In the summer of 2025, I rented a house one-flight off the ground but with an in-home, 2-person,…read moreelevator that was installed in 1957 and no longer worked. I searched all over the web for someone willing to try to repair it but found only one company, Awesome. They fixed it at a rate that was reasonable and in a way that protected me from a big expenditure I was nervous about. I have now used it for seven months and it has worked fine. Awesome recently did a maintenance check, which indicated it will continue to do so. This company is terrific. They are smart, creative, efficient and courteous. Couldn't be better.

I wasn't happy with the previous company I had. They billed me 3 times for the same thing and never…read morefixed the problem completely in my opinion. I ended up calling Awesome Elevator ( one of the very few I could talk to a real person) and the owner was super friendly. He came out, fixed my elevator and I even got a new customer discount. Im happy with the service over all, now fingers crossed everything stays running good!

I was an owner builder on a new construction home with no experience working with elevators. Come…read moreto find out I didn't need any as long as I had Nick and Cameron. These two (and the rest of the Summit Team) are top notch professionals. They were on-site overseeing every phase of the elevator prep and installation even if that meant we saw them every day for a week. If a problem arose they would be here within and hour (not bad since their office is 52 miles from my house) and have the issue corrected before they left. Elevators, whether a retrofit or new construction are a very big deal and finding the right business at an excellent price with experts who are proud of the work they do, means everything.

My experience has been Summit shows up on time, they are professional and knowledgeable. They…read morealways get the job done and I highly recommend!!!

They are Fantastic!! I have a lift I bought used and it has…read moreplenty of problems -- but they have to solutions to make it work and they are always on time and so thoughtful! I have signed up to have semi-annual service and would recommend them to anyone!

We have been extremely happy with the services of this elevator installation company. They built a…read morevery beautiful and well functioning elevator inside our home and we truly love it. They have been very professional and have responded to all our calls and inquiries in a very prompt and satisfactory manner. It has been a pleasure to work with them and we highly recommend them. N & D Bell

Richard is my go to elevator resource. It is his group's level of professionalism that impresses…read moreme. He visits our job site to keep tab on where we are and he works very well with our team. I have had the pleasure of working with him on a prior project and now we are on for the second one. On our first one together, his after sales service was prompt and hassle free for our customer. And the education they provided to the end user was pretty good! Thanks Richard

I am an owner builder and worked on a luxury brand new construction. I met Richard and Reica…read moreConstruction in a home show multi year back and I am so glad that I did. They did an outstanding job on installing residential elevator for my home in Cupertino. Richard came to site multiple times, advised what I need and what I don't than being a sales person to add on items. Elevator in a new residential construction is more complicated and a lengthy process but surprising t was breeze due to Richard. This is "prime attractions" for guests coming to my home and specially elevators look high quality - thanks to an outstanding job done by Richard and team! They have already won my heart and multiple recommendations in Saratoga and near-by areas! Definitely will do business again!

Highly recommend Paul and his team. Consistently go above and beyond to take care of us. My only…read morecomplaint is that they don't have a national presence. Marc Manna SR Vice president Facilities Pegasus senior living

I use elevator companies a lot in my line of work, and this is by far the best one that I have…read moredealt with. They have been fast and efficient. They are very easy to get a hold of and flexible to work with my availability. I am not an elevator repair person, and this company takes the time to help me understand what the problem is, then they propose many options allowing me to choose, without pressure, which course I would like to take. I appreciate their professionalism and kindness when working with people that are using the elevators as they are trying to inspect them. GREAT CUSTOMER SERVICE!!

We are so grateful to be partnered with STAR Elevator, and I want to especially highlight the…read moreoutstanding work of our main technician, Austin. From the very beginning, Austin has stood out as one of the most communicative, responsive, and reliable professionals I've worked with. He handles the maintenance of our two elevators here at Menlo Towers with a level of professionalism and attention to detail that gives us full confidence our equipment is always in excellent hands. Whenever a question or concern comes up, Austin is quick to respond, clear in his explanations, and proactive about finding solutions. That type of consistent, dependable service is invaluable to us as a community. Over the course of my management career, I've worked with several elevator service providers, and I can honestly say STAR Elevator, with Austin as our lead technician, has been the best by far. The expertise, reliability, and genuine customer care we've experienced are unmatched. Please extend our thanks to Austin and to the entire STAR Elevator team for delivering such exceptional service. We truly appreciate the partnership and look forward to working together for years to come.

Star Elevator was great to work with and was able to complete the work needed in order for us to…read morepass the state elevator inspection. Jasmine was able to schedule the initial work, request an extension with the state and complete the repair work required by the state. Jasmine kept me updated along the way and was very easy to work with. I highly recommend using Star Elevator.

