They've been servicing our elevator for over twenty years. Which is how many years we've had this…read moreelevator. It's a passenger one that fits four, maybe five people, with a latch screen door. It's a rarity to have this in this neighborhood (Chinatown) which makes parking for the service crew challenging. This is why I try to make early appointments, preferably before noon, knowing they and their staff are East Bay based. My window for a Monday morning was between 9 am and 11 am. I was just calling their office around 10:40 am to check on the guy's status when I got a call waiting flashing. The technician told me that he was in front of the building so I ended my call with their office person and told him that I will open the door in a couple minutes as I was on the 3rd floor. It was the first time for this tech on working so I walked him floor by floor in checking the contacts, the panel response, and other potential issues with the elevator. The building is four stories high plus there is a basement station for the elevator. He was very thorough and did not find any issues. All told, he was done in a little over twenty minutes. Thanks to Neal this time and the other numerous times to Anthony and other service guys who have helped us here. Always nice to know who to call for this and possible repairs... knock wood on the latter.

Jean Sanchez provided the worst customer service. She provided very little help and wasn't…read moreaccommodating at all. I cancelled my work obligations only to find out that the repair person couldn't make it 10 minutes prior to his expected arrival.

Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

Team Star Elevator has been fantastic and the experience with team star has been outstanding…read more Especially with Jasmine our state compliance specialist who coordinated with those who help keep us in compliance. Thank you so much Team Star Elevator.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

We had Lift & Accessibility install their first Cambridge elevator in our home. They were on time…read more& on budget just as promised. Their technicians were very mindful of keeping the clutter to a minimum and cleaned up after each days work. The install and testing took about 5 days because of the need to build a machine room and plumb the internal walls of the shaft, which was as promised. We love the elevator and it continues to work well. Paul has retired since the elevator was installed and the business is now run by his lead technician. They have several more Cambridge elevators installed in the area since ours. I expect they will be even better at both estimating and installing them now. SB

If you have a small repair, I wouldn't bother contacting this business. I was referred to them to…read morerepair a grab bar in my shower that has become lose. Paul the owner visited my home and told my wife he would need to get back to us after going to the "office". Well, it has been a month - still no follow-up from Paul. I am a very busy person, so I even completed a feedback form on their website - no response as of yet. Not very professional unless you spend thousands I guess.

Jose is the best and his crew did an amazing Job. Love how they pay attention to detail & on time…read moreevery day. I Highly recommend this company for any roofing needs. They are clean and respectful! I have many projects going on simultaneously and this company stands out from the rest. Protect your investment and Hire Roofing Craftsman! I spent a lot of time researching materials and contractors and I got 5 estimates. Jose is very knowledgeable , fair & exceeded my expectations. Roofing Craftsman is a 5 star company that you won't be disappointed with. Thank you Jose for an exceptional Job . Will add photos soon!

Their team worked quickly, they explained the process and timeline,, they were easy to schedule,…read morecommunication was top notch, even the permit application process with our city went smoothly. We couldn't be happier. They removed then reinstalled our solar and it works perfectly. We highly recommend Roofing Craftsmen and Solar.

Part one of a two part foundation project Recently we had…read moreour house foundation repaired by Groundworks out of Fairfield. One bedroom had sunk by almost 5 inches as that part of the house had been built on fill. In order to restore the house to it's proper level numerous foundation jacks and floor leveling screw jacks were required. In addition some landscaping bushes and pvc sprinkler pipes had to temporarily removed. Groundworks had informed me prior to starting work what would be required to successfully complete this project and had my full approval. The house is now level, the doors no longer swing on their own and the interior cracks between the walls and ceiling joints no longer exist. Prior to the crew leaving the yard was cleaned up and the pvc pipes replaced. Best of all Groundworks will come back annually to the next 5 years and make any necessary adjustments. The Groundworks crew that made this happen was Andrew, the site supervisor, Charlie and Allen. Their performance and daily communication was superior on all levels. This is part 2. The Groundworks Poly crew of Anthony & Brian were very fast and efficient in completing their part of the foundation repair contract which was to level our family room slab floor. Fast, yes, but Anthony did take the time to not only explain what they were going to do but also walked me through the process as they were working. I have no problem in recommending them & Groundworks to other home owners who need to have their foundation repaired.

