I hope I can convey my satisfaction without giving you concern I am embellishing the facts or not sincere, I don't know or have ever met Alex but feel 110% comfortable in our dealings, I have had one if the best consumer experiences I've ever had, and would recommend him to anyone. My wife (the VP of Research at our house) just found the company Pool and Spa Enclosures on-line. We had absolutely NO other experience or reference leading us to them.
I am a homeowner, not a pool company. I built the 12'x24' above ground rectangular pool and custom deck around it myself. I had the 18' x 40' enclosure installed by Pool and Spa Enclosures in the fall of 2013 after working with Alex on the phone for probably +/-10 months. His responsiveness and willingness to spend HOURS on the phone with us discussing the myriad details was amazing to me. I am in real estate and know what it's like spending time with someone for months and then being left high and dry. I often said to myself does this guy spend this much time with everyone? He gave me everything I needed for the town to get my permits, was helpful in my overall design of the deck and pool placement relative to the enclosure, and probably most importantly gave us peace of mind throughout the design and purchase process.
The web site, You Tube, and his sincere attention to our needs made it very easy. I will say, sending him $37,000 in cash (not in an escrow account or anything) based on a few emails, a possibly worthless agreement, and hours on the phone with the promise I'd get this thing delivered and installed was a bit nerve wracking. My wife told me to not worry about it, thank goodness in hindsight I didn't need to!! The installation crew are tremendous and the unit is Phenomenal. This is the first year we will have the pool operational, I don't have it done yet but hope to be up and operating mid 2014. The quality of the construction is impressive. The sections move effortlessly with literally the push of a finger on one side of the unit. The fact 100% of the wind is eliminated makes the environment very unique and comfortable.
Something VERY important! There was an installation discrepancy. I told him soon after it was up there was a leak and he said they would be back in the spring to repair it. With the tremendous snow we had this past year there was a breech of the enclosure were it leaked!! After the snow melted, other than the one panel that fell out, it looked normal and the sections opened and closed OK. Nothing that was catastrophic but it was compromised. Again, after phone calls, pictures, and emails Alex coordinated the crew to come back and replace what needs to be replaced at absolutely cost to me.
If you are concerned about the "breech", DON'T BE! Consider the facts 1.) I am the ONLY one in the country that had this problem! 2.) So 99.9% of the other units in place are absolutely reliable and 3.) the .01% that may have a manufacturer or installation problem are FULLY BACKED by the company with no questions asked!!! What else can you ask for??
They came back and rebuilt the entire enclosure. I was the first install of the season. Took 4 days and they were great. It has rain very heavy about 3 times since and not a drop!! They were cordial, prompt, and accommodating. Alex is a man if his word, it did not cost me another penny, it has been a total pleasure dealing with him.
I haven't mentioned, the engineering if this unit is truly superior. The sections move effortlessly on the low profile tracks. All the materials and workmanship have an elegant look. When anyone first sees the unit, it takes a few minutes to drink it all in, then when they physically see it operate, they are truly impressed. The environment that is created with it either closed or open is quite comforting. It is truly an enclosed living space while feeling like you are outside. The zero wind condition is one if the nice effects.
If you want an enclosure for ANY reason! give these guys a chance, I can't believe you won't be fully satisfied and truly feel good about such a good purchase experience. read more