I adore the pool that was built for me! The staff was patient and responsive. The office staff showed me all my options, helped me weigh what was best for my lifestyle and then made sure their crews fully delivered! read more

My experience with Custom Pool Bros was extremely disappointing and stressful. Their pricing appears low upfront, but once you sign, they hit you with constant change orders that dramatically increase the final cost. Here's how their process works: At the beginning, you deal with a salesperson who is very sweet, agreeable, and promises everything. Once you agree, they send you a 5-6 page contract that is poorly written and very hard to understand. After signing and paying a large deposit, you are handed off to accounting--who seems to have no idea what the salesperson promised. That's when the problems begin. They start issuing change orders for items that should have been anticipated: Claiming the grade is higher than shown on plans, resulting in a change order of thousands of dollars Charging thousands more for dewatering Equipment location scam: My equipment was planned and bid to be about 30 feet from the pool, which was clearly part of the original scope. After signing, Tom (the owner) suddenly stated equipment is only allowed 10 feet from the pool and demanded $100 per linear foot to extend it. This was never clearly disclosed upfront. Tom, the owner, is rude, arrogant, and unprofessional, especially once you're under contract and financially committed. On top of all this, the project was completed 4 months later than the contract deadline. Final Advice If you choose to work with them: Get EVERY detail in writing Clarify equipment distances Confirm grading assumptions Ask about dewatering costs Have a lawyer review the contract Otherwise, be prepared to pay far more than the original price. What looks like a "good deal" upfront can easily turn into paying nearly double by the end. I would not recommend this company. read more

I did not use their services for pool installation; however I'm giving 3 stars for the sloppy quote/estimate process with Tom Lobrow.

I spoke to a number of different pool companies before choosing Custom Pool Pros (and their sister company Brick Paver Pros). They had a great portfolio of work, positive reviews from clients and were very responsive throughout the process. We're extremely pleased with our pool and patio, and consistently impressed with everyone on the team. We'd recommend Custom Pool Pros without hesitation. read more

Overall, I was very satisfied with the service and personal attention by the team. I enjoyed the fact that they took the time to walk me through in detail every step of the way to ensure we were informed and in the end getting exactly the specs we wanted. Their team was also helpful in addressing landscaping issues around the pool and were able to quickly provide a solution for me. The pool looks great and we were very happy the way it turned out with the pavers. read more