I spent approximately $30,000 with Groundworks, and I deeply regret hiring them…read more I called Groundworks for one reason: contractors working on my floors noticed a slope and told me the beams underneath my house needed to be stabilized before they could continue. Groundworks assessed my crawl space and recommended a system they represented would address the problem. I relied on their expertise. That is the ONLY reason I agreed to spend approximately $30,000. When the project was about 80% complete, Groundworks suddenly told me I needed to call a carpenter. They did not explain that there was significant dry rot underneath my home or that the condition of the wood needed to be addressed before the work they were performing. I learned that later, after hiring an independent home inspector. By then, Groundworks had already been working throughout the same crawl space installing stabilization and encapsulation. My inspector identified significant dry rot and explained that it needed to be addressed first. Had I known that before Groundworks performed approximately $30,000 worth of work, I would NEVER have moved forward with their recommended system before addressing the underlying damage. And here is the worst part: THE ORIGINAL PROBLEM WAS NOT FIXED. The slope remains and appears to have increased since their work was completed. I am now facing additional repairs and expenses, and some of Groundworks' work may have to be undone or worked around to properly repair the underlying damage. The encapsulation has also been problematic. It was supposed to help keep my crawl space dry, but it was not properly secured, leaving openings that allowed rodents into my crawl space. I also later learned that the dehumidification equipment installed did not cover the entire crawl space as I understood it was supposed to. Then there is the customer service. Once they had my money, getting meaningful help became incredibly difficult. I have contacted corporate and have gone more than a month without a meaningful response. If Chris is assigned to your project, based on my experience, I would be extremely cautious. My advice before hiring Groundworks: GET AN INDEPENDENT INSPECTION FIRST. Do not rely solely on the assessment of the company selling you the system. Get everything in writing and ask specifically whether anything underneath your home needs to be repaired before their system is installed. I trusted Groundworks to identify the problem and recommend a solution. Approximately $30,000 later, my original problem remains, the slope appears worse, I discovered significant dry rot that should have been addressed first, I am facing additional repairs, the encapsulation allowed rodent access, and corporate has been unresponsive. I would NEVER recommend Groundworks based on my experience. $30,000 spent. Original problem unresolved. More repairs ahead. That speaks for itself.

They are Fantastic!! I have a lift I bought used and it has…read moreplenty of problems -- but they have to solutions to make it work and they are always on time and so thoughtful! I have signed up to have semi-annual service and would recommend them to anyone!

We have been extremely happy with the services of this elevator installation company. They built a…read morevery beautiful and well functioning elevator inside our home and we truly love it. They have been very professional and have responded to all our calls and inquiries in a very prompt and satisfactory manner. It has been a pleasure to work with them and we highly recommend them. N & D Bell

The company changed hands now and the service is provided by a large corporate outfit. It is not…read morehonoring the warranty and find ways to charge outrageous prices for service and parts. Our stairlift is only two years old and having problems. The service company is called Arrow. If possible choose another brand of lift. Watch out! Stannah contract is tricky and the new device company takes advantage of elderly!

I hate to be the one to leave a 1-star review, but Stannah Elevators has left me no choice. My…read morefriend paid a total of $9,004 ($6,625 for installation and $2,379 for "repairs") for an elevator that simply doesn't function as promised. My friend does not live at the installation site and has limited mobility due to medical conditions, so he couldn't personally verify the quality of the work. The company knows this and yet hasn't taken the necessary steps to ensure the elevator is in working order. The elevator has multiple issues: from door interlocks that don't secure properly to a frustrating "sleep" mode that makes the elevator unresponsive. What's worse, the company has refused to honor any form of warranty to rectify these issues. While I understand that no business is perfect, the inability to deliver on a basic service after charging such a high amount is unacceptable. If you're considering using Stannah Elevators, please think twice. I wish I had