We had an issue with our wheelchair elevator at our facility. When "Scott" arrived 20 minutes…read moreearly, we had a woman's class going on, he was extremely rude to our front desk workers and left us hanging. Once I arrived to the facility, I called "Scott" and he told me he has other things to do and hung up on me. Extremely unprofessional.

Owner/installer Scott was polite, his estimate was reasonable (and accurate!). Also he was ON…read moreTIME!! He worked quickly and was totally patient in explaining what he was doing. He also went the extra mile to deal with a tricky turn in my staircase. The lift works flawlessly (unlike the troublesome one he replaced). Scott removed a lot of debris and carefully cleaned up after himself which I greatly appreciated. It was the best experience I can remember having with a service provider.

These guys are top notch. Nick, Steve and Will are a pleasure to work with…read more They are professional, fair and honest. Often elevator companies will add extra charges to your bill but not these guys. I highly recommended them for elevator maintenance contracts as well speaking from my personal experience having a maintenance contract with them for the elevator in my building.

From the owner: Elevator repair and service provided in the greater San Francisco Bay Area. From old equipment to…read morenew installations we can provide you with the best of service to keep your elevator operating perfectly and in compliance will all State Preliminary Orders. Call us today for a free quote!

Hankin Specialty Elevators delivered a beautiful competitively priced "value engineered" elevator…read moresystem for our large new home. Their install team was highly professional and coordinated well with our contractors. After one and a half years in service everything continues to work perfectly.

I worked with Hankin Specialty Elevators in my new home. While was in the process of building our…read morehome I contracted with Hankin to install elevator, do to my husbands problems with walking on steps. We signed contract for the lager elevator, they send their representative to give all the specks so my framer would build opening according to their measurements. I gave down payment and their representative was here 7 times to make sure all was done to his specs. Well after we moved into to the our home my husband1s condition got worse quickly, so we decided to get elevator installed. Mind you all was completed in my house, including doors and floors, so they came in and to my surprise the elevators did not fit, so they order new one much smaller and we had to tore up walls & move it, change placement of doors that means re-framed them and re installed them. I was totally devastated, because or the costs and elevator was 14" smaller, not design to carry anything beyond couple people, so I asked them to discount the price, to compensate for the size and costs of retrofit, they said No, so I gave my self discount by 23% and did not pay last bill. About year and 2 months the elevator stopped working, I asked for service the refuse, so I called competitor, and they had part that needed to replace, than year and half later it stopped working again, the Hankin`s refused again to repair so I called competitor it was battery and he said our battery was drained do to power block out, and our elevator did not switched back from battery to regular power because it wasn`t installed properly, that happened couple more times, my bills were getting very high, service call plus new battery each time. So I attempted to call Hankin again to fix it because, we have not used our elevator for last two years, because it was too expensive to keep repairing every time we lost power than I got a re-call from manufactory, but we can`t open door because battery is dead again. They are refusing to service their product, they installed elevator that I didn`t contracted for. I feel like I order 2000 sf home and the builder gave me 1500 sf home and want same price and now is unusable. Don`t buy from them anything they are not professional and not honest people, they don`t deserve any business. I wish I could get rid off their elevator and get my money back.

NOT RECOMMENDED This company is incompetent and dishonest. They do not stand behind their…read moremanufacturer's warranty. I tried to get my system fixed from the middle of January to the middle of March and finally gave up. Here is my experience. Week1: Called for service. No response. Week 2: Called again, spoke to a person who scheduled service for following week. Week 3: Tech came, said it was the motor, under lifetime warranty. Said he'd contact manufacturer, get back to me. Week 4 & 5: No response. Called again, spoke to woman who said she'd been wondering about this service call and would look into and get back to me. Week 6: No response. Week 7: Called again, woman said she's send someone out. I said someone already came out, said it was motor. She said he was new and more experienced tech might be able to fix. Week 8: While waiting for tech she called and asked if I knew I had to pay for service call. I said why, if 1st tech was incompetent. She said 2nd tech agreed with 1st tech, saw videos he took. I asked why he was coming out. She said she'd get back to me. She did and cancelled appointment. Week 9: She called back and said they got a new motor but had to charge me $1200 plus $400 service call. I said it had lifetime warranty. She said it didn't. I have paperwork that said it was. They refused to honor it. I gave up and had chair removed. They charged me $600 to take it out. They will fix it up and sell it for thousands. DO NOT DO BUSINESS WITH THIS FIRM.

From the owner: Lifeway Mobility is a leading provider of accessibility solutions, including stair lifts,…read morewheelchair ramps & lifts, home elevators, transfer aids, and bath safety solutions in greater Sacramento. Our goal is to first understand the mobility needs of our customers and then to identify the best solution to meet those needs. We help residents with limited mobility stay safe in the home they love. All the solutions we provided are professionally installed and serviced by our trained and certified technicians. Contact us today to schedule a free in-home or virtual consultation!