We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

Owner/installer Scott was polite, his estimate was reasonable (and accurate!). Also he was ON…read moreTIME!! He worked quickly and was totally patient in explaining what he was doing. He also went the extra mile to deal with a tricky turn in my staircase. The lift works flawlessly (unlike the troublesome one he replaced). Scott removed a lot of debris and carefully cleaned up after himself which I greatly appreciated. It was the best experience I can remember having with a service provider.

They've been servicing our elevator for over twenty years. Which is how many years we've had this…read moreelevator. It's a passenger one that fits four, maybe five people, with a latch screen door. It's a rarity to have this in this neighborhood (Chinatown) which makes parking for the service crew challenging. This is why I try to make early appointments, preferably before noon, knowing they and their staff are East Bay based. My window for a Monday morning was between 9 am and 11 am. I was just calling their office around 10:40 am to check on the guy's status when I got a call waiting flashing. The technician told me that he was in front of the building so I ended my call with their office person and told him that I will open the door in a couple minutes as I was on the 3rd floor. It was the first time for this tech on working so I walked him floor by floor in checking the contacts, the panel response, and other potential issues with the elevator. The building is four stories high plus there is a basement station for the elevator. He was very thorough and did not find any issues. All told, he was done in a little over twenty minutes. Thanks to Neal this time and the other numerous times to Anthony and other service guys who have helped us here. Always nice to know who to call for this and possible repairs... knock wood on the latter.

Jean Sanchez provided the worst customer service. She provided very little help and wasn't…read moreaccommodating at all. I cancelled my work obligations only to find out that the repair person couldn't make it 10 minutes prior to his expected arrival.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

We had Lift & Accessibility install their first Cambridge elevator in our home. They were on time…read more& on budget just as promised. Their technicians were very mindful of keeping the clutter to a minimum and cleaned up after each days work. The install and testing took about 5 days because of the need to build a machine room and plumb the internal walls of the shaft, which was as promised. We love the elevator and it continues to work well. Paul has retired since the elevator was installed and the business is now run by his lead technician. They have several more Cambridge elevators installed in the area since ours. I expect they will be even better at both estimating and installing them now. SB

If you have a small repair, I wouldn't bother contacting this business. I was referred to them to…read morerepair a grab bar in my shower that has become lose. Paul the owner visited my home and told my wife he would need to get back to us after going to the "office". Well, it has been a month - still no follow-up from Paul. I am a very busy person, so I even completed a feedback form on their website - no response as of yet. Not very professional unless you spend thousands I guess.

Jose and his crew came out to take a look at a long time issue we've had with our roof that we've…read morehad two other crews work on over the years. The last atmospheric river almost sunk a visit from some friends as the roof leaked AGAIN... and with another one on the way, we needed to act fast to get this resolved permanently. Very fair pricing on very short notice... written estimate and we're off. Started the next day and reported that there was some dry rot that he would cover under our original estimate... no gouging here... Work was impeccable and clean up was complete... couldn't even tell that work had been done. Attention to detail was high. He replaced a board that was rotted and made sure that he primed the board to ensure that it wouldn't suffer with the upcoming rain. Overall, we're impressed and highly recommend Roofing Craftsman for your roofing needs. They were on time and delivered exactly what they promised on time and on budget. I've attached photos of the replaced primed facia board and the absolutely clean entry that they left after the work (the rest is under our roof tiles, so there's nothing to see there)

Jose was very professional, thorough and he and his team completed all the repair and maintenance…read morein one day. Great experience.

Did not have any work done yet. They sent Howard for an inspection. Super knowledgeable. Honest…read more(rough) estimate of scope of work to be done due to house leaning with cracks in walls. Based on Howard's knowledge and experience we need to discuss options for corrections. Thank you Howard, it was nice to meet you.

They did so well with our foundation repair. They were kind and courteous during installation and…read morecleaned up everything. Their price was the most affordable and we compared 4 companies.

