I called today, November 1st, 2012 to ask a technical question about lighting in elevators. The…read morelady who answered the phone was super nice and tried to help me, when she realized she couldn't, she transferred me to Jason. Jason is very knowledgeable and answered my question without hesitation, he even gave me extra information that would be relevant and helpful in my situation. Great service! Thank you!

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

I recently purchased a second hand stair lift to install in my Mother's home. I consider myself a…read morefairly handy guy so I figured I'd install it myself so I did. After two days I got it assembled and thought it was ready to use. I put power to it annnnnnd nothing. I picked up the phone and started calling people. Something about this industry brings out the grumpy folks. Every company I called seemed like they didn't really care my elderly mom had stairs to contend with. Then I dialed Gabino's number. His can do attitude was exactly what I needed after spending two days in a cramped staircase in September. He showed up right on time with his two sons and they had it working in no time. I cannot say enough positive things about these guys, seriously! Have them help you and you'll want them to stay for supper. If I could give six stars I would and thank you Bionic Aim for being so helpful and actually caring.

Bionic Aim helped answer my question quickly and gave me good advice. They are professional and…read moreoffer good recommendations. Thank you!

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

They replaced the belts in our building's only elevator (6 stories). The elevator was out of…read moreservice for 6 weeks. The new belts failed within 4 months (!). The elevator never ran reliably after their repair work. More importantly -- they refused to uphold their installation warranty. Don't hire them!

In the summer of 2025, I rented a house one-flight off the ground but with an in-home, 2-person,…read moreelevator that was installed in 1957 and no longer worked. I searched all over the web for someone willing to try to repair it but found only one company, Awesome. They fixed it at a rate that was reasonable and in a way that protected me from a big expenditure I was nervous about. I have now used it for seven months and it has worked fine. Awesome recently did a maintenance check, which indicated it will continue to do so. This company is terrific. They are smart, creative, efficient and courteous. Couldn't be better.

I wasn't happy with the previous company I had. They billed me 3 times for the same thing and never…read morefixed the problem completely in my opinion. I ended up calling Awesome Elevator ( one of the very few I could talk to a real person) and the owner was super friendly. He came out, fixed my elevator and I even got a new customer discount. Im happy with the service over all, now fingers crossed everything stays running good!

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!