I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.

We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

Highly recommend EJ Pools. They were responsive, professional and COMMUNICATED from beginning to…read moreend. We had them back again to close our pool as well after resolving our initial issue after being left in the dark by our old service company. Pricing was very fair especially for the attention they provide from the initial call to the completed work.

EJ Pools is excellent to work with. prices are right! and I had a really great experience with…read morethem. I recommend them highly. EJ Pools is my third company so I guess threes a charm!

Holiday Pools is the best! I rarely write reviews but when it comes to the fine service of Holiday…read morePools, credit must be given when due, immediately! Shelly and the whole team were great with our pool construction, Firmo and his team do awesome masonry work, and Carol and the guys and girls at the office are always helpful with keeping our pool crystal clear. If you want fantastic service with a smile for a good value and minimal to no frustration, call Holiday.

Middletown NJ. Holiday installed our pool 12 yrs ago. just yest had them install a new liner. looks…read moregreat and they did a professional job. I've had no problems with Holiday Pools , would recommend them all day. The sisters are the best, knowledgable and professional.

Leslie's has everything you need for your swimming pool plus they are able to test your water on…read moresite. You can count on them not being out of stock of any pool chemical. You can also count on paying more for your chemicals here than other stores like Walmart but that is the same for all pool stores. Plus if you have a question there is at least someone there that can try to answer it for you and quickly. If you bring a sample of your pool water, they will test it right then and there. To me a store like this should get a four star rating. I would give it five stars if they were equal in cost to other stores like Walmart. However you notice I gave this particular store a rating of three stars. Here is why... On Saturday, August 20, 2016 I headed to Leslie's pool store to get shock and algicide to treat my pool. I knew they opened at 9 AM on Saturdays so I planned on arriving at 9:15. To my great surprise the door was locked. There were many confused and frustrated patrons waiting outside the door to enter (see picture). I decided to wait to see how late the employees would be. By 9:30 AM I gave up and went home. At least 10 patrons tried to enter the store by the time I left including one person with a baby in a stroller. When I returned to the store later I asked one of the young employees what time they opened on Saturdays. They said 9 AM. I told them the door was still locked at 9:30 AM. They said back to me and I quote "Yeah we opened a little late today." I was angry enough to give this establishment a two star rating but that would not be fair because they do carry all the chemicals and have everything in stock at all times. Also the customer service is very good here. But I cannot give them four stars when they open more than a half hour late on the busiest shopping day of the week.

I dropped my Polaris vacI'm off on June 16 for repair. I spoke to an employee who told me he was an…read moreexpert and had a lot of experience repairing Polaris units. He asked me if my unit was under warranty, and I told him it wasn't. He told me that the store was backed up, and that the repair would take 2 to 3 weeks. I said ok, and received an email confirming my repair request. I called the store on June 30 and was told that they hadn't gotten to my vac yet, but I would probably hear from them in a week. I stopped by the store yesterday. I was told that no one had looked at the vac, and that i should call back in the afternoon for an update. I was also told that they weren't working on items not under warranty. I went back to the store and picked up my vacuum. The customer service at this store is horrible. I will never return. Beware of Leslie's.

Central Jersey Pools is great. Always helpful and friendly. Donna helped me clear up my water!read more

This was one of the most unacceptable service experiences I've ever had, and it goes far beyond…read morepoor customer service--it involved repeated trespassing, negligence, and a complete lack of accountability. Twice in one week, this company sent workers onto my property without permission to open a pool I never scheduled. The first time, we caught them in our backyard and were forced to call the police, who confirmed they had the wrong customer and told them to leave. Despite being clearly warned by both us and the police, they returned the next morning and continued working even after I told them again to leave--this was not a mistake, it was repeated trespassing. When I arrived home after the second time, the damage and disregard were obvious. The pool cover had been removed and equipment was displaced. Nothing was restored. They entered without permission, performed unauthorized work, and left the property in worse condition. What's worse is how the company handled it afterward. They admitted they were in the wrong, yet took no real steps to fix their mistakes. When they returned "to fix it", all they did was loosely put the ladder on. In the process, chlorine was dumped onto our patio, and a jet was left missing. They didn't correct the damage--they created more. When we raised these issues, we were met with outright hostility and dismissal. We were told, "what more do you want," and then hung up on. Both the owner, Steven and support staff, Lisa B, were rude, defensive, and completely unwilling to take responsibility--even after acknowledging their error. This company trespassed multiple times, failed to correct their mistakes, caused additional damage, and then treated us with disrespect when we asked for accountability. Avoid at all costs and go with a reputable and respectful company *Only solution Steven would agree on was to give us a new jet if we showed up to the store with a part number. He said he was not offering any services.

Did a great job installing a new in ground pool cover. I would recommend for all your pool needs.read more

From the owner: Welcome to our page your fine the rigth company to keep your pool very clean Like you dreaming pool…read more(opening/closing) we have a exelent prices, we also provide construction services ( bathroom remodeling ,floors,painting and much More just ask me thank you have a good time .

Great service for a pool installation. Leveled site perfectly and took time to insure pool was…read morewere we wanted it.

Thank you Sunity pools for a sensational experiance , i hired to set up my 18ft round by 52inch…read moreabove ground pool and man am i happy i did !! Gordon was promt professional and did a sensational job . Came out to meet me to go over job and kept his word timeline and no surprises . Prepared the entire surface , set up and even had pool filling same day . Ansered all my questions and explained everything . Had absolutely no problem working around my schedule . I cant thank them enough . Sunity has gained a customer for life i would fully recomend them for all your pool needs !!

Gorlin has provided excellent, professional service for our pool for many years. Their teams are…read moreoutstanding, and they are our go to for any are and maintenance related to outdoor living. Thank you!

Superb on time service. Never have to worry about your pool and equipment. 5 STAR.read more

I used NJ Pool Guys for the first time this year and my experience was outstanding. This office…read moremanager Laura was polite and answered all of my questions with confidence. The scheduling was accurate and the professionals showed up on time and got the job done. I will only use NJ Pool Guys from now on and will refer them to all of my friends, family, and neighbors. -Lynard Osborne

I've been using them for a few years. They are always reliable. Customer service is great highly…read morerecommend.

Jake and his team do a fabulous job maintaining our chemical balance and cleaning as expected…read more Total pros!

From the owner: Get Your Pool Ready for Summer with Prizm Pool Services!…read moreSpring is here, and it’s time to open your pool the right way! At Prizm Pool Services, we specialize in professional, hassle-free pool openings that get your backyard ready for the season. From cover removal and system startup to water balancing and equipment inspection we handle it all so you can dive into summer stress-free.