I called 4 Elevator companies to request quotes for a 5-year load test for our elevator. Justin was…read morethe first company to respond and also the most reasonably priced . He came out to Menlo Park within a week, completed the load test and sent in the required paperwork to the State within a day. Great service, fantastic price and does what he says he is going to do with good communication during the process. I highly recommend.

In time. Did a thorough job. Price reasonable…read more ...................................................................

I have worked for the big O for over 35 years they started cheating there customers and over…read moreworking there employee s when left and went to work for vintage they treated me with respect and kindness focused on custom satisfaction hopefully with the new merger they will continue I'm now retired and happy

We have had many problems with this company, ranging from crazy charge overruns ($10,000 quote…read moregoing to a more than $30,000 repair), incomplete/abandoned repairs (they flexed off our pump connection and THEN decided that they couldn't perform the repair, leaving us completely stranded), invoices for services that they didn't perform, and finally they just discontinued responding to our messages. I recommend working with Paramount Elevator Service instead.

I've used elevator companies for my company and found TK the best in service in my buildings. Our…read moreservice man always communicates with our managers and does the work clean and on time. We have had to wait for parts on occasion which can be difficult in the industry but the install and turnover is done in a professional manner.

TK Elevator offers a "gold service plan" that covers supposedly most repairs & maintenance. We had…read morea valve issue come up and they sent out their tech. He told us the repair WAS covered under their plan, however, they were short on employees and wouldn't have anyone available to do the work for over a month, so we would have to pay 20k+ to have them come out and do the work on over-time instead. Made no sense.... Our elevator was down for 3 weeks while we explored our options. Luckily they did not realize my contract had expired and I was month to month, so I gave them notice and had another company complete the repair for less than 2k. In addition, we learned that we needed to be VERY clear if its not an actual emergency before calling, or its a $1500+ service call to have them set foot in the building. I know elevator repairs are expensive, but this company was really disappointing to work with. Lack of communication between the execs, workers, billing, etc was beyond frustrating. Can not recommend.

Team Star Elevator has been fantastic and the experience with team star has been outstanding…read more Especially with Jasmine our state compliance specialist who coordinated with those who help keep us in compliance. Thank you so much Team Star Elevator.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

I recently purchased a second hand stair lift to install in my Mother's home. I consider myself a…read morefairly handy guy so I figured I'd install it myself so I did. After two days I got it assembled and thought it was ready to use. I put power to it annnnnnd nothing. I picked up the phone and started calling people. Something about this industry brings out the grumpy folks. Every company I called seemed like they didn't really care my elderly mom had stairs to contend with. Then I dialed Gabino's number. His can do attitude was exactly what I needed after spending two days in a cramped staircase in September. He showed up right on time with his two sons and they had it working in no time. I cannot say enough positive things about these guys, seriously! Have them help you and you'll want them to stay for supper. If I could give six stars I would and thank you Bionic Aim for being so helpful and actually caring.

Bionic Aim helped answer my question quickly and gave me good advice. They are professional and…read moreoffer good recommendations. Thank you!

Rollin Along Elevator Service was incredibly helpful. They got back to me within 24 hours and…read morewalked me through a simple fix for the interlock on my elevator. They also took the extra step to confirm that my elevator was not part of the recall window units, which gave me a lot of peace of mind. Fast response, knowledgeable support, and truly great service. I would absolutely recommend them.

Rollin Along installed an outdoor chair lift. They are highly professional, efficient, and easy to…read morework with. The entire process was carefully installed, measured accurately and created a fantastice end product.

The correct address is:: 2570 N 1st St Suite 245…read more Well first off, I am just so impressed. From start to finish, it was seamless. First, so much parking in this spacious complex. I walk in the front door past a beautiful courtyard with tables/chairs, couches, a fountain, beautiful landscaping into a clean, modern building. I take the elevator up and am greeted. "I am an hour and a half early for my TSA pre appointment. Can you take me?" "Of course, no problem." I stroll in, Jacob, the person helping me is nice, helpful, makes conversation. I scan my paws, take my prints, and I'm out. I'm now lounging on said couch in said courtyard, using the free wifi and enjoying myself. All I need is an iced coffee and I'd be golden.

Great place to complete your TSA Pre-check enrollment in the South Bay! It's located by SJC airport…read morein an office complex. I came on a Monday morning around 10AM and there was like hundreds of parking spaces available. Once you enter the main doors (look for 2570), take the elevator up to the second floor. There was no sign for Identogo on the first place, but luckily I read the reviews. Then, make a right, and you'll see multiple signs for the place! They don't have so much an "office" as much as a room. They have a waiting room, and the actual room to complete the enrollment across the hall. There isn't a front desk or anyone to check you in. You sit in the waiting room and wait for them to come in to take your ID and name down. Many people were confused, but that's just how the process is I guess. A bit confusing, but worked out. The rooms are really tiny though, please remember to wear a mask because there is no windows or ventilation. I didn't have an appointment and just walked in. There was only one person there before me around 10:30AM. However, like 5 people came after I checked in, so timing is hit or miss. A few were late to their appointments, a few were early, and there were walk ins as well. The worker was nice enough to take me in before all of these people since I arrived first. The worker confirmed all my information that I completed on the website, took my fingerprints, picture, and payment. It definitely felt like he hated his job, but he was efficient and completed everything within 10 min. I actually got an email notice confirming my eligibility from TSA the next day. This was such a fast process. Not only did it take under 30 minutes for the enrollment process, but I was not expecting to receive my KTA in ONE DAY! Overall, amazing service and location. Highly recommend!