They are Fantastic!! I have a lift I bought used and it has…read moreplenty of problems -- but they have to solutions to make it work and they are always on time and so thoughtful! I have signed up to have semi-annual service and would recommend them to anyone!

We have been extremely happy with the services of this elevator installation company. They built a…read morevery beautiful and well functioning elevator inside our home and we truly love it. They have been very professional and have responded to all our calls and inquiries in a very prompt and satisfactory manner. It has been a pleasure to work with them and we highly recommend them. N & D Bell

The company changed hands now and the service is provided by a large corporate outfit. It is not…read morehonoring the warranty and find ways to charge outrageous prices for service and parts. Our stairlift is only two years old and having problems. The service company is called Arrow. If possible choose another brand of lift. Watch out! Stannah contract is tricky and the new device company takes advantage of elderly!

I hate to be the one to leave a 1-star review, but Stannah Elevators has left me no choice. My…read morefriend paid a total of $9,004 ($6,625 for installation and $2,379 for "repairs") for an elevator that simply doesn't function as promised. My friend does not live at the installation site and has limited mobility due to medical conditions, so he couldn't personally verify the quality of the work. The company knows this and yet hasn't taken the necessary steps to ensure the elevator is in working order. The elevator has multiple issues: from door interlocks that don't secure properly to a frustrating "sleep" mode that makes the elevator unresponsive. What's worse, the company has refused to honor any form of warranty to rectify these issues. While I understand that no business is perfect, the inability to deliver on a basic service after charging such a high amount is unacceptable. If you're considering using Stannah Elevators, please think twice. I wish I had

Finding the right builder for a home remodel is never an easy task. In the Bay Area, their are many…read morecompanies that excel in kitchen, bathroom and play rooms. Strand Builders is one of the companies I would highly recommend. Steve Strand has been helping homeowners for over 30 years. He is very professional, high skilled and most importantly has high integrity. Steve goes out of his way to please his clients. If considering an expansion, consult with Strand Builders.

In 2015 my husband and I began construction on a new-build farmhouse in the Orinda Country Club…read morearea and Steve Strand took over the construction of our home at a point where we were completing the dry wall. Despite being a brand new build, it was effectively a back-to-studs re-model when Steve came on-board. Our home is highly-custom utilizing high-end fixtures and fittings which can sometimes be finickity to install but Steve's experienced network of subs didn't get phased. The walls downstairs are custom milled poplar siding which were sawn and installed board-by-board and upstairs we have board and batten siding throughout demanding quality carpentry work. There was a moment shortly after Steve came on-board which I have shared with friends that, for me, captures how Steve approaches his work. I came up to the site a few days after Steve came on-board and he had purchased a number of Ipe decking boards for our porch. Steve was showing me these Ipe boards and explaining why he had chosen each one in terms of the vibrancy and complexity of each board and while trying to have a conversation about these boards, I was welling up because I knew then that we had finally found a contractor who cared as much as we did about the details of our home; this was on the tail of parting ways with a very challenging contractor. Steve's attention to detail never, ever, faltered regardless of what that meant to the timeline of the project. His focus on delivering an amazing outcome combined with his talent and experience to achieve that goal is the reason why he is such a successful custom home builder. As another example, the stovetop range hood took days to get perfectly right involving multiple attempts up and down a ladder to get the fit perfect. Steve could have fudged it and moved on but that's simply not his approach and I'm grateful for that everyday. There are so many areas in my home which have been elevated by Steve's attention to detail. Lastly, Steve and his superbly talented carpenter, Carlos, are professional and respectful to work with. Contractors who successfully work with clients on a custom home build need to be patient, flexible, creative and have a business model that allows them to focus on delivering an amazing outcome. Other builders might focus on speed and budget which is ideal for spec homes but not custom homes. I can't recommend Steve Strand highly enough. If you are fortunate enough to have the opportunity to work with him, you will be in the very best hands. Steve completed our home in December 2016 and worked so hard to finish the house so that we could be in for Christmas. We're indebted to Steve for coming on-board and creating such a beautiful home for our family.