We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

My Pool never looked so good!! They're always on schedule and the pool water is crystal clear all…read moresummer. I recommend pool bros to anyone in the area looking for a pool company. They're the best!!!

We've been using On Time Pools over the past 6 years. They are professional, knowledgeable,…read moreextremely responsive, and always go above and beyond. We are a first time pool owner, and whenever we've had questions or needed help, Mike and his team have been quick to respond and accommodating in finding the best solution. It's really not easy to find that kind of service these days, and we're grateful to have found them. We highly recommend them to anyone looking for reliable, top-notch pool service.

Mike arrived to find a leak in my above ground pool with his assistant. The phone quote was $175.00…read morein Nassau County. although they were friendly. Mike took off his pants and jump in my pool in his underwear. i pretended not to be shocked. then he asked for a towel. I started but didn't tell him to leave because the assistant was trying to help. Once finished he said $225. I reiterated the phone quote $175.00. I ended paying $200.00 . this morning I found the patch floating in the pool. I am back to where i started. I won't be calling him back. what a waste of money. Beware. not gonna bother to call him back.

This team is very experienced, competent, and helpful. The owner is great and always wants to help…read morethe best she can! I highly recommend. Yes some of the technicians may be a bit passionate, but very hard workers and good at their jobs!

I have always had a good experience here and some of the better prices in the area! Staff are very…read moreknowledgeable and helpful.

Had a new pool liner installed by Twin State. Said liner developed wrinkles across the bottom…read more More than a month later, Twin State came out and looked at the problem. Never repaired. Will call another vendor to correct the problem. Buyer beware..

I started doing business with them when I was poorly served by the competition. more precisely on…read moreLeslie on Route 22. Despite the good first impression , where I was attended with great care and affection by a company called family , I was very disappointed after the episode that I will tell you next . In August 2021, at the height of summer, I looked for the company to hire the weekly maintenance services in the pool that had just opened. I was instructed to put my name on a waiting list as soon as it started, which according to the words of the person who answered me would be in February 2022. I returned my call on the scheduled date and for my surprise I didn't have the least attention from the owners / employees, I call them owners/ employees since they call themselves a family business . after leaving my number more than once to receive a call back, they never contacted me and when I managed to speak with a responsible person, I was simply informed that there were no more vacancies for the desired service. my question is . why was I not informed of this in August 2021? I waited for approximately 9 months and I didn't get what I needed and worse, I felt treated with neglect. maybe because my pool is small compared to the pools they're probably used to dealing with. very disappointed in the way I was treated and the expectation I created

Where do I begin. Absolutely amazing is what comes to mind. From my first interaction with…read moreMargarita who was immediate in her response and extremely professional, to Luis and his crew who went well beyond just replacing a liner. This is how companies are supposed to run. If your thinking about a pool liner or repairs, stop your search here and call this company. I moved into a house with an older pool and called them to have our liner replaced. Everything was explained to me up front and accounted for, the work was done quickly and professionally. Luis was able to predict all possible scenarios and fix all of our issues. He really wanted to see the job go well and didn't want to nickel and dime us. Our pool needed a lot of work and this company was there to help us every step of the way. We had other issues with different parts of the pool leaking and they were able to fix all of it. Most other companies would have said this was our issue and walked away, but Luis insisted on helping is get to the bottom of all of it. You just don't get service like that anymore. It felt more like a friend helping me get the problems fixed. If I could give them 20 stars I would.

Best pool service around. Pictures speak louder than words! Yes,absolutely this picture captures…read morethe essence of a job well done! The value is worth the price (peace of mind) not having to worry about the opening/closing as our pool is always left in peak condition. Thank you again.

Jose knows his pools. He is quick and efficient and so sweet . His prices are fair and he will…read morecome if items break and fix them correctly . Would highly recommend

Just had my pool renovated completely and I am amazed at the beautiful job they did. From start to…read morethe end they showed true professionalism and knowledge in restoring my pool. I had a line that was blocked and they persevered until the problem was solved. I couldn't be more thrilled with the results

Ryan and his team did an incredible job replacing my 20 year-old liner. They were on time they were…read morehere for a solid nine hours all three working very hard. Great communication throughout the day and they cleaned up my property as if it were their own ! my backyard is ready for summer and looking very beautiful.

Susan got back to me very quickly. I provided a couple of pictures received a fair price…read more communication was . got the pool drained quickly

Susan did an incredible job opening my pool! Unlike my last pool guy who just took the cover off…read moreand left, Susan went above and beyond. I really appreciate her attentiveness--she even texted later to confirm that the chemicals she added were working properly. It's clear she treats her customers' pools as if they were her own, and she always comes fully prepared for whatever the pool needs. Highly recommend!