They've been servicing our elevator for over twenty years. Which is how many years we've had this…read moreelevator. It's a passenger one that fits four, maybe five people, with a latch screen door. It's a rarity to have this in this neighborhood (Chinatown) which makes parking for the service crew challenging. This is why I try to make early appointments, preferably before noon, knowing they and their staff are East Bay based. My window for a Monday morning was between 9 am and 11 am. I was just calling their office around 10:40 am to check on the guy's status when I got a call waiting flashing. The technician told me that he was in front of the building so I ended my call with their office person and told him that I will open the door in a couple minutes as I was on the 3rd floor. It was the first time for this tech on working so I walked him floor by floor in checking the contacts, the panel response, and other potential issues with the elevator. The building is four stories high plus there is a basement station for the elevator. He was very thorough and did not find any issues. All told, he was done in a little over twenty minutes. Thanks to Neal this time and the other numerous times to Anthony and other service guys who have helped us here. Always nice to know who to call for this and possible repairs... knock wood on the latter.

Jean Sanchez provided the worst customer service. She provided very little help and wasn't…read moreaccommodating at all. I cancelled my work obligations only to find out that the repair person couldn't make it 10 minutes prior to his expected arrival.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

We had Lift & Accessibility install their first Cambridge elevator in our home. They were on time…read more& on budget just as promised. Their technicians were very mindful of keeping the clutter to a minimum and cleaned up after each days work. The install and testing took about 5 days because of the need to build a machine room and plumb the internal walls of the shaft, which was as promised. We love the elevator and it continues to work well. Paul has retired since the elevator was installed and the business is now run by his lead technician. They have several more Cambridge elevators installed in the area since ours. I expect they will be even better at both estimating and installing them now. SB

If you have a small repair, I wouldn't bother contacting this business. I was referred to them to…read morerepair a grab bar in my shower that has become lose. Paul the owner visited my home and told my wife he would need to get back to us after going to the "office". Well, it has been a month - still no follow-up from Paul. I am a very busy person, so I even completed a feedback form on their website - no response as of yet. Not very professional unless you spend thousands I guess.

let me first, thank you Jose and Jan. Both were very professional, and Jose was very thorough in…read morethe inspection. the response time was fast considering it was during the Christmas Holidays. I worked with people by their energy, and Jose has a very positive calm disposition with good energy. I would recommend Roofing Craftsmen for any roofing jobs. Thanks again and Happy Holidays and Prosperous 2026!

Their team worked quickly, they explained the process and timeline,, they were easy to schedule,…read morecommunication was top notch, even the permit application process with our city went smoothly. We couldn't be happier. They removed then reinstalled our solar and it works perfectly. We highly recommend Roofing Craftsmen and Solar.

Part one of a two part foundation project Recently we had…read moreour house foundation repaired by Groundworks out of Fairfield. One bedroom had sunk by almost 5 inches as that part of the house had been built on fill. In order to restore the house to it's proper level numerous foundation jacks and floor leveling screw jacks were required. In addition some landscaping bushes and pvc sprinkler pipes had to temporarily removed. Groundworks had informed me prior to starting work what would be required to successfully complete this project and had my full approval. The house is now level, the doors no longer swing on their own and the interior cracks between the walls and ceiling joints no longer exist. Prior to the crew leaving the yard was cleaned up and the pvc pipes replaced. Best of all Groundworks will come back annually to the next 5 years and make any necessary adjustments. The Groundworks crew that made this happen was Andrew, the site supervisor, Charlie and Allen. Their performance and daily communication was superior on all levels. This is part 2. The Groundworks Poly crew of Anthony & Brian were very fast and efficient in completing their part of the foundation repair contract which was to level our family room slab floor. Fast, yes, but Anthony did take the time to not only explain what they were going to do but also walked me through the process as they were working. I have no problem in recommending them & Groundworks to other home owners who need to have their foundation repaired.

Absolutely the worst Company! DO NOT USE! They failed to correctly underpinning under the house &…read morerefused to remedy it for 6 months, causing me to fight & fight & fight to get it right, all the while my home was being damaged from bowing in the middle. They're now ghosting me causing more wasted time. The "owner" and management have not contacted me. Your management is rude, workers careless, & the entire company non-responsive. TERRIBLE COMPANY. DO NOT RECOMMEND.

They are Fantastic!! I have a lift I bought used and it has…read moreplenty of problems -- but they have to solutions to make it work and they are always on time and so thoughtful! I have signed up to have semi-annual service and would recommend them to anyone!

We have been extremely happy with the services of this elevator installation company. They built a…read morevery beautiful and well functioning elevator inside our home and we truly love it. They have been very professional and have responded to all our calls and inquiries in a very prompt and satisfactory manner. It has been a pleasure to work with them and we highly recommend them. N & D Bell

The company changed hands now and the service is provided by a large corporate outfit. It is not…read morehonoring the warranty and find ways to charge outrageous prices for service and parts. Our stairlift is only two years old and having problems. The service company is called Arrow. If possible choose another brand of lift. Watch out! Stannah contract is tricky and the new device company takes advantage of elderly!

I hate to be the one to leave a 1-star review, but Stannah Elevators has left me no choice. My…read morefriend paid a total of $9,004 ($6,625 for installation and $2,379 for "repairs") for an elevator that simply doesn't function as promised. My friend does not live at the installation site and has limited mobility due to medical conditions, so he couldn't personally verify the quality of the work. The company knows this and yet hasn't taken the necessary steps to ensure the elevator is in working order. The elevator has multiple issues: from door interlocks that don't secure properly to a frustrating "sleep" mode that makes the elevator unresponsive. What's worse, the company has refused to honor any form of warranty to rectify these issues. While I understand that no business is perfect, the inability to deliver on a basic service after charging such a high amount is unacceptable. If you're considering using Stannah Elevators, please think twice. I wish I had