custom satisfaction hopefully with the new merger they will continue I'm now retired and happy

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

Hello everyone, My client/patient had this company come out…read moreto install a ramp for her. First off, they were 1.5 hours late. No phone call from the company to tell us they were going to be late. When they did finally arrive, they were eating lunch before installation of the ramp. Second, the ramp was installed but not safe for me or my client to use. Someone could've tripped on it, and/or my client could've fallen off the side of the ramp that wasn't secured. They would not make it safe for my client. Instead, they removed it. I asked them for her $1000.00 deposit back, and they refused to refund her. Please do not use this company. Lifeway Mobility is not a good company