They are very disorganized; one part of the company does not talk to the other. The scheduling people don't communIcate with technicians. In addition, I had to fight to get a keypad for an elevator in a two unit building. They didn't seem to think it was possible; offered to give me physical keys. read more

Hankin Specialty Elevators delivered a beautiful competitively priced "value engineered" elevator system for our large new home. Their install team was highly professional and coordinated well with our contractors. After one and a half years in service everything continues to work perfectly. read more

I worked with Hankin Specialty Elevators in my new home. While was in the process of building our home I contracted with Hankin to install elevator, do to my husbands problems with walking on steps. We signed contract for the lager elevator, they send their representative to give all the specks so my framer would build opening according to their measurements. I gave down payment and their representative was here 7 times to make sure all was done to his specs. Well after we moved into to the our home my husband1s condition got worse quickly, so we decided to get elevator installed. Mind you all was completed in my house, including doors and floors, so they came in and to my surprise the elevators did not fit, so they order new one much smaller and we had to tore up walls & move it, change placement of doors that means re-framed them and re installed them. I was totally devastated, because or the costs and elevator was 14" smaller, not design to carry anything beyond couple people, so I asked them to discount the price, to compensate for the size and costs of retrofit, they said No, so I gave my self discount by 23% and did not pay last bill. About year and 2 months the elevator stopped working, I asked for service the refuse, so I called competitor, and they had part that needed to replace, than year and half later it stopped working again, the Hankin`s refused again to repair so I called competitor it was battery and he said our battery was drained do to power block out, and our elevator did not switched back from battery to regular power because it wasn`t installed properly, that happened couple more times, my bills were getting very high, service call plus new battery each time. So I attempted to call Hankin again to fix it because, we have not used our elevator for last two years, because it was too expensive to keep repairing every time we lost power than I got a re-call from manufactory, but we can`t open door because battery is dead again. They are refusing to service their product, they installed elevator that I didn`t contracted for. I feel like I order 2000 sf home and the builder gave me 1500 sf home and want same price and now is unusable. Don`t buy from them anything they are not professional and not honest people, they don`t deserve any business. I wish I could get rid off their elevator and get my money back. read more

Their minimum service call rate is $405. To replace a battery back-up or annual maintenance, it's $405 at a minimum.

The service manager knew I was in a wheelchair and expedited a service call, despite their busy schedule so I could move to my 2nd floor. Thanks...pls read more

Technician Chris M. very rude. I asked him to wait outside while I asked our maintenance man on duty to assist them, as i am a female alone in the building. Chris tried to argue the point. I DID'NT THINK ASKING TO WAIT A MOMENT TO MAKE ME MORE COMFORTABLE WAS A LOT TO ASK. I guess it was for Chris as i was asked "IF THAT WAS SO HARD" upon his departure. NOT RECOMMENDED. read more

Trying to get an estimate for a non-profit so we can better serve our wheelchair patrons. They had previously given us an estimate for different work, which we weren't able to implement at the time (but that we told them we might not be able to). After playing phone tag, and finally getting hold of Bryan (Brian?), he gives me a "rough estimate" and says he'll set something up for a formal estimate and have someone come out. After a month of waiting, I call back (again have to play phone tag) and he calls and leaves a message saying "We don't do that kind of work in San Francisco." Why wouldn't you tell me that a month and a half ago when I asked for the estimate? read more

If there was a 0, that is what it would be!!! For almost, a year they have put my handicapped husband at risk! The only lift they they suggested was overpriced and installed incorrectly. My very handicapped husband has been stuck, as we have first been told that the problem was a factory defect, then it was installed improperly. They entered my home to try and cover up their mistakes by tricking my contractor into giving them the code to my garage without my knowledge, they told the Nevada Elevator inspector to hold off on the inspection because the lift had been damaged due to us putting a refrigerator on it. One of their technicians-admitted that he told the inspector that to hold off their inspection, so he would not find the problems. I was only offered one choice, as a 64 year old woman trying to care for my husband diagnosed with Parkinson's for 26 years! There were much less expensive alternatives. I have witnesses to all that I have said in this review. I refused to pay them the entire amount, until they fixed it. What happened, then, they threatened me with a lawsuit. The manufacturer, brokered a deal and I told them that I would pay the entire amount, but it is still not fixed and has dangerous problems. To get it completely fixed, I have paid them under duress from Neil, the President three quarters of the amount or they would not complete fixing it. read more

We have worked with Hankin Specialty Elevators for years, great company and great people.

The difficulty with installing an elevator is you must work with both Hankin and a contractor who builds the shaft. Our contractor, ESC Builders was a constant headache. Whenever we complained, Hankin stepped in and made things right. We love our elevator, and we love Hankin Specialty Elevators. read more

I would not do business with this company! I had a stairway elevator chair installed by Hankin in my home and at the time was told that I could call them any time for parts or repair and they would help. I just had new floors installed in my home and needed to have the chair removed and re-installed. When I called to set up an appointment to have the chair re-installed I was basically told that they didn't want to come out and if they had to, they would charge me more than $2,850.00 to reinstall, when it only cost me $500 to install new. I am disabled and rely on having this chair to go from one floor to another and consider Hankin's response to be incredibly unprofessional, rude and I did not appreciate the fact that they attempted to charge me more than 6 times the original cost to re-install my chair. They want to sell you a new chair, but don't want anything to do with you after they do! This is not the kind of company you would want to work with the elderly or disabled!!! read more