I think of myself as a very fair person when I place any type of review on any media page. I can…read moresay, for a fact that Summit Elevator has hardworking knowledgeable technicians! My parents were in a desperate situation in California (Summit is based in Nevada) and Nick sent out Cameron and a team of technicians to work on our elevator. We were in a desperate situation and packing to move with a dead line coming quickly. It was imperative that our elevator be fixed quickly, correctly, and in confidence. We relied on it for so much of the transport of packed items down both floors of our house. Upon arrival our technician, Cameron wasted no time accessing our elevator and carefully reviewing each floor, and every potential problem there could be with our elevator. Once the multiple problems were located, he clearly explained them to us. Summit Elevator prides itself on being very open with their customers about potential costs and estimates in repairing problems. Our residential elevator had been installed incorrectly by another company and was missing a safety bar at the bottom. This had been overlooked by the technicians from the other company. Our elevator became problematic, making many trips up and down, it had eventually worked a strip off of the wall that helped it stay on the proper floor in places. Suddenly, our elevator dropped from the first floor and froze, suspended between our second and third floor. Due to the other company, not recognizing the issues upon our regularly scheduled visits our elevator ended up fraying the metal cable that was it was suspended on! Summit Elevator was able to fix this problem, and the damage that had occurred from the breakage. Rachel, order the parts needed immediately, and was in constant contact and updating us as to win the parts would arrive and potential time for repair. They kept an open schedule so that they could come when the parts arrived. My parents rely on the elevator, because they lived upstairs and carrying things up the stairs, was not practical for them in their 70s. I would definitely trust summit elevator to work on their elevator again, and I absolutely recommend this company. They are hard-working, very knowledgeable, trustworthy and reliable when it comes to their services. Thank you Summit Elevator! (May 2023)

I was an owner builder on a new construction home with no experience working with elevators. Come…read moreto find out I didn't need any as long as I had Nick and Cameron. These two (and the rest of the Summit Team) are top notch professionals. They were on-site overseeing every phase of the elevator prep and installation even if that meant we saw them every day for a week. If a problem arose they would be here within and hour (not bad since their office is 52 miles from my house) and have the issue corrected before they left. Elevators, whether a retrofit or new construction are a very big deal and finding the right business at an excellent price with experts who are proud of the work they do, means everything.

They are Fantastic!! I have a lift I bought used and it has…read moreplenty of problems -- but they have to solutions to make it work and they are always on time and so thoughtful! I have signed up to have semi-annual service and would recommend them to anyone!

We have been extremely happy with the services of this elevator installation company. They built a…read morevery beautiful and well functioning elevator inside our home and we truly love it. They have been very professional and have responded to all our calls and inquiries in a very prompt and satisfactory manner. It has been a pleasure to work with them and we highly recommend them. N & D Bell

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard

I am an owner builder and worked on a luxury brand new construction. I met Richard and Reica…read moreConstruction in a home show multi year back and I am so glad that I did. They did an outstanding job on installing residential elevator for my home in Cupertino. Richard came to site multiple times, advised what I need and what I don't than being a sales person to add on items. Elevator in a new residential construction is more complicated and a lengthy process but surprising t was breeze due to Richard. This is "prime attractions" for guests coming to my home and specially elevators look high quality - thanks to an outstanding job done by Richard and team! They have already won my heart and multiple recommendations in Saratoga and near-by areas! Definitely will do business again!

Highly recommend Paul and his team. Consistently go above and beyond to take care of us. My only…read morecomplaint is that they don't have a national presence. Marc Manna SR Vice president Facilities Pegasus senior living

I use elevator companies a lot in my line of work, and this is by far the best one that I have…read moredealt with. They have been fast and efficient. They are very easy to get a hold of and flexible to work with my availability. I am not an elevator repair person, and this company takes the time to help me understand what the problem is, then they propose many options allowing me to choose, without pressure, which course I would like to take. I appreciate their professionalism and kindness when working with people that are using the elevators as they are trying to inspect them. GREAT CUSTOMER SERVICE!!

Team Star Elevator has been fantastic and the experience with team star has been outstanding…read more Especially with Jasmine our state compliance specialist who coordinated with those who help keep us in compliance. Thank you so much Team Star Elevator.

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

I got 3 quotes for a chairlift for my mom's house with a somewhat challenging staircase (it is…read morenarrow and has two turns, so required a curved chairlift). Scott and his team - from the initial assessment / quote to final installation -- were honest, professional, and extremely detail-oriented. They were very responsive, showed up on time, and patiently answered all of my parents' questions. The price was very fair, and the product (Bruno chairlift) is the best quality. I highly recommend Benchmark Home Elevator.

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

These guys are top notch. Nick, Steve and Will are a pleasure to work with…read more They are professional, fair and honest. Often elevator companies will add extra charges to your bill but not these guys. I highly recommended them for elevator maintenance contracts as well speaking from my personal experience having a maintenance contract with them for the elevator in my building.

From the owner: Elevator repair and service provided in the greater San Francisco Bay Area. From old equipment to…read morenew installations we can provide you with the best of service to keep your elevator operating perfectly and in compliance will all State Preliminary Orders. Call us today for a free quote!

They are very disorganized; one part of the company does not talk to the other. The scheduling…read morepeople don't communIcate with technicians. In addition, I had to fight to get a keypad for an elevator in a two unit building. They didn't seem to think it was possible; offered to give me physical keys.

Hankin Specialty Elevators delivered a beautiful competitively priced "value engineered" elevator…read moresystem for our large new home. Their install team was highly professional and coordinated well with our contractors. After one and a half years in service everything continues to work perfectly.